Brook Lodge

Brook Lodge has been excellent at looking after my dad who was there over the past 6 months. My dad received wonderful care and was treated with respect and he was relaxed and comfortable there. It gave me so much reassurance that dad was in the best possible hands in his final months. The home was always warm, clean and welcoming. The food was very good. I would like to say a big thank you to Clare and Elliot for all their care and also for their support to me. Thank you.

Highly recommend

Highly recommended!

Visiting never seems to be a problem. Very happy

The biggest blessing I have is not having to worry about my Dad as I know he is settled, happy and looked after.

Thankyou Brook House

My dad absolutely loves it here - he calls it home, which says everything. The staff are kind, patient and genuinely care about the residents. They take time to get to know everyone and always make sure Dad feels comfortable and included. The home itself is clean, welcoming and full of warmth. It gives me real peace of mind knowing he's safe, happy and so well looked after. We're really grateful for everything the team do every day.

After mum broke her hip she ended up at Brook Lodge. From the first moment we met the team they all were excellent. Mum had some trouble settling in but this was dealt with kindly by the staff. She is now happy and content. Dad is able to visit frequently and as a family we can be assured that Mum is in the best place. I can't praise the professionalism and kindness of the staff enough.

My dad was placed in Brooke Lodge for respite recovery. They have helped dad settle in very quickly. Always notified of any new information regarding my dad. Majority of staff are friendly and helpful. Would love dad to stay here long term if possible.

Overall good experience, staff were happy & helpful. However feel at certain times more staff required.

We wouldn't hesitate to recommend Brook Lodge and when respite is needed will definitely be back.

This is reflected by the individual care provided to my mother. Contact with the unit manager has always been positive, going above and beyond to act in my mothers best interest, observing mums likes and dislikes. My mother's safety and happiness are paramount and I am grateful that this is provided.

We have been very pleased with the way our friend has been treated whilst in residence. Have always had rapid responses to enquiries about my friend who is a resident. He is only there awaiting a permanent residence but has always been treated with dignity and respect.

My stepdad is brilliantly cared for at Brook Lodge: he is happy, content, healthier than he has been for a very long time, and he is very fond of the staff who build personal relationships with him. How good Brook Lodge is was born out again recently when my stepdad had his 80th birthday. The staff arranged a safe and secure room for us to celebrate his special day. This room was beautifully decorated with banners and balloons, there was a lovely afternoon tea and a birthday cake baked! It was wonderful. All staff had spent so much time, alongside regular duties, preparing and then hosting us with the additional safety requirements of the present time. We were overwhelmed, and so was he! We cannot thank Brook Lodge enough for everything they continually do to provide above and beyond care.

I am very impressed with the care and compassion shown to my friend. He has improved more in the last few weeks than previous home. Because of his frustration at needing care after a stroke, he can be very difficult but the carers are very patient with him. Thank you all for helping us to get some of his independence back again.

Mum is so happy. The care is very good and she is settled. I am so happy with mums care.

My mum came to this care home Brook Lodge over two years ago. She loves it here all the carers are good to her nothing is too much trouble. She loves the food, all home-cooked and I would give this home 10/10. They do lots of activities to keep their minds active.

It's been a hard struggle going through this emotional roller coaster of a journey with my dad, seeing him slowly disappear with this awful illness, but I can't recommend this place enough apart wow amazing!! They are outstandingly professional and so thoughtful and caring its like they are caring for their own family members you can feel the love. They have made such a difficult ,sad time a little easier with regular contact keeping us up to date on how dad is doing also making sure dads getting all treatment and assessments docs etc top of their list whilst still keeping his dignity in the process absolutely brilliant... it's just made it a bit more easier on the family dealing with the decision the doctors made!! knowing he is in very safe hands receiving the best care we could possibly wish for !! Thanks to all the beautiful lovely staff outstanding,amazing, fantastic x

The staff work hard. Some give that extra bit of dignity as well. The staff are always welcoming and the manager informs as well. Mum loves the activities that are provided on top of the care. I was mums part-time carer and home support but not as well myself and mum worsened. I am happy my mum is in Brook Lodge it's nearby where I live. The laundry mum says gets confused and she worried it goes missing but it's labelled. Mum enjoys the care home and they have helped mum feel less anxious and I am 100% happy.

All the staff we have encountered have been genuinely caring. Mum has improved less anxious due to the excellent quality of care. Mum is able to walk a few steps with a frame, which she wasn't able to. The activities within the home and made friends. Mum has allergies and the staff have gone out of their way to ensure she has a good choice of food.