New Lodge Residential Home

Rowntree Lodge, Haxby Road, New Earswick, York YO32 4AA
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9.9 21 Reviews
  • New Lodge Residential Home, York
The state-of-the-art New Lodge residential care home offers 45 individual care suites, all of which have lift access. Each suite has a spacious private bed sitting room with level access wet room ensuite bathrooms and storage. There is personalised support available 24 hours a day and each care suite is connected to a dedicated call care system.

The care home is bright and airy and is beautifully decorated throughout. Residents have access to communal facilities including a garden room, hairdresser, dining rooms, lounges and other social seating areas. A particularly fine feature are the landscaped gardens which are private and secure, allowing residents to enjoy the outdoors at their convenience.

The Head Chef’s staff prepare meals reflecting the preferences of all residents while the Activity Co-ordinator’s team of volunteers provide a wide range of events and activities throughout the year.

New Lodge care home is at the heart of the award-winning New Lodge retirement and extra care community in New Earswick, York.

As part of their service, every resident at New Lodge receives: a single bed; large comfy chair; desk and chair; wardrobe; pendant and wall call bell; laundry service; daily room clean; bed change; assistance with bathing/showering/personal care; all meals and a variety of snacks and refreshments; daily activities and social stimulation; ordering and storage of medication; administration of medication if required; regular updated care plans via Resident of the Day; regular weighing; PCR Test three days before admission; 4 weekly covid testing.

They ask residents to provide: Television/Radio/Lamps/Clocks; all bedding and linen (at least two sets of bedding and one Duvet/pillows); Towels/Flannels.

Toiletries; Clothing/coat hangers – please can items of clothing be named; Mirrors/Pictures – which can be hung by the home's maintenance operative; Any walking aids/wheelchair/Toilet raiser.
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Care Provided by New Lodge Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Lucy Atkinson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (45)

New Lodge Residential Home Reviews (21)

9.9

New Lodge Residential Home has a Review Score of 9.9 (9.911) out of 10, based on 16 reviews in the last 2 years.
Over all time New Lodge Residential Home has 21 reviews.

Overall Experience
  • 20
  • 1
  • 0
  • 0
  • 0
Date Published
  • 21
  • 3
  • 4
  • 16
  • 5
Reviewer Connection to New Lodge Residential Home
  • 12
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Jean N (Niece of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family, are very pleased with the care our relative receives, all staff are friendly and very caring. The food is excellent and there is a full programme of activities for residents. Our relative's wishes are respected.
Reply from Lucy Atkinson, Registered Manager at New Lodge Residential Home
Thank you so much for such a positive review. As you know, we do all we can to keep our residents safe, happy and supported. It is lovely to know that our work is valued.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for New Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for New Lodge Residential Home is calculated as follows: ( (175 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for New Lodge Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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