Kingsacre Care Home

Cochno Road, Duntocher, Clydebank G81 6RW
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9.7 51 Reviews
  • Kingsacre Care Home, Clydebank
Kingsacre Luxury Suites offers 24-hour care, including residential, nursing and palliative care. Care and support is provided by qualified care staff. The care plan for each resident is regularly reviewed in order to keep up-to-date with each individual’s changing needs and wishes.

The home is located in Duntocher, near Glasgow. There are 66 bedrooms, all en-suite and fitted with phones, televisions and internet access. Every resident has access to lounges, dining rooms, quiet libraries, balcony terrace, cinema, hair and beauty salon, residents bar and private garden, which overlooks the rolling countryside.

Kingsacre staff team aim to provide a friendly atmosphere in a homely setting. All food is freshly prepared and any dietary requirements can be catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Included in your standard fees are hairdressing, alcohol, outings & activities and private telephone line.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Dow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Appointments not necessary. Disabled access both on ground and 1st floors.

Parking

  • A sizeable car park with disabled parking bays.

Kingsacre Care Home Reviews (51)

9.7

Kingsacre Care Home has a Review Score of 9.7 (9.665) out of 10, based on 21 reviews in the last 2 years.
Over all time Kingsacre Care Home has 51 reviews.

Overall Experience
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Date Published
  • 51
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Reviewer Connection to Kingsacre Care Home
  • 23
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Total of 51, showing 21-40
Review from E M (Daughter-in-law of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law collapsed at the home in the early hours of the morning. The response by the care home staff was excellent. We were kept fully informed of what was happening. She was admitted to the accident and emergency unit of the nearby hospital and throughout her wait, a member of the care team
stayed with her. Once she was discharged the home arranged for a taxi to transfer her and the carer safely back. It was a relief to know she had been so well cared for when we were unable to attend the hospital.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will pass your feedback onto staff.

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Review from Sharron D (Daughter of Resident) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Kingsacre since January. The staff are amazing, very caring and nothing is too much trouble. Her room was lovely. The home was kept spotless. The furniture is stunning. She sadly passed away on July 4th. I was glad she spent her last few months in there where she was very
content. A big thank you to all the staff.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

It was our pleasure to support your mum, she is sorely missed by all the staff and residents in Kingsacre.

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Review from Gordon C (Son of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident of Kingsacre for 6 months now, and he says he loves it there and considers it his home.
I have to say in all honesty I just can't fault the place at all, the staff are friendly and helpful and the place is always spotless.
There also always seems to be activities on and
as many of the residents are encouraged to join in, be it 'fitba skills' or visits to the golden friendship club.
I am so glad my dad is in a place he feels safe and happy in and loves to call it his home.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind feedback, this will be passed onto staff.

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Review from B D (Son of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had no idea how to even start to choose a care home for my father, I contacted many to arrange a tour and the whole experience was daunting.
However, from the moment the phone was first answered at Kingsacre I knew that was going to be my father’s new home. Everyone was so friendly and caring for
Dad.
Dad settled in very quickly and it is his home, he is safe and secure, and more importantly very happy.
The staff are amazing with him and really care how his day is going. There are many activities which Dad enjoys going to and loves the company of everyone there.
On our first visit to view Kingsacre, we were told 'let us look after your Dad, so when you visit him, it’s a visit' and that’s how it is.
All his needs are looked after by the staff, and he is thriving at Kingsacre.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will pass your feedback on to the staff.

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Review from J C (Son of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my mum moving to Kingsacre in March 2023. I can't thank all the staff enough for the care they have shown her (and me!). Nothing has been too much trouble. You have helped all of us, especially Mum, adapt to this massive change. Thank you.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will pass this onto the staff.

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Review from L M (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving our mum to care was one of the hardest decisions we ever had to make, but the minute we met with the manager to discuss we knew it was the right decision and place for our mum. Mum settled quickly and is thriving with the constant support, stimulation and activities from the team at Kingsacre.
She is loving all the amazing home-cooked meals and for us, the consistency and ensuring her medication is right and on time is also making such a difference to her health. We are so grateful to have got Mum in here and as I have always been so involved in her care I always found it hard to pass this on to anyone else but know she is in great care and well looked after here.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will share this with the staff in the care home.

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Review from Christine M (Daughter of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent her last days in Kingacre. I found the staff care and compassion outstanding. They not only looked after my mum with kindness and dignity, but they also looked after us as we sat with her. I am pleased that my mum passed in a warm, comfortable environment with family and caring staff around
her.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind feedback, I will pass this onto staff.

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Review from J B (Husband of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked at several nursing homes before choosing Kingsacre nursing home for my wife. The other nursing homes didn't even come close to being considered. The manager gave me a tour of the nursing home and answered all my questions as she was talking to me. My wife has been a resident in Kingsacre for
10 months and the care that the staff provide is excellent. The staff keep me updated on my wife's condition and let me know if my wife requires anything. I could not have chosen a better place for my wife to be cared for at the end of her days.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will pass this onto the staff.

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Review from Ethna M (Daughter of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing place. The manager ensured that all of my mum's needs and requirements were met before going into the care home and this gave me great peace of mind. The staff are excellent and provide personal care and attention with a personal touch.
The care home facilities are fantastic and to a very
high standard. My mum's overall health has improved since arriving at Kingsacre and this is due to the love, care and attention and good food that she has received. Thank you Kingsacre.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will pass this onto the staff.

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Review from Laura I (Daughter of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start? Making the decision of having to hand over the care of our precious dad was one of the hardest decisions we ever made. Months of guilt consumed me at the thought of it but I couldn't provide the care myself anymore. But in the end, I had absolutely nothing to worry about. My dad received
palliative care here for the last 3 months of his life and the love and care shown to him and us as a family was nothing short of outstanding. The way they interacted with him, had a laugh with him, cared for him with so much dignity and respect are things we can never thank you all enough for. We will never forget you all. Thank you so much. What a beautiful bunch of people!
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you for your kind words and review, we will share the feedback with the team. I am glad that you were extremely happy with Kingsacre Care Home, it was a pleasure to support your dad in the home.

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Review from Janey M (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Nice glossy brochure, magnificent sales pitch by the home’s manager on-site and again at my mother’s home regarding dementia patients. Unfortunately, my late mother’s care and well-being at their hands was the complete opposite. Reality is different from fiction.
Read Care Commission’s report, before
placing a loved one here. The home will reply to this review at the mention of CC Report. Strange that on the day and since my late mother was taken away by ambulance we have never had one phone call from them, it was as if she was never there! Poor nursing, poor communication, poor management.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

Hello, thank you for your feedback. We sincerely apologise this has been your experience. There have been many improvements made in the care home since November 2021, when your mother had a short stay with us. We have worked very closely with the Care Inspectorate and met all requirements and areas for improvement made from their findings and report as well as how the home communicate with relatives. We continue to learn from the feedback provided and will share this with the team to make improvements. We have also responded to the review published on the 7th of June 2022, the 15th June 2022 and the 16th June 2022 which relates to your mother's stay.

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Review from Joan M (Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I reside at Kingsacre as a resident, I have been here for 6 months. I am finding my experience pleasant, staff are friendly and cannot do enough for me. Kingsacre is very good and clean and has lovely views. I would highly recommend Kingsacre, there is never a dull moment.
Reply from Karlynn Wheelan, Home Manager at Kingsacre Care Home

Thank you for your kind words and review. I am delighted that you are finding Kingsacre pleasant and your finding that our staff are friendly. We really try to go above and beyond for our residents and their families. It's our pleasure to have you here at the home.

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Review from Colette L (Niece of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident now for 18 months and I cannot fault this establishment in any way. The building is well equipped, clean and homely. The staff consistently go above and beyond for every resident and their family. My young children are made welcome by staff and residents. The staff deal with
matters with dignity and respect no matter how busy they are. I honestly don’t know how they do it, it’s a job I couldn’t do.
Reply from Karlynn Wheelan, Home Manager at Kingsacre Care Home

Hello Colette. Thank you for your kind words and review. We continue to work hard to try and give everyone a positive experience including family and friends who visit their loved ones at Kingsacre. We will pass on your feedback to the team they will be delighted with this. It's our pleasure to support your aunt at the home.

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Review from N M (Granddaughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The fundamental standards of care provided by Kingsacre are questionable after seeing the care my grandmother received during her stay. Please contact the care commission for their 2022 report regarding Kingsacre prior to thinking of admitting a loved one here. I would have preferred the option to have
selected a no stars rating as this is more in line with my opinion of Kingsacre.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

Hello, thank you for your feedback. We sincerely apologise this has been your experience. There have been many improvements made in the care home since November 2021, when your Grandmother had a short stay with us. We have worked very closely with the Care Inspectorate and met all requirements and areas for improvement made from their findings. We continue to learn from the feedback provided and will share this with the team to make improvements. We have also responded to the review published on the 7th of June 2022 and the 15th June 2022 which relates to your Grandmothers stay.

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Review from Linda C (Daughter of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would give no stars if that option was available. Due to the standard of care given to my mother during her very short stay in this care home. I would advise contacting the care inspectorate for their most recent report regarding this care home before admitting a loved family member to their care.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

Hello, thank you for your feedback. We sincerely apologise this has been your experience. There have been many improvements made in the care home since November 2021, when your Mother had a short stay with us. We have worked very closely with the Care Inspectorate and met all requirements and areas for improvement made. We continue to learn from the feedback provided and will share this with the team to make improvements. We have also responded to the review published on the 7th of June 2022 which relates to your mother's stay also.

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Review from Roddy D (Son of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Our mum's personal care is outstanding by staff - Mum is assisted to eat and drink well at mealtimes - Mum loves her grub, she thoroughly enjoys afternoon tea at 3 with a nice healthy plate of fruit and slice of cake. We are kept well informed when we visit about Mum’s interaction with care home activities,
she sang and clapped away enthusiastically to a live singer at a recent jubilee party. Our mother loves music and song, music to our ears for her 3 sons to hear.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will pass this onto the staff.

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Review from A C (Daughter of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident for a few months at Kingsacre. During his stay, my dad was cared for with the utmost respect and compassion. Even when my dad's care needed changing the staff never failed him or myself.
All the staff are amazing, but a special thanks to all who really went above and beyond to
make my dad's last days comfortable.
As a nurse myself I would highly recommend Kingsacre Care Home.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you for your kind words and review, we will share the feedback with the team. I am glad that you were extremely happy with Kingsacre Care Home, it was a pleasure to support your dad in the home.

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Review from Alison W (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Kingsacre Care Home for a year and I am delighted he is in such a fantastic home. All the staff are caring and go above and beyond, my dad has come on so much in the last year. Kingsacre organise lots of activities for the residents and my dad joins in if he is able to, they are very
inclusive. Home is always clean and welcoming. What more can I say than I am extremely happy with the care provided to my dad by all the staff. Excellent, keep up the hard work, thank you!
Reply from Karlynn Wheelan, Home Manager at Kingsacre Care Home

Thank you for your kind words and review, we will share the feedback with the team. I am glad you are extremely happy with Kingsacre Care Home, it's a pleasure to support your dad in the home.

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Review from Elizabeth M (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please, please read the Care Commission report. Placing a parent in a Care Home and entrusting their care to strangers is an extremely difficult decision and we will never forgive ourselves for not choosing elsewhere and for allowing our mum to go into this place.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

I would like to apologise that this is the experience that you have had with the care home as this is not what we would hope for as we always strive to do our best. We have worked very closely with the Care Inspectorate to quickly resolve identified areas for improvement. These have now all been met and the care inspectorate are happy with the steps put in place. We constantly strive to improve our service and outcomes for residents and where there have been lessons learned, these have been shared with the team.

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Review from Roseanne M (Daughter of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time my mum spent at Kingsacre Care Home the care and attention my mum received was first class, from the carers looking after her to the housekeepers and laundry workers. As a family, we would recommend Kingsacre Care Home to anyone.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words. I will pass these on to the staff.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Kingsacre Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Kingsacre Care Home is calculated as follows: ( (171 Excellents x 5) + (72 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingsacre Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 20 Dec 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 3 hours ago

We are delighted to have vacancies at Kingsacre. Room options include those with patio doors, and spectacular views of the countryside

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Awards / Recognitions (0)

Meet the Team (5)

Nicola

Nicola Dow

Job Title: Home Manager Joined: 2025

Nicola is the dedicated Home Manager for Kingsacre Care Home

Lynn

Lynn Forey

Job Title: Staff Nurse Joined: 2019

I commenced my training in 2005 and studied at the university of the west of Scotland. Have worked in care homes since qualifying. Had a few years where I was working doing medical assessments for people claiming benefits. I came back into the care home sector is 2018 and I am glad I made this transition back into the care for the elderly as this is where I should be.

Peter

Peter Ashman

Job Title: Chef Manager Joined: 2023

Peter has worked as a Chef for 44 years and has been in the care home industry since 2019. He is passionate about making mealtimes the highlight of the day for residents!

Laura

Laura Dunne

Job Title: Financial Administrator Joined: 2023

Laura joined Kingsacre in August 2023. She has a wide knowledge of the care sector and has been working as a care home administrator since 2017.

Janice

Janice Irvine

Job Title: Receptionist Joined: 2023

Janice joined Kingsacre in July 2023 to cover Aimee’s maternity leave. Janice has extensive experience in reception and administration in both the financial and charity sectors.

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