Ivy Gate Lodge

71 Scarisbrick New Road, Southport PR8 6LF
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9.7 47 Reviews
  • Ivy Gate Lodge, Southport
Ivy Gate Lodge provides specialist residential and nursing care to those with varying needs.

The strategically designed home will offer a comfortable setting where all residents will be encouraged to maintain their independence and enjoy their later years.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to assessment of needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andria Smith (Lodge Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (68)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

Ivy Gate Lodge Reviews (47)

Total of 47, showing 41-47
9.7

Ivy Gate Lodge has a Review Score of 9.7 (9.660) out of 10, based on 33 reviews in the last 2 years. Over all time Ivy Gate Lodge has 47 reviews.

Overall Experience

  • 40
  • 5
  • 0
  • 0
  • 2

Date Published

47
4
13
33
14

Review from Anne J (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a superb meal for Valentine's Day. The food and service were excellent. The chef and assistant went to so much trouble to make it a special evening. All the staff/senior nurse are so kind and friendly. The manager is very helpful and friendly. The reception team are amazing.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you for your kind words! I will ensure all the staff are informed about how happy you were with your Valentine's meal.

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Review from Ralph H (Husband of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, patient and welcoming experience. I could not ask for better treatment for my wife.
Visitors are welcomed at any hour, which is a great advantage for those travelling from a distance.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you for your lovely comments! We aim to ensure everyone that walks into Ivy Gate Lodge has the best experience. Your positive feedback is much appreciated.

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Review from Maura H (Wife of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are attentive, caring and respectful, all that one would want for a loved one.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you for your kind review. It is so lovely to hear that you and your husband are happy at Ivy Gate Lodge.

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Review from P S (Wife of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Ivy Gate Lodge. Since my husband went there - two weeks ago, he looks better, is very settled and is much more interactive than before! Visiting is always a pleasant experience - the staff are very welcoming, and nothing is too much trouble! The surroundings are clean, bright
and airy. It is now his "home", and he is treated by everyone as such.

Reply from Maxine Nichol, Quality Manager at Ivy Gate Lodge

Many thanks for these positive comments. I met your husband on the day of admission, and agree that in the short time, he appears much improved and quickly settled into Ivy Gate Lodge. I will pass these positive comments on to the management and staff.

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Review from Tracey H (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager and the team have shown such compassion and respect towards not only my dad but my family during this difficult time. All the team have gone above and beyond to ensure my dad receives top quality care. Such as going to the shop for a newspaper, arranging for dads chair to be brought in from
home and ordering in his favourite drink every day. My family and I would highly recommend this new, brilliant care home.

Reply from Jayms Bell, Registered Manager at Ivy Gate Lodge

Thank you so much for your lovely kind comments. It has been our absolute pleasure to support your Dad and your family! Thank you again.

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Review from S C (Wife of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word as far as I am concerned, 'excellent'. Nothing is too much trouble and the staff are always helpful.

Reply from Jayms Bell, Registered Manager at Ivy Gate Lodge

Thank you for your 'excellent' review! We aim to provide the best possible experience for everyone who lives and works at Ivy Gate Lodge. Your kind, positive feedback is greatly appreciated! Many thanks Jayms.

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Review from Rosie J (Sister of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our hearts are broken with the condition of my brother, he needs so much care, understanding and patience. He's been here for almost 3 weeks. Wonderful! All the nurses, carers, housekeeping, catering, secretarial reception, and everyone we have met are kind, compassionate and caring. The manager sets
a wonderful example to everyone, sometimes in very challenging circumstances.
I can thoroughly recommend anyone to look around and consider this excellent Ivy Gate Lodge for your loved ones. Beautiful.

Reply from Jayms Bell, Registered Manager at Ivy Gate Lodge

Thank you so much for your lovely, kind review Rosie. We strive to provide the best possible experience for everyone living at Ivy Gate Lodge and to receive these positive words reinforces this ethos. Thank you again, Jayms.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Ivy Gate Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Ivy Gate Lodge is calculated as follows: ( (304 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (14 Very Poors x 1) ) ÷ 373 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivy Gate Lodge is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (4)

Meet the Team (1)

Gemma

Gemma Brown

Job Title: Senior Sales Advisor

Joined: 2023

My name is Gemma Brown and I have recently joined the team as a Senior Sales Advisor. After finding forever homes for people for the past 18 years in the property market now finding the right care home for your loved one.


I enjoy helping families, helping to take the stress away for them and providing the best support and customer service possible. I take pride in my support for families and customer service.


In my spare time, I enjoy spending time with my husband, two children and two dogs. I also enjoy travelling to different countries and visiting my hometown of Newcastle.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ivy Gate Lodge to verify any information. View our terms and conditions. Ivy Gate Lodge has an Enhanced Service - more info.