Kingsacre Care Home

Cochno Road, Duntocher, Clydebank G81 6RW
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9.7 51 Reviews
  • Kingsacre Care Home, Clydebank
Kingsacre Luxury Suites offers 24-hour care, including residential, nursing and palliative care. Care and support is provided by qualified care staff. The care plan for each resident is regularly reviewed in order to keep up-to-date with each individual’s changing needs and wishes.

The home is located in Duntocher, near Glasgow. There are 66 bedrooms, all en-suite and fitted with phones, televisions and internet access. Every resident has access to lounges, dining rooms, quiet libraries, balcony terrace, cinema, hair and beauty salon, residents bar and private garden, which overlooks the rolling countryside.

Kingsacre staff team aim to provide a friendly atmosphere in a homely setting. All food is freshly prepared and any dietary requirements can be catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Included in your standard fees are hairdressing, alcohol, outings & activities and private telephone line.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Dow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Appointments not necessary. Disabled access both on ground and 1st floors.

Parking

  • A sizeable car park with disabled parking bays.

Kingsacre Care Home Reviews (51)

9.7

Kingsacre Care Home has a Review Score of 9.7 (9.665) out of 10, based on 21 reviews in the last 2 years.
Over all time Kingsacre Care Home has 51 reviews.

Overall Experience
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Date Published
  • 51
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  • 21
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Reviewer Connection to Kingsacre Care Home
  • 23
  • 9
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Total of 51, showing 41-51
Review from E R (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't live in the UK, it's very hard for myself and family to put Mum into care. I am happy to go home now after seeing how well she is treated. The lounge and dining room are good size, where everyone is included. You can also walk in at any time.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words, I will pass this onto the staff.

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Review from I F (Son of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy and settled which also gives me peace of mind.
The care Mum received from all the staff is first-class. She is always treated as an individual.
The care home is run very efficiently and we can see the enormous amount of hard work the manager has exerted. Kingsacre is somewhere we would
like to call home.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words I F, I will pass this onto staff.

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Review from L C (Daughter of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, excellent staff.
Comfortable and lovely food.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words Lorraine, I will share these with the team.

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Review from Jeanette M (Wife of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are so happy that we have chosen Kingsacre for my husband. He has now been there for about 10 weeks and we have seen a difference in him. The staff are lovely and so caring and my husband needs a lot of attention regarding his needs.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kind words this is very much appreciated and I will feed back to staff in the unit.

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Review from Colin M (Son of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The garden party was fantastic. Well organised, great food and fab singer. The staff was really helpful to all patients and guests. What a great day. Looking forward to the next event. The care home condition is great and all staff is so caring to all patients. My dad has improved since he arrived after
many months in hospital. Thank you Kingsacre.
Reply from Karlynn Wheelan, Manager at Kingsacre Care Home

Thank you very much for your kinds words, it was a great day for all. We look forward to future events.

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Review from L B (Daughter-in-law of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with Mum's care here. She is always praising the staff and the food. Our only concern is the high turnover of staff, particularly the manager, 3 in a year, which results in little consistency and we have had little opportunity to get to know everyone. Especially to thank everyone and
to discuss Mum's welfare.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

Hello, thank you for your review and comments. I would agree the change in the management in the care home has been a concern, however, our new manager is making a great impact in the care home and has joined us with over ten years of care home experience and starting to provide a consistent approach for residents and their loved ones. The manager will continue to organise regular resident/relative meetings to build up relationships.

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Review from A B (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum moved to Kingsacre Luxury Suites in October 2019. We, as a family have been very happy with the care and love shown to Mum. As expected it takes time to settle into a new environment and with a diagnosis of dementia and the start of new medication, it really does take time. But, I am happy to
say Mum is settled in and the Kingacre staff are an extended family. It's a beautiful care home, lovely ensuite rooms, good facilities, plenty of good food and snacks, a gorgeous setting and a great team of professional staff.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

Thank you so much for your kind words and for your review. It is our pleasure to be caring for your mum and delighted she has settled in the home.

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Review from Edward B (Son of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The amount of staff, especially managers who have left since my mother moved into Kingsacre Care Home makes me wonder just what is going on in the care home. For one manager to leave only a couple of months after starting especially after stating that they were going nowhere beggars belief.
Reply from Alan Twigg, Regional Manager at Kingsacre Care Home

Hello, thank you for your review and comments. I would agree the change in the management in the care home has been a concern, however, our new manager is making a great impact in the care home and has joined us with over ten years of care home experience. The new manager is very committed to the home and continues to work with a really caring and compassionate core team of staff. I have asked the manager to make contact with you to discuss any concerns but also share some of the focus areas for the home moving forward.

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Review from Angela C (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very fortunate to be allocated a place at Kingsacre in early December 2020, I can’t thank the staff enough for the amazing care and attention she receives. She is absolutely thriving in her new wee home and seems very happy and settled which is very comforting for us.
Weekly updates from
management and the ‘Family Surgery’ afternoon are a great practice of keeping us informed on how our loved ones are doing and the little Facebook updates on fun activities are great to see! In addition, the care staff are excellent at filling me in on my mum’s daily well-being, shenanigans and activities inc. bingo, yoga, cinema, cake making whenever I call, which is very heartening.
Kingsacre has readily accommodated any small request/query we’ve had and we look forward to inside visiting, hopefully in the not too distant future.
Reply from Lisa Kingsacre, Manager at Kingsacre Care Home

Staff and I at Kingsacre thank you for your kind words, we appreciate such positive feedback. Thanks from all the team.

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Review from Phil M (Sister of Resident) published on 2 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister went into Kingsacre at the start of July. I am pleased to say she settled well into her new home surroundings. The staff are welcoming, keep her motivated active and have made her feel happy. Communication is great and I am kept up to date with all of my sisters' routines. My sister has not
been there long but straight away I knew she would be happy and well looked after. There is so much stimulation from Bingo, coloring, TV, dominos, singing and dancing, all of the things she loves to do. I look forward to when the doors will be open for me to visit inside.
Reply from Jackie Weston, Director of Care at Kingsacre Care Home

Thank you very much for your positive comments. We are happy in the knowledge that you feel reassured with the care and support we offer at Kingsacre, and look forward to the day, hopefully soon, that we can welcome you into the home.

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Review from Anne Marie S (Daughter of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was very fortunate to be allocated a place in Kingsacre a few weeks after it opened in 2019. Like any new environment, it took him a good few weeks to actually settle. During that period, our family witnessed genuine acts of kindness and professionalism from every single member of staff.
The ‘Open Door’ policy was particularly helpful in those early days and enabled us to form lasting relationships with the team. The quality of the accommodation is 5* - from the bedrooms to the common areas. Pre Covid19, there were daily activities tailored, where possible, to the interests of the residents. Parties were arranged for birthdays, Easter, Halloween, Christmas etc and an invitation was always extended to family members. We have some fabulous photos showing dad enjoying himself. In summary, Kingsacre is a wonderful care home with amazing staff. Dad has been at his happiest this past year and now regards Kingsacre as his home and the staff his extended family.
Reply from Thomas Johnstone, Peripatetic Home Manager at Kingsacre Care Home

Many thanks for your review. All the staff at Kingsacre and myself are extremely grateful for the kind and complimentary comments that you make. We are delighted and feel privileged to know that your father enjoys residing here and feels part of our extended family. Kind regards.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Kingsacre Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Kingsacre Care Home is calculated as follows: ( (171 Excellents x 5) + (72 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingsacre Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 20 Dec 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 3 hours ago

We are delighted to have vacancies at Kingsacre. Room options include those with patio doors, and spectacular views of the countryside

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Awards / Recognitions (0)

Meet the Team (5)

Nicola

Nicola Dow

Job Title: Home Manager Joined: 2025

Nicola is the dedicated Home Manager for Kingsacre Care Home

Lynn

Lynn Forey

Job Title: Staff Nurse Joined: 2019

I commenced my training in 2005 and studied at the university of the west of Scotland. Have worked in care homes since qualifying. Had a few years where I was working doing medical assessments for people claiming benefits. I came back into the care home sector is 2018 and I am glad I made this transition back into the care for the elderly as this is where I should be.

Peter

Peter Ashman

Job Title: Chef Manager Joined: 2023

Peter has worked as a Chef for 44 years and has been in the care home industry since 2019. He is passionate about making mealtimes the highlight of the day for residents!

Laura

Laura Dunne

Job Title: Financial Administrator Joined: 2023

Laura joined Kingsacre in August 2023. She has a wide knowledge of the care sector and has been working as a care home administrator since 2017.

Janice

Janice Irvine

Job Title: Receptionist Joined: 2023

Janice joined Kingsacre in July 2023 to cover Aimee’s maternity leave. Janice has extensive experience in reception and administration in both the financial and charity sectors.

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