Kelvinside Manor

200 Dorchester Avenue, Glasgow G12 0BZ
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10 13 Reviews
  • Kelvinside Manor, Glasgow
Kelvinside Manor offers a unique blend of exceptional care and luxurious living in Glasgow’s vibrant West End. Located on Dorchester Avenue, this purpose-built care home combines contemporary design with a warm, welcoming atmosphere, creating a space where residents can feel truly at home.

The home provides tailored care services, including specialist dementia care, nursing care, and short-term respite care, all designed to prioritise independence, dignity, and overall well-being. A dedicated and highly skilled care team is available around the clock to ensure every individual’s needs are met with compassion and professionalism.

Private ensuite rooms and executive suites are thoughtfully designed to provide comfort and convenience, while the range of premium facilities enhances everyday living. Amenities include a hair and beauty salon, a cosy cinema room, and a peaceful library for quiet moments. Café spaces are perfect for socialising and enjoying light refreshments, while spacious communal areas encourage relaxation and meaningful connections.

Beautifully landscaped gardens and terraces provide a tranquil outdoor retreat, ideal for enjoying fresh air, gardening, or simply unwinding. The home’s bright and open interiors create an uplifting environment that balances functionality with a sense of community.

Kelvinside Manor stands as a premier choice for those seeking outstanding care in a modern and elegant setting. With an emphasis on quality and comfort, this home provides a supportive environment where residents can thrive and enjoy every day to the fullest.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1988
  • Self-Funded Residential Dementia Care: from £1988
  • Self-Funded Nursing Care: from £1988
  • Self-Funded Nursing Dementia Care: from £1988
  • RESPITE Self-Funded Residential Care: from £1988
  • RESPITE Self-Funded Residential Dementia Care: from £1988
  • RESPITE Self-Funded Nursing Care: from £1988
  • RESPITE Self-Funded Nursing Dementia Care: from £1988

Contact our home for the most up to date fees.

These prices are only a guideline, please contact Kelvinside Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Veronica Dormer (Manager)

Local Authority / Social Services

Admission Criteria

  • Self Funding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • The home are delighted to welcome visitors to Kelvinside Manor. Visiting hours are not set, they kindly ask visits to be booked in advance where possible, as they have numerous events and activities planned each and every day. On arrival, please check in at reception and use the hand sanitiser stations provided. Visitors are welcome in communal areas or residents’ rooms, with free parking and full accessibility onsite. For health and safety, please avoid visiting if you’re unwell. Small gifts are appreciated, but please check with colleagues regarding food items. They look forward to seeing you soon!

Parking

  • Private parking is available at Kelvinside Manor, parking spaces are limited.

10

Kelvinside Manor has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years.
Over all time Kelvinside Manor has 13 reviews.

Overall Experience
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Total of 13, showing 1-13
Review from Susan M (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home for a parent is never an easy choice but I can honestly say I have never had a days worry since my Dad moved into Kelvinside Manor. I now he is well looked after and the staff all seem to genuinely care for him and I know he cares for them. There are so many little things that they
do for him that make such a difference and have eased his transition into the home, making him feel safe and at home. Kelvinside Manor is very luxurious and has many amenities but it's the staff that make it a home.
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for your heartfelt review. We understand how difficult it can be to choose a care home, so it's wonderful to hear that you've had peace of mind since your dad moved into Kelvinside Manor. Knowing he feels safe, at home, and truly cared for by our team means the world to us, and we're so pleased the little touches have made such a difference to his transition. While we're proud of our beautiful home and amenities, it's especially lovely to hear your recognition that it's our caring colleagues who make it feel like home. Thank you for your trust and kind words.

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Review from Gina P (Daughter-in-law of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Kelvinside Manor have been absolutely outstanding in their care of my father-in-law. His diabetes is (finally!) well-managed and he has put on much-needed weight. Despite his aphasia and difficulty with communication, he is getting on well and is always full of smiles.


I've had other

family in retirement, memory, and nursing facilities and can confidently say Kelvinside Manor is by far the best I've experienced for care, cleanliness, and kindness. The home itself is lovely and very comfortable. And we all absolutely love that there is a cafe that gives my father-in-law the sense of "getting out for a nice latte". I am relieved to know that he is being so well looked after.
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for your wonderful and detailed review. We're absolutely delighted to hear how well your father-in-law is doing at Kelvinside Manor, and it's fantastic to know his diabetes is now well-managed and that he's feeling healthier and happier. It means so much to us that, despite his communication challenges, he's settled in well and is full of smiles. Your kind words about our care, cleanliness, kindness, and the little touches like the caf experience truly mean the world to our team. Thank you for your trust and for choosing Kelvinside Manor for his care-it's a privilege to have your family as part of our community.

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Review from R B (Husband of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have been very impressed by this care home. From the moment you enter, you are greeted with welcoming smiles and positive chat. The residents are all treated with kindness and consideration and are made to feel at home. The building is beautifully furnished, and it is a pleasure to stroll
along the picturesque corridors. The bedrooms are quiet, well-furnished, and all have a pleasant outlook. The cafe area, where family and friends can meet with residents, is an excellent asset, as are the outdoor areas which can be accessed easily in good weather.
My wife has been in Kelvinside Manor for 8 weeks, and has settled in well, now declaring herself to be in "a nice place". Her health has improved, partly due to the personal care and attention she has received. The food is excellent, varied, and of high quality. She has had access to regular hairdresser, physiotherapy, dentistry and optical services. And she has enjoyed the many and varied activities which are helping to promote new friendships with other residents. We have no hesitation in recommending this excellent Care Home.
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for your thoughtful and uplifting review. We're absolutely delighted to hear how well your wife has settled in at Kelvinside Manor, and that both you and your family have felt so warmly welcomed. Creating a homely, kind and engaging environment is exactly what we strive for, and it's so lovely to know that this has been your experience from the very first moment. Your kind words about the team, the surroundings, and the level of care mean a great deal - from the personal attention your wife has received, to the services and activities that have supported her health and happiness. Hearing her describe it as "a nice place" truly says it all. Thank you again for your trust and for your wholehearted recommendation. It's a privilege to care for your wife, and we're so pleased to be part of this new chapter with your family.

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Review from Oliver M (Grandson of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my second time visiting the home. It has been an incredibly enjoyable experience on both occasions. The care home is tidy and is very clean. The staff have been pleasant and helpful with anything that I needed to assist with my Grandmother. I was impressed with the quality of the food and the
variety of options on the menu.
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for your lovely review and for visiting us again at Kelvinside Manor. We're delighted to hear that both of your experiences have been so positive. It means a lot to know that our home felt clean, welcoming, and that our team were helpful and attentive during your visit with your grandmother. We're also really pleased you enjoyed the food and appreciated the variety on offer - mealtimes are such an important part of the day, and our kitchen team work hard to make them enjoyable and nourishing for everyone. Thank you again for your kind words - we look forward to welcoming you back soon.

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Review from J B (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a pleasure to see how well my mum is doing in Kelvinside Manor. The atmosphere is warm, friendly and kind. The rooms are beautiful and there is plenty of space both inside and out. My mum and I particularly love going to the cafe for a hot chocolate. There is a very sociable feel and my mum is
always being involved in activities. She has settled in well and made new friends. The care is excellent. My mum is supported and encouraged to be active, and her mobility is improving. She enjoys getting her hair and nails done at the lovely onsite salon. The staff are all warm and caring. Nothing is a problem to them. It is so reassuring to see my mum happy, secure and receiving the very best of care.
Reply from Cameron, Kelvinside Manor at Kelvinside Manor

Thank you so much for your beautiful review. We're absolutely delighted to hear how well your mum is settling in at Kelvinside Manor. It means the world to us that she's feeling happy, secure and enjoying life to the full - from her hot chocolates in the caf to making new friends and getting pampered in the salon! Our team will be over the moon to hear your kind words. Their dedication to creating a warm, friendly and sociable atmosphere is at the heart of everything we do, and it's so lovely to know it's making such a positive difference. Thank you again for sharing your experience - it's a real joy to care for your mum and to see her thriving.

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Review from M H (Sister of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my brother is being treated with care and kindness. He is a very eccentric man, but a real effort is being made by the staff to listen to him, understand him, and where possible, to include him in decisions about his own person space. The actual room my brother is in is outstandingly attractive,
and also adds to the feeling of community, as it looks onto the beautiful communal internal courtyard.
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for your kind words. We're really pleased to hear that your brother is feeling cared for and understood at Kelvinside Manor. Our team takes great pride in getting to know each resident as an individual and supporting them in a way that respects their personality and preferences. It's lovely to hear that his room and the view onto the courtyard are adding to his sense of connection and community - creating a space that feels not just safe, but like home. We truly appreciate you taking the time to share this.

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Review from Elsa M (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Kelvinside Manor last month (March 2025). Along with my brother and sister, we felt she would benefit from respite care and having visited the care home and met the manager and some of the team, felt confident that this would be the best place for her. And it really is. Mum has settled
in very well and really likes everything about it and has made new friends. She likes the staff (who are all excellent), her lovely room and the garden and enjoys the food and a glass of red wine in the evening. Being in the West End of Glasgow has made it easy for friends and family to visit regularly and have a coffee with her in the cafe there. It is a care home like no other care home we have seen and as a family, have no hesitation in recommending this to anyone else. It is really is first class.
Reply from Cameron, Kelvinside Manor at Kelvinside Manor

Thank you so much for your thoughtful and heartfelt review. We're absolutely delighted to hear that your mum has settled in so well at Kelvinside Manor and that her experience has been such a positive one for both her and your whole family. It's wonderful to know she's enjoying the company of new friends, our garden, the food - and of course, her well-deserved evening glass of red wine! Creating a welcoming, homely environment where people can live well every day is at the heart of what we do, and we're so pleased that this has been your experience. We'll be sure to pass on your kind words to our team - they'll be thrilled to know they've made such a meaningful difference. Thank you again for your kind recommendation - it means the world to us.

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Review from Gordon K (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Kelvinside Manor in February. She had left hospital in a very frail state. In the time she has been in Kelvinside Manor she is like a new woman. She has improved tremendously in almost every way in a very short space of time . This in my opinion is down to the tremendous effort of
all of the staff. Their attention to her needs has been of the highest standard both her medical needs and more personal. The home itself is lovely and food and the other facilities are of a very high standard . To me though it is the care and attention of the staff which really stands out .
I spent quite a bit of time prior to mum moving researching it and visiting on a couple of occasions. Everything the manager said they would do has been done perfectly. The manager and her team have also made the process really easy for me and my family . Visitors to my mother have all commented on the positive difference in her in just a few weeks. I would highly recommend this home.
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for your incredibly kind words. We're truly delighted to hear about the wonderful progress your mum has made since joining us at Kelvinside Manor. Our team is passionate about providing not just excellent medical care, but also the personal attention, kindness, and support that help residents truly thrive. Knowing that your mum's health, happiness, and confidence have grown in such a short time means the world to us. We're also so pleased that you and your family have found the whole experience a positive one-from your very first visits to now. Thank you for trusting us, and for taking the time to share such a thoughtful recommendation. It really does mean a lot to the whole team.

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Review from L M (Friend of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit a friend's Mum in KSM regularly. KSM is beautifully decorated, the bedrooms and public areas comfortable and welcoming. She is very settled amongst a caring community of professional, knowledgable and friendly staff that work well together as a team. Her general health and wellbeing have improved
noticeably since moving to KSM. The calm atmosphere and plentiful spaces for a chat and a coffee in the open cafe area (which is great!) make visiting a pleasure.
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for your wonderful feedback. We're delighted to hear how well your friend's mum has settled into life at Kelvinside Manor. Creating a calm, welcoming environment where residents feel truly at home is so important to us, and it's fantastic to know that the atmosphere, spaces, and care from our team have made such a positive difference to her wellbeing. We're especially pleased that visiting feels like a pleasure - that's exactly the experience we hope to create for residents, families, and friends alike. Thank you again for taking the time to share your experience with us.

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Review from David C (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kelvinside Manor really is a lovely place. My Mum has been there since February 2025 and she has been very well looked after and is both happy and safe here. Her care needs have increased over the years and the staff at this home have stepped up admirably. Her room is very comfortable and well appointed,
and mum is always beautifully turned out every day. All of the management and staff have been very friendly and professional and nothing seems to be too much trouble. The dining and communal areas are really lovely and the food seems to be excellent. All in all, Kelvinside Manor is a well run, first rate facility that I would have no hesitation in recommending to anyone else.
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for taking the time to share such kind and thoughtful feedback about Kelvinside Manor. We're absolutely delighted to hear that your mum is happy, safe, and feeling so well supported since moving into the home. Knowing that her increasing care needs have been met with professionalism and compassion from our team really means a great deal to us. We're proud of the environment we've created at Kelvinside Manor - from the well-appointed rooms and communal areas to the quality of food and everyday care - but it's the dedication of our team that makes the biggest difference. It's lovely to hear that has come through in your experience. Thank you again for your recommendation and your trust in us. It's a real privilege to care for your mum.

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Review from Sue B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial meeting with the manager of Kelvinside Manor Care I felt this was the best place for my mum to go for 2 weeks respite care, after which she decided she was like to stay on.
Mum has now settled in to her new environment, and she is being very well cared for by the wonderful staff team.
The home is attractively decorated, light and airy with the benefit of a quiet central courtyard garden with tables and chairs which residents can easily access. My mum's room is fresh and bright with two windows that look out on the courtyard and she sleeps very well there. The communal living area is another bright and attractive room with doors leading out into the courtyard, and there is a 'cafe' in another area of the building which is a nice place to go for a change of scene.
Importantly the food is very good, and my mum loves a particular staff member's excellent home-made shortbread!
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you for sharing such lovely feedback about Kelvinside Manor. We're so pleased to hear that your mum felt at home during her respite stay and chose to continue living with us. It's wonderful to know she's enjoying her surroundings, sleeping well, and being so well cared for by the team. We'll be sure to pass on the shortbread compliments too!

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Review from Claire C (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Kelvinside Manor since it opened at the end of January. Since then her health and wellbeing has improved greatly as she is being properly cared for and so well looked after in every way.


The manager and her team are all very friendly, professional and caring and have created a wonderfully

warm, welcoming and homely atmosphere.
Mum has a beautiful room and all the communal areas are very comfortable with lovely furnishings and decor, it really is such a wonderful environment.


My siblings and I are so grateful to have found such a lovely home for mum and would highly recommend Kelvinside Manor.

Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for taking the time to share this wonderful feedback about Kelvinside Manor. We're absolutely delighted to hear how much your mum has settled in since joining us and to know that her health and wellbeing have improved - that really means the world to us. Creating a warm, welcoming, and supportive environment is at the heart of everything we do, and it's fantastic to hear that our team has made such a positive impact on your family. We're especially pleased that your mum is enjoying her room and the surroundings - we've worked hard to ensure the home feels just that, like home. On behalf of our whole team at Kelvinside Manor, thank you again for your kind words and recommendation. It's a real privilege to care for your mum.

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Review from Jen M (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a big thing moving into a home, and Kelvinside Manor and all the staff are very aware of the change for the resident and their family. My Mum was made to feel so welcome from day one; there was always someone to tell her what was happening or help her in any way she needed.
My mum's care plan
was put together correctly; time was taken to understand her needs and to make sure she was cared for properly. The staff are genuinely fantastic, and it's clear they love what they do, they offer all the residents the respect and dignity they all so deserve.
I love that they have a cafe, for everyone to use at any time, it means when visiting you don't have to sit in a bedroom but can have a coffee or even a glass of wine from the wine cart and sit and feel like you are out when visiting someone in the home.
I am confident that this is the best place for my Mum, she loves all the staff which is great and I know she is safe and happy which is the most important thing.
Reply from Cameron, Kelvinside Manor Care Home at Kelvinside Manor

Thank you so much for your kind and thoughtful words. We understand just how significant a move into a care home can be, not just for our residents but for their entire family, and we're so pleased to hear that your mum felt welcome and supported from day one. It's incredibly important to us that every resident receives personalised care that reflects who they are, and we're glad this was your experience during the development of your mum's care plan. We're also happy to hear you've enjoyed the cafe and wine cart during your visits. We believe in creating warm, social spaces that help families feel at home, and it means a lot to know this has made a difference to your visits. Your confidence in Kelvinside Manor means so much to us. Knowing that your mum is safe, happy and feels at home is exactly what we strive for. Thank you again for your lovely feedback - we'll be sure to share it with the whole team.

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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Kelvinside Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for Kelvinside Manor is calculated as follows: ( (151 Excellents x 5) + (2 Goods x 4) ) ÷ 153 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kelvinside Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

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Meet the Team (1)

Veronica

Veronica Dormer

Job Title: Care Home Manager Joined: 2024

I am thrilled to have commenced my role at Meallmore, particularly at the beautiful Kelvinside Manor, a care home that exemplifies luxury and compassionate care in Glasgow’s West End.


Meallmore’s commitment to supporting and investing in its employees is evident, and I’m excited to contribute to this incredible team. At Kelvinside Manor, my focus is on managing the best team to provide personalised care, ensuring that our residents enjoy a comfortable, supportive environment where they truly feel at home. I’m also looking forward to building strong relationships with our residents and their families, fostering a community where everyone feels valued and cared for.


The state-of-the-art facilities and the warm, welcoming atmosphere at Kelvinside Manor make it a special place, and I’m honoured to be part of its journey.

Frequently Asked Questions about Kelvinside Manor

What types of Care is Kelvinside Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kelvinside Manor have?

There are 48 Single Rooms.

What are the Facilities & Services at Kelvinside Manor?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kelvinside Manor to the centre of Glasgow?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kelvinside Manor to verify any information. View our terms and conditions. Kelvinside Manor has an Enhanced Service - more info.