Barchester Werrington Lodge Care Home

Baron Court, Werrington Meadows, Peterborough PE4 7ZF

Werrington Lodge is located ten minutes away from the city centre, and is close to the lakes on the North-east side of Peterborough.

The lodge provides expert care for people with dementia in their Memory Lane Community, and provides 24 hour nursing and residential care for all residents.

Every client receives their own unique care plan so that the care they receive is suited to them as individuals.

Staff at Werrington Lodge are highly trained to focus on the residents needs individually, and activities are regularly organised for the residents to take part in if they wish to do so.

Group: Barchester Healthcare Ltd

Person in charge: Dawn Louth (General Manager)

Local Authority / Social Services: Peterborough City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Bulgarian, Polish

Single Rooms: 82

Rooms with ensuite WC: 67

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Werrington Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Barchester Werrington Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Barchester Werrington Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.63 for Barchester Werrington Lodge Care Home is calculated as follows: ( (138 Excellents x 5) + (81 Goods x 4) ) ÷ 219 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.915 Points relating to the number of positive Reviews for Barchester Werrington Lodge Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 15 Reviews ÷ 16.4 Target = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Werrington Lodge Care Home has a Review Score of 9.5 (9.545) from 19 Reviews


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Werrington Lodge Care Home?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Werrington Lodge Care Home

  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • more

The home is well run, clean and friendly. Nothing is too much of a problem.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am very pleased with the service provided by Werrington Lodge. The staff have all treated my Father with kindness, respect and helped maintain his dignity. He has specific needs in terms of diet and physical complaints and, in my opinion, the staff have exceeded their duties in supporting my Father during this difficult time.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My dad suffers with Lewy Body Dementia and many other health issues. The care he gets at Barchester Werrington Lodge is second to none. The carers are wonderful, they care for my dad so wonderfully. They really do care, it is so lovely to see. The nursing staff are excellent and very diligent to all my dad's medical needs. Any issues are always sorted immediately. First class care given by all. Management are wonderful and so, so caring. I really can't thank them all enough.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Dawn Louth, manager at Barchester Werrington Lodge Care Home responded to this review on 18 Apr 2018:

Thank you for your very kind words Bridgette. I will pass your comments onto the team that cared for Dad

What a breath of fresh air this home is after a bad experience in a previous home to find such a peaceful, calm and pleasant surroundings was a wish come true.
From management staff to nursery carers and helpers all with such high standards. The food you couldn't ask for better, freshly baked biscuits in the afternoon who could ask for more. I thank my lucky stars that my husband was taken into their care. What a difference in him. Unbelievable. I thank you all from the bottom of my heart.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

So far, the care my father has received from the nursing staff and carers has been fantastic - they all genuinely care for his welfare. This is the most important part for myself, providing confidence and reassurance during turbulent times. The staff are also excellent in communications with myself - us working together to ensure what's in my dads best interest.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Dawn Louth, General Manager at Barchester Werrington Lodge Care Home responded to this review on 17 Nov 2017:

Thank you for your review. I will pass on to the wonderful team at Werrington Lodge.

After leaving hospital my mother stayed for a four week respite period. She could not praise the care she received nor the staff highly enough, albeit at a stressful time for her.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Mum has been at Werrington Lodge for 5 months and has always been looked after so well by the amazing team, led by the Manager. Mum is happy and content at all times. I cannot recommend Werrington Lodge highly enough.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My sister has been a resident from April 2017. She has settled well and is receiving good care. The staff do a wonderful job, especially the older more experienced, even though I wish there were more of them sometimes. They obviously love the residents.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mum spent the last two weeks of her life at Werrington Lodge. The care she received was second to none. The staff were amazing and did everything they could to make her comfortable.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I find all the staff very helpful and nothing is too much trouble. Always willing to answer questions about my wife.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Relaxed friendly atmosphere. Staff always helpful.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have been visiting my wife for a number of weeks so I have been able to observe the staff going about their daily work.

I am very impressed with the care they provide, they are constantly checking to see if the patients are having the right amount of fluids and also regular to the toilet. I would definitely recommend this care home to anyone.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff always very helpful and welcoming and encouraged us to visit anytime. The management are helpful above and beyond expectations. The food is good, nursing care is good.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

I was attracted to a poster displayed in my local Tesco inviting people who are lonely to visit. I went along and was warmly welcomed and was offered lunch. This was in June 2017.
I have visited twice and made friends with both staff and residents.
I cannot comment on the rooms etc. as I chat to the residents in the lounge and dining room and all appear happy and well looked after.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

On our visits we have always been met with friendly faces and the staff are very kind and helpful. A very clean and tidy home.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

On each visit, I have found the staff caring and pleasant. Regularly checking on client and encouraging him to eat, drink, take medication etc.
Personal hygiene and cleanliness is excellent.
Client is encouraged to join in activities and if not possible, entertainment provided by choice of TV and bird feeds outside.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My wife has been a resident since June 2010 with advanced Alzheimers. She has always had first class treatment, management and staff are kind and always helpful.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care home have been excellent with my father.
The staff and managers always keep us informed of any treatments, doctor's visits etc.
The food is fantastic, freshly made.
All needs catered for.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

It was a hard decision to put my husband in a home.
Werrington Lodge has helped put my mind at ease.
When I visit I feel like part of a family.
My husband's dementia has got a lot worse, but the staff are caring and tolerant.
Every one of the staff and managers fusses over me when I arrive.

How likely would you be to recommend Barchester Werrington Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Kay Windsor

Job Title: Activities Supervisor

Joined: 1991

Description:

As one of the longest serving team members, Kay manages all activities in the home ensuring there is a wide variety of activities to suit the Residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Werrington Lodge Care Home