Blair House

Mum is filthy, covered in food and with food over her floor that remains from one meal to the next. She can’t use cutlery and uses her fingers to eat, but as her condition has gotten worse the staff haven’t kept up with the level of support she needs to eat. Food just turns to crumbs in her hands and then she’s left to sit in it.

The final straw came when dad was wheeled to his room for our visit and he smelled bad! I checked him and found faeces on his fingers. Dad is not mobile so he must have done it in bed the night before, meaning he ate breakfast with dirty hands and also meaning that he was not checked or washed that morning. I obviously lodged a complaint and received an acknowledgment outlining complaint timescales. I've heard nothing more and their timescales have passed! That shows how much they care for residents. Dad is no longer there thankfully. Please do not put a loved one in there.

No stimulation either for the residents in the Alzheimer's/Dementia suite, all he does is sit was his comment. Totally disgusted.

I was extremely shocked to get a letter in December 2018 to say the fees were going up £40 per week - perhaps a month, but a week - really shocking! Food should be like that on a cruise as that is what my mother is paying.

For a 93-year-old with multiple needs, I am very happy to leave Mum in the care of Blair House.

Thank you so very much.

This is a good home and my Dad is very settled too.

My review is for Strangford unit, residential only. My mother has Alzheimer's and it was important that the unit was as homely as possible. We were able to personalise her room and it was essential that there was an en-suite as my mother values her privacy. Her room and the unit generally is kept clean (no smells of urine). The staff are mostly permanent. This enables residents to trust. Shortage of staff and temporary staff can cause even more confusion and agitation for people with dementia. Relatives are treated with respect.

My 95-year-old Father-in-law became unwell recently and needs lots of extra care, he needs to be fed, washed, toileted and 24 hour supervision because of a tendency to climb and/or because of a history of falls. The care he receives in the home is excellent. He has been bed bound for 1 month and has had the best care I have ever seen. The staff are professional, caring and hard working. Dad could not be in a better place to spend his last days. Well done Blair House.

Exceptional care, dignity and support from all. Care for all-round needs. Emotional support for all the family during the lowest points. My husband has been in this home for 2 years and has had a full life with EMI care has been kept stimulated and made to feel part of the family atmosphere. He is 'passing' at present and the care, respect, dignity has been above 100%