Bagshot Park Care Centre

I would very much recommend this care and rehab facility. The experience for my husband with PSP (progressive supranuclear palsy) which was majorly exacerbated due to an infection resulting in six weeks in hospital has been one of special care, attention to detail and happiness. The team are happy, friendly, accommodating, very caring and a credit to the organisation. The kitchen is also always willing to accommodate dietary requirements. The cleaning team keep the facility immaculate. The activities team do a good mix of sessions. The maintenance team keep everything working well. The nurses are very dedicated. The senior leadership team is very knowledgeable. The manager and area manager are very approachable and supportive. The physio team are dedicated but the department lacks some of the most up-to-date neuro rehab equipment, in my personal opinion, which could help residents with their recovery or health condition maintenance. This facility is very good and could be excellent with a few easy to implement improvements. Thank you so much!

On the whole, my brother is very happy here. He is well looked after and he likes all the staff from top to bottom.

Very kind and thoughtful team who are truly motivated to the people in their care. Always happy to help any need of the residents how small or large. The physio team are a wonderful bunch who-support and push you all the way to get you back on your feet again. Not is the physical health covered but also the mental health to. The rooms are very clean and food is great tasty and with lots of choice too.

My husband first arrived here in January 2024 with a severe TBI. He lacks capacity, has post-traumatic amnesia, confusion and disorientation and as a result has behavioural problems. When he arrived, I was given the impression that he would be looked after well, his days would be filled with things to do and he would get the best experience here, but that wasn't the case. The therapy team didn't listen to the concerns I was constantly raising, the manager also tried to brush them off until I raised them higher. This was not a beneficial place for my husband. Although some of the carers were lovely and looked after me and my husband well, the therapy team and manager did not. We were ignored because his needs were too complex. Despite me raising these concerns before my husband arrived, I was reassured that he would be fine, but that was not the case. I would not recommend this facility. My husband has not made the progress that was set out for him and he is being sent home.

A wonderful event and many more for the coming year.

Came to Bagshot Park Care Centre for rehab around ten weeks ago. Since then I’ve seen many improvements and went from being hoisted to walking around with a frame. Staff here are very friendly and knowledgeable but can also have a laugh and are easy to get along with. Rooms and communal areas are lovely too, especially the garden. It’s quite big and has lots of seating outside. Very nice and relaxing place to be during warmer days. They also have a hydro pool which personally helped me a lot. Very useful for people who struggle with strength and are unable to do certain exercises on land. There’re also many activities going on during the days to keep residents occupied, moving and having fun. Food is prepared in-house with a wide variety of meals to choose from. Overall, a great place with professional staff, lovely rooms and good food! Would recommend it for anyone without a doubt!

The service here is excellent. The staff are amazing and go out of their way to help in any which way they can. The treatment I have received here has been fantastic, and the results much better than myself and my family expected.

This is a fantastic facility. I am fully confident that my partner gets the very best care. The staff are all warm and friendly, remaining professional at all times. The care centre is very managed, especially with the difficult circumstances of this past year.

Outstanding staff and care. Could not be happier with all the amazing staff. Thank you.

I find the manager and the other staff very approachable and thank you all.