Primary Care Categories
- Older Person Care
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Nursing Care
- For a maximum of 24 Service Users
Cartref Cleddau offers a versatile residential service that includes both care and nursing packages, welcoming both younger adults and older people.
The home's philosophy is based around respecting the choice of the individual in order to deliver care that is satisfying and allows each service user to get the most out of life.
Staff are welcoming to family members and visitors, with many social events and activities organised to encourage the pursuit of personal interests.
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Care Provided by Cartref Cleddau
Facilities
- Lift
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Contact Cartref Cleddau to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Cartref Cleddau for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Tours
Onsite Tours of Cartref CleddauUsually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 3:00 PM)Would you like to book a tour? We can arrange a tour for you to view the service.
Remote Tours of Cartref CleddauUsually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 3:00 PM)Would you like to book a virtual tour? We can arrange a virtual tour via Zoom for you to view the service.
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Sarah Lees (Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (24)
Cartref Cleddau Reviews (4)
8.2
Cartref Cleddau has a Review Score of 8.2 (8.208) out of 10, based on 1 reviews in the last 2 years.
Over all time Cartref Cleddau has 4 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Cartref Cleddau
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Review from Lisa H (Husband of Resident) published on 5 September 2025 Submitted via Website•
Overall Experience
My hubby came into this care home a year ago. The manager and her staff have done everything thing possible to welcome my hubby. The manager herself has gone beyond the call of her work to even help myself and my son in her own time (I'm disabled and my son has medical problems ). I have on a...
My hubby came into this care home a year ago. The manager and her staff have done everything thing possible to welcome my hubby. The manager herself has gone beyond the call of her work to even help myself and my son in her own time (I'm disabled and my son has medical problems ). I have on a couple of occasions phoned the manager while she was on holiday and bless her she still had plenty of time to talk to me.
Hubby made friends with the staff and other residents and I love that they call us all family.The staff have been absolutely amazing.Hubby could be hard work at times (due to illness) but they made sure he was well looked after. and the chefs are always eager to please.
The place is always kept clean and tidy,. The manager deserves all the awards she can get for this place.
Hubby made friends with the staff and other residents and I love that they call us all family.The staff have been absolutely amazing.Hubby could be hard work at times (due to illness) but they made sure he was well looked after. and the chefs are always eager to please.
The place is always kept clean and tidy,. The manager deserves all the awards she can get for this place.
Sadly we recently lost my hubby through illness and the manager and he amazing team arrange to have his wake there as I believe that is what he would have wanted.Thank you all so very much every one at Cartref Cleddau you are awesome.
↩Reply from Sarah Lees, Home Manager at Cartref Cleddau
Thank you so much for sharing your kind words. We are truly touched and honoured to have cared for your husband and to have supported you and your family. It means a great deal to us that you felt welcomed and part of the Cartref Cleddau family. Our thoughts are with you, and we are grateful for your heartfelt appreciation of our team.
Review from J J (Daughter-in-law of Resident) published on 13 December 2022 Submitted via Website•
Overall Experience
My mother-in-law went for respite. From our first meeting with the manager and meeting carers and nurses, we were very reassured she was in safe hands. She was looked after with such kindness, thoughtfulness and respect. The staff were very approachable and easily available for me to check on her...
My mother-in-law went for respite. From our first meeting with the manager and meeting carers and nurses, we were very reassured she was in safe hands. She was looked after with such kindness, thoughtfulness and respect. The staff were very approachable and easily available for me to check on her progress. Thank you.
Review from Andrea K (Niece of Resident) published on 3 November 2022 Submitted via Postal Review Card•
Overall Experience
I would like to thank all the staff at Surehaven care home for the fantastic job they've done looking after my uncle. The support and care that's been given to him are exceptional.
The home has a family vibe, and the staff are helpful and caring. They have explained everything the staff have done...
I would like to thank all the staff at Surehaven care home for the fantastic job they've done looking after my uncle. The support and care that's been given to him are exceptional.
The home has a family vibe, and the staff are helpful and caring. They have explained everything the staff have done to keep him comfortable.
The home has a family vibe, and the staff are helpful and caring. They have explained everything the staff have done to keep him comfortable.
Many thanks to the staff for the support and care at this sad time.
Review from P U (Respite Resident) published on 16 September 2022 Submitted via Postal Review Card•
Overall Experience
Having respite with people/staff that care how you feel around things when you are there. I was impressed with the whole place.
Having respite with people/staff that care how you feel around things when you are there. I was impressed with the whole place.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
News
- 27 Jan 2025
A care home in Pembroke Dock has been renamed by the staff and residents who live there. Pembroke Dock care home on Fort Road will now operate as Cartref Cleddau...
Upcoming Events
There are no upcoming events for Cartref Cleddau.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Cartref Cleddau.
Accreditations
There are no accreditations posted yet for Cartref Cleddau.
Meet the Team (17)
Claire HarrisJob Title Support Worker/Manual Handling Trainer and Dementia Awareness TrainerJoined 2020
When I was 19 I wanted to be a nurse, but I ended up in Retail Management instead. Now that I am a bit older, I have returned to care and I am...
When I was 19 I wanted to be a nurse, but I ended up in Retail Management instead. Now that I am a bit older, I have returned to care and I am currently training my way back up into nursing. I am also the Manual Handling Trainer here at Surehaven and I am also the Dementia Awareness Trainer as well. I feel like I make a difference to people's day at Surehaven and that was something I never felt while working in retail.
Crystal RobertsJob Title Support WorkerJoined 2023
I have had previous experience in care and I joined Surehaven as the hours suited me better. I find helping the residents to be very rewarding. I love my job.
Deborah FellowesJob Title DomesticJoined 2023
I enjoy my job as it lets me meet a variety of people, not only the staff but the residents as well. I have been doing this type of job for over 19 years and I still enjoy every bit of it.
Donna GarlandJob Title Support WorkerJoined 2023
I chose a career in care and support work, as I wanted to give back the care and support I saw my gran receive when she needed it most. I have gained...
I chose a career in care and support work, as I wanted to give back the care and support I saw my gran receive when she needed it most. I have gained qualifications up to level 3 QCF and want to further my knowledge as I gain more experience at Surehaven.
Emma DickersonJob Title Catering AssistantJoined 2021
I originally worked in a hotel but I love to try new things and decided to come to work at Surehaven. It was the best thing I ever did. I love...
I originally worked in a hotel but I love to try new things and decided to come to work at Surehaven. It was the best thing I ever did. I love working with Richard in the kitchen and I have enjoyed meeting the residents and the staff and have loved every minute since I first walked in the door.
Gwenda LloydJob Title Mental Health NurseJoined 2010
I chose a career in mental health nursing as I have always been interested in how the mind works. I have now been qualified for 30 years and spent...
I chose a career in mental health nursing as I have always been interested in how the mind works. I have now been qualified for 30 years and spent the last 13 years at Surehaven. I enjoy the client dynamics and this is the reason for my long stay here.
James ParkJob Title Maintenance OperativeJoined 2020
I have been in the builders’ trade since I left school and when the job came up about maintenance in a healthcare setting, I was curious about what...
I have been in the builders’ trade since I left school and when the job came up about maintenance in a healthcare setting, I was curious about what it would entail, so I went for it and never looked back.
I have always been fascinated by how things worked and if they are broken what can I do to fix them. Every day is a new day and it brings new challenges; no two days are ever the same and I love that about my job.
I get to work for and help the people who need it the most alongside the managers, support workers, domestics and last but not least the kitchen staff here at Surehaven. Since I started I have enjoyed lots of training, for example learning about dementia, mental health training and positive behaviour training and it’s nice to be able to know how to assist some of the residents when they approach me.
Julian WilliamsJob Title Activities CoordinatorJoined 2015
I originally started as a carer and when I was no longer able to continue caring, I was offered the job as Activities Champion and I was thrilled! I get to carry on being around the residents and staff and I enjoy doing various activities with them.
Lindsey BrandJob Title Support WorkerJoined 2019
I’ve always done care work and when I moved from England to Wales I joined the team at Surehaven and never looked back. Although I haven’t been a...
I’ve always done care work and when I moved from England to Wales I joined the team at Surehaven and never looked back. Although I haven’t been a deputy for long, I am finding that this is what I want to do. I wouldn’t dream of going anywhere else now.
Maria FerreiraJob Title Support WorkerJoined 2023
I chose a career in care and support work because I have always been interested in mental health. I hope to be a mental health nurse by doing my QCF...
I chose a career in care and support work because I have always been interested in mental health. I hope to be a mental health nurse by doing my QCF at Surehaven. I love my job and don’t plan on going anywhere. I plan on progressing my career within Shaw Healthcare.
Megan HarriesJob Title Support WorkerJoined 2023
I got into working in care, as I wanted to get into mental health. I enjoy working with everyone here and I enjoy the resident’s different...
I got into working in care, as I wanted to get into mental health. I enjoy working with everyone here and I enjoy the resident’s different characters. I am looking forward to progressing my career within Surehaven and training to be a Mental Health Nurse.
Richard ButlerJob Title Senior CookJoined 2008
I was at the power station as a cook and my contract was coming to an end, so I went looking around for a new job and spotted the advertisement in...
I was at the power station as a cook and my contract was coming to an end, so I went looking around for a new job and spotted the advertisement in Surehaven and the hours suited me perfectly. Since being here, I have loved the interactions with the residents and I love working with Emma and getting on great with management and the other staff. We are a good team here.
Rob WilliamsJob Title Support WorkerJoined 2018
I have always liked psychology and I am intrigued by mental health and the general workings of the mind. I like to see how people work. I enjoy my...
I have always liked psychology and I am intrigued by mental health and the general workings of the mind. I like to see how people work. I enjoy my job at Surehaven as I feel over the years I have grown to have a special connection with the staff and residents and I have made some loyal friends. I find my job to be rewarding and it is good getting to know people and what makes them feel good.
Steve MarsdenJob Title Support WorkerJoined 2024
I have always loved caring and enjoy helping others. I enjoy listening to the resident's fascinating stories. I have a QCF Level 2 in Care.
Stuart ColquhounJob Title Support WorkerJoined 2008
I joined Surehaven because I had previous experience in mental health and I like working to help people rather than for the money. I find it a very...
I joined Surehaven because I had previous experience in mental health and I like working to help people rather than for the money. I find it a very rewarding job that is very person-centred and it’s a lovely environment. The hours suit my work-life balance and I wouldn’t be anywhere else.
Tolulope AmusanJob Title Support WorkerJoined 2024
When I moved to the UK, I knew I wanted to work within the care sector, no other job could compare to a job as rewarding as this. My chosen...
When I moved to the UK, I knew I wanted to work within the care sector, no other job could compare to a job as rewarding as this. My chosen profession is in Biomedical Science and even though I am pursuing that career, I am not giving up this job here in Surehaven as I have a passion for working with people. I get on well with the staff and the residents and I find my job very rewarding.
Tonicha JonesJob Title Support WorkerJoined 2023
I chose this career in the Health and Social Care industry because I have a passion for caring for others. Caring for a relative, gave me a drive to...
I chose this career in the Health and Social Care industry because I have a passion for caring for others. Caring for a relative, gave me a drive to care for vulnerable adults, and people who are in need. It’s also my dream to climb the ladder and become a nurse in Mental Health. I enjoy every moment of my job, I find it rewarding. I love to learn new experiences in my role as a support worker.
Frequently Asked Questions about Cartref Cleddau
How much does Cartref Cleddau cost?
The care home lists weekly fees per person from £1,698 for nursing care. Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Cartref Cleddau registered for?
Older Person Care, Mental Health Condition, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cartref Cleddau have?
There are 24 Single Rooms.
What are the Facilities & Services at Cartref Cleddau?
Lift, Gardens, Television point in own room are some of the Facilities & Services.
How far is Cartref Cleddau to the centre of Pembroke Dock?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cartref Cleddau to verify any information. View our terms and conditions. Cartref Cleddau has an Enhanced Service -what an Enhanced Service includes.