Old Norse Lodge

Matthew Telford Park, Grimsby DN33 3EP
Review Us
9.8 38 Reviews
  • Old Norse Lodge, Grimsby
Old Norse Lodge delivers specialist dementia support, residential care, respite breaks and palliative care in Scartho Top.

Round-the-clock care is provided within a secure and welcoming setting designed to feel both comfortable and familiar.

Residents enjoy access to spacious communal lounges, a cinema room, café area and hair salon. Bedrooms include en-suite facilities and personalised furnishings.

Located near Grimsby town centre, the home offers a structured calendar of events, entertainment and community outings.
Show Old Norse Lodge on the Map

Care Provided by Old Norse Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208
  • Self-Funded Residential Dementia Care: from £1208
  • RESPITE Self-Funded Residential Care: from £1308
  • RESPITE Self-Funded Residential Dementia Care: from £1308

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Old Norse Lodge to find out the exact price for your requirements.

Contact Old Norse Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Old Norse Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachael Smith (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 12

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • On site private car park and electric charging points available.

Old Norse Lodge Reviews (38)

9.8

Old Norse Lodge has a Review Score of 9.8 (9.793) out of 10, based on 20 reviews in the last 2 years.
Over all time Old Norse Lodge has 38 reviews.

Overall Experience
  • 35
  • 2
  • 1
  • 0
  • 0
Date Published
  • 38
  • 1
  • 4
  • 20
  • 18
Reviewer Connection to Old Norse Lodge
  • 11
  • 10
  • 5
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 38, showing 21-38
Review from S R (Grandson of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to visit my grandad at his new home recently, and the atmosphere is warm and welcoming, and the staff were very helpful and couldn’t do enough for us. The home is stunning, so open and bright. We have nothing but good comments about the care my grandad receives. We are very reassured that he has
a home like this to see out the rest of his days in. He’s happy and loves it here, and that’s the main thing. The staff are brilliant.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful feedback regarding the care your grandad is receiving at Old Norse Lodge; the team really prides themselves on delivering person-centred care and providing a warm and welcoming environment for visitors. I will ensure your feedback is shared with the whole team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penelope B (Niece of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely pleased to see how my relative has adapted to the wonderful care and friendly atmosphere at Old Norse Lodge.
She is absolutely loving her time here. Staff and all of the activities keep her involved.
"They are all very nice, and I have no grumbles about anything" - to quote
her.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your lovely review; I am so pleased your relative has adapted well and is enjoying her stay at Old Norse Lodge. I will ensure your feedback is shared with the whole team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H E (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home, it is more like a hotel!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Daughter-in-law of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We picked the perfect care home after visiting several in the area. Staff are excellent, nothing is too much trouble. Surroundings are lovely (rooms, communal areas, bathrooms etc). Really can't think of a negative comment!
A very caring care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Son-in-law of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As per always the care from your staff is exceptional. Always friendly, always laughing and always wonderful with my mother-in-law. Thank you.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review, our staff really focuses on delivering person-centred care and offering a welcoming friendly atmosphere to all visitors and your review confirms the fantastic work they all do. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G R (Friend of Resident) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found all my visits wonderful. Beautiful place and friendly staff.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your great review, I am so pleased to read you enjoy your visits and you find the staff friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane R (Friend of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant.
Facilities lovely.
Staff kind and attentive.
Food excellent.
Reply from Max Andrews, Business Support Manager at Old Norse LodgeThank you for your great review. We are really pleased you were impressed with Old Norse Lodge and our fantastic facilities. We will ensure your feedback is shared with the whole team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul H (Son of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father receives good care. The staff are courteous and caring. It is comforting to know he has access to assistance 24 hours a day.
The staff/management communicates well and concerns and observations.
We are pleased he has been able to settle in after living on his own for many years.
Reply from Max Andrews, Business Support Manager at Old Norse LodgeThank you for your fantastic review. The team at Old Norse Lodge really focuses on delivering person-centred care, and your review confirms the fantastic work they all do. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela B (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Old Norse Lodge is the best care home in the area. Prior to my mother's stay, I visited a few to decide on the best for her respite, following a water leak at her own house. I videoed the home and Mum chose where she was to stay. This has proved to be absolutely the best choice by far. I am confident
that Mum could not receive better care anywhere else. All staff, from manager to cleaning/laundry staff, go above and beyond to make their residents happy and very well looked after. It's like a five-star hotel.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your fantastic review, we are so pleased Mum is happy. The team at Old Norse Lodge really pride themselves on delivering person-centred care and your review confirms the fantastic work they all do. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia L (Friend of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's always a pleasure to visit here, friendly, helpful staff, a very clean and pleasant environment and my friend, who is a permanent resident here, is very happy!
Well done.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your great review, we are so pleased your friend is very happy at Old Norse Lodge. We will ensure your feedback is shared with the whole team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim B (Son of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Old Norse Lodge is a really nice place to visit our dad who has quickly settled in and is generally very happy living there. Staff are friendly and appear well-managed and motivated. The room has everything Dad needs to fulfil his needs. We are very satisfied with the care he receives. Thank you.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful feedback, we are so pleased Dad has settled in well and is happy at Old Norse Lodge. We will ensure your kind words are shared with the whole team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna H (Friend of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is absolutely brilliant, the staff and managers are amazing. Nothing is too much trouble, it is very clean and very welcoming. It's like a 5 star hotel! The residents are always happy, there's lots going on and things for them to do, they are very well cared for. Overall, just beautiful.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful feedback regarding the attention you receive when visiting Old Norse Lodge and the feedback regarding the care your loved one receives. We will ensure your feedback is shared with the whole team. The happiness, safety and needs of our residents are at the heart of everything that we do and your feedback reflects this. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire W (Niece of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home with caring staff. Always made to feel very welcome and met with smiles and couldn't do enough for us. My auntie loved her respite stay and progressed really well after her surgery with the care and attention provided to her. The home was immaculate with decor and facilities worthy of
a luxury hotel. I can't thank the staff highly enough for all they have done for my auntie and the family.
Reply from Meghan Tattersall, Sales and Marketing Manager at Old Norse LodgeThank you so much for your kind review of our home! We are so pleased to hear about your positive experience and that your auntie enjoyed her respite stay with us. We strive to provide our residents with the best quality of care and attention to ensure their wellbeing and comfort. It is so rewarding to hear that your auntie has progressed well after her surgery and that you felt our home was immaculate and worthy of a luxury hotel. We are devoted to providing our residents with the utmost respect and care, and we are delighted to know that we have achieved this for your auntie. Thank you for your kind words and for sharing your feedback with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Z B (Daughter-in-law of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good. Properly laid tables for lunch, table clothes and cutlery, plates, cups and saucers, so well laid out. Staff are delightful, fun and caring.
Please sort our landline for the room swiftly.
Butter is needed for the resident, not margarine.
Can we put in a rose bush opposite the double
doors to the room?
Reply from Julie Afsar, Care Home Manager at Old Norse LodgeThank you for your lovely comments. We encourage our residents to make their environment homely, so please feel welcome to plant a rose bush for your mum’s view.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Daughter-in-law of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law became a permanent resident of Old Norse Lodge, Scartho, in June 2023. We relocated her from a care home so that she would be close to us. We have been very happy over the past few weeks with the level of care she is receiving. The care home is gorgeous and has lovely outside space.
The cinema, living and dining areas, as well as the bedrooms, are all amazing. We love visiting her regularly and enjoy having a coffee and chatting with all the staff and other residents.
Reply from Julie Afsar, Care Home Manager at Old Norse LodgeThank you for your lovely comments. We are delighted that you are happy with the care we provide for your loved one. Welcome to our Old Norse Lodge family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Guy M (Son of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in as a permanent resident in June 2023. We often visit and have been really pleased with what we've seen. The level of care that she is receiving is excellent. The home is beautiful and has everything that's required for Mum. We are incredibly glad that we chose Old Norse Lodge, in
Scartho, for her.
Reply from Julie Afsar, Care Home Manager at Old Norse LodgeThank you for your lovely comments; we are so pleased you are happy with your mum’s care and home. She is such a wonderful person and a pleasure to have to live with us; her smiles say a million words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie B (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed in Old Norse Lodge for respite. From the moment he got there, the care was outstanding. The home is spotless, and the food is amazing. Noting was too much trouble, from sitting with Dad in the cinema room, having his hair done in the salon, playing dominos or just chatting. Everything
about Old Norse Lodge is five-star, and I cannot give enough praise to all the staff for the amazing work they do.
Reply from Julie Afsar, General Manager at Old Norse LodgeThank you for your kind words; it is our pleasure to welcome your family into our home. I am so pleased that your dad first experience of our home met your families expectations and that you are now part of our family at Old Norse Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matthew B (Son of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptionally friendly, helpful and professional staff. A really great care home with plenty of amenities. You know your relatives will be well looked after. I really don’t think you could get better care. Amazing quality of food. Wine with your meals if you want it! The rooms are spacious and very
comfortable.
All in all, highly recommended!
Reply from Meghan Tattersall, Sales and Marketing Manager at Old Norse LodgeThank you so much for your kind words and positive feedback! We strive to provide a high-quality level of care and comfort to all our residents. We pride ourselves in offering an exceptional level of service, making sure that all our residents are well looked after and feel at home. We are glad to hear that you feel that our care home is of a great standard and that your relatives will be well looked after. We're also delighted that you thought the food was of high quality and that you had the option to enjoy wine with your meals. We look forward to continuing to provide a high standard of care to our residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Old Norse Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Old Norse Lodge is calculated as follows: ( (200 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 236 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Old Norse Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (109)

Meet the Team (1)

No image found

Rachael Smith

Job Title: Home Manager Joined: 2023

I have been actively involved in the care sector since 2011. My journey began as a domestic in a residential/dementia home, where I transitioned into the role of a care assistant. It was during this time that I discovered my true passion for a caring role.


I am committed to delivering the highest quality of care in a person-centred manner and within a homely environment. I lead a strong and passionate team that shares my dedication, maintaining high standards and a similar drive.


Outside of my professional commitments, I find enjoyment in reading, going to the gym, and socialising with friends and family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Norse Lodge to verify any information. View our terms and conditions. Old Norse Lodge has an Enhanced Service - more info.