Orchid Villa (Grosvenor Villas)

Grosvenor Villas, Lightfoot Street, Hoole, Chester CH2 3AD
Review Us
9.5 48 Reviews
  • Orchid Villa (Grosvenor Villas), Chester
Grosvenor Villas provides accommodation for persons who require nursing or personal care, dementia, mental health conditions, treatment of disease, disorder or injury, caring for adults over 65 years.

The home consists of four bungalow style villas connected by open-air footpaths. Each villa encompasses its own unique dining area, lounge area and individual landscaped garden with comfortable seating areas.

The Rose Villa; consisting of 30 bedrooms is for residents who require general nursing.

The Orchid Villa; consisting of 37 bedrooms is for residents living with dementia and requiring assistance with activities of daily living.

The Lavender Villa; consisting of 40 bedrooms, is for residents with functional mental health.

The Bluebell Villa; consisting of 30 bedrooms, is for residential residents living with dementia.
Show Orchid Villa (Grosvenor Villas) on the Map

Care Provided by Orchid Villa (Grosvenor Villas)

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.

These prices are only a guideline, please contact Orchid Villa (Grosvenor Villas) to find out the exact price for your requirements.

Contact Orchid Villa (Grosvenor Villas) to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Orchid Villa (Grosvenor Villas) to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Diane Gregson (HR Coordinator)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (34)
  • Single Rooms with Ensuite Wet Room (34)

Orchid Villa (Grosvenor Villas) Reviews (48)

9.5

Orchid Villa (Grosvenor Villas) has a Review Score of 9.5 (9.485) out of 10, based on 13 reviews in the last 2 years.
Over all time Orchid Villa (Grosvenor Villas) has 48 reviews.

Overall Experience
  • 32
  • 15
  • 1
  • 0
  • 0
Date Published
  • 48
  • 4
  • 4
  • 13
  • 34
Reviewer Connection to Orchid Villa (Grosvenor Villas)
  • 20
  • 10
  • 6
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 1-20
Review from C W (Relative of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review is for the last 2 months, where i have seen the home return to the higher standards, held by the previous nursing manager, who sadly left just under a year ago. The whole atmosphere has changed in the past 2 months, staff seemed less stressed and the residents more settled. I have always been
happy with the care my Uncle gets and with his main carers. He can be very challenging and they have an agreed plan for the team to follow which is reviewed regularly and i am kept informed by the carers and nursing management of any changes, incidents and concerns, professionally and with genuine emphathy. For me, the care is one of the important factors and one the main reasons we choose the homes we do for our loved ones. Well done for the recent changes, long may they continue.
Reply from joanna Kula, Villa Manager at Orchid Villa (Grosvenor Villas)Thank you so much for your kind review. Your kind words mean a lot to us as a team. We are striving for continues improvement and we are happy that this is noticeable and appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Daughter of Resident) published on 25 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have previously written a review when Dad first came to the villa over 2 years ago.
A big hole was left when the nurse/manager left. She was something very special. The carers were and still are amazing, working through different and changed circumstances.
In the last month or so, through sad circumstances
there has been another change of management. Since this has happened you can visually see changes happening for the better. The villa seems a happy place. Staff seem happier. The residents are active and involved in activities if they are able.
There appears to be a new way of working, and at least one carer is always available in the lounge, in case of any issues.
The cleanliness of the villa is always good. The lounges have been re-arranged for residents to actively sit at the tables for food if they're able.
I've always been happy with the staff and how they look after Dad, but it's nice to see his "home" becoming that again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H W (Husband of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Orchid Villa for 15 months. Placing your LO in a home is the hardest decision you can make but I have not regretted choosing Orchid. The home has long, wide bright corridors which is important as my wife (61) is physically fit and needs to exercise. The staff are very
attentive and caring, every one of them. The food is varied and good proportions. And when I leave after a visit I'm comforted in knowing that she is being looked after so I don't need to worry. I totally recommend this home
Reply from joanna Kula, Villa Manager at Orchid Villa (Grosvenor Villas)Thank you so much for your kind words. It is a pleasure to look after your wife. Staff always try to create homely environment and to provide the best quality care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janene H (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care at Orchid Villa good on the whole. The staff are friendly, and reasonably attentive.
Recently, there has been a decline in the activities available since the activities coordinator changed roles. There is very little offered now. One member of staff in particular is exceptional and
deserves a promotion; his care is fantastic.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E M (Wife of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into Grosvenor Villas in November 2023 having previously been a resident in a "residential" care home but now needing dementia nursing care. I viewed several homes in this category, Grosvenor Villas being the chosen one, mainly for the initial reception given by the manager, the welcoming
attitude of the care staff, and the general "homely" surroundings. Now that my husband has been a resident at Grosvenor Villas for several months, I cannot praise the care sufficiently. All the staff are so caring, go out of their way in giving 110% to the residents and also treat family members in a very sincere manner, almost as a part of "the Grosvenor Villas family". Residents are treated with dignity and respect, and their wellbeing and stimulation are evident in every aspect of their care.
I am relieved to have found a nursing home where I know that my husband is being looked after without any concerns to me. I give a big thank you to every member of the staff for the excellent care and sincerity they all show.
I would most definitely recommend Grosvenor Villas to anyone looking to find a good nursing home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen C (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Last November I came to the UK as it was evident that my mum needed help in finding a nursing home for my dad as he transitioned from a care home. Living abroad, this was a challenging and stressful situation to handle. Having visited six other care homes, as soon as I entered Orchid Villa I felt we
had found somewhere we could call 'home' for my dad. Whilst this will never replace his 'real' home this is absolutely the best place. We received a warm welcome from all staff and every question was answered in a professional and friendly manner. The manager reassured both me and my mum and allayed all our anxieties. Seven months later I have come to visit my dad and I cannot express the admiration I have for Orchid Villa. The quality care the manager and all the staff show towards my dad displays professionalism, dignity and kindness. While this will never be an ideal situation, I am comforted with the knowledge that my dad is in the best place possible suited to his needs for which I cannot convey my thanks enough to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K J (Friend of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely, friendly atmosphere. The carers and nurses are so lovely and patient with the residents and visitors. They all work extremely hard and are absolute angels. We are always welcomed and consulted and included every time we visit! We feel very confident that our friend is very safe and secure
here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adele B (Granddaughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was extremely nervous about my nana going into a care home. But the staff are so good. They are always happy and helpful. The kindness and care from the staff who I've witnessed to the residents and families is heart-warming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K C (Friend of Resident) published on 26 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are lovely, friendly and very helpful. The nurses always have time to talk about the resident and the plans for future care. The home is always very clean and tidy and the food smells lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan M (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Orchid Villa from June 2021 to his passing in July 2024. During this time, the staff have been amazing, caring, supportive, friendly and patient and have taken a genuine interest in my dad. We have been kept updated on his care throughout. We have never had any concerns or
worries. All the staff do a tremendous job, with diligence and sincerity. As a family, we will be forever grateful for everything they have done.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best care for Dad. I can't thank the team at Orchard Villa enough for the way they cared for our dad over the 3 years he was a resident. He was in very safe hands throughout his time there and as challenging as dementia is, they showed the most incredible amount of love, respect and patience for
him. Dad was always clean, shaven and dressed when we arrived. They took great care of his personal needs and he was included in as many activities as possible with his condition. We were always kept fully informed of any issues Dad's health presented right up until the end when he needed urgent medical attention. Thank you so much to everyone at the Orchard Villas from me and my whole family. We will never forget you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia M (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent a few months in Orchid Villa after his previous home would no longer cater to his advancing dementia. I am so impressed by the care he received here, and the lovely thoughtful facilities like the quiet room. The staff goes above and beyond to make sure the residents are comfortable, cared
for, safe, and extremely well looked after. It's also lovely that it's all on the ground floor with access to the pleasant little garden.
I would have no hesitation in recommending Grosvenor Villas. And I cannot thank each and every staff member enough for looking after him in his final months.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Husband of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only concern I have is the monitoring of the front entrance door. The time it takes to open the front door entrance can take up to 5 minutes for the door to be opened. A bell or buzzer needs installing.
Reply from Lois Ahire, Grosvenor Villas Home Manager at Orchid Villa (Grosvenor Villas)Thank you very much for giving us a five-star review. Our dedicated staff work hard to provide the best care possible for each of our valued residents. We are sorry that you have experienced delays in being admitted to the villa, we will remind care staff of the importance of responding to the doorbell as quickly as possible. We will pass on your feedback to the team who will be very pleased to know that you are happy with the care given. Warm regards, The Cedar Care Family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchid Villa was my mum’s home for almost 8 years. During that time her needs were complex and forever changing. The staff at the villa were always caring and patient. I could ring or visit any time and the nurses would always make time for me and other family members. It has been a difficult journey,
but I want to say a very big, heartfelt thank you to all the staff who cared for her. Mum is at peace now. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E F (Wife of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent 5 weeks in the care home. He was looked after very well by all the staff. Sadly, he passed away, but everyone can be proud of care they gave him.
Reply from Diane Evans, Grosvenor Villas Home Manager at Orchid Villa (Grosvenor Villas)Many thanks for your kind comments, they are very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B A (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad spent the last few weeks of his life in Orchard Villas. It was a very difficult and sad time but the staff did everything they could to look after him and our family. Every member of the team working there was helpful, friendly and always had a welcoming smile. They could not do enough for us.
The care home was very well lead and we were kept updated at all times. We can highly recommend Orchid Villas.
Reply from Diane Evans, Grosvenor Villas Home Manager at Orchid Villa (Grosvenor Villas)Thank you for your kind words. It's good to hear that you and your family were made to feel welcome at such a sad time for you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Daughter of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Grosvenor Villas for over 12 months now and we have found her care to be excellent. The staff are friendly and really caring towards Mum. We are kept up to date with Mum's care and any issues arising.
Overall, we are very pleased with the care Mum receives.
Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)Thank you very much for your lovely review. It is extremely rewarding to know that our residents, their families and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara R (Wife of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Orchid Villa now for more than a year, during which time the care he has received has been excellent. The staff are dedicated and are always very friendly, bright and cheerful and nothing is too much trouble to them. I am happy knowing that my husband is being well looked after
in a very caring and efficient way in excellent surroundings.
Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)Thank you very much for your lovely review. It is extremely rewarding to know that our residents, their families and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda T (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When it was known that my father needed a care home, I was extremely apprehensive as I didn't know what to expect. I shouldn't have been! From my first visit to view, the staff and management at Orchid Villa have been nothing more than wonderful and reassuring to both myself and my dad. He has come
on leaps and bounds, he is so settled and much healthier. It is lovely to see the interaction between him and the staff. He is happy.
Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine T (Wife of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find every member of the staff in Orchid Villa from the cleaners and laundry up to the higher levels including reception staff and managers, and the handyman, very kind, considerate and caring in every way. Always happy to help and always keeps me informed of any problems. Thank you.
Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Orchid Villa (Grosvenor Villas) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Orchid Villa (Grosvenor Villas) is calculated as follows: ( (108 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 150 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Orchid Villa (Grosvenor Villas) is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Joanna Kula

Job Title: Villa Manager

Joanna is the Villa Manager at Orchid Villa, managing the entire operations within the home.

Frequently Asked Questions about Orchid Villa (Grosvenor Villas)

What types of Care is Orchid Villa (Grosvenor Villas) registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchid Villa (Grosvenor Villas) have?

There are 34 Single Rooms.

What are the Facilities & Services at Orchid Villa (Grosvenor Villas)?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchid Villa (Grosvenor Villas) to the centre of Chester?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Villa (Grosvenor Villas) to verify any information. View our terms and conditions. Orchid Villa (Grosvenor Villas) has an Enhanced Service - more info.