Abbeygate Manor

40 Hollow Road, Bury St Edmunds IP32 7AY
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9.8 14 Reviews
  • Abbeygate Manor, Bury St Edmunds
Abbeygate Manor is a purpose-built care home in Bury St Edmunds, designed around the people who live here. From the first step inside, the atmosphere feels warm, calm, and welcoming.

This modern 81-bedroom home offers en-suite rooms arranged in small household-style clusters, encouraging easy connection while respecting privacy.

Thoughtfully designed communal spaces include cosy lounges, dining rooms, quiet areas, and accessible outdoor gardens. A private dining room sets the scene for family celebrations, complemented by home-cooked, personalised menus.

Care is person-centred—shaped around individual preferences, daily rhythms, and what matters most. An experienced team listens first and adapts thoughtfully, helping to ease worries and lift mood so each day feels comfortable and dignified. Support spans residential, nursing, dementia, and respite care, with care that adapts as needs change.
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Care Provided by Abbeygate Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Standard fees at Abbeygate Manor cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.


In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.


In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.

Contact Abbeygate Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abbeygate Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Ben Goddard (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving.


    Family and friends are encouraged to visit whenever it suits them and their loved ones.


    Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.

Parking

  • Abbeygate Manor offers ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances.


    Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times.


    The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.

Abbeygate Manor Reviews (14)

9.8

Abbeygate Manor has a Review Score of 9.8 (9.798) out of 10, based on 14 reviews in the last 2 years.
Over all time Abbeygate Manor has 14 reviews.

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Total of 14, showing 1-14
Review from L B (Wife of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have tried a few care homes for respite since my husband had his stroke seven years ago, but this was by far the best. We hope to use their services again in the near future.
Reply from Ben Goddard, Home Manager at Abbeygate Manor
Thank you so much for your kind words. We're truly honored to hear that your experience with us has been the best since your husband's stroke. Our team is committed to providing care that feels…read more
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Review from Michele W (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family cannot express how amazing abbeygate manor has been.
Mum came in two weeks ago on end of life, and we are talking the ambulance that took her there had to stop a few times as did not think she was not going to make it.
Since she has been in Abbeygate the care she has received has been
more than outstanding, it's a miracle and what they have been and done for our mum/nanny.
The care she is getting is the best I have ever seen, not only for mum but for us the family.
We are and will be eternally grateful for all you do. Thank you so much for your wonderful staff you are truly angels x
Reply from Management Team, Home Manager at Abbeygate Manor
Thank you so much for your incredibly kind words. It truly means the world to me and the whole team here at Abbeygate Manor to hear how much our care and support have meant to your mum and your…read more
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Review from Cherry R (Wife of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to Ben and team for the care and kindness shown to my husband in the 5/6 weeks at Abbeygate. Five star home. We enjoyed family meals together, he was always well dressed and shaved, and he said the staff were wonderful and cheerful. His every need was seen and taken care of.
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Review from Gillian D (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Abbygate for almost 2 months. It was difficult for her to start with, as she had been independent for many years, but after a few falls became very frail and loving on her own was no longer an option. Mum has a lovely roo, with ensuite and patio doors that lead onto a
patio. The staff are wonderful and treat mum with respect and dignity, and nothing is ever too much trouble. Any issues are dealt with promptly. She has her hair done at their salon every week, and a chiropodist is visiting her this week. Mum looks so well now, and it's a pleasure to visit her, she's more like the mum we used to have. Mum/we no longer have to worry about her being alone at night, someone is there at the press of a button. We are all delighted with her care. It's like a 5 star hotel. Many, many thanks.
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Review from Dawn B (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Abbeygate Manor has been outstanding, from the moment we looked round the care home, right up to our family member being admitted has been excellent. The manager was so kind, thoughtful, understanding and caring. This was a difficult decision for us as a family, and all the time the
manager and his team helped, reassured us, which is what we needed. Without a doubt, they made the transition so much easier. The care home is so different to most in the area, a modern, no-smell, no clinical feeling, making it feel far more homely. Nothing has been too much for the manager, he has made calls to check we are ok as he knew we was very upset with this move. We cannot thank him and his staff enough. Would highly recommend.
Reply from Ben Goddard, Deputy Manager at Abbeygate Manor
Thank you for taking the time to share your experience at Abbeygate Manor. We strive to create a homely, welcoming, and caring environment for all our residents and their families. It has truly been a…read more
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Review from M B (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions of Abbeygate Manor and their staff are welcoming.
The management were and are very helpful and understanding in every way.
The receptionist is truly welcoming and helpful, thank you. All carers are very polite. I'm truly grateful to you all for taking the stress from myself.
Reply from Ben Goddard, Registered Care Home Manager at Abbeygate Manor
Thank you for taking the time to share your experience at Abbeygate manor. All of the team strive to create a welcoming and caring environment and it is great to hear you have experienced this. I…read more
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Review from C G (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful to all the staff at Abbeygate Manor, who treated my Dad with great care and kindness during his stay. He was only with them for a few days for palliative care, but their professional and friendly treatment of us and my dad alleviated some of the stress we were going through.
Reply from Ben Goddard, Registered Care Home Manager. at Abbeygate Manor
Thank you for taking the time to share your kind words about your Dad's short stay with us at Abbeygate Manor. It truly means a lot for our team to know that, even in the few days he was with us, you…read more
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Review from H W (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Abbeygate Manor as her previous residential care home was not able to provide the nursing care she was going to need.


It is brand new with beautiful interior design, furnishing and facilities and has a bright, friendly and welcoming feel. My mother was able to have a nice ground

floor room with a little patio.


All the staff are really wonderful. They provide all the help and support my mother needs at this point in her life with compassion and understanding, for which I am extremely grateful to each and every one of them.


Communications are excellent and I am kept fully informed about developments regarding my mother's care. The management are very open and available to talk to about any concerns or suggestions and have been responsive to adapting things to meet her specific needs.


I visit regularly and Abbeygate Manor is somewhere I am happy to spend time and equally confident when I leave that my mother is being well looked after.

Reply from Ben Goddard, Registered Care Home Manager at Abbeygate Manor
Thank you for taking the time to complete a lovely review. Your mother is truly a pleasure to care for. It is great to know that you have found the team to be compassionate and understanding, I will…read more
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Review from Iris G (Respite Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, happy time. Lots of things to do and enjoy. Staff so kind and helpful. I love it here very much.
Reply from Ben Goddard, Home Manager at Abbeygate Manor
Thank you so much for your lovely comments. We're delighted to hear that you're enjoying your time here and taking part in the activities on offer. It's wonderful to know you feel happy, supported and…read more
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Review from A M (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We really feel we made the right decision moving my mother into this new care home. The manager couldn't have been more helpful, caring and very sensible. The staff are wonderful across the board and the facilities provided are excellent. Every detail with regard to the comfort of the client.
Reply from Ben Goddard, Registered Manager at Abbeygate Manor
Thank you so much for taking the time to share this wonderful review. We're delighted to hear that you feel confident in your decision to move your mother into our care here at Abbeygate. It truly is…read more
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Review from R S (Resident) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been a very good experience moving into Abbeygate Manor. The manager and all of the staff have been very welcoming and it has been a positive experience. I do feel that some of the facilities could be more user friendly - the toilets are very low and the shelf in the bathroom is too high. The
food is good and staff have taken on board what I have said about portion size. It is lovely to be able to access my own outdoor space independently and I feel safe and supported by all of the staff.
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Review from Val O (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbeygate Manor is a state-of-the-art nursing home, which exudes an atmosphere of calm, caring, friendly and safe environment. The staff are all excellent, and the management team is incredible. My mother has settled in well and is completely content with her environment and care,
Reply from Ben Goddard, Registered manager at Abbeygate Manor
Thank you so much for taking the time to share such a lovely review. At Abbeygate, we strive to provide an environment that is caring, kind, and safe, and it is wonderful to hear that this has been…read more
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Review from Chris H (Son of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Abbeygate Manor when it had only just opened. She could not have been more welcomed or cared for - the staff have been wonderful and the home is excellent. The food is very nice, and the activities have been great. Mum particularly enjoyed singing and going out for a walk. The home is
kept exceptionally clean and tidy, and is very nicely furnished. All in all, we are delighted and we're sure Mum's health has improved under their care.
Reply from Ben Goddard, Registered Manager at Abbeygate Manor
Thank you so much for taking the time to share your feedback about your experience at Abbeygate. We are delighted to hear that you are so pleased with the care we provide. It is truly a pleasure to…read more
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Review from P J (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be happier with Abbeygate Manor. My mother has settled in so easily and is loving her new environment. She has become much more involved in activities and is content to mobilise in and out of the many communal areas. The staff (all of them, without exception) have shown such kindness, care
and compassion to her, but most of all, they give her time and attention. The decor is top notch, the place is spotlessly clean, and the food is wonderful! My mother loves it (and so do I!!).
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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Abbeygate Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.934 for Abbeygate Manor is calculated as follows: ( (156 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.934
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.864 Points relating to the number of positive Reviews for Abbeygate Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 14 Positive Reviews ÷ 16.2 = 0.864
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Abbeygate Manor

What types of Care is Abbeygate Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbeygate Manor have?

There are 81 Single Rooms.

What are the Facilities & Services at Abbeygate Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeygate Manor to the centre of Bury St Edmunds?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeygate Manor to verify any information. View our terms and conditions. Abbeygate Manor has an Enhanced Service - more info.