Hillside House

Exeter Road, Newton Poppleford, Sidmouth EX10 0DE
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9.4 23 Reviews
  • Hillside House, Sidmouth
Hillside House is a boutique care home with a warm and homely ambience. Set in the outstanding East Devon countryside, the home sits alongside the beautiful Aylesbeare Common on the outskirts of the village of Newton Poppleford.

The home provides superior accommodation for 14 residents. The rooms are all unique, but each being large and bright with a contemporary ensuite shower room.

Throughout the home there are panoramic views across the countryside towards Sidmouth and Ladram Bay and eastward to the Blackdown Hills and beyond. Within the 18 acres of grounds at Hillside House are stables that provide homes for six beautiful horses and ponies, a herd of alpacas, two golden guernsey goats and a flock of chickens and ducks.
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Care Provided by Hillside House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 14 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
The price(s) shown are provided by the care home. Contact Hillside House for full pricing details and T&Cs.

Contact Hillside House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hillside House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Wendy Marsh (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (14)

Parking

  • Large car park on site

Hillside House Reviews (23)

9.4

Hillside House has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years.
Over all time Hillside House has 23 reviews.

Overall Experience
  • 23
  • 0
  • 0
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Date Published
  • 23
  • 4
  • 5
  • 5
  • 18
Reviewer Connection to Hillside House
  • 9
  • 7
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Margaret C (Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have stayed at Hillside House 3 times after hospital treatment. I had an excellent experience.
The rooms are spacious and tastefully furnished with lovely views over the countryside.
I needed a special diet and all my needs were catered for with delicious food.
Everyone is encouraged to be comfortable
and nobody has to eat in the dining room if they do not want to.
I was told that the aim was for everyone to be happy.
I certainly was and if I have to go to hospital again I hope that there will be a room for me to recover in.
Who knows one day I might be a permanent resident. I can't think of a better place to be.
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Review from Astrid P (Daughter of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Set in an area of outstanding natural beauty with far reaching views to sea at the front and down the valley to the rear. Ponies grazing, goats and ducks visually entertain.
The Holistic, individualised care, home cooked meals, friendly welcoming staff and attention to detail led by the managers is
simply amazing.
I can only show appreciation for this hard-working, forward-looking team who are always planning new and wonderful things for all to enjoy; be it a party, craft activity, a game of cards over a cup of tea, gardening activities or you may be treated to sounds of the piano playing by one of the residents.
Wonderful, empathic care for the good and bad days that chronic illness can bring.
A sanctuary we are so fortunate to have found.
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Review from Patricia W (Daughter-in-law of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I call this care home, 'A little bit of heaven'. All the rooms look out over the wonderful countryside views, with goats, ducks and horses just outside.
All the residents are extremely well cared for by the owner and a wonderful, cheerful, committed team of carers. The provision provided is exceptional,
this includes, daily activities, lovely balanced meals, cleanliness, and beautiful surroundings. My mother in law has been a resident for 8 months, shortly after entering the home she sadly lost her husband who was also a resident. During this time she and the family were treated with respect and dignity. We continue to always feel our mum is safe, happy and well cared for. I love visiting her in the home where there is always a welcome, a smile and a cup of tea and a homemade biscuit. We all feel very lucky to have found this home.
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  • Value for Money
Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Hillside House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Hillside House is calculated as follows: ( (55 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Hillside House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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