Martlet Manor

Butlers Green Road, Haywards Heath RH16 4DA
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9.9 28 Reviews
  • Martlet Manor, Haywards Heath
The purpose-built Martlet Manor care home offers permanent and respite residential and dementia care for older people in luxurious surroundings. They also offer compassionate end of life care.

Located in Haywards Heath, the home supports residents to lead an independent and fulfilling life. All care is tailored to each resident's individual needs and lifestyle choices.

The home offers residents comfortable living as well as a fulfilling lifestyle through its own café, hair and beauty salon, cinema and beautiful gardens. All bedrooms have their own en-suite wet room, and are fully furnished and decorated to a high standard.

Martlet Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Martlet Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Bar/Café

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1841
  • Self-Funded Residential Dementia Care: from £1936
  • RESPITE Self-Funded Residential Care: from £2051
  • RESPITE Self-Funded Residential Dementia Care: from £2146

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Martlet Manor to find out the exact price for your requirements.

Contact Martlet Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Martlet Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sarah Barrett (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Martlet Manor Reviews (28)

9.9

Martlet Manor has a Review Score of 9.9 (9.869) out of 10, based on 17 reviews in the last 2 years.
Over all time Martlet Manor has 28 reviews.

Overall Experience
  • 24
  • 4
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Date Published
  • 28
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  • 17
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Reviewer Connection to Martlet Manor
  • 14
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Total of 28, showing 21-28
Review from Fiona P (Daughter of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Martlet Manor go above and beyond in ensuring that my Mother, who has dementia, is safe and beautifully cared for. Nothing is too much trouble, be it getting her a specially prepared meal if she doesn’t fancy what’s on the menu, to letting her have two baths a day, because she wants to. My Mother, and
I, are treated with respect, dignity and the safeguarding in place is second to none. If I had to go into a permanent care home, I’d be clamouring to get into Martlet Manor. From the moment you walk through the door, you’re made to feel like the most important person and nothing you ask for or expect will be a pain. My Mother calls Martlet Manor “home”. That says it all to me. Thank you to every staff member and personnel for making my Mother’s life so smooth and gentle in her fragile state. I’m in your debt. My Mother is safe and that means everything to me.
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Review from Nicola W (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently moved both our parents into Martlet Manor. A very emotional time for us all but one which has been made so much easier with the kind and caring attitude of the staff. No question big or small has been ignored with particular thanks to the customer care manager, being so kind and patient
and spending a great deal of time on the phone helping us with our concerns and settling mum and dad.
We are so impressed with the energy and care the staff put into making sure all residents are happy and settled. The staff know all the residents names and greet everyone with a smile. Nothing is too much bother.
Mum has been really enjoying all the activities and loving cinema night on a Friday evening. They both enjoy sitting in the sunshine on the patio with their sun hats on enjoying a cup of tea and cake as if they are on holiday!
Our family is so grateful to have found such a wonderful care home and feel very fortunate that our parents are in such safe hands.
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Review from C H (Daughter of Resident) published on 20 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent facilities, food and staff. Everyone from housekeeping to the chef goes above and beyond to make the residents and their relatives feel at home. The home is spotless, secure and the residents seem to enjoy themselves!
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Review from Bill (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old father moved into Martlet Manor Care Home recently, after looking at a number of care homes Martlet Manor was our choice and we have not been disappointed.
The staff are caring and, most importantly, know all the residents' names, always friendly and caring.
My father thinks he is in
a five-star hotel, he enjoys the choice of food and the activities that are organised regularly plus the addition of outside visits.
We thoroughly recommend this care home.
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Review from Geoff L (Son of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Martlet Manor in the 2nd quarter of 2022. It was her decision to leave her home of 40 years and move to a care home chosen by her children. Apart from the first two days, when she was slightly confused by the change, she has been blissfully happy ever since.
She is extremely comfortable
and very well looked after. She loves her garden-facing room and participates in most of the activities on offer. As one of her children, it is a delight to see her so happy, and we all appreciate the level of care that is provided. The staff are always cheerful, welcoming, helpful, and prompt to respond.
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Review from V P (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of Martlet Manor for the past year and is extremely happy in the home. Having taken the difficult decision to move her from her own home into a care home that looks after dementia patients, I am really pleased with the care that she receives from the lovely and very caring
carers at Martlet Manor. There are activities that stimulate her and make her happy and the support of all the staff is excellent. Thoroughly recommended.
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Review from Dorothy E (Cousin of Resident) published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Marley Manor is a very nice and friendly place. My relative has settled in well. Staff are very helpful, kind and supportive.
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Review from B D (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly and helpful. My Mum engages and interacts well with the carers and the management and the clinical staff. When I visit we often sit in the cafe or outside in the lovely gardens. My mum likes the homeliness of Martlet Manor, very comfortable and clean. She enjoyed the activities
of the Jubilee weekend. A very recommendable care home.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Martlet Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Martlet Manor is calculated as follows: ( (173 Excellents x 5) + (26 Goods x 4) ) ÷ 199 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Martlet Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Sarah

Sarah Barrett

Job Title: Home Manager

I’ve worked in care for nearly two decades. I started out as a Care Assistant, but have been in management roles for nearly ten years. I joined Care UK because I was keen to find a new challenge. I’d been hearing a lot about the company, and I liked the look and feel of the home when I first looked around.


In my role, it’s important to listen to and support your team, residents and family members. You need to be proactive and think outside the box. I enjoy helping the team to progress in their careers while ensuring that they’re delivering the best quality care. Above all, I believe that Marlet Manor is going great things and has huge potential thanks to our brilliant, hard-working team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martlet Manor to verify any information. View our terms and conditions. Martlet Manor has an Enhanced Service - more info.