Vida Hall is a care home in Harrogate, North Yorkshire, providing specialist care to older people living with dementia.
It is committed to providing high-quality care that is completely tailored to the needs and lifestyles of residents, delivered by a highly skilled, compassionate team.
Residential and nursing dementia care is available, as well as day care and respite care services.
Group: Vida Healthcare Ltd
Person in charge: Wendy Korcu (Manager)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 70
Rooms with ensuite WC: 70
Weekly Charges Guide: Personal Care Single £900 – £1150 (These prices are only a guideline, please contact Vida Hall to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Vida Hall is within a five minute walk of Starbeck train station, with direct links to Harrogate, Leeds and York. Local bus services to Harrogate and Knaresborough also stop nearby.
Parking:
There is a private onsite car park plus additional free parking on Station View.
Latest Care Quality Commission* Report on Vida Hall: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Vida Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Vida Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.56 for Vida Hall is calculated as follows: ( (121 Excellents x 5) + (56 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 191 Ratings = 4.56
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Vida Hall is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 15 Reviews ÷ 14 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Vida Hall has a Review Score of 9.6 (9.560) from 16 Reviews
Review submitted from a Postal Card by Barry S (Husband of Resident) on Monday 15 January 2018. Relates to December 2017.
Both my sons (who are medical doctors) and I are delighted at the standard of care my wife has received during the last 18 months. We have found the staff to be caring, sympathetic and highly professional.
Vida Hall is a very well organised and administration facility. It is outstanding.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by Roz B (Daughter of Resident) on Saturday 18 November 2017. Relates to October 2017.
Mum moved to Woodlands in Vida Hall in February 2017 and settled in very well. The standard of care and safety and the environment was impressive and staff took time to get to know her as an individual and to support her as her dementia worsened.
Activities could maybe have been improved for her as an individual. The care she received was generally excellent with some outstanding elements/people.
Mum moved to Glades in September for nursing care.
The nurses and care staff quickly got to know mum and I saw first-hand much of her care as I stayed there almost round the clock for the last 3 weeks of mum's life. The level of professionalism, compassion and efforts to maintain her comfort and dignity at this time and to support us and respect our wishes regarding mum's care were outstanding. As a family, we can't thank the Vida Hall staff enough, from the care providers through to support, admin and management, for looking after mum and which felt like being part of an extended family.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Postal Card by D M (Niece of Resident) on Tuesday 31 October 2017. Relates to October 2017.
Vida Hall gives the most compassionate, caring, devoted considerate loving individual care. I have never witnessed such care before where they maintain individual dignity, health and enjoyment to all. There are insufficient words to describe the wonderful staff both on the units and the background, important necessary work by cleaners and laundry workers. The wonderful staff and efficient management team give you the comfort knowing your loved one is in caring hands.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Postal Card by William J (Brother of Resident) on Thursday 26 October 2017. Relates to October 2017.
I am very happy that my sister is being well cared for and by caring staff.
How likely would you be to recommend Vida Hall? Likely
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Review submitted from a Website Submission by Fiona T (Daughter of Resident) on Sunday 17 September 2017. Relates to September 2017.
Mum has been very happy and settled since moving to Vida Hall and the staff are warm and welcoming.
It is noticeable that mum responds better with some staff than others which I understand is quite normal.
The senior staff on Meadow View are excellent and give ongoing, informed feedback on mum's care and medical needs.
It would be nice to see name badges on all staff so it makes it easier to communicate with each member of staff.
I appreciate that there is a programme of redecoration and refurbishment in place but it will be nice to see the bedrooms targeted soon as some decor is looking very tired.
The most important thing is that mum is receiving very good care and the staff are sensitive to her specific needs.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by David (Daughter-in-law of Resident) on Tuesday 12 September 2017. Relates to September 2017.
My husband and I cannot speak highly enough about the wonderful care and support given to Mum and my stepfather since they came into Vida. The transition was so much easier than we had anticipated, largely due to the personalised care and attention to detail which enabled them to feel secure and safe from day one. Staff approach all residents, no matter how challenging their circumstances, with dignity, kindness and compassion.
They make it their business to get to know residents well and to respond to individual needs, often going over and above their work remit to ensure this. The compassion and care shown to mum and my stepfather has been outstanding. As a family, we are kept fully informed about their health and well-being, we feel welcomed, supported and upheld, and very much part of the Woodlands family.
We want to mention too, the attention to detail regarding how residents' rooms and public areas are kept spotlessly clean. This is so very important in how Woodlands feels... a home rather than a care home.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by Susan H (Friend of Resident) on Sunday 10 September 2017. Relates to September 2017.
Having to put a loved one into a Care Home is an emotional experience but the Vida Hall team are so supportive. I am happy in the knowledge that mum is in a safe, clean and caring environment looked after by amazing staff.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by Susan P (Daughter of Resident) on Sunday 10 September 2017. Relates to September 2017.
The care that Mum receives at Vida Hall is of the highest standard and I am able to relax in the knowledge that she is in safe hands. I find the staff to be patient and caring in sometimes difficult situations. Mum is definitely calmer since she has been there.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by Jan T (Daughter of Resident) on Sunday 10 September 2017. Relates to September 2017.
Vida Hall is an excellent care home for those with dementia. Throughout the home, residents are given specialist care and all the staff I have encountered are excellent. My mother lives in Woodland's wing and has been there for a year now. I believe that the staff interact and care for her with a great deal of understanding of her condition. They have taken time and trouble to get to know her and become aware of her individual needs. As a relative, it is hard to entrust your loved one to the care of others but I am confident and reassured that Mum is very well looked after by genuinely caring people who have her very best interests at heart.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by Ken R (Husband of Resident) on Sunday 10 September 2017. Relates to September 2017.
Whilst I wish my Wife did not have to go into a care home, I am eternally grateful that I found Vida Hall.
She is treated with the utmost respect and, as much as possible, made to feel she is in her own home. No uniforms are worn.
The staff are exceptional in all aspects and really care.
The food is good.
The ethos and culture are from the management down, who again really care.
I can sleep at night knowing my Wife is in the best possible place and receiving the best care from some very special people.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by Rachel C (Niece of Resident) on Saturday 9 September 2017. Relates to August 2017.
Staff really supportive and care for my uncle extremely well so must all have the patience of saints and caring personalities. Things seem to be run efficiently and whilst he has dementia and the world as he knows it has reduced Its size, he seems happy and content at Vida Hall. When he is agitated they engage with him and calm him down
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by Redacted (Daughter of Resident) on Saturday 9 September 2017. Relates to September 2017.
Staff are willing to work with families to ensure the best care for residents they are well meaning and committed to doing their best. Staff know and understand the needs of residents but previous staffing levels and communication between staff has sometimes meant there has been inconsistency complying with individual care plans. Recently there has been a concerted effort to address this.
Satisfactory gradings for management and care/support reflect a view over time.
How likely would you be to recommend Vida Hall? Likely
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Review submitted from a Website Submission by Sheena M (Niece of Resident) on Saturday 9 September 2017. Relates to September 2017.
Over the last few months my Aunt had been on a definite decline and after a fall and surgery had to be transferred into the nursing side. The whole experience was both supportive for myself and my Aunt and the staff kept me up to date with every aspect of her care.
The staff provide excellent nursing care and there are always someone around to maintain safety including in the day room.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by Ann S (Power of Attorney Solicitor of Resident) on Friday 8 September 2017. Relates to September 2017.
I am delighted with the care provided for my friend at Vida Hall. The staff are courteous, and treat her with respect allowing her dignity even in her deteriorating situation.
More than that they are loving and affectionate within the bounds of professional treatment.
I could not have found a better residence for her.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Website Submission by Hazel E (Sister of Resident) on Friday 8 September 2017. Relates to September 2017.
Standard of care is excellent, staff are carefully selected and well trained, and the accommodation is spotlessly clean and well maintained. Far better than any other care home I have visited.
How likely would you be to recommend Vida Hall? Extremely Likely
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Review submitted from a Postal Card by Sheila L (Wife of Resident) on Wednesday 7 October 2015. Relates to September 2015.
My husband has a rare form of Dementia ie Semantic Dementia was admitted by myself to Vida Hall in February 2013. Since then Vida Hall has more than exceeded my highest expectations. The nursing professionals and the carers are excellent and have given amazing care to my husband who is now at the very advanced stages of Dementia. Families of residents are made very welcome at all hours and kept well informed of residents condition. All are treated with great respect. The facilities are similar to a five star hotel. Residents have spacious carpeted rooms ns access very comfortable lounges. Staff never leave Vilda Hall.
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March 2016
February 2014