Eleighwater House Retirement Home

Eleighwater House is an excellent care home. It is always clean and fresh. We are always made to feel welcome. Dad is looked after with great care, consideration, dignity and kindness. The staff are delightful. Nothing is too much trouble. Communication is excellent.

What we thought would be a difficult process in moving mum into care has turned out to be the opposite. Mum is thriving there and as, at 93, she is getting frail, the staff are automatically lifting their level of care as needed. Mum is so happy there she calls it home and when we leave we know she is being well looked after and they contact us straight away if there are any issues.

The standard of care my mum receives has been great for the 19 months that she has been there, and she has always been treated as a human rather than just a number. The home puts on entertainment for residents, and the food is home-cooked to a great standard. All in all, I would say it is more like a home away from home than a residential home.

The Manager came to my home to meet mum, asses her needs, and yes, hold my hand and support me in the guilt I felt of not being able to cope with mum. I can sleep easy at night in the knowledge that mum is receiving the best possible care. It is also so important for the loved ones of those in their care to know that their nearest and dearest are being treated as individuals with love, respect and the dignity they rightly deserve.

The home it's self is a lovely large house with all the facilities you would expect, set within beautiful grounds complete with Mr and Mrs Peacock. The environment and feel of this establishment is non clinical, it is a family home where all are welcomed with open arms, be it an extra seat for Christmas lunch, a cuppa, and a chat or the Llamas that visited recently.

I would hate for a family to go through what we have gone through, having to move a frail 98 year old after only 2 months of moving to Eleighwater.

When our two elderly neighbours became too frail to be able to look after themselves, they each found a place in this wonderful home. Though very different in character and needs, both were treated throughout with the utmost loving-kindness and respect. For one of them in particular it was not such an easy transition having to leave her home and adjust to the inevitable changes in her life. However, the owners and staff were extremely flexible, patient and tolerant in helping her to come to terms with these; and at all times we were kept fully in the picture. Eight months apart, they both died in the home and, in each case, their end-of-life care was exemplary. The home itself is beautifully managed, the staff wonderful, the food excellent, the fabric well maintained and very clean. There is a happy and open atmosphere where residents are encouraged to take part in activities. We have been hugely impressed with the care they both received in their final months.

Absolutely outstanding. Eleighwater House has restored my faith in the beauty of human compassion and caring. Every member of staff is caring and compassionate and their relationships with every resident are a joy to behold. My mother died at Eleighwater House having found laughter and joy for over 17 months. Prior to that, she had tried to live at home aided by loving carers, and in her late 80s, she thought a residential home would be a backward step. A few trial days later her view changed and the final 17 months were such a happy time. Her family too were made to feel welcome. So much so that we chose to hold my mother's celebration of life at Eleighwater House. It was emotional and wonderful and we all feel so grateful. 5 stars is so inadequate.

We will be forever grateful to the managers and the team at Eleighwater for their outstanding care and compassion, which Mum received in her final days. The manager kindly visited us at home to meet Mum and agreed to facilitate a move to Eleighwater House, as we were unable to give Mum the level of care she now needed. Eleighwater House is a wonderfully happy environment; all members of staff are incredibly attentive, polite, dedicated, and gave Mum plenty of love and affection. Being such a small family-run house, and with its first class facilities, it really did feel like home from home. We could visit Mum anytime we wished, which was most appreciated by all the family. We honestly couldn't have asked for any more.

The Level of Care provided by the owners and staff is well above excellent. The kindness shown has really moved our family. The activities, food and drink and level of service is well above the standard. Thank you for all your hard work!

Before moving into Eleighwater House my mum-in-law had been cared for by her husband of over forty years despite his own failing health. When Mum moved into Eleighwater House it was a very difficult time for her but the staff were wonderful in helping her settle into her new surroundings. The manager goes to great lengths to make the house feel like a real home for all the residents and the staff are so kind in the way they really care. Nothing is too much trouble for them and they genuinely show so much compassion and love to our dear Mum. Sadly Mum is getting very forgetful and cannot tell us what activities they have all been enjoying but by taking photos and short videos we can see how much fun and laughter they have! One day Mum had got upset when she had an accident and she was worried that we would put her in a home. We take that as a wonderful compliment to all the staff that she feels completely at home at Eleighwater House.

Our family feel so fortunate to have found this wonderful and very special home from home for our Mum. She always said that she would know the right place for her and has quickly settled into the family atmosphere with the help of the Manager and her kind and thoughtful care and attention in addressing individual needs and her understanding and managing of her residents and their different personalities. The staff are friendly, helpful and unobtrusive, gently encouraging and maintaining of dignity. Mum greatly appreciates these qualities, as do we. Mum loves her room, its view of the garden and where she can see people coming and going. She much enjoys the pet friendliness of the household with dogs to be petted, bantams and peacocks to be spotted in the grounds. She has made new friends, people with whom to enjoy mealtimes, a drink, a chat and a laugh. She is happy, we are delighted and thankful for all that the Eleighwater family do, above and beyond, to ensure her well-being.

I cannot compliment Elighwater House enough. The staff and management are exemplary - they are kind, respectful and professional. I cannot thank them enough for all they are doing for my aunt.

I have to mention all of the staff, each and everyone are super, caring, and treat him with such respect.

It's a difficult step for a person to move into a 'home' when they know they are not coping, but they want to preserve their independence and have preconceived ideas of what it means. Both parents moved here nearly 5-years ago and were made welcome, and in fact, their lives improved considerably. My mother has vascular dementia, which has been advancing, and throughout this time, her care has been constantly adjusted. She began almost self-caring and engaging with activities, but now needs help with everything. All residents are treated as individuals, which feels very important as wishes and preferences are respected and acted upon. My father recently died here and received the best end of life care that could be hoped for. My sister and I both felt support from the staff at such a difficult time for us. The family-like atmosphere comes from the manager and team making it a "home from home", not an institution.

My brother has been a resident for over 6-months. This is the best care home I could have wished for, being small and very homely. The residents form part of a large, well-loved, family, looked after by a kindly, compassionate staff. Nothing is too much trouble, and the professional team treat their residents with dignity and kindness. The home-cooked meals are much appreciated, and individual preferences are catered for. Excellent.

My mother was discharged to Eleighwater from the hospital and was too poorly to have gone home. Eleighwater staff were wonderful and took great care of her, helping to get her well enough to eat lunch and an evening meal at the table with other residents and gently encouraging her to become more mobile and independent.

The rooms at Eleighwater are large and well-appointed, with excellent en-suite showering facilities, and residents are encouraged to make them as homely as possible. Food is plentiful and varied, and teas and coffees (or whatever a resident or visitor would like) is always available.

My mother has settled in really quickly and is very happy with her new home at Eleighwater.

I am thankful for this unique community where everyone works together to live a happy life.

They also looked after me and our family, keeping us informed of Mum's condition and welcoming us whenever we visited, for which I was very grateful.

We have always been made very welcome to visit, and are regularly informed of any activities taking place and encouraged to join in!

Each time I visit she will say "I can't believe how lucky I am".