Kingsacre Care Home

Cochno Road, Duntocher, Clydebank G81 6RW
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9.7 51 Reviews
  • Kingsacre Care Home, Clydebank
Kingsacre Luxury Suites offers 24-hour care, including residential, nursing and palliative care. Care and support is provided by qualified care staff. The care plan for each resident is regularly reviewed in order to keep up-to-date with each individual’s changing needs and wishes.

The home is located in Duntocher, near Glasgow. There are 66 bedrooms, all en-suite and fitted with phones, televisions and internet access. Every resident has access to lounges, dining rooms, quiet libraries, balcony terrace, cinema, hair and beauty salon, residents bar and private garden, which overlooks the rolling countryside.

Kingsacre staff team aim to provide a friendly atmosphere in a homely setting. All food is freshly prepared and any dietary requirements can be catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Included in your standard fees are hairdressing, alcohol, outings & activities and private telephone line.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Dow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Appointments not necessary. Disabled access both on ground and 1st floors.

Parking

  • A sizeable car park with disabled parking bays.

Kingsacre Care Home Reviews (51)

9.7

Kingsacre Care Home has a Review Score of 9.7 (9.665) out of 10, based on 21 reviews in the last 2 years.
Over all time Kingsacre Care Home has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kingsacre Care Home
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Total of 51, showing 1-20
Review from L M (Niece of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt receives excellent care. The staff are all very welcoming and attentive. I do feel sometimes there can be breakdown in communication, but any issues are resolved quickly. The home has a calm feel about it. I was pleased to receive communication about a permanent manager, although there were
no issues with the temporary ones. I feel consistency is essential in the care environment. I am kept up to date with any health matters or issues. My aunt chooses not to join in the activities, she doesn't see herself as requiring care and likes to be independent which is encouraged.
Reply from Nicola Dow, Manager at Kingsacre Care Home

Many thanks for taking the time to submit a review of the care home. All feedback is greatly welcomed in order for us to make continual improvements to the service provided. I am pleased to hear you are happy with the care and feel any communication issues are easily and quickly resolved. Thank you again for taking the time to complete.

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Review from E H (Niece of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my aunt being assessed in hospital for Kingsacre to her entry, very professional. All the staff in the care home have always kept us up to date on her latest health issues. The home is in a quiet location. Social activities are good. Never been in for dinner, but lunch looked great. Always plenty
of staff on hand to make sure residents are attended too. All in all a great place for my aunt.
Reply from Nicola Dow, Manager at Kingsacre Care Home

Many thanks for taking the time to share your feedback. All feedback gathered is really useful for helping us to continue developing the service and we appreciate you taking the time to share your experiences. I am really pleased to hear your your experience has been so positive and we will strive to continue delivering the high standards of care experienced so far.

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Review from S C (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative has been a resident at Kingsacre since December 2024 and has settled into this environment as well as could be expected. I find the staff who care for residents are extremely caring, respectful and engaging with residents. Other staff members ie housekeeping etc are also very pleasant and
helpful. I have peace of mind my relative is safe and well looked after which is all I can ask for.
Reply from Nicola Dow, Manager at Kingsacre Care Home

Many thanks for taking the time to complete a review, this feedback is really important to us in order to continuously improve the service. I am very pleased to hear your mum has settled in so well and is happy in her new home. Thanks again.

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Review from T J (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has received wonderful care from Kingsacre over the past 2 years. However, more recently there has been a lot of changes with staff. This has been a disappointment as my mum had a very caring, thoughtful and helpful key worker/care assistant who knew my mum and myself well. With the staff
changes, the key worker was moved to another unit, which wasn't helpful with communication.
Everyone is lovely and caring, but communication and continuity is the key with loved ones and their families.
Reply from Nicola Dow, Manager at Kingsacre Care Home

Many thanks for taking the time to share your feedback with us. This allows us to learn and develop our service. We are glad you feel your mum receives good care, however appreciate due to staff changes there has been some challenges with communication. My expectation is with the increasing recruitment drive which is taking place at the moment we will soon be in a better position to provide a higher level of continuity to reduce staff movement in the home. Thank you again for your valuable feedback, this is very much appreciated.

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Review from Martina C (Daughter of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum joined the Kingsacre family in April after spending last summer there in respite. She has Alzheimer's and has been cared for by my dad and us until it became too much for her. Kingsacre has settled her in well, including activities and days out. My dad visits most days and they have made him
feel so welcome which has been so comforting for him as putting my mum into care was such a hard and upsetting decision for him and us.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

Thank you for your kind words and review. It's great to hear that you feel your Mum is part of our family and I am delighted that your dad feels welcomed into the home, as this is very important to us that family members are supported within Kingsacre Care Home. I will pass the feedback on to the team.

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Review from Simon P (Grandson of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the best care home I've ever seen. It's a real relief to know that my gran lives in a place with staff who genuinely care for her and her needs, keeping her safe and responding quickly in emergencies. The facilities and activities are great, but it's the staff who make it what it is. Keep up
the good work!
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

Thank you for your review and kind words, we will pass this on to the staff in the home. It's our pleasure to support your gran within the care home. I am pleased to hear that you are finding the activities and facilities great within the home. We continue to have a great committed staff team within Kingsacre Care Home, who really know our residents.

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Review from Alexandra H (Daughter-in-law of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff I've met go above and beyond for the residents, I can't fault them at all. They are all wonderful. They welcome visitors with open arms and make you so welcome. They also love my wee dog when he visits with me. Fantastic care home 100%.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

Thank you for your kind words and review for the home. It's fantastic to hear the feedback about the staff team, we have a consistent, passionate and caring team within the home, and I am sure they love seeing your wee dog as do the other residents.

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Review from Emma A (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute my mum became a resident, everything has been amazing - the staff really care about the residents and treat us like family. It was the best decision for my mum to go to the best home - thank goodness we found that in Kingsacre - I can't recommend this place highly enough.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

I am delighted that you have found everything in KingsAcre Care Home to be amazing. We really do try and create a feeling of one family, which also includes family members. Thank you so much for your kind review, we will pass this on to the team.

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Review from S T (Friend of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a regular visitor to a dear friend since August 2019. Both my friend and her sister received an excellent standard of care throughout their time at Kingsacre. From the staff who welcomed them in 2019, who are still working at the home, to the staff who cared for my friend after her sister’s
death. Sadly she, too, has now passed but survived her sister for almost five years. Throughout those years, Kingsacre staff built her up after a hospital stay and supported us throughout the COVID pandemic. Always appreciated the ‘open door’ policy of the manager and the approachability of all staff. Any issues were listened to and dealt with. Two words only - Thank you.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words; it was an absolute pleasure to care for your friend and her sister as well as getting to know you over the years. I really appreciate you taking the time to provide such lovely feedback.

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Review from Livingstone W (Brother of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since I am a reasonable distance from the care home and don't manage to visit too often I have requested a phone connection in the room. To date nothing has happened other than that I found the home and staff to be very good.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Hello, apologies that no phone connection has been place in the room in a timely manner. I will ensure that this is actioned as a matter of urgency.

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Review from Gerard D (Son of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled into Kingsacre reasonably well, however, after an incident of assault by another resident she became a bit unsettled. One of her primary care requirements was to ensure she had her hearing aids in daily and I had to feedback many times to staff and management to ensure this was done
before it was carried out. She now needs encouragement to put them in as she fears losing them.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you for your feedback, I will ensure that I speak to staff and that things are completed in a timely manner going forward.

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Review from C G (Nephew of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By choice, my uncle confines himself to his room, even eating his meals there. I've always found staff to be caring and sympathetic to his needs. On occasion when he has had an 'incident', staff have always contacted me to update on his situation. I'm very happy with the care and support he gets from
Kingsacre.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you for your kind words and feedback; I will share this with the staff.

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Review from Terri S (Friend of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff in Buckingham take excellent care of my friend. They are always very welcoming.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words and feedback.

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Review from Elaine M (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Kingsacre for more than two years where she has been well cared for in a clean, warm and safe environment. Lovely staff who always have time to chat and encourage residents to take part in activities.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you for your kind feedback, I will pass this onto the staff.

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Review from Eileen C (Wife of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Kingsacre to be welcoming, comfortable and has a lovely relaxed atmosphere, you feel confident that your relative is going to be well cared for. Members of staff always acknowledge you when you arrive to visit and are always on hand to answer any questions or worries you may have. All the
residents are encouraged to join in any of the activities on offer each day which is another big plus.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will pass this onto the staff.

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Review from Margaret D (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father and I are totally happy and content now that my mother is receiving the care and support that she needs. Kingsacre is a really good care home and the staff are great at what they do best and seem to have so much time for the residents and have built up a relationship which is so important
as these are the go-to people for our loved ones. The only downside sometimes is the communication, I feel that we are not informed about some of the key things, such as reviews (6 monthly), changes to key carers etc. Happy to discuss this further.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you for your kind words and feedback, this will be passed onto the staff.

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Review from C Y (Daughter of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Kingsacre late last year and since she moved, she has received outstanding care. Her dementia is fairly advanced, but she is still encouraged and assisted to actively participate in life in the home.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will share these with the team.

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Review from C T (Friend of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers and managers and everyone else on staff all seem upbeat and positive. Friend always treated kindly. It would be nice if food dribbles on clothes were cleaned up and glasses cleaned regularly.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you for your kind words and your feedback, I will share this with the team.

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Review from Grant C (Son of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited a number of possible homes for my Mum and she chose Kingsacre in advance of needing to live there. We agreed with the choice and I am very pleased that we all did. Her room is warm, bright and comfortable and the staff have been excellent. The staff are seemingly always bright and cheery
and know everyone's name and are up to date with any issues or concerns and look out for their residents.
We were concerned about a possible UTI and on calling them, Kingsacre staff had already discussed the situation with her GP and had antibiotics ordered. We are confident that she is safe, warm and well cared for and that is a huge relief for the family.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

I am delighted to hear about your mum coming to live at Kingsacre Care Home and the positive experience you are having. I will pass this on to the team. Thank you for your review.

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Review from Lynn F (Friend of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has a warm feeling when you walk in the doors. The staff are friendly and the nurses are knowledgeable. All the staff work well together. The management has an open-door policy and is friendly and welcoming. Residents are at the forefront of everything they do.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will pass these onto staff.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Kingsacre Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Kingsacre Care Home is calculated as follows: ( (171 Excellents x 5) + (72 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingsacre Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 20 Dec 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 1 hour ago

We are delighted to have vacancies at Kingsacre. Room options include those with patio doors, and spectacular views of the countryside

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Awards / Recognitions (0)

Meet the Team (5)

Nicola

Nicola Dow

Job Title: Home Manager Joined: 2025

Nicola is the dedicated Home Manager for Kingsacre Care Home

Lynn

Lynn Forey

Job Title: Staff Nurse Joined: 2019

I commenced my training in 2005 and studied at the university of the west of Scotland. Have worked in care homes since qualifying. Had a few years where I was working doing medical assessments for people claiming benefits. I came back into the care home sector is 2018 and I am glad I made this transition back into the care for the elderly as this is where I should be.

Peter

Peter Ashman

Job Title: Chef Manager Joined: 2023

Peter has worked as a Chef for 44 years and has been in the care home industry since 2019. He is passionate about making mealtimes the highlight of the day for residents!

Laura

Laura Dunne

Job Title: Financial Administrator Joined: 2023

Laura joined Kingsacre in August 2023. She has a wide knowledge of the care sector and has been working as a care home administrator since 2017.

Janice

Janice Irvine

Job Title: Receptionist Joined: 2023

Janice joined Kingsacre in July 2023 to cover Aimee’s maternity leave. Janice has extensive experience in reception and administration in both the financial and charity sectors.

Frequently Asked Questions about Kingsacre Care Home

What types of Care is Kingsacre Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kingsacre Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Kingsacre Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingsacre Care Home to the centre of Clydebank?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingsacre Care Home to verify any information. View our terms and conditions. Kingsacre Care Home has an Enhanced Service - more info.