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Martlet Manor

Butlers Green Road, Haywards Heath, West Sussex RH16 4DA
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I found Martlet manor a lovely place for her to stay and be safe and cared formargaret s(Daughter-in-law of Resident/Service User)
Martlet Manor, Haywards Heath
Martlet Manor, Haywards Heath
Martlet Manor, Haywards Heath

The purpose-built Martlet Manor care home offers permanent and respite residential and dementia care for older people in luxurious surroundings. They also offer compassionate end of life care.

Located in Haywards Heath, the home supports residents to lead an independent and fulfilling life. All care is tailored to each resident's individual needs and lifestyle choices.

The home offers residents comfortable living as well as a fulfilling lifestyle through its own café, hair...  

Care Provided by Martlet Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Bar/Café

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,841From £1,841
Residential Dementia CareFrom £1,936From £2,178
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any

other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Martlet Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah Barrett (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Martlet Manor Reviews (40)

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9.8

Martlet Manor has a Review Score of 9.8 (9.830) out of 10, based on 23 reviews in the last 2 years. Over all time Martlet Manor has 40 reviews.

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Review from Andrew F (Respite Resident) published on 23 July 2026 Submitted via Postal Card
Overall Experience

I was brought to Martlet Manor by ambulance after 2 weeks in Hospital. All the staff looked after me with exceptional care and kindness. The food was excellent. Facilities and room were super

Reply from Rose Grover, Reviews Team at Martlet Manor
Dear Andrew
Thank you for taking the time to share your kind feedback. We're delighted to hear that you felt so well cared for during your stay at Martlet Manor.

It means a great deal to know that our team's care and kindness made a positive difference to your recovery. We're also pleased you...  

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Review from Georgina's L (Daughter of Resident) published on 15 July 2026 Submitted via Website
Overall Experience

Mom moved into Martlet Manor in February . She went in for respite care and was so happy - wanted to stay. Staff were and are extremely accommodating. Rose organised the transition from Respite cate to Permanent which was seamless and she is incredibly efficient. In addition Rose had recently gone over and above expectations in a clothing issue for Mom Thank you

Harry Amy Lorraine Rose Suzanne and especially the amazing staff on the Dementia floor make mom's life so happy. all are incredible - the care joy and friendship they bring certainly makes me realise this is the best place for mom. I live abroad so to know that mom is safe and secure is wonderful for us both - mom and I.

Thank you all from a very grateful daughter ( Georgina) for all the care and dedication.

Reply from Rose Grover, Reviews Team at Martlet Manor
Dear Georgina,
Thank you so much for your incredibly kind review. It truly means a great deal to all of us.

It has been a privilege to support both you and your mum throughout her journey with us. I'm so pleased that we could make the transition from respite to permanent care as smooth as...  

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Review from Garry J (Son-in-law of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

Martlet Manor is a modern well managed care home that is ideal for the elderly. Alway found staff to be kind and considerate. Maybe needs a recliner chair (without rocker).

Reply from Samantha Debenham, Reviews Team at Martlet Manor
Thank you very much for taking the time to leave us feedback about your experience.
At Martlet Manor care home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We are delighted you find the staff to be kind and considerate...  

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Review from W J (Daughter of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience

Martlet Manor is very clean and friendly. Staff are very approachable. Nice coffee area. My mother is very happy at Martlet Manor.

Reply from Rose Grover, Reviews Team at Martlet Manor

Thank you for taking the time to share your feedback. We are delighted to hear that your mother is happy at Martlet Manor and that you have found our home to be clean, friendly and welcoming. Our team works hard to create a comfortable environment for residents and their families, so it's wonderful...  

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Review from Adam W (Son of Resident) published on 19 June 2026 Submitted via Website
Overall Experience
The staff have been wonderful from start to finish, nothing was too much trouble.
My mother was able to recuperate and recover swiftly from hip replacement surgery, as respite before returning home.
I was immediately at ease with the facility, friendliness of the staff, safe in the knowledge that all would be taken care of.

Sincere thanks, premium service all the way, home from home.

Reply from Rose Grover, Reviews Team at Martlet Manor
Thank you for your kind review. We are so pleased to hear that your mother had a positive experience with us during her respite stay and was able to recover well.

It is lovely to know that our team helped you feel at ease and provided the support needed throughout her stay. Your comments about the...  

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Review from Marc C (Son of Resident) published on 19 June 2026 Submitted via Website
Overall Experience

My mother went into Martlet on Respite contract in Dec 25 straight from hospital - it was a very last minute had to do situation- The circumstances were more challenging for us as a family as my two brothers and I live in different parts of the world and we did not have time to visit any other homes to draw comparison so it was a bit of have to wait and see how things go. Well we could not have asked for more and definitely struck lucky not only with the home having a lovely room available for mum but the staff also being exceptional- Rose Amy James Alex Seb Lorraine Liz have all been wonderful & removed any concerns or worry that we have had. The best thing though is mum who became a permanent resident in January is better in herself & extremely happy in living at MM which she describes being like a cruise ship . She is at the early stages of dementia & becoming more forgetful but knowing that she is in a safe place & being so well looked after gives us enormous peace of mind

Reply from Rose Grover, Reviews Team at Martlet Manor

Thank you for your thoughtful review. We are so pleased to hear that your mother has settled well at Martlet Manor and is happy in her new home.

It is wonderful to know that our team has been able to support her and provide reassurance to your family, especially during what we understand was a...  

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Review from D C (Son of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience

Martlet Manor is a very welcoming environment. The staff are motivated, friendly & engaging.

Reply from Rose Grover, Reviews Team at Martlet Manor

Thank you for your kind review. We are delighted to hear that you find Martlet Manor to be a welcoming environment. Your comments about our friendly and engaging team mean a great deal to us, and we will be sure to share them with the staff.

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Review from Laurence M (Power of Attorney of Resident) published on 1 June 2026 Submitted via Website
Overall Experience

Mum was in for a two week respite and found she was happy and welcomed. She told me she has plenty of people chatting with her and that there were so many things to do that time flew by and her holiday was over before she realised it.

Reply from Rose Grover, Reviews Team at Martlet Manor

Thank you for your lovely review. We are delighted to hear that your mum felt so happy, welcomed, and well supported during her respite stay with us. It is wonderful to know she enjoyed the companionship, activities, and friendly atmosphere. We truly appreciate your kind feedback and look forward to welcoming your mum back again in the future.

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Review from Peter W (Husband of Resident) published on 20 April 2026 Submitted via Postal Card
Overall Experience

My wife has been resident at Martlet Manor for almost a year having arrived from hospital in a pitiful state, barely able to stand. Within days she regained her confidence and balance. I have throughout been most impressed by the ongoing care shown by all members of staff; they are constantly cheerful and attentive. The environment in the home is cosy, clean and welcoming. Both my sons agree with this assessment.

Reply from Rose Grover, Reviews Team at Martlet Manor
Dear Peter,

Thank you for your kind review. We are so pleased to hear about your wife’s wonderful progress since joining us, seeing her regain her confidence and balance is a testament to why we do what we do.

I will be sure to share your lovely comments with the whole team, as they take great...  

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Review from A S (Partner of Resident) published on 21 January 2026 Submitted via Postal Card
Overall Experience

My partner has been a resident for just over 6 months and after some initial hiccups she has now settled in very well and any concerns are swiftly dealt with and she receives excellent attention from the staff. All staff are very friendly and supportive and I have no concerns going forward.

Reply from Rose Grover, Reviews Team at Martlet Manor

Thank you for your kind feedback. We’re pleased to hear your partner has settled in well and that any concerns have been addressed promptly. It means a lot to know you feel confident in the care and support provided by our team. Your comments will be shared with everyone. Thank you again for your trust.

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Review from margaret s (Daughter-in-law of Resident) published on 18 January 2026 Submitted via Website
Overall Experience
When my 94 year old mother-in -law became too frail to look after herself,I found Martlet manor a lovely place for her to stay and be safe and cared for. I am very grateful to all the wonderful staff who took so much time and effort over settling her in and helping her to feel at home.
Martlet Manor is very clean and beautifully decorated . She was on the second floor and had a large airy room with her own ensuite and easy chairs . There are dining rooms on each floor and the residents enjoy well cooked food and social time together. She met some lovely ladies to chat to. I was able to stay for lunch with her and join in the chats. They also have a friendly cafe on the ground floor so that residents and visitors can enjoy time together with cake and coffee, she enjoyed this very much.
All her carers were empathetic and kind and she quickly became fond of them. Mum even got her hair done!

The management are always on hand to listen to relatives enquiries and were always so helpful.

Reply from Rose Grover, Reviews Team at Martlet Manor
Thank you so much for your lovely feedback. We’re delighted to hear that your mother-in-law felt safe, comfortable, and at home with us.

It’s wonderful to know she enjoyed the social side of life here, from meals and chats to time in the caf©, and that our team could support her with kindness and...  

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Review from Liz P (Daughter of Resident) published on 15 January 2026 Submitted via Website
Overall Experience

My father is a resident in MM. After having had 2 strokes and a stay in hospital, he was unable to live independently any longer. He joined Martlet Manor's community in May 2025 and was made to feel welcome straight away. MM is a lovely care home and dad is taken care of so well. The Carers and staff are so kind and helpful and nothing is ever too much trouble. Both communal areas and dad's room are well catered for and very clean. Dad does lots of activities both in MM and trips out in their mini bus to garden center's / museums etc. My family and I could not be more pleased with the care dad receives and the kindness he is shown by all who work at MM. Thank you.

Reply from Rose Grover, Reviews Team at Martlet Manor
Thank you for taking the time to share such kind feedback about your father's experience at Martlet Manor. We are delighted to hear that he was made to feel welcome and that both he and your family were pleased with the care and support he received.

Our team works hard to create a warm, caring...  

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Review from Emma S (Daughter of Resident) published on 21 October 2025 Submitted via Website
Overall Experience

We found MM after my mum had a terrible fall and had to have a long stay in hospital which resulted in her not being able to stay at home.It was a traumatic time for us but the team at MM were a huge support to us all constantly.I can't explain how amazing everyone was, we became so close with them and mum in a short time. They kept in touch constantly with any issues with mum,we visited every day and many times I just cried and they sat and talked to me.The food and the cleanliness were first class and the laundry worked well.There was a cafe downstairs when we needed a break, everything was thought of, it is quite a new building so nothing looked tired, it was decorated beautifully. My mum passed away there in May after 7 months she was 96.The team at MM were outstanding in every area, they had unending empathy under very difficult circumstances.Being in mums room quietly with her towards the end knowing they were outside the door to for support meant everything and always will.

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Review from Geoffrey A (Son of Resident) published on 25 September 2025 Submitted via Postal Card
Overall Experience

My mother stayed ar Martlet Manor for two weeks respite care. All the staff who cared for her are excellent in every respect - kind, considerate, attentive and professional. Her room was spacious and well furnished with a fully equipped en-suite toilet and shower. I knew that my mother was in safe, well-caring hands.

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Review from Edith C (Resident / Service User) published on 23 September 2025 Submitted via Postal Card
Overall Experience

Lovely home with caring and very friendly staff. Meals good and rooms so clean and good size. Been treated with dignity and care.

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Review from L B (Resident / Service User) published on 5 August 2025 Submitted via Postal Card
Overall Experience

I had fractured my ankle and was in rehab in the hospital. I was receiving physio, but only 3 times per week and only for 10 minutes per session. My fitness was not impressive and was unlikely to improve anytime soon. My husband approached Martlet Manor, and they agreed I could move there and receive intensive physiotherapy. Within 2 weeks, I was fit enough to return home. I would like to thank all at Martlet Manor and especially the physio.

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Review from C R (Respite Resident) published on 21 May 2025 Submitted via Postal Card
Overall Experience

On excellent experience of respite care. All staff bent over backwards to be helpful. Kindness and flexibility were key.

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Review from Christine N (Daughter of Resident) published on 15 May 2025 Submitted via Website
Overall Experience
Most days I visit my Mother at Marletts staff team are always welcoming.
They continuously assess the health,care needs of my Mother .
Lovely relaxed environment. They have a cafe which vistors, residents enjoy . Hairdressers
The residents rooms are all individual and all have a front door which again feels like you are entering their home just not a room .
Management are always assessable .
Martletts have plenty of resources,activities and will encourage all to participate.

As a family we feel that we were very lucky to find Martletts and wish this resource was a available for all people who need a care service.

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Review from helen L (Friend of Resident) published on 12 December 2024 Submitted via Website
Overall Experience

In July, a friend took us to Martlet Manor to have Sunday lunch with her husband, a resident there. From as soon as we entered the home, we were impressed by the helpful, friendly and courteous way in which our friend was treated by all the staff in the rooms, corridors and lifts. Once we had met with her husband, we could see that he was being well cared for and was content in his room. We were particularly impressed by one young male member of staff who was so imaginatively trying to coax our friend to walk again. Lunch was very good food and the serving staff in the dining room worked very hard between themselves to create a buoyant and cheerful atmosphere, a sense that Sunday lunch was an occasion to enjoy. Our visit was a pleasure.

Reply from Suzi Hawes, Reviews Team at Martlet Manor

Thank you very much for taking the time to leave us feedback about your experience and for such a lovely review. At Martlet Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Merry Christmas and a happy new year! Suzi

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Review from J C (Daughter of Resident) published on 14 October 2024 Submitted via Website
Overall Experience
My father lived at Martlet Manor for the last, difficult year of his life. He was diagnosed with dementia shortly before admission.
We felt it was important for Dad to live in a lovely home, like he'd been used to all of his life and to be well-fed and cared for. We were certainly not disappointed and often came away feeling rather envious.
The food is exceptional, with plenty of choice and portion size. Tea, coffee, juice and lots of cake are offered between meals. There is a free cafe downstairs, full of yummy goods, available for everyone. A good place to catch up with your relative/friend. There is also a free bar and a stunning garden.
The rooms are beautifully decorated with en-suite shower rooms and flat-screen TVs. The beds are like hospital beds, extremely hygienic with remote controls for positioning.
Most importantly the staff are wonderful. Full of compassion, understanding and patience, with plenty of energy and lots of fun.

We will miss our visits.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 April 2023
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Martlet Manor.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Martlet Manor.

Meet the Team (1)

Sarah Barrett
Sarah BarrettJob Title:Home Manager

I’ve worked in care for nearly two decades. I started out as a Care Assistant, but have been in management roles for nearly ten years. I joined Care UK because I was keen to find a new challenge. I’d been hearing a lot about the company, and I liked the look and feel of the home when I first looked around.

In my role, it’s important to listen to and support your team, residents and family members. You need to be proactive and think outside the box. I enjoy helping the team to progress in their careers while ensuring that they’re delivering the best quality care. Above all, I believe that Marlet Manor is going great things and has huge potential thanks to our brilliant, hard-working team.

Frequently Asked Questions about Martlet Manor

What types of Care is Martlet Manor registered for?

Older Person Care, Dementia, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Martlet Manor have?

There are 72 Single Rooms.

What are the Facilities & Services at Martlet Manor?

Bar/Café is one of the Facilities & Services.

How far is Martlet Manor to the centre of Haywards Heath?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martlet Manor to verify any information. View our terms and conditions. Martlet Manor has an Enhanced Service -more info.