Rose Lodge Care Home

Summerfield House is truly a home from home and a credit to the staff and the way it is run. Thank you!

At Summerfield, residents aren't just treated as individuals. They are treated as beloved individuals.

The activities and ongoing creativities are wonderful.

Mum has severe dementia and can be verbally and physically aggressive. The staff are attentive and understanding and engage with her in a caring way even when she is at her most uncooperative.

The staff are passionate about the care they deliver and the cleaner keeps the place lovely and clean.

My Mum has lived at Summerfield now for 18 months and during that time I have nothing but praise for management, carers, domestic staff, cooks, the lovely girls on reception and the activities coordinators, who have been so caring and supportive towards both my Mum and myself. Any concerns have always been addressed promptly and I am confident that I have chosen the best possible home, which is equipped to meet all her needs. Summerfield is a vibrant home and is a credit to all the staff who work there.

It is a very anxious and upsetting time when deciding whether a family member should go into a nursing home. The staff and management made this transition easier and less stressful for my Dad and our family. We would, without hesitation, recommend Summerfield House.

The only thing I can think of that could make things better would be to have more staff as they are very busy.

My mum has been at Summerfield House just over a year now and she has received an excellent service from all the staff there. We couldn't be happier knowing that she is in a good place and settled there. Thanks to all the staff and managers for making her stay as nice as possible.

My sister was in the care of Summerfield house, both in dementia care and nursing care and subsequently died there, throughout the four years she was there, I never during that time ever saw any aspect of her care that would prompt me to ever have reason to complain or bring to the attention of the staff or management any issues with her treatment, the level of care was exemplary.

The manager and his team show how a care home should be run, professionally, efficiently, compassionately and with a great understanding of residents' and relatives' needs.

I am pleased with the care my mother receives at Summerfield. The home is well run and I find the staff to be caring and friendly. I am sure this is due to excellent standards of management at the home. They are open and accessible at all times.

After looking around quite a few homes for my Mum, I decided on Summerfield, the management that met us, and showed us around, and explained everything to us was very informative and answered all our questions. Mum went onto the residential floor, the staff looked after my Mum with lots of care and compassion. Mum then had to be moved to the nursing floor, she was treated with, again, lots of support and compassion to the end.

The local GP was also very good - she visited and reviewed the medication prescribed by the hospital before making amendments to the medication package and setting my mother-in-law on an end of life pathway.

Again from the cleaners to the top thank you so much from the bottom of my heart.

It would have been appreciated by the family, however, if a representative of the Care home could have attended my mother's funeral so we could express our appreciation personally.

My dad has been in this care home just over a year now after a long period in hospital. He was very anxious and upset by the move but has settled in very well thanks to the wonderfully friendly and supportive staff. Every visit I attend they are all always willing to help and nothing is too much trouble from any of them. The staff are always willing to listen and take on board any concerns. They look after the residents as if they were family members/loved ones (which is a stark contrast to some of the homes that I have visited) There is a lot of care and support for the residents (and their families as they have been very supportive towards me when things have not been easy) The facilities are always clean and tidy. My dad's room is always immaculate and clean. My dad is always clean and presented well, clean shaven, hair done, nails clipped and clean clothing. When residents do spill food/drinks or have accidents they are very swiftly taken to be cleaned up.

My mother moved into Summerfield House as nursing care, she was 90 years old at the time. Throughout the 11 1/2 months, she was at the home my family and I were very satisfied and delighted in how she was looked after. The staff and management were helpful at all times and looked after her with great care and attention. She passed away on the 26th January 2017 at the age of 91 1/2, peacefully. Our thanks go to everyone involved.

From the moment my father came to live at the home, he was made to feel very welcome and part of the family. What was a very difficult time for him was made so much easier by the wonderful staff. Their professionalism and nurturing care shone through. My father has complex care needs and these are met daily on every level by the excellent, well-trained team of nursing and care staff. The staff also keep me well informed of his care needs, which gives us as a family peace of mind. All of the staff treat the service users with absolute respect and dignity and nothing is too much for them to do. You are made to feel welcome the minute you arrive at the home and they like to get to know the service user and all about them to familiarise themselves with the service users likes and dislikes. There are a variety of additional services provided and service users are encouraged to participate in social activities. I would highly recommend this home and all of the staff working there.

Care is good. The staff are kind and cheerful, daily logs are available to family members and are precise and informative. Staff are on the ball with medication and if any tweaking is necessary it is dealt with quickly. The food is lovely, carefully and attractively presented. Facilities are excellent, with kitchen/tea room for family, activity programmed is varied and regular.