Review from Marie L (Regular Volunteer) published on 6 May 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Lovely staff who go out their way to help guests and each other! They work as a team, always smiling. To add they are always at the end of the phone! Nothing is an issue for management they make everyone feel at ease.
Reply from Karen Stanley, Director of Operations at Ashdale House
Thank you for the review, our staff team are an integral part of our organisation and one which we intend to retain and develop further and in line with our growth strategy.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz S (Mother of Resident) published on 5 June 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My son moved into Ashdale House in March 2020 and I am delighted with how he has settled there. His needs are complex and he is treated with respect and compassion, as well as working with him to understand and accept boundaries. He gets on well with the care team and the manager is brilliant with
him.
This is the best placement he has been in and I hope he is there for a long time. Communication between myself and his team is good, and I feel that my contribution, as his parent, is valued. I am amazed that he has been able to successfully navigate the restrictions of Lockdown, but he has been supported brilliantly through it.
The accommodation is first class and has been renovated to the highest standard. My son feels safe and settled there and hopes to remain in the managers care for as long as is possible.
I recommend Ashdale House unreservedly; it has brought both my son and I the security and support he needs, to enable him to move forward to the next stage of his life.
Reply from Karen Stanley, Head of Development and Commissioning/Registered Manager at Ashdale House
Virtue Health Services Ltd would like to thank you for the review you submitted. When establishing Virtue and registering our first Community Pathway, we set our standards to a level which we are…read more
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Ashdale House registered for?
Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ashdale House have?
There are 2 Single Rooms.
What are the Facilities & Services at Ashdale House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Ashdale House to the centre of Doncaster?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashdale House to verify any information. View our terms and conditions. Ashdale House has an Basic Service - more info.