Brook Lodge has a Review Score of 8.6 (8.569) out of 10, based on 5 reviews in the last 2 years. Over all time Brook Lodge has 29 reviews.
Overall Experience
19
10
0
0
0
Date Published
29
4
5
5
24
Reviewer Connection to Brook Lodge
12
9
2
1
1
1
1
1
1
Total of 29, showing 21-29
Review from Jane T (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Brook Lodge, Jasmine Unit is currently where my 92-year-old mother is being cared for.
The lady who is in charge has gone above and beyond to help with any problems that have arisen especially during this COVID situation.
My mum truly thinks the world of her ... which is lovely to see.
It is extremely
reassuring to know that they are doing everything to make her as comfortable as possible.
Thank you, Brook Lodge, for all that you do.
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Review from Peter W (Son of Resident) published on 5 October 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been in Book Lodge since April. The care she is getting is excellent. They treat her as though she is one of their own. My mum could not be in better hands. They have done so much for the wellbeing and needs of my mum. I highly recommend this care home, as all-round it's one of the best.
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Review from Pauline F (Daughter-in-law of Resident) published on 24 August 2020
Submitted via Website • Report
Overall Experience4.0 out of 5
My mother-in-law was placed at the Jasmine Unit of Brook Lodge in April of this year. Not being able to visit due to the COVID-19 situation made it very challenging especially for our mum and the family as a whole.
The Jasmine Unit staff found a way for us see and communicate with Mum through glass
windows into a sun lounge while we remained outside. Then we got to see her in person on a visit to hospital. We could see from her appearance, her hair, and her skin, that she is being well cared for.
It's extremely difficult for someone going into care for the first time and the staff have helped walk Mum through this journey to a place where she is now settling into her new environment. Throughout this time, the staff have kept us up-to-date with Mum’s state of mind and requirements for her every need.
We appreciate so much the dedicated work the Jasmine Unit have undertaken through this period and would like to say a very big THANK YOU.
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Review from Alison (Niece of Resident) published on 27 July 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
A lovely and caring care home - my aunt is having a lovely stay there - they have a Patient of the day where the patient gets special treatment - it is a lovely home - they are very caring and considerate - highly recommended
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Review from Dee G (Daughter of Resident) published on 10 May 2019
Submitted via Website • Report
Overall Experience4.0 out of 5
My dad was one of the first to go into Brook Lodge when it first opened. He has said he cannot fault the home i.e. the care and compassion is excellent. In fact he’s doing really well and his sense of humour has returned. In short, he’s happy and settled. If anything wasn’t right he would definitely
be able to tell me.
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Review from Ian F (Son of Resident) published on 10 May 2019
Submitted via Website • Report
Overall Experience4.0 out of 5
My father was admitted to Brook Lodge only a month ago but has settled in really quickly and is happy. He is full of praise for all of the staff and for the care he receives. I initially visited with my daughter and we were both immediately impressed by the very friendly, happy atmosphere and the care
that was taken to answer all of our questions, even going as far as ensuring that my father could have a room right next to the lounge to cater for his particular needs. My father, who is 94, had lived independently until a recent fall so to settle in so quickly is a testament to the treatment, consideration and kindness he has received from all staff.
Everywhere is beautifully clean and his room has its ensuite, including a wet room shower facility, which is not only very convenient but also ensures that a high degree of privacy and personal dignity are maintained. He is able to choose whether to be in his room or in a communal area which he appreciates. The food menu is good and varied.
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Review from Brian F (Son of Resident) published on 10 May 2019
Submitted via Website • Report
Overall Experience4.0 out of 5
My father has been at Brook Lodge since November 2018, after looking at several other care homes in the area, we decided that by far Brook Lodge was the best. My father is very happy there and has settled in very well. The staff are all very very caring and considerate and nothing ever appears to be
to much trouble.
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Review from Stephen C (Son of Resident) published on 10 May 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
From management down to the staff are fantastic, very helpful, friendly and professional. My mother's care has been exceptional.
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Review from Richard R (Son of Resident) published on 1 May 2019
Submitted via Website • Report
Overall Experience4.0 out of 5
Excellent rehabilitation stay following long stay in hospital prior to moving to a permanent home. Staff were incredibly caring and supportive. My Mother really benefitted from the care and attention and was very happy there.
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Current Review Score: 8.6 (8.569)
Overview of Review Score
The Review Score of 8.6 (8.569) out of 10 for Brook Lodge is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.614 for Brook Lodge is calculated as follows:
(
(40 Excellents x 5)
+
(13 Goods x 4)
+
(3 Satisfactorys x 3)
+
(1 Poors x 2)
)
÷ 57 Ratings = 4.614
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.955 Points relating to the number of positive Reviews for Brook Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
= 3.5
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 55 registered maximum number of service users is 11. 5 Positive Reviews ÷ 11 = 0.455
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
1 Jul 2021
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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