Rose Lodge Care Home

My sister was really sad to leave her lovely home after 40 years of happy memories, but, now after 12 months of now living at Rose Lodge, this morning she said she is both happy and lucky to be there, she has never been a mixer, but the staff treat her nice, I visit her every week and we have a lovely time talking of the happy times we had looking at old photos, we even have a sing song together, at 95 what more could you ask for.

This review is difficult for me to write but we as a family feel that it's necessary to show our gratitude to the staff and to express our opinions on the home for the benefit of other people in similar situations to the one that we found ourselves in.

My Grammy had late stage dementia and we chose Rose Lodge as her home when she left the hospital. She spent the last stages of her life in the nursing suites and the care that she received from the staff went far above what we could of ever asked for. They didn't just care for my Grammy, they loved her and they even had the time to care for us as well. From brushing her hair and putting on classic FM so she wasn't left in a silent room, to bringing us cups of tea and offering us meals when we were there for hours on end in the last few days that she was with us.

We didn't make it when my Grammy decided it was time to leave but the manager held her hand with respect and gave her the dignity that she deserved while she took her last breath.

My mum has been at Summerfield House for 12 months. There have been many changes most of them necessary. However, credit where credit is due, the necessary changes have had a positive impact on my mother's care needs. The standard of care has improved a lot. Well done.

Absolutely brilliant care given to my mum and all residents are happy and well.

No problems. Staff appear caring and plenty in attendance. Home is clean, no smell, well decorated. Plenty of snacks and drinks around. We are notified of any issues promptly. My auntie had an issue recently and the ambulance was called immediately. (Unfortunately, Auntie now deceased.)

The home is clean, friendly and well-managed. They treat the residents as if they are on holiday. Day rooms are modern and tidy. Would highly recommend this home.

We hope my grandma continues to thrive and be happy here, so thank you.

The boxes I've left unticked are because "I don't know".

My sister was up, washed and dressed when my husband and I arrived. Whilst in her room, several staff popped in for various reviews. She seemed quite content and well cared for. When we were ready to leave, a member of staff was available to look after us. Not able to answer all the ratings.

Mum is very well cared for. The home is very clean and bright. It's been newly decorated and looks very smart. There are lots of activities on offer, and the food is generous and varied. I wouldn't hesitate to recommend it to others.

I believe that Summerfield House is doing a good job in caring for my mother. I am particularly impressed with the staff, who all appear cheerful and attentive. However, I think my mother has deteriorated (dementia) over the last six months, I would hope that extra care would now be incorporated with dressing and hygiene as required. All in all very pleased.

Can’t fault this place at all. Staff super friendly, place is well-kept and always clean. Would definitely recommend this place to others. Thank you so much for all your hard work. Very lovely environment and staff are also very good to all visitors.

My mum has been a resident at Summerfield House for only a short time, and in that time, she has really settled and told us a number of times that she loves it! The staff and management have been warm, welcoming and always happy to have a chat. I feel my mum is supported to a high standard; she is treated with dignity and respect. In a short time, she has bonded and built trust with the staff, as they are kind, caring and encouraging! For what could have been a very difficult transition, it's been a huge relief how happy my mum is here, and that's because of Summerfield House.

My mother now seems very settled. She likes her room with the view of the garden. The garden is easily accessible when I visit so we can have half an hour or more out there if the weather permits. She can make her own way to the dining room, lounge or reception. This is a huge bonus as it does keep her moving and not dependant on her wheelchair. She says that the food is excellent. The new decorations in the communal areas look very good and overall there is a relaxed atmosphere.

Very friendly staff and management, care and support is excellent. Activities thoughtful and well planned. Food is varied and plentiful.

Over the last four and a half years I have been regularly (apart from lockdown) visiting. Every time I have been welcomed with smiles and acknowledgement from all the staff. They have acted on anything I have concerns about e.g. declining mental health and declining general health. Full praise to receptionists, cleaners, care staff, nurses and anybody else who I may have forgotten.

A model of excellent practice.

My dad spent the last few days of his life at Summerfields, and it was a very special experience. The staff were very patient with him and us, and we were treated with great respect and care. Thank you to everyone on the nursing floor.

I cannot thank Summerfield enough for the excellent care and support they showed towards my dad and us. They made a very difficult experience so much better for all of us. I cannot recommend them enough.

A wonderful place full of wonderful people.