Albert Suites at Battersea Place

My sister had had an emergency hip replacement operation and has several underlying medical issues, and she was very anxious about COVID. Attention to her needs was all attended to before she arrived at Albert Suites and she was welcomed kindly and warmly. My requests to the Admissions Manager, regarding diet and particular needs, were all acted upon promptly. The nursing staff were attentive and some individuals especially so. They even brought menus and served afternoon tea and home-made cakes with smiles and humour too! Only one thing that did surprise us was the lack of pure cotton linen and this we had to provide ourselves. Other than that the patient found the food appetising, the staff thoughtful and caring and the manager flexible and accommodating. After her 2 weeks stay we were anxious my sister wouldn't want to return home! Albert Suites maintains high standards in every practical way, but also in nurturing the mental and emotional needs of their residents.

I have been at the home for the past two years with multiple health problems. The management and staff have all contributed to my wellbeing and I have chosen to become a permanent resident due to the complete care offered.

The care and attention given to my mother was wonderful. A special thanks goes to the carer who gave her a manicure, something she has not had done for many years and she was so pleased to have it. Mum says the food and service were so much better than she expected which was nice as she so needed a nice break.

Would highly recommend for anyone to stay.

The management of Albert Suites is approachable and efficient as evidenced by how content the staff were in their work and how well they got on with each other. Sincere thanks for everything.

My mother, aged 97, spent two months at Albert Suites recovering from a fractured femur and sprained ankle. The care was superb. Very professional nurses and physio. Excellent food. Beautiful rooms. The staff went out of their way to look after her and the other residents. I cannot give higher praise than this. My mother was well treated. She was sorry to leave. She still corresponds with some of the staff members who were especially helpful to her.

I had a total knee replacement at the end of January 2020 - as I live on my own and some of my children currently live abroad, my consultant suggested that I consider the Albert Suites which I was unaware of then. After 4 days in hospital I arrived at Battersea Place and for the next 3 weeks, my life was wonderful. Everything about the place was amazing - all the staff were both helpful and charming, my room was very comfortable, the food was delicious. All my personal washing was done so I could come home with it all clean. For me the real bonus was the amazing physios who worked really hard with me over the 3 weeks I was there - I was able to leave walking unaided in my room and around the corridors and just have a walking stick for longer journeys. Everyone has been amazed at my progress which I put down to the calm and positive atmosphere of the Albert Suites and the encouragement of the physios! I would recommend the place to anyone.

Immediately post-surgery I was too ill to have an opinion but as soon as I began to improve it all fell apart. The physiotherapists were good but they have much too small a space and few facilities - no hydrotherapy. Nowhere to walk and exercise, except up and down the hall - not enough. Terrible food and boredom and the last straw - mice! Two of them in my room - I left early for that reason - no one did anything - too many agency staff who don't really care. Instead of getting better I got worse and more depressed. An awful place, mostly for long term care patients with Dementia - rehab stuck-on as after-thought.

My daughter suggested two weeks visit after my discharge from hospital in order to regain physical mobility and confidence. Albert Suites has provided expert care and comfort - the facilities are modern, thoughtfully designed and equipped, spotlessly maintained and all members of the staff provide a warm and sympathetic concern for the residents. Meals are high quality and services such as physio, hairdressing etc are available. There is always an activity each day to keep one interested.

Excellent experience - all very friendly and helpful in every way.

Normally excellent service, the staff are friends. The Albert Suites have made my stay feel welcoming by allowing me to bring my own personal items.

Outstanding place.

I have had wonderful care and kindness here and cannot praise enough the sweet staff.

Calm and organised with good people in charge, which is what patients want. Only the occasional person who was a weak link.

One of the registered nurses is superb. The managers team is professional and kindly.

Excellent service and wonderful staff.

I have nothing but praise for this care home.

Thursday - the hottest day of the year, told five minutes before lunch, 'You must eat in your room' - Why? - 'we need the garden and dining room for a party and you're not invited'!

I went for my hospital appointment and I have a healthcare assistant who escorted me. She was very knowledgeable of what she is doing, she treated me with respect, dignity and privacy.

I have been very happy, well treated and cared for during my week as a resident.