Albert Suites at Battersea Place

Another excellent stay at Albert Suites at Battersea Place which is a great place to go post-operative for recovery. Lovely, kind staff who are also very upbeat and caring, special mention to the nursing team. Having stayed here twice I'm happy I don't need to come again, but should I rock up on the Albert Suites doorstep again in a few years I know I'll be well looked after.

The team at the Albert Suites are truly wonderful!

The overall stay was good. I was there with a fractured pelvis for three and a half weeks, therefore needed a lot of help and care. The food was just terrible, same menu for two weeks. Extremely badly cooked and the taste was terrible.

The food was good. Had the menu been changed every week rather than once a fortnight, I think it would have been better. The situation is on the edge of Battersea Park. It is particularly good enabling me to be taken for a walk in the park nearly every day.

The accommodation and staff were all great. It was very helpful having on-site physiotherapy support available, so I was very pleased with the level of care I received during my stay. My only criticism relates to the catering side of things. It was very rare that I received a tray that had all the things I had ordered for any of my meals. The carers were unable to do anything about missing or incorrect items as their role was just to bring around the trays. Having a member of the kitchen staff available when meals are served would be helpful. They would at least be in a position to address any problems. The quality of the food was good; it was just getting the order correctly filled that let things down. Seems like something that should be easy to resolve. Seems like a minor issue, but when it happens at almost every meal, it can get a bit trying!

I had a wonderful experience in November 2022 recovering from a hip operation. As a result, I have returned for a week of rest and TLC. The welcome I received on return was heartwarming and I felt I had 'come home'. I cannot praise enough the kindness, compassion and excellent nursing received. Talking with some other residents, remarks were made regarding the relaxed, calm atmosphere and the lovely amount of laughter. Thank you, all of you.

Excellent physio and nursing care. A very comfortable and relaxing stay which enabled my husband to walk again. Thank you.

I spent three weeks here following a broken hip/femur. The care and support were first class and there was a very strong 'personal touch' from the staff, which was warm and reassuring. The in-house Physio offered from the team is excellent and helped me make the first steps on my journey back to mobility. The director of care was always on hand to provide advice and recommendations. Nursing staff were considerate and responsive. The food and service were also very strong. My needs were specific to my injury and hence my stay was short. I would strongly recommend Albert Suites for anyone requiring post-op care. A big thank you to the team.

My mother stayed at Albert Suites for the best part of 3 months and she was looked after beautifully. Wonderfully caring nurses, great facilities and delicious food! I have to also thank The Head of Care for recommending the next stage for my mother which so far is working out well.

Excellent post-op facility for my very elderly mother following a broken hip who spent nearly 3 months at the Albert Suites. Care and support were very good and there was a very strong "personal touch" to her stay from the staff which was most reassuring and also brought a very warm dimension to her care. In the spirit of being objective and if I were asked to voice a minor criticism it would be that there was little in the way of "extra curriculum" activities for the residents but this comment should be tempered by recognising that the Albert Suites' primary purpose is to offer respite and rehab care and not the facilities of a permanent, long term care home. To that extent, it achieves that purpose very well.

My mother reluctantly had to accept post-op care as she had wanted to return straight home following shoulder replacement surgery. Albert Suites at Battersea Place offered her exactly the right level of care and support. The staff were so kind and helpful, the physio really accelerated her recovery and she was comfortable and, most importantly, very happy throughout her stay. She found the experience to be first class. Her only complaint was the huge amount of excellent food! Can't thank all at the Albert Suites enough for making this difficult period go so smoothly.

All of these things I asked for and was completely ignored or they found my requests amusing. In fact, the admissions manager told me I was here to recuperate and therefore watching television should not be important. I was non weight bearing and so spent most of my time in my room. There was a serious lack of fresh vegetables and I thought generally the catering very second rate for a supposedly 5-star establishment. Menu limited if you are not a resident.

I had very good care during my stay. My only criticism is that while the food was excellent, the portions were much too big.

My wife was extremely well looked after. I would like to say a special word about a member of staff in particular, who is exceptional and she helped us in many ways and nothing was too much trouble. But the standard of care was very high.

My father who was in need of 24/7 care for the past 5 and a half years spent the last four years at Albert Suites in Battersea Place. This truly was not a care home it was more a hotel! My father spent many happy times engaging with a variety of staff forming strong relationships with them and some of the other residents too. Through the era of Covid past, he caught it, survived it, and recovered from it with the help and support of the care staff at Albert Suites. He particularly enjoyed forays to Battersea Park and beyond, including one time a trip on the Thames Clipper up to Greenwich. My father passed away at Albert and I was privileged to be with him. He was very comfortable and most importantly pain-free. The space and care our immediate family were given at this time was fantastic and it certainly helped us in our grief of the moment whilst realising the need to celebrate his life.

I was in Albert Suites for one week's re-hab after having a knee replacement. It was a very welcome experience with an extremely high level of care and physio, absolutely necessary after such an operation. I could not have returned home straight away and greatly appreciated the attention and efforts of all the staff at Albert Suites to return me to a more normal situation.

Overall an enjoyable and useful experience for my needs. Good physio to get me in a position to go home from a position of poor on discharge from hospital after my operation (triple coronary bypass) to be capable to cope with the ongoing physio at home from local authority services complemented by an additional private physio service as required. The Albert Suites are well equipped and physios are thorough and well qualified for this type of service with good follow-through. The Suites are clean and well serviced and I would have no hesitation in using them again.

This is my third stay over the last few years. I find the suites most welcoming. The nurses and carers are really genuine and concerned and provide excellent care and attention. I vote the whole experience a serious plus factor. Really good in all ways.

Am loved and treated with dignity and kindness. Never lonely, always activities and events. The food is excellent, lots of choices. Happy faces on masks.

Excellent staff, lovely room.