Covent House Reviews (2)
8.3
Covent House has a Review Score of 8.3 (8.284) out of 10, based on 2 reviews in the last 2 years.
Over all time Covent House has 2 reviews.
Review from M R (Friend of Resident) published on 31 October 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A dear friend has resided here for several months for end of life care. The nursing and personal care has consistently been great . The home is always very clean and the staff very friendly and genuinely care for the residents The food quality is good and the menus are clearly displayed. Theres a range
of activities for residents and relatives can always be involved. The home is well managed and the manager is always approachable, friendly and supportive to visitors. Having experienced several care homes in the past I would put Covent House in the top tier . Well done to all the team.
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Treated with Dignity
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Review from Diane L (Daughter-in-law of Resident) published on 4 October 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Father in law recently moved to Covent House and we cannot thank the staff enough for the outstanding care my father in law has received. The manager and staff never fail to speak, smile and give daily updates on his health and daily routine. Covent House is kept very clean and tidy. The whole team
work really hard to look after and care for residents. They offer a wide variety of food and go above and beyond to try to cater for everyone. Well done Covent House and a massive thanks to you all.
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Cleanliness
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Treated with Dignity
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Value for Money
Current
Review Score: 8.3 (8.284)
Overview of Review Score
The Review Score of 8.3 (8.284) out of 10 for Covent House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Covent House is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.284 Points relating to the number of positive Reviews for Covent House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 2 Positive Reviews ÷ 12.6 = 0.159
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
