New Lodge Residential Home

Rowntree Lodge, Haxby Road, New Earswick, York YO32 4AA
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9.9 18 Reviews
  • New Lodge Residential Home, York
The state-of-the-art New Lodge residential care home offers 45 individual care suites, all of which have lift access. Each suite has a spacious private bed sitting room with level access wet room ensuite bathrooms and storage. There is personalised support available 24 hours a day and each care suite is connected to a dedicated call care system.

The care home is bright and airy and is beautifully decorated throughout. Residents have access to communal facilities including a garden room, hairdresser, dining rooms, lounges and other social seating areas. A particularly fine feature are the landscaped gardens which are private and secure, allowing residents to enjoy the outdoors at their convenience.

The Head Chef’s staff prepare meals reflecting the preferences of all residents while the Activity Co-ordinator’s team of volunteers provide a wide range of events and activities throughout the year.

New Lodge care home is at the heart of the award-winning New Lodge retirement and extra care community in New Earswick, York.

As part of their service, every resident at New Lodge receives: a single bed; large comfy chair; desk and chair; wardrobe; pendant and wall call bell; laundry service; daily room clean; bed change; assistance with bathing/showering/personal care; all meals and a variety of snacks and refreshments; daily activities and social stimulation; ordering and storage of medication; administration of medication if required; regular updated care plans via Resident of the Day; regular weighing; PCR Test three days before admission; 4 weekly covid testing.

They ask residents to provide: Television/Radio/Lamps/Clocks; all bedding and linen (at least two sets of bedding and one Duvet/pillows); Towels/Flannels.

Toiletries; Clothing/coat hangers – please can items of clothing be named; Mirrors/Pictures – which can be hung by the home's maintenance operative; Any walking aids/wheelchair/Toilet raiser.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lucy Atkinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (45)

New Lodge Residential Home Reviews (18)

9.9

New Lodge Residential Home has a Review Score of 9.9 (9.903) out of 10, based on 13 reviews in the last 2 years.
Over all time New Lodge Residential Home has 18 reviews.

Overall Experience
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Review from Jane C (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic loving care in beautiful surroundings. My mum moved here a few months ago and I cannot fault new lodge. The staff are friendly and attentive. It is the perfect home from home.
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Review from G D (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care is offered to my mum. The staff is always friendly and approachable treating Mum with dignity and respect. A lot of thought has been put into the layout of the building offering many areas to sit, share activities, walk around the garden and maintain as much independence as possible.
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Review from N F (Sister of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy with all staff. We found everyone very helpful and cheerful. He is getting better at joining in with people. Overall he is good.
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Review from M D (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with how Mother settled in and how quickly issues are dealt with, both medical and social.
It is a very caring and loving environment which is exactly what we wanted for Mother. The facilities and staff are excellent.
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Review from Anne G (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When looking for a care home for my mother I visited six care homes in York but only New Lodge gave me a great feeling of relief as I walked in as it felt more like a home than an institution. The feeling was due to many factors, including the friendly welcoming interested staff, the light airy open
design of the building and the lovely gardens. Mum had always said she wouldn't go into a care home but after protests on the first day, the next morning she was happily interacting with the staff and residents and enjoyed her meals and a walk in the garden. She has now settled well and continues to blossom as a result of the care New Lodge and its staff provide. She is and looks much healthier, talks and laughs more, walks and sleeps better and enjoys being with her new friends and taking part in activities with them. Moving to New Lodge was definitely the right choice.
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Review from E J (Daughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved to New Lodge a week and a half ago, from a care home in Sussex. He moved here to be near family. All the staff are so kind and caring, and have made Dad (and us as a family) feel very welcome. Excellent first impression!
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Review from C W (Daughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Rowntree Lodge since December 2021. Initially, she struggled to settle and adjust to the different way of living. The staff were (and remain) so very kind, caring and supportive and worked hard to ease the transition.
Mum has a lovely, generously sized light, well-equipped
room and soon it became home. The home is extremely well maintained and is kept spotlessly clean. The standard of care is very high and I feel confident that Mum is safe and well cared for.
There are a good range of activities on offer and the Activities Co-ordinator works tirelessly to produce a programme which offers something for everyone. Staff are always available for a chat and keep me informed of any changes. Mum's visitors often comment on the friendliness of the care team who offer a consistent warm welcome.
Rowntree Lodge has a lovely, large, accessible garden which we take advantage of in the warmer months. There is a short covered walkway to the Folk Hall if a change of scene, tea with cake, or access to a post office is needed.
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Review from J H (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled into New Lodge well. the staff always treat Mum with respect and there is a constant supply of cups of tea!
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Review from L S (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion of the whole staff team is outstanding.
The premises are beautiful inside and out and very well maintained with high standard of care, to ensure it remains clean.
My father could not wish for better care. Thank you.
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Review from Molly C (Resident) assisted by family/friend published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so helpful and kind (very fond of all the helpers).
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Review from D H (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Used security doorbell to gain entrance which is great for security of residents. The door is always opened promptly by friendly staff usually from the office. Offered tea to have in Mum's room which is more homely. Found Mum sitting in a chair watching TV which she chose over the general TV room as
not too well with neck pain. I provided incontinence pads as the order was not due for another month or so. Staff busy with duties and the doctor is onsite for checks as required. Left when it was lunchtime. Thank you all.
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Review from D W (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has received outstanding care since being admitted. It has made my life easier knowing I am at peace of mind that she is being looked after so well. They treat her like part of the family and always make time for one-to-one sessions with her. She gets spoilt when it is her turn to be president of
the day. Every day of the week there is a full activity planner for everyone to join in. The staff are so supportive and always keep me updated on any concerns arising.
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Review from D W (Son of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team are very good with my mum, always ensuring that she has received all that she needs and not rushing her, even though there are often multiple demands on their time. As Mum spends almost all of her time in her room, the carers are also very good about 'popping in', when they can, just for
a chat to give her more social contact.
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Review from Diana H (Sister of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is being very well looked after. The staff are very kind, and the care home is a lovely place.
Reply from Lucy Atkinson, Registered Manager at New Lodge Residential Home

Thank you so much for your very positive review of our staffing and facilities. We do our best to ensure that all our residents (and employees) are treated with the highest standards of care and respect.

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Review from D W (Daughter of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I visit my Mum her face tells me how happy, content, cared for she is. I haven't got any worries or concerns just peace of mind that Mum has excellent 24 hour care. All the staff do an excellent, amazing job and treat every resident as if they were a member of their own family.
Reply from Lucy Atkinson, Registered Manager at New Lodge Residential Home

Thank you so much for your marvellous review of our staff and our care home. The carers do their very best to offer the highest standard of care and assistance while maintaining the family feel of New Lodge. Your review will really encourage them to continue to do their very best.

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Review from Dorothy C (Sister of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone I meet on my visits has been very friendly and helpful.
Reply from Lucy Atkinson, Registered Manager at New Lodge Residential Home

I am so pleased you have noticed that my team is so friendly and helpful. We do our very best to make sure that every visit by a relative is a happy and relaxed occasion, especially when it has been so difficult to arrange visits thanks to Covid.

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Review from L D (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were quite concerned about moving our mum to a new home, but we really need not have worried. Everyone here is so helpful and friendly, and Mum has settled in so well! I was so touched when I visited one day to find that some items, which would mean a lot to Mum, had been placed in a display case
outside her door, such a lovely, personal touch.
Reply from Lucy Atkinson, Registered Manager at New Lodge Residential Home

My team and I are absolutely delighted with your kind review of our service. We do all we can to make sure our residents are treated with dignity and respect. It is wonderful to know that our work is being recognised by family members.

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Review from Jean N (Niece of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family, are very pleased with the care our relative receives, all staff are friendly and very caring. The food is excellent and there is a full programme of activities for residents. Our relative's wishes are respected.
Reply from Lucy Atkinson, Registered Manager at New Lodge Residential Home

Thank you so much for such a positive review. As you know, we do all we can to keep our residents safe, happy and supported. It is lovely to know that our work is valued.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for New Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for New Lodge Residential Home is calculated as follows: ( (140 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for New Lodge Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about New Lodge Residential Home

What types of Care is New Lodge Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does New Lodge Residential Home have?

There are 45 Single Rooms.

What are the Facilities & Services at New Lodge Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is New Lodge Residential Home to the centre of York?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Lodge Residential Home to verify any information. View our terms and conditions. New Lodge Residential Home has an Enhanced Service - more info.