Martlet Manor

Butlers Green Road, Haywards Heath RH16 4DA
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9.8 38 Reviews
  • Martlet Manor, Haywards Heath
The purpose-built Martlet Manor care home offers permanent and respite residential and dementia care for older people in luxurious surroundings. They also offer compassionate end of life care.

Located in Haywards Heath, the home supports residents to lead an independent and fulfilling life. All care is tailored to each resident's individual needs and lifestyle choices.

The home offers residents comfortable living as well as a fulfilling lifestyle through its own café, hair and beauty salon, cinema and beautiful gardens. All bedrooms have their own en-suite wet room, and are fully furnished and decorated to a high standard.

Martlet Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Martlet Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Bar/Café

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1841
  • Self-Funded Residential Dementia Care: from £1936
  • RESPITE Self-Funded Residential Care: from £2051
  • RESPITE Self-Funded Residential Dementia Care: from £2146

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Martlet Manor for full pricing details and T&Cs.

Contact Martlet Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Martlet Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Barrett (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Martlet Manor Reviews (38)

9.8

Martlet Manor has a Review Score of 9.8 (9.810) out of 10, based on 22 reviews in the last 2 years.
Over all time Martlet Manor has 38 reviews.

Overall Experience
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Reviewer Connection to Martlet Manor
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Total of 38, showing 1-20
Review from Garry J (Son-in-law of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Martlet Manor is a modern well managed care home that is ideal for the elderly. Alway found staff to be kind and considerate. Maybe needs a recliner chair (without rocker).
Reply from Samantha Debenham, Reviews Team at Martlet ManorThank you very much for taking the time to leave us feedback about your experience.
At Martlet Manor care home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are delighted you find the staff to be kind and considerate because we pride ourselves on the care and support that we provide residents.
Please be assured that we would be very happy to discuss recliner chairs, which are available based on residents' individual needs. Please do talk to a member of the team at any time.
Thank you again
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Review from W J (Daughter of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Martlet Manor is very clean and friendly. Staff are very approachable. Nice coffee area. My mother is very happy at Martlet Manor.
Reply from Rose Grover, Reviews Team at Martlet ManorThank you for taking the time to share your feedback. We are delighted to hear that your mother is happy at Martlet Manor and that you have found our home to be clean, friendly and welcoming. Our team works hard to create a comfortable environment for residents and their families, so it's wonderful to know that our approachable staff and coffee area have contributed positively to your experience. Thank you again for your kind words and for trusting us with your mother's care.
Kind regards, The Martlet Manor Team
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Review from Adam W (Son of Resident) published on 19 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been wonderful from start to finish, nothing was too much trouble.
My mother was able to recuperate and recover swiftly from hip replacement surgery, as respite before returning home.
I was immediately at ease with the facility, friendliness of the staff, safe in the knowledge that
all would be taken care of.
Sincere thanks, premium service all the way, home from home.
Reply from Rose Grover, Reviews Team at Martlet ManorThank you for your kind review. We are so pleased to hear that your mother had a positive experience with us during her respite stay and was able to recover well.
It is lovely to know that our team helped you feel at ease and provided the support needed throughout her stay. Your comments about the care and friendliness of the staff mean a great deal, and we will be sure to share them with the team.
We really appreciate your feedback and wish your mother all the best in her recovery.
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Review from Marc C (Son of Resident) published on 19 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Martlet on Respite contract in Dec 25 straight from hospital - it was a very last minute had to do situation- The circumstances were more challenging for us as a family as my two brothers and I live in different parts of the world and we did not have time to visit any other homes
to draw comparison so it was a bit of have to wait and see how things go. Well we could not have asked for more and definitely struck lucky not only with the home having a lovely room available for mum but the staff also being exceptional- Rose Amy James Alex Seb Lorraine Liz have all been wonderful & removed any concerns or worry that we have had. The best thing though is mum who became a permanent resident in January is better in herself & extremely happy in living at MM which she describes being like a cruise ship . She is at the early stages of dementia & becoming more forgetful but knowing that she is in a safe place & being so well looked after gives us enormous peace of mind
Reply from Rose Grover, Reviews Team at Martlet ManorThank you for your thoughtful review. We are so pleased to hear that your mother has settled well at Martlet Manor and is happy in her new home.

It is wonderful to know that our team has been able to support her and provide reassurance to your family, especially during what we understand was a challenging time. Your kind comments about the staff and the care provided mean a great deal, and we will be sure to share them with the team.

We are especially glad to hear she feels safe, well cared for, and content, and we very much enjoy having her as part of our home.
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Review from D C (Son of Resident) published on 16 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Martlet Manor is a very welcoming environment. The staff are motivated, friendly & engaging.
Reply from Rose Grover, Reviews Team at Martlet ManorThank you for your kind review. We are delighted to hear that you find Martlet Manor to be a welcoming environment. Your comments about our friendly and engaging team mean a great deal to us, and we will be sure to share them with the staff.
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Review from Laurence M (Power of Attorney of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in for a two week respite and found she was happy and welcomed. She told me she has plenty of people chatting with her and that there were so many things to do that time flew by and her holiday was over before she realised it.
Reply from Rose Grover, Reviews Team at Martlet ManorThank you for your lovely review. We are delighted to hear that your mum felt so happy, welcomed, and well supported during her respite stay with us. It is wonderful to know she enjoyed the companionship, activities, and friendly atmosphere. We truly appreciate your kind feedback and look forward to welcoming your mum back again in the future.
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Review from Peter W (Husband of Resident) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been resident at Martlet Manor for almost a year having arrived from hospital in a pitiful state, barely able to stand. Within days she regained her confidence and balance. I have throughout been most impressed by the ongoing care shown by all members of staff; they are constantly cheerful
and attentive. The environment in the home is cosy, clean and welcoming. Both my sons agree with this assessment.
Reply from Rose Grover, Reviews Team at Martlet ManorDear Peter,
Thank you for your kind review. We are so pleased to hear about your wife’s wonderful progress since joining us, seeing her regain her confidence and balance is a testament to why we do what we do.

I will be sure to share your lovely comments with the whole team, as they take great pride in maintaining a cheerful and attentive atmosphere. We also appreciate your feedback regarding our activities, as we are always looking for ways to improve.

Kind Regards,
Rose
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Review from A S (Partner of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has been a resident for just over 6 months and after some initial hiccups she has now settled in very well and any concerns are swiftly dealt with and she receives excellent attention from the staff. All staff are very friendly and supportive and I have no concerns going forward.
Reply from Rose Grover, Reviews Team at Martlet ManorThank you for your kind feedback. We’re pleased to hear your partner has settled in well and that any concerns have been addressed promptly. It means a lot to know you feel confident in the care and support provided by our team. Your comments will be shared with everyone. Thank you again for your trust.
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Review from margaret s (Daughter-in-law of Resident) published on 18 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my 94 year old mother-in -law became too frail to look after herself,I found Martlet manor a lovely place for her to stay and be safe and cared for. I am very grateful to all the wonderful staff who took so much time and effort over settling her in and helping her to feel at home.
Martlet Manor
is very clean and beautifully decorated . She was on the second floor and had a large airy room with her own ensuite and easy chairs . There are dining rooms on each floor and the residents enjoy well cooked food and social time together. She met some lovely ladies to chat to. I was able to stay for lunch with her and join in the chats. They also have a friendly cafe on the ground floor so that residents and visitors can enjoy time together with cake and coffee, she enjoyed this very much.
All her carers were empathetic and kind and she quickly became fond of them. Mum even got her hair done!
The management are always on hand to listen to relatives enquiries and were always so helpful.
Reply from Rose Grover, Reviews Team at Martlet ManorThank you so much for your lovely feedback. We’re delighted to hear that your mother-in-law felt safe, comfortable, and at home with us.
It’s wonderful to know she enjoyed the social side of life here, from meals and chats to time in the caf©, and that our team could support her with kindness and care. Your kind words about our staff and environment will be shared with everyone.
Thank you again for your support—it truly means a lot.
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Review from Liz P (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident in MM. After having had 2 strokes and a stay in hospital, he was unable to live independently any longer. He joined Martlet Manor's community in May 2025 and was made to feel welcome straight away. MM is a lovely care home and dad is taken care of so well. The Carers and staff
are so kind and helpful and nothing is ever too much trouble. Both communal areas and dad's room are well catered for and very clean. Dad does lots of activities both in MM and trips out in their mini bus to garden center's / museums etc. My family and I could not be more pleased with the care dad receives and the kindness he is shown by all who work at MM. Thank you.
Reply from Rose Grover, Reviews Team at Martlet ManorThank you for taking the time to share such kind feedback about your father's experience at Martlet Manor. We are delighted to hear that he was made to feel welcome and that both he and your family were pleased with the care and support he received.
Our team works hard to create a warm, caring environment where residents can feel at home, and it is wonderful to know that the kindness of our carers and staff, the activities on offer, and the overall atmosphere of the home made a positive difference to your father's time with us.
Your thoughtful comments mean a great deal to the whole team, and we are grateful that you chose to share your experience. Thank you again for your kind words.
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Review from Emma S (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found MM after my mum had a terrible fall and had to have a long stay in hospital which resulted in her not being able to stay at home.It was a traumatic time for us but the team at MM were a huge support to us all constantly.I can't explain how amazing everyone was, we became so close with them
and mum in a short time. They kept in touch constantly with any issues with mum,we visited every day and many times I just cried and they sat and talked to me.The food and the cleanliness were first class and the laundry worked well.There was a cafe downstairs when we needed a break, everything was thought of, it is quite a new building so nothing looked tired, it was decorated beautifully. My mum passed away there in May after 7 months she was 96.The team at MM were outstanding in every area, they had unending empathy under very difficult circumstances.Being in mums room quietly with her towards the end knowing they were outside the door to for support meant everything and always will.
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Review from Geoffrey A (Son of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed ar Martlet Manor for two weeks respite care. All the staff who cared for her are excellent in every respect - kind, considerate, attentive and professional. Her room was spacious and well furnished with a fully equipped en-suite toilet and shower. I knew that my mother was in safe,
well-caring hands.
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Review from Edith C (Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home with caring and very friendly staff. Meals good and rooms so clean and good size. Been treated with dignity and care.
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Review from L B (Resident) assisted by family/friend published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had fractured my ankle and was in rehab in the hospital. I was receiving physio, but only 3 times per week and only for 10 minutes per session. My fitness was not impressive and was unlikely to improve anytime soon. My husband approached Martlet Manor, and they agreed I could move there and receive
intensive physiotherapy. Within 2 weeks, I was fit enough to return home. I would like to thank all at Martlet Manor and especially the physio.
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Review from C R (Respite Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On excellent experience of respite care. All staff bent over backwards to be helpful. Kindness and flexibility were key.
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Review from Christine N (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Most days I visit my Mother at Marletts staff team are always welcoming.
They continuously assess the health,care needs of my Mother .
Lovely relaxed environment. They have a cafe which vistors, residents enjoy . Hairdressers
The residents rooms are all individual and all have a front
door which again feels like you are entering their home just not a room .
Management are always assessable .
Martletts have plenty of resources,activities and will encourage all to participate.
As a family we feel that we were very lucky to find Martletts and wish this resource was a available for all people who need a care service.
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Review from helen L (Friend of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In July, a friend took us to Martlet Manor to have Sunday lunch with her husband, a resident there. From as soon as we entered the home, we were impressed by the helpful, friendly and courteous way in which our friend was treated by all the staff in the rooms, corridors and lifts. Once we had met with
her husband, we could see that he was being well cared for and was content in his room. We were particularly impressed by one young male member of staff who was so imaginatively trying to coax our friend to walk again. Lunch was very good food and the serving staff in the dining room worked very hard between themselves to create a buoyant and cheerful atmosphere, a sense that Sunday lunch was an occasion to enjoy. Our visit was a pleasure.
Reply from Suzi Hawes, Reviews Team at Martlet ManorThank you very much for taking the time to leave us feedback about your experience and for such a lovely review. At Martlet Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Merry Christmas and a happy new year! Suzi
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Review from J C (Daughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father lived at Martlet Manor for the last, difficult year of his life. He was diagnosed with dementia shortly before admission.
We felt it was important for Dad to live in a lovely home, like he'd been used to all of his life and to be well-fed and cared for. We were certainly not disappointed
and often came away feeling rather envious.
The food is exceptional, with plenty of choice and portion size. Tea, coffee, juice and lots of cake are offered between meals. There is a free cafe downstairs, full of yummy goods, available for everyone. A good place to catch up with your relative/friend. There is also a free bar and a stunning garden.
The rooms are beautifully decorated with en-suite shower rooms and flat-screen TVs. The beds are like hospital beds, extremely hygienic with remote controls for positioning.
Most importantly the staff are wonderful. Full of compassion, understanding and patience, with plenty of energy and lots of fun.
We will miss our visits.
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Review from Leigh Jon D (Son of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother urgently needed a short stay at the Martlet Manor to give herself some much-needed respite care for a few weeks following a difficult period with her health. The Customer Relations Manager was contacted and was quick to assist in finding a suitable room and get her moved in. My mother had
previously stayed for a similar period earlier in the year and was very keen to return to the same facility. It was a nice surprise to discover that she would be returning to the same room as before which has made the move very un-stressful for my mother and she has quickly settled in. I'd like to thank the team at Martlet Manor for their support and kind professional care that they are providing, it means a lot to me knowing my Mother is happy and well looked after.
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Review from J B (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has only been in the home for just under a week and wow what a difference we have seen in her already. For someone who never wanted to be in a home, when we showed her Martlet Manor she seemed so excited about being a resident and wanted to go there as her first choice. She has made some
friends already and we cannot fault the amazing staff that work so hard and make my mother feel so welcome. For a long time we have done nothing but worry about her health and safety at home but now that has been taken care of at Martlet Manor. We absolutely love it there for her and highly recommend.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Martlet Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Martlet Manor is calculated as follows: ( (211 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 258 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Martlet Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (115)

Meet the Team (1)

Sarah

Sarah Barrett

Job Title: Home Manager

I’ve worked in care for nearly two decades. I started out as a Care Assistant, but have been in management roles for nearly ten years. I joined Care UK because I was keen to find a new challenge. I’d been hearing a lot about the company, and I liked the look and feel of the home when I first looked around.


In my role, it’s important to listen to and support your team, residents and family members. You need to be proactive and think outside the box. I enjoy helping the team to progress in their careers while ensuring that they’re delivering the best quality care. Above all, I believe that Marlet Manor is going great things and has huge potential thanks to our brilliant, hard-working team.

Frequently Asked Questions about Martlet Manor

What types of Care is Martlet Manor registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Martlet Manor have?

There are 72 Single Rooms.

What are the Facilities & Services at Martlet Manor?

Bar/Café is one of the Facilities & Services.

How far is Martlet Manor to the centre of Haywards Heath?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martlet Manor to verify any information. View our terms and conditions. Martlet Manor has an Enhanced Service - more info.