Martlet Manor

Butlers Green Road, Haywards Heath RH16 4DA
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9.8 25 Reviews
  • Martlet Manor, Haywards Heath
The purpose-built Martlet Manor care home offers permanent and respite residential and dementia care for older people in luxurious surroundings. They also offer compassionate end of life care.

Located in Haywards Heath, the home supports residents to lead an independent and fulfilling life. All care is tailored to each resident's individual needs and lifestyle choices.

The home offers residents comfortable living as well as a fulfilling lifestyle through its own café, hair and beauty salon, cinema and beautiful gardens. All bedrooms have their own en-suite wet room, and are fully furnished and decorated to a high standard.

Martlet Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1729
  • Self-Funded Residential Dementia Care: from £1819
  • RESPITE Self-Funded Residential Care: from £1939
  • RESPITE Self-Funded Residential Dementia Care: from £2029

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Martlet Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Sarah Barrett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Martlet Manor Reviews (25)

Total of 25, showing 21-25
9.8

Martlet Manor has a Review Score of 9.8 (9.844) out of 10, based on 16 reviews in the last 2 years. Over all time Martlet Manor has 25 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 0

Date Published

25
3
8
16
9

Review from Bill (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old father moved into Martlet Manor Care Home recently, after looking at a number of care homes Martlet Manor was our choice and we have not been disappointed.
The staff are caring and, most importantly, know all the residents' names, always friendly and caring.
My father thinks he is in
a five-star hotel, he enjoys the choice of food and the activities that are organised regularly plus the addition of outside visits.
We thoroughly recommend this care home.

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Review from Geoff L (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Martlet Manor in the 2nd quarter of 2022. It was her decision to leave her home of 40 years and move to a care home chosen by her children. Apart from the first two days, when she was slightly confused by the change, she has been blissfully happy ever since.
She is extremely comfortable
and very well looked after. She loves her garden-facing room and participates in most of the activities on offer. As one of her children, it is a delight to see her so happy, and we all appreciate the level of care that is provided. The staff are always cheerful, welcoming, helpful, and prompt to respond.

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Review from V P (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Martlet Manor for the past year and is extremely happy in the home. Having taken the difficult decision to move her from her own home into a care home that looks after dementia patients, I am really pleased with the care that she receives from the lovely and very caring
carers at Martlet Manor. There are activities that stimulate her and make her happy and the support of all the staff is excellent. Thoroughly recommended.

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Review from Dorothy E (Cousin of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marley Manor is a very nice and friendly place. My relative has settled in well. Staff are very helpful, kind and supportive.

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Review from B D (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly and helpful. My Mum engages and interacts well with the carers and the management and the clinical staff. When I visit we often sit in the cafe or outside in the lovely gardens. My mum likes the homeliness of Martlet Manor, very comfortable and clean. She enjoyed the activities
of the Jubilee weekend. A very recommendable care home.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Martlet Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Martlet Manor is calculated as follows: ( (157 Excellents x 5) + (29 Goods x 4) ) ÷ 186 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Martlet Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (94)

Meet the Team (1)

Sarah

Sarah Barrett

Job Title: Home Manager

I’ve worked in care for nearly two decades. I started out as a Care Assistant, but have been in management roles for nearly ten years. I joined Care UK because I was keen to find a new challenge. I’d been hearing a lot about the company and I liked the look and feel of the home when I first looked around.


In my role, it’s important to listen to and support your team, residents and family members. You need to be proactive and think outside the box. I enjoy helping the team to progress in their careers while ensuring that they’re delivering the best quality care. Above all, I believe that Marlet Manor is going great things and has huge potential thanks to our brilliant, hard-working team.

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