Review from K B (Son-in-law of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

My mother in law has used Humberston care home 3 times since October 2024 twice for rest bite and the final time as a resident. Every time the staff have been amazing, the care has been first class and the home itself was very clean at all times and nothing any trouble for them.
The management and

all staff are caring and excellent, my mother in law passed away in Humberston care home recently and the care and dignity she received by the management and staff was exemplary, not only for my mother in law but the immediate family surrounding her.
Humberston care home is relatively new but the set up and procedures and security it offers which is in place to protect the residents means that anyone staying will receive exemplary care and attention by all staff. I would highly recommend humberston care home to any of my friends.

Reply from Jenny Bellwood, Marketing Director at Humberston House Care HomeFirstly, please accept our sincere condolences on the loss of your mother-in-law.We are truly heartened to hear that, during such a difficult time, you found our colleagues to be exemplary in the care they provided, both to your mother-in-law and to your family.We are deeply grateful for your kind words and your recommendation. Your comments about the compassion and attention shown by our team mean a great deal to us.Once again, thank you for taking the time to share your thoughts. Please know that our thoughts are with you and your family during this difficult time.

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Review from C S (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report

Overall Experience

My father needed respite care following a hospital stay. We found the facility to be clean, friendly and welcoming, whilst remaining professional at all times.
We were welcomed as family to visit at any time. The staff were caring and considerate of my fathers situation. I would like to make a special

mention of the chef and kitchen staff, who adapted the menu to my father's needs.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you for taking the time to share your experience. We are so pleased to hear that your father felt comfortable and well cared for during his respite stay with us. Ensuring a welcoming, friendly, and professional environment is something we take great pride in, and it's wonderful to know that you felt like part of the family when visiting.A special thank you for recognising our chef and kitchen team-they will be delighted to hear that their efforts in adapting the menu made a difference for your father.

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Review from Jonathan S (Son of Resident) published on 26 February 2025 Submitted via Website • Report

Overall Experience

I was always determined never to put either of my parents in a care home. The name 'care home' itself was a contradiction in my mind. It would be neither genuinely caring and certainly nothing like a real home. Even if the facilities are shiny and new, it would still be a soulless institution. I was

wrong. At least, when it comes to my father's experience at Humberston House, nothing could be further from the truth. The final year of his life was spent here surrounded by some of the most caring people you could meet, who made dad feel valued every day. Dad was always treated with genuine dignity and affection from his arrival to the day of his passing when all the staff lined the hallway as a mark of resect. I should also mention that staff not only looked after my father incredibly well, they also made my mother, who visited dad almost daily, feel welcome and included and did little extra things for her which went above and beyond.
This is a Care Home in the true sense of the words.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you for sharing such a heartfelt and moving review. We understand how difficult it can be to place a loved one in care, and it means so much to us that your father's experience at Humberston House changed your perspective. Providing compassionate, dignified, and truly personal care is at the heart of what we do, and we are deeply touched to hear that our team made your father feel valued every day. It was an honour to care for him and to support your mother during this time. The small gestures that make a difference to our residents and their families are something we take great pride in, and we are grateful for your recognition. Your kind words are a testament to the dedication of our team, and we will be sure to share them with the team. Please accept our deepest condolences for your loss. If there is anything we can do for you and your family, please don't hesitate to reach out.

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Review from Emma C (Stepdaughter of Resident) published on 26 February 2025 Submitted via Website • Report

Overall Experience

This care home is fantastic. The place is immaculate and the staff could not do enough for my step-mum or for the family either. The rooms are lovely and spacious and have a real homely feel to them. My step mum was treated with dignity at all times. I also noticed how happy all the other residents

seem to be. We certainly felt relaxed when we had to leave on my step-mums first night staying here. We were relieved as we could see she was getting the first class treatment she deserved. The staff here made a very difficult time just that little bit easier and we will forever be grateful to them for that.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for your heartfelt review. It truly means a lot to us to hear how pleased you are with the care your step-mum has received. Our team is dedicated to creating a warm, homely, and supportive environment for both our residents and their families, so knowing that you felt at ease and reassured is incredibly rewarding. Treating every resident with dignity and ensuring they feel comfortable is at the heart of what we do. We are grateful for your kind words and are always here for you and your family. If there's anything more we can do, please don't hesitate to reach out.

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Review from Simon L (Son of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

My mum was a proud lady who stubbornly valued her independence. Although she always thought she could live independently, her general frailty meant she needed much more support than she could get in her own home. Her attitude meant she wasn't always the easiest of residents, but she came to like the

staff (and be liked by them) and enjoyed all aspects of daily life. After a short spell in hospital, she returned to Humberston House Care Home for her final days and the tender care shown by all of the staff, and the kindness shown to me while I spent time with her, is something I will always remember and treasure. The attitude of the whole team is absolutely fantastic. My adult children visited the home on the day of their grandmother's funeral and they were impressed, it is not what they expected a care home to look like!

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for taking the time to share your heartfelt experience. We are deeply moved by your words and are truly honored to have been a part of your mother's journey. We understand how difficult it can be for someone as proud and independent as your mum to transition to a care home and we're so pleased to hear that she came to enjoy daily life with us and formed bonds with our team. It's incredibly meaningful to know that her final days were spent in comfort and with the tender care she deserved. Your kind words about the kindness shown to you and your family during such a difficult time mean a great deal to us. We are also touched by your adult children's impressions of the home, as creating a warm, welcoming and unexpected environment is something we strive for every day. Please know that our thoughts remain with you and your family and we are here if you ever need anything. Thank you again for trusting us to care for your mum, it was truly a privilege.

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Review from Nick B (Son of Resident) published on 14 October 2024 Submitted via Website • Report

Overall Experience

What an absolutely amazing home. Beautiful environment and the most professional and caring staff you could wish for. I can't thank Humberston House enough for the care given to my late mother. You gave my whole family huge comfort and managed her final weeks with us in the most dignified and caring

way. I will be forever grateful for that. Simply outstanding and therefore I would wholeheartedly recommend Humberston House for you or your loved one.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for your heartfelt review and kind words. We are deeply moved by your appreciation of the care we provided to your late mother. It was an honour to support her and your family during such a significant time, and we're grateful that we could offer you comfort and dignity throughout her final weeks. Our team truly cares about each resident, and your recognition means the world to us. We're so glad we could meet your expectations, and we sincerely appreciate your recommendation.

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Review from Paul B (Son of Resident) published on 14 October 2024 Submitted via Website • Report

Overall Experience

My mum was only at Humberston House for a couple of weeks but in that time I found it to be a very welcoming place and the staff were absolutely amazing with my mum and the care she received was fantastic, the rooms were beautiful and always kept to a very high standard, I would certainly recommend

Humberston house to anyone.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for taking the time to share your experience. We're so pleased to hear that, even during the short time your mum was with us, you found Humberston House to be a welcoming and caring place. Our team takes great pride in providing high-quality care and maintaining a comfortable environment, and we're grateful that this made a positive impact on both you and your mum.

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Review from Nicola W (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report

Overall Experience

I commenced day care for my mother with Vascular dementia. I chose Humberston House due to the friendly welcoming manager and staff, lovely decor and emphasis on clients comfort and individualised care. My mother is still very physically fit and staff entertain her and engage in valuable conversations.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for your thoughtful review and for choosing Humberston House for your mother's day care. We're thrilled to hear that you've had such a positive experience with our team, and it's wonderful to know that the friendly atmosphere, decor, and personalised care stood out to you. It's especially great to hear that our team are keeping your mother engaged and active, both physically and through meaningful conversations. If there's anything more we can do to enhance her care, please feel free to let us know. We truly appreciate your feedback and trust in us!

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Review from M W (Respite Resident) published on 12 August 2024 Submitted via Postal Card • Report

Overall Experience

I came to Humberston House after breaking my right ankle, after having had a horrendous experience in hospital for a week. I was both mentally and physically drained because only 2 months previously I had major surgery on my left ankle. I was almost fully non-weight-bearing and couldn't go home without

respite. From the moment I entered the beautiful building, I began to feel better but it was by far and away the most caring and compassionate staff who made my recovery both physically and mentally much quicker than expected.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for sharing your experience with us. We're truly sorry to hear about the challenges you faced before arriving at Humberston House, but we're thrilled that our team could provide the care and support you need during such a difficult time. It's wonderful to know that both the environment and our compassionate team contributed to your quicker-than-expected recovery. Your words are incredibly heartening and serve as a testament to the dedication of our team. Wishing you continued health and well-being!

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Review from Carl L (Son of Resident) published on 26 July 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident for the last six weeks and it's given her a new lease of life since she has become a resident here. The staff are first class and it's like a home from home. If you are looking for a care home then I would highly recommend Humberston Care Home.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for your kind words and recommendation. We are thrilled to hear that your mother has found a new lease on life since joining us at Humberston Care Home. Our dedicated team strives to create a warm and welcoming environment, and it means a lot to us that you feel it's like a home away from home. Your positive feedback is truly appreciated, and we are committed to continuing to provide the best possible care for your mother and all our residents.

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Review from R N (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report

Overall Experience

Was completely against mum going into a care home. Mum went in for a short respite. I have to be honest, I visited ready to rip the place to bits, I didn't want my mum in a care home of any description however I walked through the doors into something that resembled a five-star hotel. Residents sat

at white linen tables set for dinner, other residents sat in the games room drinking a glass of wine and playing dominoes. Everything from the daily pastries laid out, to the bar to the cinema room to the bright and up-to-date decor, to the furniture, to the amazing staff, as hard as I tried, I couldn't find a single fault. Mum by her own choice now wanting to stay here long-term.

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeThank you for sharing your heartfelt experience. We understand that deciding to move a loved one into a care home can be incredibly difficult, and we are honoured that you chose us for your mum's short respite stay. We're delighted to hear that your first impression was positive and that our environment felt welcoming and comfortable. Our team works hard to create a warm and inviting atmosphere, with a variety of activities and amenities to ensure our residents feel at home and engaged. It's wonderful to hear that your mum enjoyed her stay so much that she has chosen to stay with us long-term. Your kind words about our staff and facilities mean a lot to us. We're committed to maintaining this high standard of care and making sure your mum feels happy and supported. Thank you for trusting us with her care. If there's anything more we can do to ensure her comfort and happiness, please let us know.

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Review from D H (Son of Resident) published on 20 June 2024 Submitted via Website • Report

Overall Experience

Very warm and welcoming, friendly atmosphere nothing is too much trouble, would recommend.
Staff went over and beyond to make sure everything is as needed and tailored to.
Varied food and drinks menu which includes Dad's favourites.

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeThank you so much for your kind review! We're delighted to hear that you found Humberston House Care Home to be warm, welcoming, and friendly. Providing a supportive atmosphere where nothing is too much trouble is at the heart of what we do. Our team are dedicated to going above and beyond to ensure that every resident's needs are not only met but tailored to their preferences. We're thrilled that your dad enjoys our varied food and drinks menu-it's our pleasure to include his favourites! Thank you for recommending us. We look forward to continuing to provide exceptional care and a welcoming environment for your loved one. If there's anything more we can do, please don't hesitate to let us know.

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Review from C B (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report

Overall Experience

Mum has been here for 3 weeks so far, she is taking her time to settle, but the staff have been absolutely marvellous with her. They are so caring. The facilities are first class and could not be bettered.
We couldn't have chosen a better care home.

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeThank you for taking the time to share your feedback with us! We're delighted to hear that your mum is receiving excellent care from our dedicated team and that she's being supported as she settles into her new home. Providing a comfortable and welcoming environment for our residents is our top priority, and we're thrilled that you find our facilities to be first-class. It means a lot to us that you trust us with your mum's care, and we're honoured to have her as part of our community. If there's anything else we can do to support you and your mum, please don't hesitate to let us know.

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Review from J C (Friend of Resident) published on 25 April 2024 Submitted via Postal Card • Report

Overall Experience

My friend moved into the care home quite recently and I have visited her approx 6 times and each time have sat with her for 1 and a half hours. She seems to have settled in very well and I have been impressed with the attitude of the staff. They are very patient and caring. The overall atmosphere is

happy and homely and it is a pleasure to visit. The design and layout of the building are so well thought out and the decor and furnishings are like to a 5-star hotel!

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeThank you for sharing your experience with us. We're delighted to hear that your friend has settled in well and that you've been impressed with the care provided by our team. Creating a happy and homely atmosphere for our residents is one of our top priorities, and we're glad to hear that you find it a pleasure to visit. We take great pride in the design and layout of our building, as well as the decor and furnishings, and we're pleased that they have met your expectations. Our goal is to provide a comfortable and luxurious environment that feels like home for all of our residents. We appreciate your kind words and your continued support.

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Review from A W (Daughter of Resident) published on 15 April 2024 Submitted via Website • Report

Overall Experience

Very happy with the staff looking after my mum. Food is outstanding, friendly atmosphere for my mum to live, the grounds are super and will be when flowers and trees have grown. Nothing is too much trouble for anyone, I like to ring every day to see how my mum is and the staff are always pleasant and

helpful. Very pleased we picked this home for Mum.

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeThank you so much for your kind words! We're thrilled to hear that you're happy with the care your mum is receiving at our home. Providing exceptional care and creating a friendly atmosphere for our residents is our top priority, so we're delighted to hear that your mum feels comfortable and welcomed here. We're glad that you've found the food to be outstanding. Our team works hard to ensure that our residents enjoy delicious and nutritious meals every day, so it's wonderful to hear that you've been pleased with the dining experience. We take great pride in our grounds, and we're thrilled that you appreciate them as well. We're looking forward to seeing the flowers and trees grow and flourish, enhancing the beauty of our surroundings even more. We're honoured that you chose our home for your mum, and we're grateful for the trust you've placed in us.

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Review from Sarah M (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report

Overall Experience

My mum has come on a month's trial, my family and I are so happy with the care mum is getting we are letting her come permanently.
The surroundings are beautiful, food and entertainment are perfect too.
More than anything tho the care my mum is receiving is second to none.
Thank you all so so much

for looking after the most precious lady.

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeIt's wonderful to hear that your mum's trial period at our care home has been such a positive experience for you and your family. We're delighted that you've found our care to be exceptional and that you've made the decision to stay permanent.
Creating a welcoming and comfortable environment for our residents is our top priority, and we're thrilled that you appreciate the beauty of our surroundings, the quality of our food, and the entertainment we provide. But above all, knowing that your mum is receiving the highest standard of care brings us immense joy. We understand how important it is for you to have peace of mind knowing that she is well cared for, and we're dedicated to ensuring her safety, comfort, and happiness at all times.

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Review from G W (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report

Overall Experience

My dad moved into Humberston House in early December 2023 for respite care following a number of falls. Within two weeks of him being there I could not believe how much better he was, physically and mentally. This was purely down to the kind and caring team who look after him. The facilities, the food,

the stimulation and overall care are absolutely five stars. Dad has now become a full-time permanent resident, we feel so happy that we know he is in a safe and caring environment.

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeThank you so much for sharing your experience with us! We're thrilled to hear that your dad's time at Humberston House has had such a positive impact on his wellbeing. Our dedicated team takes great pride in providing compassionate care and creating a supportive environment for all residents. We're delighted that your dad has transitioned to becoming a full-time resident and that you feel reassured knowing he is in good hands. Your kind words mean the world to us, and we're grateful for the opportunity to care for your dad.

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Review from Christine R (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report

Overall Experience

My mum has recently moved into Humberston House, and I can only say how kind and caring all the staff are. When visiting her, we are made to feel very welcome in such a friendly environment. The facilities available are excellent. Mum has enjoyed having her hair and nails done at the beauty salon and

doing gentle chair exercises in the lounge with other residents.
Overall, I feel so content that she is being so well looked after in beautiful surroundings that feel more like a hotel, and although, at 94, she is quite an independent lady, there are staff available immediately should she need them. It’s such a pleasure to visit her and see her looking so well.

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeThank you for taking the time to share your positive experience at Humberston House. We are delighted to hear that your mum has recently moved in and that you have found our team to be kind and caring.
Creating a warm and welcoming environment for residents and their families is a top priority, and we're thrilled that you feel so welcome and comfortable during your visits. It's wonderful to know that the facilities, including the beauty salon and chair exercises, have added to your mum's enjoyment and overall well-being.
We take pride in providing excellent care and creating an atmosphere that feels more like a hotel, with beautiful surroundings. It's heartening to hear that your mum, at 94 and quite independent, is thriving in our community. Our team is dedicated to ensuring her well-being and providing immediate assistance when needed.
Thank you for entrusting us with your mum's care, and we're thrilled that your visits are a pleasure and that she looks well.

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Humberston House Care Home Reviews (38)

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