Abbeycliffe Care Home

50 School Street, Radcliffe, Manchester M26 3BP

Abbeycliffe Care Home is a friendly, purpose-built residential care home for the elderly, and has recently been completely refurbished inside and out, with 100% single en-suite bedrooms and has since gained a reputation for promoting an excellent standard of care. A family-run business with over 30 years’ experience in the caring profession.

The home has a warm, contemporary ambiance with a touch of character to remind residents of their pastimes. 36 en-suite bedrooms are elegantly decorated with bright fittings and furnishings throughout. Residents also have the option to relax within the communal areas which are equipped with the latest comforts and amenities. The communal areas include two elegantly furnished lounges, a quiet seating area, an on-site hair salon, a large dining room and a bright and airy conservatory overlooking beautiful gardens.

Dedicated staff are on-hand 24 hours a day to ensure that the specific needs of each resident are met and that they are always treated with respect, dignity and compassion. With a dedicated team of directors, Abbeycliffe is an evolving care home that will continue to strive for excellence in care and ensure that they always provide uncompromising comfort and a sense of well-being for residents.

It is situated conveniently close to Radcliffe town in the Metropolitan Borough of Bury, Greater Manchester. Public transport services enable the home to be easily accessible and is therefore convenient for commutes from Bury, Bolton and Manchester.

Owner: Abbeycliffe Ltd

Person in charge: Hayley Kempton (Manager)

Local Authority / Social Services: Bury Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 0

Rooms with ensuite WC: 36

Weekly Charges Guide: Personal Care Single £460 – £655 (These prices are only a guideline, please contact Abbeycliffe Care Home to find out the exact price for your requirements.)

NO TOP UPS

If any Residents are funded by Social Services then we do not ask for any top ups

Facilities & Services: Day Care • Respite Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Abbeycliffe Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Abbeycliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Abbeycliffe Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.628 for Abbeycliffe Care Home is calculated as follows: ( (127 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.972 Points relating to the number of positive Reviews for Abbeycliffe Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.2 Target = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Abbeycliffe Care Home has a Review Score of 9.6 (9.600) from 16 Reviews


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbeycliffe Care Home?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbeycliffe Care Home

  • Daughter of Resident/Service User
    9
  • Daughter-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My husband has been a resident there for some time. He is very well cared for in every aspect of his life. All the care staff are excellent I go every day so if there was anything untoward or to complain about I would see this. The staff are like family and you do feel part of the Abbeycliffe family. His room is tastefully decorated with co-ordinating curtains and bed linen. He has a spacious on suite.

The staff paint the ladies nails every week if they require them to do so. There is Bingo every week with support from the staff. Occasional singers and outings.

There is an open door policy to speak to the Owner and the manager who will always sort out any query you may have.

There is always a daily menu from the excellent cook who will accommodate all diets and I have been invited to eat with my husband. And always a good cup of coffee awaits you from the cook.

A Hairdresser is available and there is a small salon.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

From my initial viewing of the home to settling my mother in and the continuous ongoing care provided at Abbeycliffe Care Home, it has been professional and caring approach at all times. Nothing is ever too much trouble. The manager has kept me informed about any issues concerns in relation to my mother's health. During the first two weeks, appointments had been made for new hearing aids, teeth and glasses and the GP had visited.
Mum is settled and I don't know what I would have done without the staff at Abbeycliffe Care Home. Thank you.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Sonia Woods, Director at Abbeycliffe Care Home responded to this review on 08 Feb 2018:

Thank you very much for your kind words. We are delighted to hear that your mum feels settled with us and we love having her as part of our Abbeycliffe family.

I always worried about my mum going into a residential home as you hear such horror stories.
But since she has moved into Abbeycliffe Care Home my mum has blossomed. I have got my mum back the mum I haven't seen for quite a few years!! She is now so happy and relaxed and her wicked sense of humour has reappeared. Mum and I can't praise the staff highly enough they are so kind and caring and the meals are lovely so much so that mum has regained her appetite and actually put on weight. Abbeycliffe is the best decision we ever made.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sonia Woods, Director at Abbeycliffe Care Home responded to this review on 08 Feb 2018:

Thank you ever so much Julie for your excellent review. We always do our best to meet everyone's individual needs and we are very pleased to hear that you are happy with the care that we provide for your mum. Thank you very much.

The staff and management are wonderful. Dad's health has remained very stable while here.
They always keep us updated, always take time to talk if we would or need to.
It was given us great peace of mind.
Always willing to help and listen.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Sonia, Director at Abbeycliffe Care Home responded to this review on 12 Jan 2018:

Thank you very much for your lovely review, Margaret. It has been our pleasure looking after your dad.

My mum was in Abbeycliffe Care Home from February 2014 - October 2017. She was cared for very well by all the staff and I had no complaints in the three and a half years she was there. I had peace of mind from the day she went in until the end.
All her needs were met. The staff were extremely friendly and was made to feel very welcome. I would like to say also the last few days she was poorly before she died and the staff looked after her excellently and were very caring to her and ourselves. I would not hesitate to recommend Abbeycliffe Care Home.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Sonia Woods, Director at Abbeycliffe Care Home responded to this review on 12 Jan 2018:

We are very grateful for your excellent review Aileen. You mother was a pleasure to look after and we were very sad to see her go. All the best!

The love, care and compassion my wife received during her stay at Abbeycliffe was outstanding. Every single member of staff made it clear how much they thought about her and many went out of their way, often staying beyond shift times, to look after her.
I could not in anyway find fault in the way she was treated throughout her stay.
In particular, her end of life care was wonderful. She slipped away peacefully and trouble-free largely due to the constant attention from Abbeycliffe staff.
I feel blessed that I chose Abbeycliffe for her care.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sonia Woods, Director at Abbeycliffe Care Home responded to this review on 12 Jan 2018:

Thank you very much for this excellent review. Feedback is greatly appreciated. It was a pleasure to look after your wife and we were sad to see her go.

My Mum has vascular dementia and has been part of the Abbeycliffe family since 2014 and quite frankly I cannot say enough good things about this wonderful care home. Abbeycliffe is the perfect example of how a care home should be run. Extremely professional and competent with the right balance of compassion, respect and heart and this applies to every single member of the Abbeycliffe team. My Mum is now receiving the most amazing end of life care for which I am beyond grateful.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sonia Woods, Director at Abbeycliffe Care Home responded to this review on 27 Jun 2017:

Thank you very much for taking the time to write us this wonderful review. It has been our pleasure to care for your mother and we are thinking of you and your family during this difficult time.

Overall, it's a caring place for mum to be, the staff are very nice and do a great job. There are one or two staff members that on my observations are not as attentive to the residents, however, mum has been happy. Just little things like laundry mixed up or glasses going missing, but overall, it's been and is a lovely place for mum to be.

How likely would you be to recommend Abbeycliffe Care Home? Likely

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Average Rating:   4.3 out of 5

Our mother has only been here for a few weeks but already we are feeling part of a new family/community. The staff are very welcoming even though they are busy looking after residents. The residence is kept clean and tidy and is a pleasure to visit. Mum says the food is nice and loves the coffee. She also says the staff are very kind and patient and nothing is too much trouble for them even though they are always busy. A safe place for our mum to stay.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   5 out of 5

Fiona Jackson, Senior Manager at Abbeycliffe Care Home responded to this review on 21 Mar 2017:

Hi Ingrid,

I am very pleased to hear that your mother is enjoying her stay with us, we do try very hard to promote a family atmosphere to make everyone feel at home.

I'll make sure we keep up the good work with the coffee too!

About Abbeycliffe; my Mum says, "It's lovely!".
The nurses are very nice and can't do enough for her.
As a family, we are very happy to have found such a caring, friendly environment for Mum.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   5 out of 5

Fiona Jackson, Senior Manager at Abbeycliffe Care Home responded to this review on 15 Mar 2017:

Hi Andrea,

Thank you very much for your kind words, it is very much appreciated. I am very happy that your Mum is enjoying her stay with us.

Very good standard of care - well done Abbeycliffe.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Fiona Jackson, Senior Manager at Abbeycliffe Care Home responded to this review on 15 Mar 2017:

Hi Julie,

Thank you very much for your kind review, it is great to hear that you are happy with our services.

I have been very pleased with the treatment and much-improved quality of life that my Mother has received in her four years of residency at Abbeycliffe Care Home Radcliffe.

Not only has the necessary residency of my Mother been a godsend for her it has given me and all of her family true peace of mind and happiness instead of what I am confident would have been depression for all.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   4 out of 5

I have been attending on my friend for the past three years on a weekly basis. When she was admitted as resident she was unsure and medically in disarray. From day one, improvement was seen from the care and attention given by the home. The premises are spotlessly clean, there is always ample time given to the residents so as to reassure them that all will be well. The food given is acceptable and adequate, it is regular morning, noon and night (evening meal). The staff are very friendly and try, where possible to create activities to help the days pass. I have assisted in the past in fundraising which is used to provide outings for those able to go on them.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Staff are welcoming, friendly and always happy to help. My mother in law is happy and settled. We had a few problems when my mother in law first went in the home and they were handled with professionalism.

How likely would you be to recommend Abbeycliffe Care Home? Likely

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Average Rating:   3.8 out of 5

Abbeycliffe is a warm, safe and comfortable home. I am happy to leave my elderly mother in their care. Very caring and professional.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Residents often seem bored and sit all day with little interaction between meals. Mums clothes are often mixed with others. Excellent managers and staff, modern facilities and clean rooms. Staff seem to really care - more than a job to some.

How likely would you be to recommend Abbeycliffe Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 23 Apr 2018

Family run EXCELENT quality Care Home. NO TOP UPS. 100% SINGLE EN-SUITE BEDROOMS. Socially funded or privately funded

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