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Orchid Villa (Grosvenor Villas)

Grosvenor Villas, Lightfoot Street, Hoole, Chester, Cheshire CH2 3AD
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Orchid Villa (Grosvenor Villas), Chester
Orchid Villa (Grosvenor Villas), Chester
Orchid Villa (Grosvenor Villas), Chester

Grosvenor Villas provides accommodation for persons who require nursing or personal care, dementia, mental health conditions, treatment of disease, disorder or injury, caring for adults over 65 years.

The home consists of four bungalow style villas connected by open-air footpaths. Each villa encompasses its own unique dining area, lounge area and individual landscaped garden with comfortable seating areas.

The Rose Villa; consisting of 30 bedrooms is for residents who require general...  

Care Provided by Orchid Villa (Grosvenor Villas)

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,750From £1,750
Nursing Dementia CareFrom £1,750N/A

Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.

Contact Orchid Villa (Grosvenor Villas) to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Diane Gregson(HR Coordinator)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (34)
  • Single Rooms with ensuite Wet Room (34)

Orchid Villa (Grosvenor Villas) Reviews (50)

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9.5

Orchid Villa (Grosvenor Villas) has a Review Score of 9.5 (9.482) out of 10, based on 14 reviews in the last 2 years. Over all time Orchid Villa (Grosvenor Villas) has 50 reviews.

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Review from Linda T (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card
Overall Experience

When it was known that my father needed a care home, I was extremely apprehensive as I didn't know what to expect. I shouldn't have been! From my first visit to view, the staff and management at Orchid Villa have been nothing more than wonderful and reassuring to both myself and my dad. He has come on leaps and bounds, he is so settled and much healthier. It is lovely to see the interaction between him and the staff. He is happy.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.

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Review from Julie W (Daughter of Resident) published on 29 June 2022 Submitted via Website
Overall Experience

My mum currently resides in Orchid Villa and has done since March 2022. In the last care home, my mum was not settled, but since arriving at Orchid Villa, she has completely settled and has come on leaps and bounds and is so much happier in herself. All staff here have been amazing, and the care and support my mum receives are exceptional. Every visit is wonderful, my mum is engaged, and the staff are always on hand. Orchid Villa is very well maintained, always clean and has a warm and welcome atmosphere whenever I come to visit. The facilities are great, and my mum's room is perfect and always clean. The activities that they complete on a regular basis with the residents are great for my mum, and she loves to get involved. I would like to mention the amazing Jubilee party the staff here at Orchid Villa worked extremely hard to make happen, it was a wonderful day and memories as a family we will cherish forever.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.

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Review from Jacqueline M (Wife of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

My husband has been in Orchid Villa, Grosvenor Villas since August 2021. He has been treated with respect and kindness as have my family. The villa manager shows great leadership which reflects in her staff. The food is excellent. We have just had an amazing Jubilee party for everyone which we all enjoyed. I would recommend it to anyone.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
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Activities
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Review from Christine T (Wife of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

I find every member of the staff in Orchid Villa from the cleaners and laundry up to the higher levels including reception staff and managers, and the handyman, very kind, considerate and caring in every way. Always happy to help and always keeps me informed of any problems. Thank you.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.

Facilities
Care / Support
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Treated with Dignity
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Review from M L (Husband of Resident) published on 25 April 2022 Submitted via Website
Overall Experience

My wife was a resident in Grosvenor Villas for over ten years and I couldn’t have wished for a better home for her to spend her final years. Throughout her stay she had many of the same staff to look after her, they became more like family than professional carers. My wife was always treated with the utmost respect and love. Because of the continuity of the staff I always felt confident that any changes in my wife’s condition were identified and dealt with promptly, I was kept well informed of any changes and if I had any issues the staff were always available for me to talk to.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from V G (Wife of Resident) published on 7 December 2021 Submitted via Postal Card
Overall Experience

Caring and friendly staff.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your review. Warm Regards, The Cedar Care Family.

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Review from Jane R (Wife of Resident) published on 19 November 2021 Submitted via Website
Overall Experience

After a difficult 18 months, it is lovely to get back to visits again. The staff are always helpful and cheerful. The food is excellent. My husband is in orchid villa and it has a very homely atmosphere and the nursing staff always listen to my concerns and deal with it straight away. I would recommend this nursing home.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. The pandemic has been incredibly difficult for us all, however, our staff have continued to strive to maintain the Cedar Care standard. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Jane B (Daughter of Resident) published on 24 June 2021 Submitted via Website
Overall Experience

From current experience, I have found only professionalism and a high level of good care at this care home. From various experiences of care homes in the past with both parents, this has been undoubtedly the best experience, With the staff being the most valuable asset, their level of knowledge in handling complex dementia needs and are able to find solutions. They are also thorough with daily care plans and when I call, can tell me exactly my father's condition and how they are assisting him. A strong care team.

Reply from Shyam Desai, Operations Officer at Orchid Villa (Grosvenor Villas)

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff and new manager who continue to uphold our high standards. We have passed on your comments to our team at Grosvenor Villas and they have been very grateful to receive them.

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Review from P H (Husband of Resident) published on 21 June 2021 Submitted via Postal Card
Overall Experience

It is difficult to give a review from my wife's perspective as she has the onset of dementia causing her short-term memory to fail. On my afternoon visits she claims things like she has not eaten anything on that day; as not sleeping at night and also cannot recall recent visits by family members and medical professionals such as her CP and CPN. In my opinion, she is well; cared for, is in a safe environment and the determination in her mental health can be attributed to the inevitable long-term isolation caused by the essential lockdown.

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Review from C I (Brother of Resident) published on 25 May 2021 Submitted via Postal Card
Overall Experience

I think the safety procedure is good.

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Review from C S (Daughter of Resident) published on 20 May 2021 Submitted via Postal Card
Overall Experience

My mother is looked after well and the carers are very kind and helpful. The only gripe is the room could be cleaned better and it is a bit shabby now. I am very fed up with damage done to mum's clothes as many have been shrunk and I have brought many pairs of slippers that have gone missing.

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Review from C E (Son of Resident) published on 20 May 2021 Submitted via Postal Card
Overall Experience

Very kind, helpful and considerate staff. Mum has experienced very good care overall, especially in relation to her Dementia. We are very grateful for the consideration given to mum.

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Review from Joan T (Wife of Resident) published on 20 May 2021 Submitted via Postal Card
Overall Experience

My husband has been here since January 2021 so I have limited knowledge of what happens due to present circumstances. My husband seems settled and is looking well tended to and content.

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Review from C B (Husband of Resident) published on 20 May 2021 Submitted via Postal Card
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Excellent care. My wife seems to have settled in well.

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Review from Christine R (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience
We are always kept informed about how Mum is doing, she always looks lovely, with lovely clean clothes on every time we see her.

As a family, we don't believe our mum could be any better looked after.

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Review from K L (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card
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My relative has been here several years and has been looked after really well by lovely, dedicated staff.

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Review from Marie M (Mother of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

Staff all seem helpful and friendly. They all seem to know the residents quite well.

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Review from Sue H (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

My mother is treated with dignity and respect. Staff care is excellent, I feel the regular staff understand my mother's needs. She seems very happy and well looked after.

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Review from Christine S (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card
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Super staff, extremely helpful and informative. Mum is very relaxed with them and it is clear she feels at ease and happy in the way she greets them. Wouldn't hesitate to recommend it to anyone.

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Review from Tony M (Brother-in-law of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

All carers very friendly and helpful.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 April 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Accreditations

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Meet the Team (1)

Joanna Kula
Joanna KulaJob Title:Villa Manager

Joanna is the Villa Manager at Orchid Villa, managing the entire operations within the home.

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