Vida Hall

Mum has been very happy and settled since moving to Vida Hall and the staff are warm and welcoming.
It is noticeable that mum responds better with some staff than others which I understand is quite normal.
The senior staff on Meadow View are excellent and give ongoing, informed feedback on mum's care and medical needs.
It would be nice to see name badges on all staff so it makes it easier to communicate with each member of staff.
I appreciate that there is a programme of redecoration and refurbishment in place but it will be nice to see the bedrooms targeted soon as some decor is looking very tired.
The most important thing is that mum is receiving very good care and the staff are sensitive to her specific needs.

My husband and I cannot speak highly enough about the wonderful care and support given to Mum and my stepfather since they came into Vida. The transition was so much easier than we had anticipated, largely due to the personalised care and attention to detail which enabled them to feel secure and safe from day one. Staff approach all residents, no matter how challenging their circumstances, with dignity, kindness and compassion.

They make it their business to get to know residents well and to respond to individual needs, often going over and above their work remit to ensure this. The compassion and care shown to mum and my stepfather has been outstanding. As a family, we are kept fully informed about their health and well-being, we feel welcomed, supported and upheld, and very much part of the Woodlands family.

We want to mention too, the attention to detail regarding how residents' rooms and public areas are kept spotlessly clean. This is so very important in how Woodlands feels... a home rather than a care home.

Having to put a loved one into a Care Home is an emotional experience but the Vida Hall team are so supportive. I am happy in the knowledge that mum is in a safe, clean and caring environment looked after by amazing staff.

The care that Mum receives at Vida Hall is of the highest standard and I am able to relax in the knowledge that she is in safe hands. I find the staff to be patient and caring in sometimes difficult situations. Mum is definitely calmer since she has been there.

Vida Hall is an excellent care home for those with dementia. Throughout the home, residents are given specialist care and all the staff I have encountered are excellent. My mother lives in Woodland's wing and has been there for a year now. I believe that the staff interact and care for her with a great deal of understanding of her condition. They have taken time and trouble to get to know her and become aware of her individual needs. As a relative, it is hard to entrust your loved one to the care of others but I am confident and reassured that Mum is very well looked after by genuinely caring people who have her very best interests at heart.

Whilst I wish my Wife did not have to go into a care home, I am eternally grateful that I found Vida Hall.
She is treated with the utmost respect and, as much as possible, made to feel she is in her own home. No uniforms are worn.
The staff are exceptional in all aspects and really care.
The food is good.
The ethos and culture are from the management down, who again really care.
I can sleep at night knowing my Wife is in the best possible place and receiving the best care from some very special people.

Staff really supportive and care for my uncle extremely well so must all have the patience of saints and caring personalities. Things seem to be run efficiently and whilst he has dementia and the world as he knows it has reduced Its size, he seems happy and content at Vida Hall. When he is agitated they engage with him and calm him down

Staff are willing to work with families to ensure the best care for residents they are well meaning and committed to doing their best. Staff know and understand the needs of residents but previous staffing levels and communication between staff has sometimes meant there has been inconsistency complying with individual care plans. Recently there has been a concerted effort to address this.
Satisfactory gradings for management and care/support reflect a view over time.

Over the last few months my Aunt had been on a definite decline and after a fall and surgery had to be transferred into the nursing side. The whole experience was both supportive for myself and my Aunt and the staff kept me up to date with every aspect of her care.
The staff provide excellent nursing care and there are always someone around to maintain safety including in the day room.

I am delighted with the care provided for my friend at Vida Hall. The staff are courteous, and treat her with respect allowing her dignity even in her deteriorating situation.
More than that they are loving and affectionate within the bounds of professional treatment.
I could not have found a better residence for her.

Standard of care is excellent, staff are carefully selected and well trained, and the accommodation is spotlessly clean and well maintained. Far better than any other care home I have visited.

My husband has a rare form of Dementia ie Semantic Dementia was admitted by myself to Vida Hall in February 2013. Since then Vida Hall has more than exceeded my highest expectations. The nursing professionals and the carers are excellent and have given amazing care to my husband who is now at the very advanced stages of Dementia. Families of residents are made very welcome at all hours and kept well informed of residents condition. All are treated with great respect. The facilities are similar to a five star hotel. Residents have spacious carpeted rooms ns access very comfortable lounges. Staff never leave Vilda Hall.