Picktree Court

Off Picktree Lane, Chester le Street DH3 3SP
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9.3 12 Reviews
  • Picktree Court, Chester le Street
Picktree Court is ideally located in the Town Centre of Chester-le-Street within easy reach of car, bus and rail transport routes, and a few minutes walking distance from the main shopping areas with its many cafés, banks, and amenities. Picktree Court has its own well maintained gardens which can be accessed by residents and is also adjacent to the beautiful park areas and river walks surrounding Lumley Castle.

Picktree Court is a purpose built, luxuriously appointed facility providing care to residents with general residential care needs, dementia residential care needs and also general nursing care needs. The Home is able to provide long term care and also short term respite care.

The Home is equipped with light and airy corridors, multiple lounges, dining areas along with dedicated hairdressing salon. All ensuite bedrooms are tastefully designed and benefit from full ensuite wet room facilities, to enable residents to maximise the independence. Every room has the ability to access the guest Wi-Fi network, SKY TV should you wish, and all bedrooms can be setup to have private telephone access.

The Home has large garden areas, which are designed with raised flower beds and level access walkways.

The Home has a stable Management team with an excellent staff team with multiple activities coordinator's who are there to encourage residents with social engagement and stimulation.

Picktree Court is an integral part of the local community and continues to promote positive links with local schools, shops and Churches. The Home ensures that residents can continue to access on site hairdressing services , visiting chiropody treatments and dental care thru visiting professionals.

The Home provides freshly, home cooked and nutritionally balanced menus with multiple choices per meal, all being prepared on site by the Homes outstanding catering teams.
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Care Provided by Picktree Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1207
  • Self-Funded Residential Dementia Care: from £1260
  • Self-Funded Nursing Care: from £1470
  • RESPITE Self-Funded Residential Care: from £1260
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1550

Picktree Court are focused on helping families understand the complex issue of fees. The Home Manager will be more than happy to provide support and assistance to families if needed. The Manager is also able to identify any areas of charges which are not included in the base fee.

The price(s) shown are provided by the care home. Contact Picktree Court for full pricing details and T&Cs.

Contact Picktree Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Picktree Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kay Rudd (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Picktree Court are happy to embrace visitors as part of their community. Picktree Court does not have any restrictions on visiting times for those families wishing to visit their loved ones. Picktree Court understand how important it is for residents to receive visitors and as such they will do as much as they are able to support meaningful visits.
    For any care enquiry, Picktree Court would be happy to provide a tour of their Home without appointment. This tour would provide a basic view of the Home and their facilities.
    For a more in-depth tour, families are guided to make contact with the Home Manager, who can schedule a suitable time for a visit and will be able to discuss Home availability, fees and much more.

Parking

  • Picktree Court has their own private car park where visitors can park within the Homes grounds without charge. Parking is available at the front of the Home and the Home is then accessed via a wheelchair friendly access route.

Picktree Court Reviews (12)

9.3

Picktree Court has a Review Score of 9.3 (9.343) out of 10, based on 12 reviews in the last 2 years.
Over all time Picktree Court has 12 reviews.

Overall Experience
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Date Published
  • 12
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Reviewer Connection to Picktree Court
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Total of 12, showing 1-12
Review from Juanita K (Daughter-in-law of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has settled in very well, the staff are amazing with her. She keeps telling us that the meals are fabulous in this hotel. The activities she seems to enjoy, we have watched her singing along to music and playing bingo and carpet dominoes. Her room is also nice and clean, which is a
massive plus for us. The home on a whole is lovely, nice and clean and very inviting.
Reply from Kay, Home Manager at Picktree CourtWe really appreciate you sharing such a lovely review. It's wonderful to hear that you and your mother in law feel so well supported here. Care Homes are judged by not only the environment but also the skills and abilities of the staff and it is pleasing that you have noted that hard work from our kitchen, activities and domestic staff as well as the care team. Knowing that your mother in law has settled so quickly means a great deal to us and we are especially happy to hear that she views Picktree Court as a hotel! Thank you for choosing Picktree Court.
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Review from Andrew K (Son of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with how my mother settled into the care home. The care home itself is very clean and well looked after. The staff are great and very helpful.
Reply from Kay, Home Manager at Picktree CourtThank you so much for leaving a review for Picktree Court Care Home. It is great to see a resident settle in so well to their new Home and we are pleased that our team of dedicated and caring staff have made this process easier for you all. Thank you for choosing to join our Picktree Court family!
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Review from Lynn C (Daughter of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, staff lovely, if Mam's ok I'm ok, everything we ask for is done, care 100%.
Reply from Kay, Home Manager at Picktree CourtThank you for your lovely review and kind words. It's wonderful to know that over the past three years your mum has felt so well cared for and supported. Trust is so important, and we're truly grateful for the confidence you place in our team. We'll make sure your thanks are passed on to all the staff who take such pride in looking after her. Thank you for choosing our Picktree Court family!
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Review from Jeff O (Son-in-law of Resident) published on 19 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-Law been in care here since January 2025.
Staff - engaging and caring, attentive and professional.
Environment very positive, clean and relevant.
Reply from Kay, Home Manager at Picktree CourtThank you so much for taking the time to leave your review for Picktree Court Care Home. It is lovely to hear that you appreciate how well your mother-in-law is being looked after here. Your positive feedback and kind words will be shared with the staff team as they appreciate the feedback. Warmest regards
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Review from John W (Husband of Resident) published on 15 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was recommended by family and friends when my wife needed full-time care. From our first visit we had a good feeling about the home. My wife moved in on 10th February 2026. The staff have been very friendly, caring and helpful throughout the stay. Facilities are excellent. Meals are varied,
well-balanced and drinks are served with and between meals, with staff providing help with feeding as required. The rooms and communal spaces are kept clean and tidy every day. A range of activities are availavle and residents are encouraged to participate. Medical assistance was provided recently, quicker than our GP could provide. Our family feel my wife is safely looked after in the 'home' atmosphere the staff have created.
Reply from Kay, Manager at Picktree CourtThank you for your lovely review and very kind words. It's wonderful to know that over the past few months you have felt happy that your wife is so well cared for and supported. Trust is so important, and we're truly grateful for the confidence you place in our team. We'll make sure your thanks are passed on to all the staff who take such pride in looking after her. Thank you for choosing our Picktree Court family!
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Review from Alan H (Son of Resident) published on 15 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Picktree Court Care Home for over a year now. I would like to thank all the staff for the care you have given to Dad. You have all been wonderful. Always friendly and sympathetic to his needs as well as towards myself and brother as we as a family have had a difficult year.
Reply from Kay, Manager at Picktree CourtThank you for taking the time to leave us some lovely feedback. It has been our pleasure to help care for your Dad, he is a big part of our Home and always puts a smile on our faces! He has a lovely group of friends here and enjoys the outings with you and your family. Thank you for choosing to become part of our Picktree Court Family.
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Review from Lynn B (Goddaughter of Resident) published on 15 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My godfather came into care Jan 2006. He has been here before for respite. When it was time for full-time care this was the only place that we wanted him to come to. As a retired nurse and ex-matron of a nursing home I am aware what standards of care are. Picktree Lodge has an excellent ethos with excellent
standards of care and a homely feel. The carers are all great. Most importantly Jim is happy here.
Reply from Kay, Manager at Picktree CourtThank you so much for leaving a review for Picktree Court Care Home. Your amazing feedback and positive comments mean a lot to our whole team. We were delighted when you chose Picktree Court and are so pleased to know that you are happy with our service. Thank you for trusting us with Jim's care and for being part of our Picktree Court family.
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Review from G D (Daughter of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first contact with Picktree Court I have been impressed. The helpfulness, empathy and friendliness of all the staff has been very comforting. The home appears clean and tidy, and staff and residents happy. Mum is well looked after, personal and nursing care she receives, and encouraged to join
in a variety of activities. Overall I find Picktree Court a very pleasant and caring home.
Reply from Kay, Home Manager at Picktree CourtThank you so much for taking the time to leave your review of Picktree Court Care Home. It is lovely to hear that your experience of our service and staff teams has been excellent. We actively encourage all residents to join in our full activities programme and i am pleased that your Mum is making the most of this. Your positive feedback and kind words will be shared with the staff team as they appreciate the feedback.
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Review from Claire W (Daughter of Resident) published on 28 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I particularly wanted to highlight the Family Fun day which took place on Bank Holiday Monday. This was very well organised and you could feel the fun& laughter in the room which was lovely. The residents were all very much included and relatives were made to feel very welcome too.


I usually visit

when the weekly quiz takes place on a Thursday teatime and it is refreshing to see how residents are able to participate at a level which suits them and are all made to feel valued


well done :)

Reply from Kay, Home Manager at Picktree CourtWe really appreciate you sharing such a lovely review. It's wonderful to hear that you and your Mum enjoy and engage in our fantastic range of activities. We wish for all residents and families to feel part of our community. Knowing that you feel confident in the care, staff and activities we provide means a great deal to us and we are especially happy to hear that you loved our Bank Holiday fun day! Thank you for choosing to join our Picktree Court family!
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Review from S H (Son of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in well into Picktree. All the staff are kind and helpful. Mum enjoys the activities held in the lounge. From her room she enjoys the garden, flowers and birds. She also enjoys visiting other residents with her friends.
Reply from Kay, Home Manager at Picktree CourtThank you so much for taking the time to leave your review for Picktree Court Care Home. It is lovely to hear that you appreciate that mum is settling in and being well looked after here. Your positive feedback and kind words will be shared with the staff team as they truly appreciate the feedback. Thank you for choosing to join our Picktree Court family!
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Review from S S (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Picktree Court is always clean and tidy. Both management and staff are approachable and friendly. There are always plenty of activities advertised on the board in reception and about the home.
Reply from Kay, Home Manager at Picktree CourtThank you for your lovely review and kind words. It's wonderful to know that over the past five years your mum has felt so well cared for and supported. We are truly grateful for the confidence you have in our team and we will make sure that your thanks are passed on to all the staff who take such pride in looking after her. Thank you for choosing Picktree Court.
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Review from C W (Wife of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Husband came to Picktree. Seems like my second home. Love all staff and residents. Lovely Friday disco.
Reply from Kay, Home Manager at Picktree CourtWe really appreciate you sharing such a lovely review. It's wonderful to hear that you and your husband feel so well supported here. Knowing that you feel confident in the care, food and overall wellbeing we provide means a great deal to us and we are especially happy to hear that you love our Friday disco! Thank you for choosing to join our Picktree Court family!
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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Picktree Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Picktree Court is calculated as follows: ( (127 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.482 Points relating to the number of positive Reviews for Picktree Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 12 Positive Reviews ÷ 17.6 = 0.682
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Kay Rudd

Job Title: Manager

Kay is the manager of Picktree Court.

Frequently Asked Questions about Picktree Court

What types of Care is Picktree Court registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Picktree Court have?

There are 88 Single Rooms.

What are the Facilities & Services at Picktree Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Picktree Court to the centre of Chester le Street?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Picktree Court to verify any information. View our terms and conditions. Picktree Court has an Enhanced Service - more info.