Vida Hall

Vida Hall stands out as an example of quality person centered care.

I have been very pleased with the care and consideration for the gentleman who is being looked after. His personality is respected whilst coping with difficult issues. He is happy at Vida Hall and every effort has been made to ensure he has all the possessions and way of life he wants. The staff are always friendly and smile which means a lot.

The staff are so welcoming professional, friendly and approachable

I have experienced odd occasions of a lack of engagement at the entrance; of a slightly "cavalier" attitude with pushing a trolley through a banging door; of an apparent desire by some staff to "keep their heads down" when there is an obvious commotion somewhere and of a seeming lack of senior staff available during a visit, but these are the exceptions. Generally the staff are extremely helpful and friendly, and set a relaxed atmosphere to the Hall.

Staff to resident ratio is high and staff are caring and sensitive. In recent months, activities in the unit have been reduced but we believe this will be resolved as current staff vacancies are filled with permanent staff. In our view there are not enough opportunities for residents to be taken out of the home for fresh air, visits, walks etc. However, the overall standard of care is very good. Staff are caring and skilled.

My Mother has Alzheimer’s and Vida Hall became her home in May 2018. My father, who has vascular dementia, joined her 6 weeks later in the July after a short stay in hospital. They have a twin bedroom and we have created their own sitting room in the other room, with furniture, pictures and ornaments from their home. The staff are amazing and I know my parents are in the best place possible under the circumstances. My brother and I considered hiring staff to look after them at home, but I am so pleased we didn’t do this. They have a social life in Vida which they would not have got at home, plus it would not have worked at home for a number of other reasons. I also feel very supported by all the Vida staff as it has been an extremely difficult couple of years managing the transition from home to care with parents who do not feel they have a problem. I am looking forward to concentrating on me and mine in 2019 in the knowledge my parents have the best care possible.

The best we could find in the Harrogate area specialising in dementia care. Newly built and well designed.

I know that my mother can be difficult to look after: because of her dementia she can be stubborn, rude, manipulative and even aggressive. She was admitted to Vida Hall after another local care home refused to have her back from hospital because of challenging behaviour, but this has never been seen as a problem at Vida Hall. My mother's physical and mental health is better, because, I believe, of the close monitoring and pro-active intervention of Vida's nursing staff. Its particularly impressive to see the warmth and genuine affection with which your staff treat her, and in particular the little physical contacts, that convey a sense of care and respect. It is lovely to see the quality of the interactions staff have with her, even when she is shouting out, or being quite rude.

Thank you to all the staff at Vida Hall who looked after my father after he left hospital in the final weeks of his life. When he arrived from the hospital he was very thin and weak and not eating. After a few days, he had improved, looking well- cared for, talking, interested in the activities and eating well again. The staff were very welcoming and supportive to the whole family whenever we visited and informative about our father's condition and progress. His bedroom was large and comfortable and the sitting room was well organised and the staff looked after the needs of the individuals with confidence and in a friendly manner. We were so relieved and happy as a family that our father was so well looked after and settled into Vida Hall so quickly. It meant that the final weeks of his life were easier for everyone and you could see the improvement and enjoyment he experienced. We would highly recommend Vida Hall and wish to thank all the staff who were involved with his care.

My wife has and continues to receive the most outstanding care from very special people, namely the staff of Vida Hall.

Vida Hall provides a very caring and special service.

The management team have high standards in all areas and follow the most up-to-date methods of treatment.

My relation moved into Orchard View in May 2018 and the staff could not do enough to help them settle in and feel at home. They were all very friendly and have done what they can to ensure they still get out and about on daily walks and outings to Knaresborough which they really enjoy doing. The room is lovely with en-suite. The food is great too. Would thoroughly recommend Vida Hall for anyone looking for a caring home for their loved one with dementia as this is what they specialise in.

Vida Hall is, in my opinion, a well-run and well-staffed care home. In particular, we have been very impressed with the staff. They are, without exception, friendly, kind and welcoming.

My aunt always looks well cared for and the support I get from the staff is second to none. I feel as though I am part of a family when I visit and know if I am unable to visit due to work commitments I know I can trust them. The staff always contact you if there are any issues. The rooms are practical and homely and it is nice you can add things to make it personal to the resident. The activities provided are good including the live music.

Most of the staff at Vida Hall are excellent. They show great care for my mother and are very good at communicating with our family. There is a good programme of activities and it is a real joy to see the residents happiness when they are singing and listening to songs from their early years.

My niece is well looked after, the staff showing both sympathy and empathy to her needs. Her accommodation is very nice and she is comfortable.

My mother, who is suffering from dementia, has been a resident for 5 years during which time Vida Hall and its excellent staff has cared for her extremely well.

Vida Hall care for my father who has dementia. He is happy and settled in the home. His room is lovely and the staff are very attentive to his care needs. If he wants to, staff are available to go with him to the local shops. His care plan is very much tailored to his needs which includes allowing him to wake naturally, assistance with showering and personal care. This personal care plan approach is very important to us and to Dad who does not respond to having his routine set for him. The staff are very kind and caring. Dad feels safe and well looked after. The food is excellent.

A pleasant location, excellent facilities and constantly attentive staff ensure the comfort and well being of my mother in law in very difficult circumstances for her.

Thank you.