






Dalton Lodge has been exclusively transformed into a contemporary care home. Conveniently located on a peaceful residential street that borders Epping Forest, the home overlooks the picturesque square garden of Bisterne Avenue and is a short walk from Wood Street station.
Care Provided by Dalton Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Dalton Lodge for full pricing details and T&Cs.
Contact Dalton Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- B&M Care Ltd
- Private Owned
Person in charge
- Caroline Inch (Operations Director)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2024
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (56)
- Single Rooms with ensuite Wet Room (56)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Open door policy for visiting at any time
Parking
- Free on-site visitor parking
Dalton Lodge Reviews (13)
Dalton Lodge has a Review Score of 9.2 (9.238) out of 10, based on 13 reviews in the last 2 years.
Over all time Dalton Lodge has 13 reviews.
Well done to you all and keep up the good works.
Well done to you all and keep up the good works.
Thank you Tom, for taking the time to leave such a kind review. We are delighted to hear that your father-in-law is being well cared for and that you have been pleased with the support he receives from our team. Your comments about our staff mean a great deal to us. It is wonderful to know that...
Thank you Tom, for taking the time to leave such a kind review. We are delighted to hear that your father-in-law is being well cared for and that you have been pleased with the support he receives from our team. Your comments about our staff mean a great deal to us. It is wonderful to know that your father-in-law feels well looked after and supported. We truly appreciate your recognition of the care, dignity, and attention provided by our team. Your feedback will be shared with all our staff, who will be encouraged by your thoughtful words. Thank you again for your support and trust in our home. We look forward to continuing to provide the highest standard of care for your father-in-law.
Overall my dad was taken care of he was respected and listened to as were the families wishes, there were some teething issues but they were managed well and my dad was happy there, so thank you all the staff for your help. I would recommend the home to others.
Overall my dad was taken care of he was respected and listened to as were the families wishes, there were some teething issues but they were managed well and my dad was happy there, so thank you all the staff for your help. I would recommend the home to others.
Thank you for taking the time to share your feedback. We are pleased to hear that your father felt respected, listened to and well cared for during his stay with us, and that his wishes and those of the family were supported throughout. We appreciate your understanding regarding the initial...
Thank you for taking the time to share your feedback. We are pleased to hear that your father felt respected, listened to and well cared for during his stay with us, and that his wishes and those of the family were supported throughout. We appreciate your understanding regarding the initial challenges and are grateful that these were addressed positively. Your kind words about our team mean a great deal, and we will be sure to share them with our staff. Thank you for your recommendation and for placing your trust in our care.
My experience at Dalton Lodge has been very courteous, staff are helpful and engaging. Nothing is too much. The staff do not leave until I am satisfied with the help given to me. The staff are always happy, polite, smiling, and nothing seems too much trouble. Excellent staff!!
My experience at Dalton Lodge has been very courteous, staff are helpful and engaging. Nothing is too much. The staff do not leave until I am satisfied with the help given to me. The staff are always happy, polite, smiling, and nothing seems too much trouble. Excellent staff!!
Your kind words about our team's...
Thank you so much for sharing your experience at Dalton Lodge. Our staff work hard to ensure every resident feels supported and listened to, so it truly means a lot to know that nothing felt too much trouble and that you were satisfied with the care you received.Your kind words about our team's positivity, politeness, and dedication will certainly be shared with them - feedback like this really lifts everyone's spirits.
The social care is good and staff is friendly okay to approach with any questions. The care is good with regards to him being supported I would say he is doing well in the home. The staff is lovely and I'm happy he is in here.
The social care is good and staff is friendly okay to approach with any questions. The care is good with regards to him being supported I would say he is doing well in the home. The staff is lovely and I'm happy he is in here.
The facilities at DL are brand new and the staff very friendly. My sister has...
The facilities at DL are brand new and the staff very friendly. My sister has multiple problems which increase as her dementia progresses and mobility reduces. The care provided to help her cope is excellent, and the carers manage her brilliantly. The activities organised are fun and varied - flower arranging this morning, a national day last time I was over. And the food is good - my sister's put on 5+kgs since her arrival! I live abroad and visit every 3/4 months but it's very reassuring to know that my sister is in excellent caring hands. Even today as paramedics were called in for a fall, they left saying that Dalton Lodge was the nicest carehome they'd visited in the area. A big thanks to everyone at Dalton for making my sister's life as pleasant as possible
As a frequent visitor to the care home the staff are welcoming and friendly. The home is very clean the residents are always supported by the staff. The room where my friend is a resident its very clean and decorated in a calm and pleasant to the eyes. Interacting with the residents during their...
I also stay during the lunch period the resident enjoy their meal and was served in caring and pleasant way.
The care for dementia residents and support they received from staff are caring and very understanding to their needs.
You advertise for Dementia care but when my dad was ill I asked the nurses what to do with a Dementia patient and they said we dont, we have a dr that comes in on a Wednesday, my dad's clothes were missing someone else's there, when we left his jacket was missing, he cut his finger one day and...
You advertise for Dementia care but when my dad was ill I asked the nurses what to do with a Dementia patient and they said we dont, we have a dr that comes in on a Wednesday, my dad's clothes were missing someone else's there, when we left his jacket was missing, he cut his finger one day and there was blood on the curtains and carpet, it took 3 times repeatedly for the blood stains to be removed, when they put the curtains back they were not put back properly, the staff said it wasn't their job to do it, £1, 450 per week, what was it spent on , I could go o but won't, what care home has a manager that whe their off comes to a standstill as there is no Deputy manager to cover ...
We do support residents with a wide range of dementia needs, and depending on the nature of the question asked at the time, the team would have...
Hello, and thank you for taking the time to share your feedback about your experience at Dalton Lodge. I'm very sorry to hear of this experience.We do support residents with a wide range of dementia needs, and depending on the nature of the question asked at the time, the team would have responded appropriately. For any clinical queries, we do need to liaise with the GP, as the home is supported by trained dementia carers rather than nurses.
Regarding the concerns you've raised about the blood staining and the presentation of the room afterwards, this is not the standard we expect at Dalton Lodge. We will look into this and speak with our Head of Housekeeping to ensure this is addressed. Please be assured that we take all feedback seriously, and we use it to reflect, review, and improve our practice.
As the home manager, I'm genuinely sorry that your experience at Dalton Lodge has not been a positive one. We are committed to learning from all feedback to improve on our service.
My sister has been at Dalton Lodge since December 24, and I cannot rate it highly enough. She is very vulnerable and relatively young to have quite complex care needs and moderate dementia. She is independent spirited and being in care is hard for her. She is very well cared for and loves it at...
My sister has been at Dalton Lodge since December 24, and I cannot rate it highly enough. She is very vulnerable and relatively young to have quite complex care needs and moderate dementia. She is independent spirited and being in care is hard for her. She is very well cared for and loves it at Dalton Lodge, having had some very difficult experiences in previous homes.
Thank you for your kind feedback. We are very pleased to hear that your sister feels well cared for and comfortable at Dalton Lodge, especially given the challenges she has faced in other homes. Supporting residents with complex needs while respecting their independence is central to our approach,...
Thank you for your kind feedback. We are very pleased to hear that your sister feels well cared for and comfortable at Dalton Lodge, especially given the challenges she has faced in other homes. Supporting residents with complex needs while respecting their independence is central to our approach, and it means a great deal to know she has settled well. Thank you once again for your heartfelt review. Your feedback encourages our team and reinforces our commitment to providing the highest standard of care.
Brilliant bbq event. The staff were lovely and the food and drink was great. Good vibes and enjoyed the event. Constructive feedback: have some more plates and cutlery available. Thanks for a good afternoon!
Brilliant bbq event. The staff were lovely and the food and drink was great. Good vibes and enjoyed the event. Constructive feedback: have some more plates and cutlery available. Thanks for a good afternoon!
Thank you for your lovely feedback about our recent BBQ event. We are delighted to hear that you enjoyed the afternoon, found the atmosphere welcoming, and felt well supported by our staff team. Creating positive and engaging experiences for our residents, families, and visitors is very important...
Thank you for your lovely feedback about our recent BBQ event. We are delighted to hear that you enjoyed the afternoon, found the atmosphere welcoming, and felt well supported by our staff team. Creating positive and engaging experiences for our residents, families, and visitors is very important to us.We also appreciate your constructive comment regarding the availability of plates and cutlery. This has been noted, and we will ensure better provision at future events.
Thank you once again for taking the time to share your thoughts.
Dalton Lodge is like a five-star hotel for vulnerable guests, by a surprisingly lovely patch of Epping Forest - search "Rising Sun Woods".
No connection! I'm "principal supporter" of a vulnerable resident, who said "I think I've fallen on my feet here!"It feels like home, she says. The rooms...
Dalton Lodge is like a five-star hotel for vulnerable guests, by a surprisingly lovely patch of Epping Forest - search "Rising Sun Woods".
No connection! I'm "principal supporter" of a vulnerable resident, who said "I think I've fallen on my feet here!"It feels like home, she says. The rooms are spotless and surprisingly spacious, with en-suite shower & toilet. Resident lounges give views of the lovely gardens. One room is set up as pub ("Green Man") with bar, dartboard, & comfy chairs - next to the Cinema room(!) Small displays are carefully chosen to be stimulating to older people, and I noticed music playing from the era when many there would have been young. The care is palpable.
Staff are flexible, caring, helpful, patient & good-natured, and took time to talk about the resident's needs and wishes. I've found management refreshingly flexible & helpful, with a readiness to make adjustments to make an old lady happy.
The resident is safe, comfortable and happy. And so am I
Thank you so much for this lovely review. Its wonderful to hear how happy and settled your loved one feels at Dalton Lodge and were delighted that you feel the same. We really want the home to feel warm, welcoming, and comfortable, so your comments about the rooms, lounges, and little touches...
Thank you so much for this lovely review. Its wonderful to hear how happy and settled your loved one feels at Dalton Lodge and were delighted that you feel the same. We really want the home to feel warm, welcoming, and comfortable, so your comments about the rooms, lounges, and little touches around the home mean a lot to us.Im also really pleased to hear that the team has made such a positive impression. They work hard to be flexible, caring, and attentive to each residents needs, so feedback like this genuinely makes their day.
Thanks again for taking the time to share your experience. Were glad you both feel at home here.
My parents were amongst the first residents at Dalton Lodge, in December 2024, and I will admit it was a bit stressful all round, but as time has moved on we as a family are coming to terms with the change, and clearly arriving in December when it's cold is not ideal, as they had left their family...
They have found it quite noisy, having been used to the peace and quiet of their own home.
They have got used to the food, although I do believe my mother doesn't hold back if she thinks something can be done better, she was a very good cook and likes her food to be served hot on hot plates, something she made clear from the start, and I think improvements have been made in this regard.
The staff are very understanding and work hard.
Both my parents came to Dalton Lodge in December 2024. Still together after 73 years of marriage! They are gradually adapting to their new home, which is beautiful in every respect. Mum and Dad particularly like the bright, airy "Green Man Pub". They often sit there to have a snack, and have the...
Both my parents came to Dalton Lodge in December 2024. Still together after 73 years of marriage! They are gradually adapting to their new home, which is beautiful in every respect. Mum and Dad particularly like the bright, airy "Green Man Pub". They often sit there to have a snack, and have the odd non-alcoholic beverage! They have well-furnished, nicely decorated private rooms with en-suite facilities. There is an internet connection (another first for Mum and Dad). Their smart speaker has proved a great hit! The forest lined gardens are beautiful. Access to the gardens is a little limited from upstairs. There is a balcony, but it requires keycode access (totally understandable). Not great television watchers, the noise in one of the lounges is a little overbearing, and they seek more peace in another smaller lounge. Appreciating more peace and quiet, they both do find the air circulation sound intrusive. The catering has improved. Mum will let the cooks know her tastes (she was a very good cook!). Dalton Lodge has responded positively to this. The incredible staff are patient, kind, well trained and have got to know the idiosyncrasies of my parents. Dalton Lodge have excelled in this respect.
My mother is receiving a consistently high level of care. The staff are friendly, competent and reliable. The home is clean, warm and comfortable. I am happy my mum is in there.
My mother is receiving a consistently high level of care. The staff are friendly, competent and reliable. The home is clean, warm and comfortable. I am happy my mum is in there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 May 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
14 Bed Vacancies
Posted: 14 September 2026Choice of Single En-Suite wet room or Double En-Suite wet room
News (0) & Events (0)
There are no news items for Dalton Lodge.
There are no upcoming events for Dalton Lodge.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: B&M Care Ltd
- 01 Feb 2018Recipient: B&M Care Ltd
- 01 Apr 2017Recipient: B&M Care Ltd
Accreditations
There are no accreditations posted yet for Dalton Lodge.
Meet the Team (1)

With a passion for care and a wealth of experience in various management positions, I recently joined B&M Care as a Peripatetic Manager based at...
With a passion for care and a wealth of experience in various management positions, I recently joined B&M Care as a Peripatetic Manager based at Dalton Lodge. I hold a degree in Business Studies, an NVQ Level 5, and I am a proud member of Skills For Care. My commitment to delivering high-quality care and my extensive background in skilled care make me a dedicated and valuable member of the B&M Care team.
I believe in a person-centred approach to care, where each individual’s unique needs and preferences are respected and prioritized. My philosophy is rooted in compassion, dignity, and the belief that everyone deserves to live their best life, regardless of their circumstances. I am passionate about creating a warm and welcoming environment where residents feel valued and supported.
Frequently Asked Questions about Dalton Lodge
What types of Care is Dalton Lodge registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Dalton Lodge have?
There are 56 Single Rooms.
What are the Facilities & Services at Dalton Lodge?
Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Dalton Lodge to the centre of London?
8.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dalton Lodge to verify any information. View our terms and conditions. Dalton Lodge has an Enhanced Service -what an Enhanced Service includes.