
I found Martlet manor a lovely place for her to stay and be safe and cared formargaret s(Daughter-in-law of Resident/Service User)



I found Martlet manor a lovely place for her to stay and be safe and cared formargaret s(Daughter-in-law of Resident/Service User)



The purpose-built Martlet Manor care home offers permanent and respite residential and dementia care for older people in luxurious surroundings. They also offer compassionate end of life care.
Located in Haywards Heath, the home supports residents to lead an independent and fulfilling life. All care is tailored to each resident's individual needs and lifestyle choices.
The home offers residents comfortable living as well as a fulfilling lifestyle through its own café, hair...
Care Provided by Martlet Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Bar/Café
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Martlet Manor for full pricing details and T&Cs.
Contact Martlet Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sarah Barrett (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Martlet Manor Reviews (40)
Martlet Manor has a Review Score of 9.8 (9.830) out of 10, based on 23 reviews in the last 2 years.
Over all time Martlet Manor has 40 reviews.
My mother urgently needed a short stay at the Martlet Manor to give herself some much-needed respite care for a few weeks following a difficult period with her health. The Customer Relations Manager was contacted and was quick to assist in finding a suitable room and get her moved in. My mother had previously stayed for a similar period earlier in the year and was very keen to return to the same facility. It was a nice surprise to discover that she would be returning to the same room as before which has made the move very un-stressful for my mother and she has quickly settled in. I'd like to thank the team at Martlet Manor for their support and kind professional care that they are providing, it means a lot to me knowing my Mother is happy and well looked after.
Our mother has only been in the home for just under a week and wow what a difference we have seen in her already. For someone who never wanted to be in a home, when we showed her Martlet Manor she seemed so excited about being a resident and wanted to go there as her first choice. She has made some friends already and we cannot fault the amazing staff that work so hard and make my mother feel so welcome. For a long time we have done nothing but worry about her health and safety at home but now that has been taken care of at Martlet Manor. We absolutely love it there for her and highly recommend.
My Dad moved into Martlet Manor after the death of my Mum. He quickly settled in and grew to love it there! The staff were wonderful and he really enjoyed joining in with all of the activities, I have a year's worth of wonderful memories of him living near me. When his life was nearing an end the care and kindness we all received was second to none. My thanks go to the whole team.
My mother was one of the first residents of Martlet Manor and lived there for over two and a half years. During that time she received excellent care from staff and had some favourite activities from among the many and varied options on offer. It was great to see her make friends and benefit from increased social contact, after having been quite isolated during the latter years of her independent life. The cafe and outdoor space meant that visiting was always a pleasant experience. Staff were very vigilant of her health, keeping me informed of any concerns, and I never had any doubt that she was in safe hands.
Hi Mary, thank you very much for taking the time to leave us such a lovely review. We loved having your mum here and wish you all the best for the future. Pop in and see us anytime! At Martlet Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My friend has been at Martlet Manor for eight months now. When they arrived very frail and confused having got to the point of not being able to look after herself, she has improved so much. Because of the wonderful care she has 24/7. There is always someone to talk with, and the coffee shop is an amazing place to go for drinks and cake. The staff bend over backwards to help and go that extra mile. The building and rooms are large, bright and beautifully decorated.
Thank you very much for taking the time to leave us such lovely feedback; it is much appreciated by all our colleagues. We are proud of our home! At Martlet Manor, we pride ourselves on setting high standards, so we are always pleased to hear that your experience has been such a positive one. Thank you
Earlier this year, we took the decision to move our 92-year-old Mum from her existing care home into Martlet Manor, in order to be nearer to Dad's flat. We realised the change might not be easy for her as she was very settled in her routine but Mum soon engaged with the idea. We had very good dealings with the Customer Service team who went out of their way to facilitate the move for us. The care home is so bright and welcoming as you enter and Mum's patio room is very comfortable. The communal cafe is an absolute highlight (as are the homemade cakes) and Mum has already enjoyed entertaining her visitors in there. We have each eaten with Mum in the ground floor dining room and have found the food to be excellent. Mum has been stimulated and entertained by all the exciting events and activities open to her (she is still talking about the man with his electric ukele). Thanks to all the staff, particularly the Activities team, who have gone out of their way to make Mum feel so at home.
Thank you very much for taking the time to leave us such lovely feedback. We are delighted to have Mum with us as we are her family! I hope she will have many happy years with us. At Martlet Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Very best wishes.
I also very much appreciate that the home manager is easily accessible, and feel that if I had a concern I could and would raise it. We took great care in choosing this home from lots available and regularly say how glad we are that my uncle is at Martlet Manor!
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Happy New Year!
My experience of Martlet Manor has been very good. My mother has settled in well, has made a number of new friends and is certainly much happier now than when she was last living independently in Summer 2023. The staff are always very helpful and I know that Mum really appreciates everything they do for her. She has also put on some much needed weight which is a testament to the quality of the meals provided. In summary, I’m sure she would say it now really feels like home to her.
Since moving in, Mum has been well cared for. The staff are very friendly and the food is very good. Any issues are readily resolved. My sister and I are very happy that Mum is in the right environment for her now and she will be happy after a few weeks of settling in.
From the personal bits of information they impart it is clear that they have taken the time and trouble to get to know her as an individual.
It is lovely to see her now with a smile on her face, talking about the things she has done and the new friends she is making.
Nothing is perfect in life, but I'm confident that Mum is in the best place possible to meet her needs and as we travel this road together (and believe you me it has been a steep learning curve for me too) any problems we do encounter will be resolved as quickly and efficiently as possible.
My mother was in Martlet Manor Care Home for nearly two years and was always treated with respect and compassion. The staff were amazing and very caring not just for the resident but family as well. Towards the end of Mum's life, every time I left her, any of the staff I passed on my way out would ask if I was ok. That meant a lot to me, thank you to everyone at Martlet Manor.
Hi Alison, thank you very much for taking the time to leave us feedback about your experience. It was a pleasure looking after Mum. Our very best wishes.
Previous to my uncle, they also cared for my lovely mum and again gave her and us so much kindness and support.
If anyone has an elderly relative that needs full-time care, then go and visit your local Care UK residential home. You will be amazed at the clean, beautifully maintained facilities that offer your relative plenty of activities and genuine supportive, person-centred care.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
At Martlet Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Martlet Manor go above and beyond in ensuring that my Mother, who has dementia, is safe and beautifully cared for. Nothing is too much trouble, be it getting her a specially prepared meal if she doesn’t fancy what’s on the menu, to letting her have two baths a day, because she wants to. My Mother, and I, are treated with respect, dignity and the safeguarding in place is second to none. If I had to go into a permanent care home, I’d be clamouring to get into Martlet Manor. From the moment you walk through the door, you’re made to feel like the most important person and nothing you ask for or expect will be a pain. My Mother calls Martlet Manor “home”. That says it all to me. Thank you to every staff member and personnel for making my Mother’s life so smooth and gentle in her fragile state. I’m in your debt. My Mother is safe and that means everything to me.
We are so impressed with the energy and care the staff put into making sure all residents are happy and settled. The staff know all the residents names and greet everyone with a smile. Nothing is too much bother.
Mum has been really enjoying all the activities and loving cinema night on a Friday evening. They both enjoy sitting in the sunshine on the patio with their sun hats on enjoying a cup of tea and cake as if they are on holiday!
Our family is so grateful to have found such a wonderful care home and feel very fortunate that our parents are in such safe hands.
Excellent facilities, food and staff. Everyone from housekeeping to the chef goes above and beyond to make the residents and their relatives feel at home. The home is spotless, secure and the residents seem to enjoy themselves!
The staff are caring and, most importantly, know all the residents' names, always friendly and caring.
My father thinks he is in a five-star hotel, he enjoys the choice of food and the activities that are organised regularly plus the addition of outside visits.
We thoroughly recommend this care home.
She is extremely comfortable and very well looked after. She loves her garden-facing room and participates in most of the activities on offer. As one of her children, it is a delight to see her so happy, and we all appreciate the level of care that is provided. The staff are always cheerful, welcoming, helpful, and prompt to respond.
My mother has been in the care of Martlet Manor for the past year and is extremely happy in the home. Having taken the difficult decision to move her from her own home into a care home that looks after dementia patients, I am really pleased with the care that she receives from the lovely and very caring carers at Martlet Manor. There are activities that stimulate her and make her happy and the support of all the staff is excellent. Thoroughly recommended.
Marley Manor is a very nice and friendly place. My relative has settled in well. Staff are very helpful, kind and supportive.
I find the staff very friendly and helpful. My Mum engages and interacts well with the carers and the management and the clinical staff. When I visit we often sit in the cafe or outside in the lovely gardens. My mum likes the homeliness of Martlet Manor, very comfortable and clean. She enjoyed the activities of the Jubilee weekend. A very recommendable care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2023Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Martlet Manor.
Accreditations
There are no accreditations posted yet for Martlet Manor.
Meet the Team (1)

I’ve worked in care for nearly two decades. I started out as a Care Assistant, but have been in management roles for nearly ten years. I joined Care UK because I was keen to find a new challenge. I’d been hearing a lot about the company, and I liked the look and feel of the home when I first looked around.
In my role, it’s important to listen to and support your team, residents and family members. You need to be proactive and think outside the box. I enjoy helping the team to progress in their careers while ensuring that they’re delivering the best quality care. Above all, I believe that Marlet Manor is going great things and has huge potential thanks to our brilliant, hard-working team.
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