






The state-of-the-art New Lodge residential care home offers 45 individual care suites, all of which have lift access. Each suite has a spacious private bed sitting room with level access wet room ensuite bathrooms and storage. There is personalised support available 24 hours a day and each care suite is connected to a dedicated call care system.
The care home is bright and airy and is beautifully decorated throughout. Residents have...
Care Provided by New Lodge Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact New Lodge Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Joseph Rowntree Housing Trust
- Voluntary / Not for Profit Owned
Person in charge
- Lucy Atkinson(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (45)
New Lodge Residential Home Reviews (22)
New Lodge Residential Home has a Review Score of 9.0 (8.956) out of 10, based on 5 reviews in the last 2 years.
Over all time New Lodge Residential Home has 22 reviews.
Mum has been a resident for the past 17 months, and during that time the staff have consistently been caring, kind and attentive. They take time to interact with her whenever possible, which we really appreciate. The home itself is purpose built, well maintained and has a welcoming atmosphere. There is a varied programme of activities and mum is always encouraged to take part at her own pace. Visitors are made to feel very welcome at all times. The afternoon tea arranged for mum's birthday was particularly thoughtful and lovely touch, and it made the day feel extra special for both mum and our family.
My mum has been a resident in New Lodge for a number of years, She has been supported throughout this period by kind, compassionate and caring staff. The cleaning and laundry staff do an excellent job keeping my mums room and clothes clean. The staff that provide the care for my Mum are really good with her and treat her with respect maintain her dignity at all times. The management staff have been very supportive and kept me informed about the details of my mums care. The activities provided by the care home for the residents are first rate.
My wife is well looked after by caring and compassionate staff. She has a comfortable room overlooking the garden, which is kept clean and tidy. Her medication is administered in a kind and friendly way. The caring staff are particularly good and interact with her whenever they can. The activities coordinator tries to ensure that my wife joins in whenever she can.
I have nothing but praise for New Lodge and the staff therein.
My mum has been there for over 12 months and they look after her really well.
Her room is lovely looking over gardens too
Fantastic loving care in beautiful surroundings. My mum moved here a few months ago and I cannot fault new lodge. The staff are friendly and attentive. It is the perfect home from home.
Excellent care is offered to my mum. The staff is always friendly and approachable treating Mum with dignity and respect. A lot of thought has been put into the layout of the building offering many areas to sit, share activities, walk around the garden and maintain as much independence as possible.
My brother is very happy with all staff. We found everyone very helpful and cheerful. He is getting better at joining in with people. Overall he is good.
It is a very caring and loving environment which is exactly what we wanted for Mother. The facilities and staff are excellent.
When looking for a care home for my mother I visited six care homes in York but only New Lodge gave me a great feeling of relief as I walked in as it felt more like a home than an institution. The feeling was due to many factors, including the friendly welcoming interested staff, the light airy open design of the building and the lovely gardens. Mum had always said she wouldn't go into a care home but after protests on the first day, the next morning she was happily interacting with the staff and residents and enjoyed her meals and a walk in the garden. She has now settled well and continues to blossom as a result of the care New Lodge and its staff provide. She is and looks much healthier, talks and laughs more, walks and sleeps better and enjoys being with her new friends and taking part in activities with them. Moving to New Lodge was definitely the right choice.
Dad moved to New Lodge a week and a half ago, from a care home in Sussex. He moved here to be near family. All the staff are so kind and caring, and have made Dad (and us as a family) feel very welcome. Excellent first impression!
Mum has a lovely, generously sized light, well-equipped room and soon it became home. The home is extremely well maintained and is kept spotlessly clean. The standard of care is very high and I feel confident that Mum is safe and well cared for.
There are a good range of activities on offer and the Activities Co-ordinator works tirelessly to produce a programme which offers something for everyone. Staff are always available for a chat and keep me informed of any changes. Mum's visitors often comment on the friendliness of the care team who offer a consistent warm welcome.
Rowntree Lodge has a lovely, large, accessible garden which we take advantage of in the warmer months. There is a short covered walkway to the Folk Hall if a change of scene, tea with cake, or access to a post office is needed.
My mum has settled into New Lodge well. the staff always treat Mum with respect and there is a constant supply of cups of tea!
The premises are beautiful inside and out and very well maintained with high standard of care, to ensure it remains clean.
My father could not wish for better care. Thank you.
All the staff are so helpful and kind (very fond of all the helpers).
Used security doorbell to gain entrance which is great for security of residents. The door is always opened promptly by friendly staff usually from the office. Offered tea to have in Mum's room which is more homely. Found Mum sitting in a chair watching TV which she chose over the general TV room as not too well with neck pain. I provided incontinence pads as the order was not due for another month or so. Staff busy with duties and the doctor is onsite for checks as required. Left when it was lunchtime. Thank you all.
Mum has received outstanding care since being admitted. It has made my life easier knowing I am at peace of mind that she is being looked after so well. They treat her like part of the family and always make time for one-to-one sessions with her. She gets spoilt when it is her turn to be president of the day. Every day of the week there is a full activity planner for everyone to join in. The staff are so supportive and always keep me updated on any concerns arising.
The care team are very good with my mum, always ensuring that she has received all that she needs and not rushing her, even though there are often multiple demands on their time. As Mum spends almost all of her time in her room, the carers are also very good about 'popping in', when they can, just for a chat to give her more social contact.
My sister is being very well looked after. The staff are very kind, and the care home is a lovely place.
Thank you so much for your very positive review of our staffing and facilities. We do our best to ensure that all our residents (and employees) are treated with the highest standards of care and respect.
Every time I visit my Mum her face tells me how happy, content, cared for she is. I haven't got any worries or concerns just peace of mind that Mum has excellent 24 hour care. All the staff do an excellent, amazing job and treat every resident as if they were a member of their own family.
Thank you so much for your marvellous review of our staff and our care home. The carers do their very best to offer the highest standard of care and assistance while maintaining the family feel of New Lodge. Your review will really encourage them to continue to do their very best.
Everyone I meet on my visits has been very friendly and helpful.
I am so pleased you have noticed that my team is so friendly and helpful. We do our very best to make sure that every visit by a relative is a happy and relaxed occasion, especially when it has been so difficult to arrange visits thanks to Covid.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for New Lodge Residential Home.
There are no upcoming events for New Lodge Residential Home.
Awards / Recognitions (1)
- 14 Apr 2020Recipient: New Lodge Residential Home
Accreditations
There are no accreditations posted yet for New Lodge Residential Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about New Lodge Residential Home
What types of Care is New Lodge Residential Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does New Lodge Residential Home have?
There are 45 Single Rooms.
What are the Facilities & Services at New Lodge Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is New Lodge Residential Home to the centre of York?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
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