New Lodge Residential Home

Rowntree Lodge, Haxby Road, New Earswick, York YO32 4AA
Review Us
9.3 22 Reviews
  • New Lodge Residential Home, York
The state-of-the-art New Lodge residential care home offers 45 individual care suites, all of which have lift access. Each suite has a spacious private bed sitting room with level access wet room ensuite bathrooms and storage. There is personalised support available 24 hours a day and each care suite is connected to a dedicated call care system.

The care home is bright and airy and is beautifully decorated throughout. Residents have access to communal facilities including a garden room, hairdresser, dining rooms, lounges and other social seating areas. A particularly fine feature are the landscaped gardens which are private and secure, allowing residents to enjoy the outdoors at their convenience.

The Head Chef’s staff prepare meals reflecting the preferences of all residents while the Activity Co-ordinator’s team of volunteers provide a wide range of events and activities throughout the year.

New Lodge care home is at the heart of the award-winning New Lodge retirement and extra care community in New Earswick, York.

As part of their service, every resident at New Lodge receives: a single bed; large comfy chair; desk and chair; wardrobe; pendant and wall call bell; laundry service; daily room clean; bed change; assistance with bathing/showering/personal care; all meals and a variety of snacks and refreshments; daily activities and social stimulation; ordering and storage of medication; administration of medication if required; regular updated care plans via Resident of the Day; regular weighing; PCR Test three days before admission; 4 weekly covid testing.

They ask residents to provide: Television/Radio/Lamps/Clocks; all bedding and linen (at least two sets of bedding and one Duvet/pillows); Towels/Flannels.

Toiletries; Clothing/coat hangers – please can items of clothing be named; Mirrors/Pictures – which can be hung by the home's maintenance operative; Any walking aids/wheelchair/Toilet raiser.
Show New Lodge Residential Home on the Map

Care Provided by New Lodge Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact New Lodge Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact New Lodge Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lucy Atkinson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

New Lodge Residential Home Reviews (22)

9.3

New Lodge Residential Home has a Review Score of 9.3 (9.295) out of 10, based on 7 reviews in the last 2 years.
Over all time New Lodge Residential Home has 22 reviews.

Overall Experience
  • 21
  • 1
  • 0
  • 0
  • 0
Date Published
  • 22
  • 4
  • 4
  • 7
  • 15
Reviewer Connection to New Lodge Residential Home
  • 13
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from L D (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were quite concerned about moving our mum to a new home, but we really need not have worried. Everyone here is so helpful and friendly, and Mum has settled in so well! I was so touched when I visited one day to find that some items, which would mean a lot to Mum, had been placed in a display case
outside her door, such a lovely, personal touch.
Reply from Lucy Atkinson, Registered Manager at New Lodge Residential HomeMy team and I are absolutely delighted with your kind review of our service. We do all we can to make sure our residents are treated with dignity and respect. It is wonderful to know that our work is being recognised by family members.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean N (Niece of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family, are very pleased with the care our relative receives, all staff are friendly and very caring. The food is excellent and there is a full programme of activities for residents. Our relative's wishes are respected.
Reply from Lucy Atkinson, Registered Manager at New Lodge Residential HomeThank you so much for such a positive review. As you know, we do all we can to keep our residents safe, happy and supported. It is lovely to know that our work is valued.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.295)

Overview of Review Score

The Review Score of 9.3 (9.295) out of 10 for New Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for New Lodge Residential Home is calculated as follows: ( (79 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.378 Points relating to the number of positive Reviews for New Lodge Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 7 Positive Reviews ÷ 9 = 0.778
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Lodge Residential Home to verify any information. View our terms and conditions. New Lodge Residential Home has an Enhanced Service - more info.