Dorking Manor Care Home

Ridgeway Road, Dorking RH4 3AY
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9.7 11 Reviews
  • Dorking Manor Care Home, Dorking
Dorking Manor is now open! Book your tour today, and find out more about life at this luxury care home in Surrey.

Situated in the heart of Dorking, this state-of-the-art care home features bright and spacious en-suite bedrooms, decorated in a range of themes for comfortable and stylish living, and a number of luxurious companion suites which benefit from a contemporary lounge diner and private patio with spectacular views across the grounds.

Dorking Manor also benefits from a deluxe cinema, an elegant café, a private dining suite and a well-stocked bar where residents can enjoy their favourite tipple, as well as a wellbeing and beauty salon which offers a range of luxurious, pampering treatments for residents to enjoy.

But aside from the unrivalled environment, what really sets Dorking Manor apart is the award-winning approach to care you’ll find within this luxury care home. Within Dorking Manor you will find the Homemakers – carers and companions who are committed to making each day, and each everyday experience, meaningful and special for residents. The multi award-winning Homemakers seamlessly combine the roles of a devoted carer, diligent housekeeper and trusted companion, and in 2022 Hamberley Care Homes were named Residential Care Provider of the Year in recognition of their ground-breaking approach.

The experienced team are dedicated to ensuring that residents live the life they choose, whether that’s organising a special event in the private dining suite, exploring the community, or sitting down to watch a classic film in comfort in the cinema, Dorking Manor will be a wonderful place to call home.

If you’d like to find out more about life at this luxury care home, and see the luxurious facilities Dorking Manor has to offer, then please do contact the team to book your tour today.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1900
  • RESPITE Self-Funded Residential Care: £1450 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1900

Fees include: accommodation, care, utilities, meals & refreshment throughout the day, housekeeping and laundry. Excluded are: hairdressing, chiropody, and any therapies not prescribed by the NHS.

These prices are only a guideline, please contact Dorking Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Dudhee (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (11)
  • Single Rooms with ensuite Wet Room (54)
  • Couples/Companion Rooms with ensuite Wet Room (11)

Dorking Manor Care Home Reviews (11)

9.7

Dorking Manor Care Home has a Review Score of 9.7 (9.670) out of 10, based on 11 reviews in the last 2 years. Over all time Dorking Manor Care Home has 11 reviews.

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Review from Anne B (Wife of Resident) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and I decided after over a year of caring for my husband with dementia that we needed a break. A fortunate accident led us to approaching Dorking Manor Care Home. Their very friendly reception of us alongside the attractive buidling and surroundings and obvious care of the residents by the
working staff, led us to booking a 2 week respite break. My husband seemed very content there and the staff showed great patience coping with his nightime incontinence.


The Home readily agreed to extending his stay by a further week when I became unwell. After the three weeks in the Home we brought him back to the family home and he seems to have settled back here very easily. His memory is virtually non-existent but the few comments he has made suggests he was quite happy to be in the Home. We hope to make use of the Home for further respite breaks.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Dear Anne, It was a very happy mistake for us too, we thoroughly enjoyed taking care of your husband whilst you and your son took a well earned break, he was a delight to care for. We very much look forward to helping you again whenever you are ready. In the meantime we have a regular coffee morning on the last Tuesday of each month from 11:00 a.m. you would all be very welcome to come in for a visit.

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Review from Grant H (Son-in-law of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law became a resident at Dorking Manor, they have provided excellent service and care, and consequently she adjusted quickly to her new normal. The staff are amazing, and always keep me informed of her day to day. They are always friendly and available if I need to speak to them.
The home is spotless, and the food they provide, and various entertainments are first class. I am greatly impressed with their friendly and professional approach to all aspects of my mother-in-law's care.
I wouldn't hesitate to recommend the home to anyone looking for a caring and comfortable care home for their loved ones.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you for your review Grant, we are so happy to look after her, she is delightful and very friendly and engaging to any visitors, hers or otherwise. She is also our very own glamour lady.

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Review from Jenny C (Wife of Resident) published on 4 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia, and after 5 years of looking after him, I know it was the right time for him to go into a care home. A terrible decision to have to make, I visited many homes and often carefully thinking through all the information I obtained, I felt Dorking Manor was the right one. WE are
only 2 weeks into my husband's stay, but I am impressed by the level of care he receives. All of the staff are lovely.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you so much for your kind words, we will share your review with the team so they know much they are valued by our resident's and their family members and how important their care giving is and how much it means to you.

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Review from E T (Sister of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my brother for the first time after only five days in his new home. I'm amazed at how settled and happy he appears. He said she's lovely, she's lovely, she's lovely, pointing to the staff and residents. Beautiful bright room and building. Very comfortable and settled. He was excited about walking
about showing me things. Well done all!

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you we are so pleased your first impression of visiting your brother was so positive. We will pass your comments on to our team as they work so hard to keep our residents safe, happy and comfortable. Look forward to seeing you at Dorking Manor again soon.

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Review from P S (Son of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited five or six care homes in the local area and Dorking Manor was by far the best, in our opinion. Hamberley is an established care home provider with multiple UK locations. DM is a brand new building. We liked that it was designed from the outset as a care home - lift access, wide corridors,
hand rails, ensuite bathrooms. Excellent range of facilities. Warm and friendly environment. Wide range of activities. Personalised care. Our mother receives a high standard of care and has settled in well.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

It was a long journey from my first meeting with the family but so please mum has settled so well, she is a delightful lady and gets on with everyone so well, she certainly is part of the furniture now. See you soon

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Review from H S (Daughter of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dorking Manor Care Home has been a wonderful new home for mum since moving in in December 2024. It ticks all the boxes, and the staff are brilliant with her, whether that is going out for a walk, painting her nails, or having a laugh with her.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you for a great review. Mum is such a character and has a great sense of humour.

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Review from L C (Daughter of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased my father has come to Dorking Manor. My mind is a peace with all the amazing staff who show compassion and kindness and every possible way. Lovely facility, beautiful grounds, perfect in every way. Thank you Dorking Manor for keeping my mind at peace and taking wonderful care of my dear
dad.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

I know it was a great relief for you when dad finally moved in. He has settled so well and mum is no longer worried about him so it is a win win all round. He is such a pleasure to look after and always has a big smile on his face. Hope to see you soon next time you come back to the UK.

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Review from L B (Friend of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming when I come to visit and make an effort to learn names and recognise faces. They know their residents well and treat them as if they are family. The staff are always cheerful and are prepared to spend time talking to residents and visitors. The chef is excellent.
The food I had was first rate. They made an effort to ensure the residents are as active as they can be. My place for the future is already booked.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you so much for a lovely review, you are far too young to join us for many years to come but we love seeing you come and visit M so regularly, she is always so delighted to see you, and it was lovely of you to say we treat everyone as a family because that is how we see our home as one big extended family unit. See you soon.

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Review from R C (Wife of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and friendly home. Excellent in cleanliness. It makes visits so pleasant its a joy to visit. To me it makes life easier for me to know he is in a good home.The staff/nurses are always so kind and asking anything.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you for your lovely review, it has been an absolute pleasure to look after your charming husband, and we always love your visits when you regale us with your stories. Look forward to seeing you soon.

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Review from Chris G (Son of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Dorking Manor for a 2 week respite stay in late February 2025. Overall she enjoyed staying there very much. It is a brand new home which has only been open for 3 months, and as a result there are not many residents staying there yet. Prices are currently discounted making it very good
value.
Dorking Manor is a beautiful building with excellent facilities and a large garden. It is situated in a quiet, lovely area of Dorking, within walking distance of the town centre. The staff are all excellent - friendly, caring and experienced, and Mum was looked after extremely well. The 'homemaker' model adopted by Hamberley Care Home seems to work well, as all staff are engaged in caring for the residents in addition to their other tasks, which results in good social interaction between residents and staff. I have given slightly lower ratings for food and activities, but these will no doubt improve when the home is more fully occupied.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you for your lovely review, we miss mum here but hope she has settled well into Charrington Manor our sister home. We were delighted we could look after her whilst you were waiting for a room to become available. Our new Lifestyle & Wellbeing Lead starts work with us on Monday 17th March and has lots of ideas for how we can entertain our residents which are increasing rapidly.

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Review from J H (Friend of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is well cared for at Dorking Manor. All the staff are attentive and ensure that her day is interesting. She has always been a smart woman, and here, she can get her hair done weekly and have her nails painted, which is so good for her morale. Twice recently, when I visited, there has been
live music, and she has clearly enjoyed this. I am welcome to drop in anytime to visit her, as it's clearly important that she regards this as her home now.

Reply from Lesley Loizou, Regional Community Relations Lead at Dorking Manor Care Home

Thank you so much for your positive review, it is always a pleasure to see you at Dorking Manor and thank you for all the support you show. Lesley

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Dorking Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Dorking Manor Care Home is calculated as follows: ( (123 Excellents x 5) + (7 Goods x 4) ) ÷ 130 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.724 Points relating to the number of positive Reviews for Dorking Manor Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 11 Positive Reviews ÷ 15.2 = 0.724

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (2)

Emma

Emma Dudhee

Job Title: Registered Care Home Manager

Joined: 2024

With over 30 years of experience in the care industry, Emma the Home Manager of Dorking Manor brings a wealth of expertise and passion to the role. Leading a dedicated team carefully selected for their compassion and experience, they are committed to delivering the highest standard of care for every resident. Their focus is on enabling residents to lead truly meaningful lives in a luxurious and nurturing environment. Additionally, they are devoted to ensuring that Dorking Manor remains an active and cherished part of the local community, creating a home filled with love, joy, and laughter.


"I am committed to leading a team that is passionate about delivering outstanding care and creating a warm, supportive environment for our residents. My focus is on ensuring that every individual feels respected, safe, and truly part of our community. From the very first enquiry to settling into their new home, I am here to provide guidance, support, and a welcoming atmosphere, helping each resident feel comfortable and at ease."

Lesley

Lesley Loizou

Job Title: Customer Relations Manager

Joined: 2021

Lesley Loizou is the Customer Relations Manager at Dorking Manor, where she brings 15 years of experience in health and social care, along with a diploma in Nutritional Studies. Lesley has developed a deep passion for creating warm, welcoming environments for residents, having been part of launching several care homes throughout her career. She is committed to supporting families through the entire process, from the initial enquiry to ensuring a smooth and reassuring transition into their new home. Each home and its residents are incredibly special to her, and she takes pride in helping them feel safe and well cared for. Before her career in the care sector, Lesley worked in the technology industry with leading brands such as Canon and Panasonic. Based in Surrey, Lesley is well known by residents for her standout shoe choices, which reflect her fun and caring nature!


“It’s a privilege to assist individuals and their families throughout their care home journey, and doing so at Dorking Manor makes it even more meaningful. My aim is to offer support and reassurance from the initial enquiry all the way through to a warm and seamless welcome as they join our welcoming community.”

Frequently Asked Questions about Dorking Manor Care Home

What types of Care is Dorking Manor Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dorking Manor Care Home have?

There are 54 Single Rooms and 11 Couples/Companion Rooms.

What are the Facilities & Services at Dorking Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dorking Manor Care Home to the centre of Dorking?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dorking Manor Care Home to verify any information. View our terms and conditions. Dorking Manor Care Home has an Enhanced Service - more info.