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Coronation House

38 Norwich Road, Thetford, Norfolk IP24 2JE
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Awesome care home. Staff are very welcoming and caring. Residents are very well looked afterCraig A(Friend of Resident/Service User)
Coronation House, Thetford
Coronation House, Thetford
Coronation House, Thetford

Coronation House in Thetford provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. Residents can enjoy the quality facilities including a café, cinema room and hair and beauty salon.

Each tastefully decorated bedroom has an en-suite bathroom, and outside there...  

Care Provided by Coronation House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,549From £1,742
Residential Dementia CareFrom £1,549From £1,742

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Coronation House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Teresa Burgess(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Coronation House Reviews (27)

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9.9

Coronation House has a Review Score of 9.9 (9.931) out of 10, based on 23 reviews in the last 2 years. Over all time Coronation House has 27 reviews.

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Showing 27 reviews matching selected criteria
Review from C L (Daughter of Resident) published on 2 July 2026 Submitted via Postal Card
Overall Experience

My mother has been at the home for a year now and has settled in very well. The care has been excellent, and everyone is kind, caring and supportive. There are plenty of activities available, as well as a cinema room, which everyone enjoys. The home is not too big, which creates a more personal and welcoming atmosphere.

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Review from J O (Daughter of Resident) published on 2 July 2026 Submitted via Postal Card
Overall Experience
Overall mum well cared for and generally happy. A few things I'm not happy with -
- Mum being served food on a dirty tray.
- Laundry not being done.

- Mum's finger nails not being trimmed depsite me asking several times and only today being told that I need to provide kit for doing this (when she was at home the podiatrists trimmed finger and toe nails) One of the dishwashers has been broken for a number of weeks - this is not acceptable and affects staff and residents - is a hygiene issue.

Reply from Samantha Debenham, Reviews Team at Coronation House
Thank you for taking the time to provide feedback on Coronation House.
We would like to sincerely apologise that this has been your experience. We hold ourself to a high standard at Care UK and these standards have not been met.

Please be assured that we will remind the team of the importance of...  

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Review from Rod W (Son of Resident) published on 25 June 2026 Submitted via Postal Card
Overall Experience

The home is very clean. The care team are very caring and supportive to the residents. Reception staff are always welcoming. Two ladies welcome visitors and are very supportive to the staff and all residents. The whole team at Coronation House work so hard and are just fantastic.

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Review from Beverley B (Daughter of Resident) published on 17 June 2026 Submitted via Postal Card
Overall Experience

Excellent care home.

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Review from Catherine N (Friend of Resident) published on 21 May 2026 Submitted via Website
Overall Experience
Having had involvement with Coronation care for the last two years as POA's for our friend who is a resident, we cannot fault their time, patience and dedication at all times. they are always there to talk to us, inform us of how things are going either good or bad.

From Ian and Cathy (POA of resident?service User)

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Review from Sue M (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card
Overall Experience
My father has spent two wonderful weeks of respite care at Coronation House, Thetford. He has always said at our visits how lovely this 'place' has been and how kind everyone has been to him. He has enjoyed a very good break.

- I have worked on the catering team in two care homes elsewhere and have NEVER experienced the welcome or genuine care shown by ALL members of staff. Well done all of you.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House
Thank you so much for taking the time to share such a heartfelt review. We're delighted to hear that your father enjoyed his two weeks of respite care at Coronation House and that he felt so welcomed and well looked after during his stay.

It truly means a great deal to us to know that he found the...  

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Review from Steve W (Son of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience

The overall impression of Coronation House is very modern, exceptionally clean and well staffed care home. It is a very welcoming, nicely laid out establishment. The staff are very friendly, always available if you have any problems you wish to discuss.

Reply from Teresa Burgess, General manager at Coronation House

Thank you for the wonderful review. The whole team at Coronation house pride themselves on delivering outstanding care and offering a warm, welcoming environment.

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Review from Stephen N (Friend of Resident) published on 30 June 2025 Submitted via Postal Card
Overall Experience

I find the care home a very nice place. The staff are very friendly and make it nice for my friend who is there.

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Review from K H (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card
Overall Experience

My 94 year old Mum was in Coronation House for a month's respite care/rehab following a fall at home and also 2x hospital stays. From the very first phone call and then the initial meeting at my mum's house, we knew that Coronation House was going to be good for our family. During her stay, we were all impressed by the care given and the friendliness of all staff. It was lovely to be able to visit our Mum at any time, and also to be able to make tea/coffee whilst there. My mum had initially been resistant to staying, but agreed in the end that it was a lovely place and that the care given was excellent. Thank you!

Reply from jan gibbs, Regional Manager at Coronation House

Thank you so much for your very kind words. The manager and her team spoke very fondly of your Mum and said what a lovely lady she was and that it was a privilege to care for her. We are all really pleased that she had a wonderful time and that you were pleased with the care she received.

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Review from L N (Daughter of Resident) published on 19 May 2025 Submitted via Website
Overall Experience

My parents were really looked after at Coronation house whilst enjoying some well needed respite. The staff were friendly, caring and always professional in their work. The residence itself is beautiful and more like a hotel than a care home. My parents are vegetarian (and fussy eaters) and they thoroughly enjoyed the varied menu. My mother has complex medical needs that require timely medication and this was taken care of perfectly. I confidently recommend this loving care home to anyone who is looking for the very best care for their loved ones, it's amazing.

Reply from jan gibbs, Regional Manager at Coronation House

I am delighted to hear that your parents had a wonderful time at Coronation House and that our team were able to meet with your expectations. Thank you for taking the time to send your feedback and to provide your recommendation, it is very much appreciated and I will certainly ensure all the team are able to read your very kind words.

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Review from J C (Respite Resident) published on 7 May 2025 Submitted via Postal Card
Overall Experience

Enjoyed my stay. The team are lovely.

Reply from jan gibbs, Regional Manager at Coronation House

Thank you for your feedback and I am so pleased to hear that you enjoyed your stay at Coronation House. I will make sure the team see your review and we look forward to seeing you again.

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Review from E D (Friend of Resident) published on 3 April 2025 Submitted via Postal Card
Overall Experience

I have been hugely impressed by Coronation House. The staff show genuine care for the residents, spend time with them, encouragement do things for themselves, show signs of knowing them well individually. They are very responsive to the resident's needs. Everytime I visit (on average every 2 weeks) some kind of activity is underway, singing, dancing, quizzes, film shows etc. The food looks very good. The rooms and decor are fantastic. The staff is very welcoming to visitors. They are clearly proud of where they work. As with the every care home I have visited, I do wonder if residents get enough vitamin D! I love the clothe labelling - v. efficient + works!

Reply from jan gibbs, Regional Manager at Coronation House

Thank you for your feedback. it is so pleasing to read your comments as all our staff are very passionate about the care and service they provide to our residents. i can assure you that residents do go out for walks and trips and are actively encouraged to enjoy the sunshine when we finally have some.

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Review from C S (Daughter-in-law of Resident) published on 31 March 2025 Submitted via Postal Card
Overall Experience

My mother in law started this adventure in November 2024, and from all the times we have been here (as well as other family members) the care and support has been fantastic. We are so glad to have mother in law here safe and extremely comfortable.

Reply from Jan Gibbs, Regional Manager at Coronation House

Thank you so much for your wonderful feedback. I am so pleased to hear that your Mother In Law has settled in well and is receiving the best care you were wanting for her. I will certainly ensure the whole team are made aware of your feedback.

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Review from C P (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience

Having had a serious fall, my mum needed some additional help and care to aid her recovery. Coronation House have gone above and beyond to help her recover and have given her excellent care over the last two weeks. The staff are wonderful and kind, nothing has been too much trouble. I would recommend Coronation House to anyone who needs respite, or any full time care needs.

Reply from jan gibbs, Regional Manager at Coronation House

Thank you so much for your wonderful feedback. We are so grateful for this and I know that the team will be truly appreciative of your kind words. I will make sure these are relayed to them.

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Review from S B (Friend of Resident) published on 27 December 2024 Submitted via Postal Card
Overall Experience

Lovely staff. Residents are all so happy. Very welcoming and homely.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. The whole team at Coronation House pride themselves on delivering outstanding care and offering a warm, welcoming and friendly environment for all visitors. Thank you.

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Review from N A (Husband of Resident) published on 12 November 2024 Submitted via Postal Card
Overall Experience

My wife has settled really well, and is being well looked after. All the staff are wonderful.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review and kind words about the staff at Coronation House. I am so pleased your wife has settled in so well and your happy with the care she is receiving. Thank you.

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Review from Craig A (Friend of Resident) published on 5 November 2024 Submitted via Website
Overall Experience

Awesome care home. Staff are very welcoming and caring. Residents are very well looked after and are very happy. The facilities are fantastic with massive gardens. So much more to do indoors with books, cinema room, games and much much more.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review. I am so pleased you are happy with the care and facilities Coronation House has to offer. Thank you.

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Review from Catherine N (Power of Attorney of Resident) published on 31 October 2024 Submitted via Website
Overall Experience
Excellent care and service from all staff.
Superb support, advice and understanding from the management team in a difficult and ongoing situation.

Our resident friend is treated with kindness and dignity even when having a bad day.

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Review from J S (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card
Overall Experience

Beautiful surroundings - always clean. Staff always make an effort to speak to you and make you feel welcome. Lots of 'extra' days ie afternoon tea.

Reply from Amy Batchelor, Customer Relations Manager at Coronation House

Thank you for your wonderful review and kind words about the fantastic team at Coronation House.

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Review from Ian N (Power of Attorney of Resident) published on 14 October 2024 Submitted via Website
Overall Experience
Excellent care and service from all staff.

Superb support, advice and understanding from the management team in a difficult and ongoing situation.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (73) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Coronation House.

Awards / Recognitions (119)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Coronation House.

Meet the Team (1)

Teresa Burgess
Teresa BurgessJob Title:Home ManagerJoined: 2024

I have been in the care industry for many years. I began my journey as a care assistant and gradually progressed up the care ladder, accumulating valuable experience and knowledge along the way, eventually assuming the role of home manager.

My vision for Coronation House is to cultivate a relaxed, homely atmosphere that feels like a family for all residents and visitors alike. I strive for residents to find purpose and enjoy a fulfilling experience in the next chapter of their lives.

I lead a dedicated and experienced care team, all of whom are aligned with her vision and are committed to providing exceptional care to the residents.

Frequently Asked Questions about Coronation House

What types of Care is Coronation House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Coronation House have?

There are 66 Single Rooms.

What are the Facilities & Services at Coronation House?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Coronation House to the centre of Thetford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coronation House to verify any information. View our terms and conditions. Coronation House has an Enhanced Service -more info.