Coronation House

38 Norwich Road, Thetford IP24 2JE
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Top 20 carehome certificate
10 21 Reviews
  • Coronation House, Thetford
Conveniently situated just off the A11 and only a short drive from Bury St Edmonds, Coronation House is a new care home which opened in spring 2024.

Offering luxury living for those looking for residential, respite, and dementia care, the team is committed to ensuring residents receive the highest quality care in a welcoming and homely setting.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Residential Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1475
  • RESPITE Self-Funded Residential Dementia Care: from £1475

At Danforth Care Homes, One Inclusive Fee Covers It All


Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


Here’s what’s included:


All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


Accommodation: A comfortable, private room to call home.


Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.

These prices are only a guideline, please contact Coronation House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Teresa Burgess (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Coronation House Reviews (21)

10

Coronation House has a Review Score of 10 (9.996) out of 10, based on 21 reviews in the last 2 years.
Over all time Coronation House has 21 reviews.

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Total of 21, showing 1-20
Review from Stephen N (Friend of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home a very nice place. The staff are very friendly and make it nice for my friend who is there.
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Review from K H (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 94 year old Mum was in Coronation House for a month's respite care/rehab following a fall at home and also 2x hospital stays. From the very first phone call and then the initial meeting at my mum's house, we knew that Coronation House was going to be good for our family. During her stay, we were
all impressed by the care given and the friendliness of all staff. It was lovely to be able to visit our Mum at any time, and also to be able to make tea/coffee whilst there. My mum had initially been resistant to staying, but agreed in the end that it was a lovely place and that the care given was excellent. Thank you!
Reply from jan gibbs, Regional Manager at Coronation House

Thank you so much for your very kind words. The manager and her team spoke very fondly of your Mum and said what a lovely lady she was and that it was a privilege to care for her. We are all really pleased that she had a wonderful time and that you were pleased with the care she received.

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Review from L N (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were really looked after at Coronation house whilst enjoying some well needed respite. The staff were friendly, caring and always professional in their work. The residence itself is beautiful and more like a hotel than a care home. My parents are vegetarian (and fussy eaters) and they thoroughly
enjoyed the varied menu. My mother has complex medical needs that require timely medication and this was taken care of perfectly. I confidently recommend this loving care home to anyone who is looking for the very best care for their loved ones, it's amazing.
Reply from jan gibbs, Regional Manager at Coronation House

I am delighted to hear that your parents had a wonderful time at Coronation House and that our team were able to meet with your expectations. Thank you for taking the time to send your feedback and to provide your recommendation, it is very much appreciated and I will certainly ensure all the team are able to read your very kind words.

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Review from J C (Respite Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay. The team are lovely.
Reply from jan gibbs, Regional Manager at Coronation House

Thank you for your feedback and I am so pleased to hear that you enjoyed your stay at Coronation House. I will make sure the team see your review and we look forward to seeing you again.

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Review from E D (Friend of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been hugely impressed by Coronation House. The staff show genuine care for the residents, spend time with them, encouragement do things for themselves, show signs of knowing them well individually. They are very responsive to the resident's needs. Everytime I visit (on average every 2 weeks)
some kind of activity is underway, singing, dancing, quizzes, film shows etc. The food looks very good. The rooms and decor are fantastic. The staff is very welcoming to visitors. They are clearly proud of where they work. As with the every care home I have visited, I do wonder if residents get enough vitamin D! I love the clothe labelling - v. efficient + works!
Reply from jan gibbs, Regional Manager at Coronation House

Thank you for your feedback. it is so pleasing to read your comments as all our staff are very passionate about the care and service they provide to our residents. i can assure you that residents do go out for walks and trips and are actively encouraged to enjoy the sunshine when we finally have some.

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Review from C S (Daughter-in-law of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law started this adventure in November 2024, and from all the times we have been here (as well as other family members) the care and support has been fantastic. We are so glad to have mother in law here safe and extremely comfortable.
Reply from Jan Gibbs, Regional Manager at Coronation House

Thank you so much for your wonderful feedback. I am so pleased to hear that your Mother In Law has settled in well and is receiving the best care you were wanting for her. I will certainly ensure the whole team are made aware of your feedback.

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Review from C P (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had a serious fall, my mum needed some additional help and care to aid her recovery. Coronation House have gone above and beyond to help her recover and have given her excellent care over the last two weeks. The staff are wonderful and kind, nothing has been too much trouble. I would recommend
Coronation House to anyone who needs respite, or any full time care needs.
Reply from jan gibbs, Regional Manager at Coronation House

Thank you so much for your wonderful feedback. We are so grateful for this and I know that the team will be truly appreciative of your kind words. I will make sure these are relayed to them.

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Review from S B (Friend of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff. Residents are all so happy. Very welcoming and homely.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. The whole team at Coronation House pride themselves on delivering outstanding care and offering a warm, welcoming and friendly environment for all visitors. Thank you.

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Review from N A (Husband of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has settled really well, and is being well looked after. All the staff are wonderful.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review and kind words about the staff at Coronation House. I am so pleased your wife has settled in so well and your happy with the care she is receiving. Thank you.

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Review from Craig A (Friend of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Awesome care home. Staff are very welcoming and caring. Residents are very well looked after and are very happy. The facilities are fantastic with massive gardens. So much more to do indoors with books, cinema room, games and much much more.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. I am so pleased you are happy with the care and facilities Coronation House has to offer. Thank you.

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Review from Catherine N (Power of Attorney of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and service from all staff.
Superb support, advice and understanding from the management team in a difficult and ongoing situation.
Our resident friend is treated with kindness and dignity even when having a bad day.
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Review from J S (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful surroundings - always clean. Staff always make an effort to speak to you and make you feel welcome. Lots of 'extra' days ie afternoon tea.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review and kind words about the fantastic team at Coronation House.

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Review from Ian N (Power of Attorney of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and service from all staff.
Superb support, advice and understanding from the management team in a difficult and ongoing situation.
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Review from H R (Son-in-law of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and couldn't do enough.
Would certainly recommend Coronation Hose to anyone looking for residential care.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your lovely review, I am so pleased you found the whole team helpful. Thank you for taking the time to leave us a review.

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Review from L R (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the staff and management of Coronation House enough. My Mum, who is almost 93 has been made so welcome by everyone. Although Mum is only staying while we go on holiday everyone is kindness itself and I can go away knowing that I have nothing to worry about. Thank you.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review, I am so pleased mum has enjoyed her respite stay at Coronation House and you had peace of mind whilst on holiday knowing mum was safe and being well cared for. We will look forward to seeing you again in the future.

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Review from D B (Nephew of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was one of the earliest residents. From day one we have been impressed with the care she has received. The staff have gone out of their way to care, comfort, amuse and entertain.
This new build is great and is more like a hotel. We are very impressed! Honestly, we can't find anything that
could be bettered.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. I am so pleased your aunt has settled well in her new home at Coronation House and she is enjoying the facilities it has to offer. I will ensure your kind words about the team at Coronation House are shared with them as they all pride themselves on delivering outstanding care and offering a warm and welcoming environment to all visitors and your review confirms the fantastic work they all do. Thank you.

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Review from R W (Son of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, kind, and trustworthy. Lovely service and look after residents very well.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. the whole team at Coronation House pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment to all visitors. Thank you.

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Review from J W (Granddaughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We viewed a few homes in town to which Coronation stuck out a mile, best by far. Lovely place, with lovely people, and lovely surroundings.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review, I am so pleased you found Coronation House to be suitable for your loved one. The team prides itself on delivering outstanding care and offering a warm and welcoming environment to all visitors. Thank you.

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Review from J H (Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here. I feel safe.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review, I am so pleased to read you are happy and feel safe. Thank you.

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Review from J A (Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Good staff.
Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your review of Coronation House, I am pleased you have found a lovely atmosphere at the home. Thank you.

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Current Review Score: 10.0 (9.996)

Overview of Review Score

The Review Score of 10 (9.996) out of 10 for Coronation House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.996 for Coronation House is calculated as follows: ( (250 Excellents x 5) + (1 Goods x 4) ) ÷ 251 Ratings = 4.996
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coronation House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Teresa

Teresa Burgess

Job Title: General Manager Joined: 2024

Teresa has been in the care industry for many years. She began her journey as a care assistant and gradually progressed up the care ladder, accumulating valuable experience and knowledge along the way, eventually assuming the role of home manager.


Her vision for Coronation House is to cultivate a relaxed, homely atmosphere that feels like a family for all residents and visitors alike. She strives for residents to find purpose and enjoy a fulfilling experience in the next chapter of their lives.


Teresa leads a dedicated and experienced care team, all of whom are aligned with her vision and are committed to providing exceptional care to the residents.

Frequently Asked Questions about Coronation House

What types of Care is Coronation House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Coronation House have?

There are 66 Single Rooms.

What are the Facilities & Services at Coronation House?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coronation House to the centre of Thetford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coronation House to verify any information. View our terms and conditions. Coronation House has an Enhanced Service - more info.