Martlet Manor

My mother stayed ar Martlet Manor for two weeks respite care. All the staff who cared for her are excellent in every respect - kind, considerate, attentive and professional. Her room was spacious and well furnished with a fully equipped en-suite toilet and shower. I knew that my mother was in safe, well-caring hands.

Lovely home with caring and very friendly staff. Meals good and rooms so clean and good size. Been treated with dignity and care.

I had fractured my ankle and was in rehab in the hospital. I was receiving physio, but only 3 times per week and only for 10 minutes per session. My fitness was not impressive and was unlikely to improve anytime soon. My husband approached Martlet Manor, and they agreed I could move there and receive intensive physiotherapy. Within 2 weeks, I was fit enough to return home. I would like to thank all at Martlet Manor and especially the physio.

On excellent experience of respite care. All staff bent over backwards to be helpful. Kindness and flexibility were key.

As a family we feel that we were very lucky to find Martletts and wish this resource was a available for all people who need a care service.

In July, a friend took us to Martlet Manor to have Sunday lunch with her husband, a resident there. From as soon as we entered the home, we were impressed by the helpful, friendly and courteous way in which our friend was treated by all the staff in the rooms, corridors and lifts. Once we had met with her husband, we could see that he was being well cared for and was content in his room. We were particularly impressed by one young male member of staff who was so imaginatively trying to coax our friend to walk again. Lunch was very good food and the serving staff in the dining room worked very hard between themselves to create a buoyant and cheerful atmosphere, a sense that Sunday lunch was an occasion to enjoy. Our visit was a pleasure.

We will miss our visits.

My mother urgently needed a short stay at the Martlet Manor to give herself some much-needed respite care for a few weeks following a difficult period with her health. The Customer Relations Manager was contacted and was quick to assist in finding a suitable room and get her moved in. My mother had previously stayed for a similar period earlier in the year and was very keen to return to the same facility. It was a nice surprise to discover that she would be returning to the same room as before which has made the move very un-stressful for my mother and she has quickly settled in. I'd like to thank the team at Martlet Manor for their support and kind professional care that they are providing, it means a lot to me knowing my Mother is happy and well looked after.

Our mother has only been in the home for just under a week and wow what a difference we have seen in her already. For someone who never wanted to be in a home, when we showed her Martlet Manor she seemed so excited about being a resident and wanted to go there as her first choice. She has made some friends already and we cannot fault the amazing staff that work so hard and make my mother feel so welcome. For a long time we have done nothing but worry about her health and safety at home but now that has been taken care of at Martlet Manor. We absolutely love it there for her and highly recommend.

My Dad moved into Martlet Manor after the death of my Mum. He quickly settled in and grew to love it there! The staff were wonderful and he really enjoyed joining in with all of the activities, I have a year's worth of wonderful memories of him living near me. When his life was nearing an end the care and kindness we all received was second to none. My thanks go to the whole team.

My mother was one of the first residents of Martlet Manor and lived there for over two and a half years. During that time she received excellent care from staff and had some favourite activities from among the many and varied options on offer. It was great to see her make friends and benefit from increased social contact, after having been quite isolated during the latter years of her independent life. The cafe and outdoor space meant that visiting was always a pleasant experience. Staff were very vigilant of her health, keeping me informed of any concerns, and I never had any doubt that she was in safe hands.

My friend has been at Martlet Manor for eight months now. When they arrived very frail and confused having got to the point of not being able to look after herself, she has improved so much. Because of the wonderful care she has 24/7. There is always someone to talk with, and the coffee shop is an amazing place to go for drinks and cake. The staff bend over backwards to help and go that extra mile. The building and rooms are large, bright and beautifully decorated.

Earlier this year, we took the decision to move our 92-year-old Mum from her existing care home into Martlet Manor, in order to be nearer to Dad's flat. We realised the change might not be easy for her as she was very settled in her routine but Mum soon engaged with the idea. We had very good dealings with the Customer Service team who went out of their way to facilitate the move for us. The care home is so bright and welcoming as you enter and Mum's patio room is very comfortable. The communal cafe is an absolute highlight (as are the homemade cakes) and Mum has already enjoyed entertaining her visitors in there. We have each eaten with Mum in the ground floor dining room and have found the food to be excellent. Mum has been stimulated and entertained by all the exciting events and activities open to her (she is still talking about the man with his electric ukele). Thanks to all the staff, particularly the Activities team, who have gone out of their way to make Mum feel so at home.

I also very much appreciate that the home manager is easily accessible, and feel that if I had a concern I could and would raise it. We took great care in choosing this home from lots available and regularly say how glad we are that my uncle is at Martlet Manor!

My experience of Martlet Manor has been very good. My mother has settled in well, has made a number of new friends and is certainly much happier now than when she was last living independently in Summer 2023. The staff are always very helpful and I know that Mum really appreciates everything they do for her. She has also put on some much needed weight which is a testament to the quality of the meals provided. In summary, I’m sure she would say it now really feels like home to her.

Since moving in, Mum has been well cared for. The staff are very friendly and the food is very good. Any issues are readily resolved. My sister and I are very happy that Mum is in the right environment for her now and she will be happy after a few weeks of settling in.

Nothing is perfect in life, but I'm confident that Mum is in the best place possible to meet her needs and as we travel this road together (and believe you me it has been a steep learning curve for me too) any problems we do encounter will be resolved as quickly and efficiently as possible.

My mother was in Martlet Manor Care Home for nearly two years and was always treated with respect and compassion. The staff were amazing and very caring not just for the resident but family as well. Towards the end of Mum's life, every time I left her, any of the staff I passed on my way out would ask if I was ok. That meant a lot to me, thank you to everyone at Martlet Manor.

If anyone has an elderly relative that needs full-time care, then go and visit your local Care UK residential home. You will be amazed at the clean, beautifully maintained facilities that offer your relative plenty of activities and genuine supportive, person-centred care.

Martlet Manor go above and beyond in ensuring that my Mother, who has dementia, is safe and beautifully cared for. Nothing is too much trouble, be it getting her a specially prepared meal if she doesn’t fancy what’s on the menu, to letting her have two baths a day, because she wants to. My Mother, and I, are treated with respect, dignity and the safeguarding in place is second to none. If I had to go into a permanent care home, I’d be clamouring to get into Martlet Manor. From the moment you walk through the door, you’re made to feel like the most important person and nothing you ask for or expect will be a pain. My Mother calls Martlet Manor “home”. That says it all to me. Thank you to every staff member and personnel for making my Mother’s life so smooth and gentle in her fragile state. I’m in your debt. My Mother is safe and that means everything to me.