Dalton Lodge

98 Bisterne Avenue, Walthamstow, London E17 3QY
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8.6 8 Reviews
  • Dalton Lodge, London
Dalton Lodge has been exclusively transformed into a contemporary care home. Conveniently located on a peaceful residential street that borders Epping Forest, the home overlooks the picturesque square garden of Bisterne Avenue and is a short walk from Wood Street station.
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Care Provided by Dalton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1650

These prices are only a guideline, please contact Dalton Lodge to find out the exact price for your requirements.

Contact Dalton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dalton Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Caroline Inch (Operations Director)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Single Rooms with Ensuite Wet Room (56)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Open door policy for visiting at any time

Parking

  • Free on-site visitor parking

Dalton Lodge Reviews (8)

8.6

Dalton Lodge has a Review Score of 8.6 (8.567) out of 10, based on 8 reviews in the last 2 years.
Over all time Dalton Lodge has 8 reviews.

Overall Experience
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Total of 8, showing 1-8
Review from N H (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a frequent visitor to the care home the staff are welcoming and friendly. The home is very clean the residents are always supported by the staff. The room where my friend is a resident its very clean and decorated in a calm and pleasant to the eyes. Interacting with the residents during their chair
exercises some will talk to me while often just sit.
I also stay during the lunch period the resident enjoy their meal and was served in caring and pleasant way.
The care for dementia residents and support they received from staff are caring and very understanding to their needs.
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Review from Sheri H (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
You advertise for Dementia care but when my dad was ill I asked the nurses what to do with a Dementia patient and they said we dont, we have a dr that comes in on a Wednesday, my dad's clothes were missing someone else's there, when we left his jacket was missing, he cut his finger one day and there
was blood on the curtains and carpet, it took 3 times repeatedly for the blood stains to be removed, when they put the curtains back they were not put back properly, the staff said it wasn't their job to do it, £1, 450 per week, what was it spent on , I could go o but won't, what care home has a manager that whe their off comes to a standstill as there is no Deputy manager to cover ...
Reply from Madeleine Albright, Home Manager at Dalton LodgeHello, and thank you for taking the time to share your feedback about your experience at Dalton Lodge. I'm very sorry to hear of this experience.
We do support residents with a wide range of dementia needs, and depending on the nature of the question asked at the time, the team would have responded appropriately. For any clinical queries, we do need to liaise with the GP, as the home is supported by trained dementia carers rather than nurses.
Regarding the concerns you've raised about the blood staining and the presentation of the room afterwards, this is not the standard we expect at Dalton Lodge. We will look into this and speak with our Head of Housekeeping to ensure this is addressed. Please be assured that we take all feedback seriously, and we use it to reflect, review, and improve our practice.
As the home manager, I'm genuinely sorry that your experience at Dalton Lodge has not been a positive one. We are committed to learning from all feedback to improve on our service.
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Review from K H (Sister of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Dalton Lodge since December 24, and I cannot rate it highly enough. She is very vulnerable and relatively young to have quite complex care needs and moderate dementia. She is independent spirited and being in care is hard for her. She is very well cared for and loves it at Dalton
Lodge, having had some very difficult experiences in previous homes.
Reply from Madeleine Albright, Home Manager at Dalton LodgeThank you for your kind feedback. We are very pleased to hear that your sister feels well cared for and comfortable at Dalton Lodge, especially given the challenges she has faced in other homes. Supporting residents with complex needs while respecting their independence is central to our approach, and it means a great deal to know she has settled well. Thank you once again for your heartfelt review. Your feedback encourages our team and reinforces our commitment to providing the highest standard of care.
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Review from S M (Grandson of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant bbq event. The staff were lovely and the food and drink was great. Good vibes and enjoyed the event. Constructive feedback: have some more plates and cutlery available. Thanks for a good afternoon!
Reply from Madeleine Albright, Home Manager at Dalton LodgeThank you for your lovely feedback about our recent BBQ event. We are delighted to hear that you enjoyed the afternoon, found the atmosphere welcoming, and felt well supported by our staff team. Creating positive and engaging experiences for our residents, families, and visitors is very important to us.
We also appreciate your constructive comment regarding the availability of plates and cutlery. This has been noted, and we will ensure better provision at future events.
Thank you once again for taking the time to share your thoughts.
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Review from Philip H (Friend of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dalton Lodge is like a five-star hotel for vulnerable guests, by a surprisingly lovely patch of Epping Forest - search "Rising Sun Woods".


No connection! I'm "principal supporter" of a vulnerable resident, who said "I think I've fallen on my feet here!"
It feels like home, she says. The rooms are

spotless and surprisingly spacious, with en-suite shower & toilet. Resident lounges give views of the lovely gardens. One room is set up as pub ("Green Man") with bar, dartboard, & comfy chairs - next to the Cinema room(!) Small displays are carefully chosen to be stimulating to older people, and I noticed music playing from the era when many there would have been young. The care is palpable.
Staff are flexible, caring, helpful, patient & good-natured, and took time to talk about the resident's needs and wishes. I've found management refreshingly flexible & helpful, with a readiness to make adjustments to make an old lady happy.
The resident is safe, comfortable and happy. And so am I
Reply from Madeleine Albright, Home Manager at Dalton LodgeThank you so much for this lovely review. Its wonderful to hear how happy and settled your loved one feels at Dalton Lodge and were delighted that you feel the same. We really want the home to feel warm, welcoming, and comfortable, so your comments about the rooms, lounges, and little touches around the home mean a lot to us.
Im also really pleased to hear that the team has made such a positive impression. They work hard to be flexible, caring, and attentive to each residents needs, so feedback like this genuinely makes their day.
Thanks again for taking the time to share your experience. Were glad you both feel at home here.
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Review from M C (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents were amongst the first residents at Dalton Lodge, in December 2024, and I will admit it was a bit stressful all round, but as time has moved on we as a family are coming to terms with the change, and clearly arriving in December when it's cold is not ideal, as they had left their family home
of 70 years. I'm not local to Dalton Lodge so therefore not a very frequent visitor but from what I have seen the staff work very hard and keep cheery.
They have found it quite noisy, having been used to the peace and quiet of their own home.
They have got used to the food, although I do believe my mother doesn't hold back if she thinks something can be done better, she was a very good cook and likes her food to be served hot on hot plates, something she made clear from the start, and I think improvements have been made in this regard.
The staff are very understanding and work hard.
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Review from Colette S (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my parents came to Dalton Lodge in December 2024. Still together after 73 years of marriage! They are gradually adapting to their new home, which is beautiful in every respect. Mum and Dad particularly like the bright, airy "Green Man Pub". They often sit there to have a snack, and have the odd
non-alcoholic beverage! They have well-furnished, nicely decorated private rooms with en-suite facilities. There is an internet connection (another first for Mum and Dad). Their smart speaker has proved a great hit! The forest lined gardens are beautiful. Access to the gardens is a little limited from upstairs. There is a balcony, but it requires keycode access (totally understandable). Not great television watchers, the noise in one of the lounges is a little overbearing, and they seek more peace in another smaller lounge. Appreciating more peace and quiet, they both do find the air circulation sound intrusive. The catering has improved. Mum will let the cooks know her tastes (she was a very good cook!). Dalton Lodge has responded positively to this. The incredible staff are patient, kind, well trained and have got to know the idiosyncrasies of my parents. Dalton Lodge have excelled in this respect.
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Review from D G (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving a consistently high level of care. The staff are friendly, competent and reliable. The home is clean, warm and comfortable. I am happy my mum is in there.
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Current Review Score: 8.6 (8.567)

Overview of Review Score

The Review Score of 8.6 (8.567) out of 10 for Dalton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.420 for Dalton Lodge is calculated as follows: ( (61 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 88 Ratings = 4.42
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.147 Points relating to the number of positive Reviews for Dalton Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 7 Positive Reviews ÷ 12.8 = 0.547
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

29 Bed Vacancies

Posted: 10 hours ago

Choice of Single En-Suite wet room or Double En-Suite wet room

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Awards / Recognitions (3)

Meet the Team (1)

Madeleine

Madeleine Albright

Job Title: Home Manager Joined: 2025

With a passion for care and a wealth of experience in various management positions, I recently joined B&M Care as a Peripatetic Manager based at Dalton Lodge. I hold a degree in Business Studies, an NVQ Level 5, and I am a proud member of Skills For Care. My commitment to delivering high-quality care and my extensive background in skilled care make me a dedicated and valuable member of the B&M Care team.


I believe in a person-centred approach to care, where each individual’s unique needs and preferences are respected and prioritized. My philosophy is rooted in compassion, dignity, and the belief that everyone deserves to live their best life, regardless of their circumstances. I am passionate about creating a warm and welcoming environment where residents feel valued and supported.

Frequently Asked Questions about Dalton Lodge

What types of Care is Dalton Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dalton Lodge have?

There are 56 Single Rooms.

What are the Facilities & Services at Dalton Lodge?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dalton Lodge to the centre of London?

8.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dalton Lodge to verify any information. View our terms and conditions. Dalton Lodge has an Enhanced Service - more info.