Rakewood House Care Home

Rokewood as a care home is exceptional. The staff are so polite, helpful and some of the nicest ladies I have ever met. I feel my wife who has severe dementia is being looked after very well. I would like to give special reognition to Debs, Lauren, Zoe, Yasmeen, Becky, Eni, Florence, Gemma, Heidi, Tyler and Jill. My apologies to anyone I may have missed.

I couldn't ask for better treatment, the staff always treat me with dignity and respect, they listen to my needs, and give me full choice when it comes to the choices of food and clothing, I would recommend the home to any of my family and friends

The staff was very much liked and highly thought of by my late father in law. I personally witnessed caring and good practice while visiting him. Care provided was tailored around dads likes and needs, and friendly approach made him feel cared for in more than just meeting his needs bases. Staffs dedication to deliver high quality care was evident in all aspects, including personal care he received, meals, hygiene in environment and his mental and emotional interactions with staff. Rakewood is well managed and run, and as a family, we will recommend Rakewood for those in end of life.

My partner came into the home late Jan, was worried she would not be happy, but the lovely carers immediately helped her settle, always a smile and a chat whilst going about their work (nothing too much for them). The nurses are professional and reassuring.

My friend has recently gone into care. On regular visits she seems to have settled nicely and is well taken care of. The staff very pleasant and helpful.

First contact was friendly and efficient. My appointment with the manager went well, and my husband was admitted two days later. We were all made to feel most welcome at a difficult time. The entire staff are friendly. It was 30 degrees outside, but inside was cool, calm and quiet. His room is clean and bright, overlooking the well-kept garden. Whenever I visit, he is spotlessly clean and comfortable. He reports having slept well, and I am confident of his safety. The meals are excellent and served with courtesy. Medication is administered punctually, never rushed. Always treated with dignity, kindness and patience.

Rakewood is a safe and secure place for mum. It offers 24-hour round-the-clock care, and I am happy to say it's provided. Clean every time I visit, and nothing is too much for mum. The staff are always helpful. If mum is poorly, we are always informed immediately and always kept in the loop. The management team understand mum's needs, and this is critical for her support. Highly recommended.

Care of mum has been excellent, she was made comfortable and seems content. They take great care in looking after her when taking her for a shower. Mum is moved regularly so bed sores do not appear. Staff interact with the residents, cannot fault any of the staff. It gives us great comfort that mum is looked after.

We are pleased with the care given to my husband at this time. I bring his meals in myself. When he was having meals here, the food was often cold, but the carer was more than happy to heat it up. Staff are very obliging whenever asked to help, i.e change pads.

Mum spent her final seven months at Carders Court before passing away in February. While it was an incredibly difficult time, I am forever grateful that she was surrounded by such dedicated and kind-hearted carers. She was truly treated like family.

My wife was at Rakewood House for several weeks and she and I found it to be best she has been in. It is well run and the attention given is quite simply the best. I have no hesitation in recommending this nursing home to anyone who seeks a comfortable home with superb attentive care. Beware there are lots of places that are awful so choose with care.

During the short time my mum was in Rakewood, she was treated with such care and respect, all the staff I felt went over and beyond, nothing was too much trouble, we were welcomed by everyone it is spotlessly clean and a pleasure to visit, any questions we had were dealt with everything explained. Can not thank you enough.

The staff carers are very friendly, welcoming and professional. I always feel good when I enter to see mum and dad. My sister who lives in Australia, phones almost every day and always feels good after she has spoken to staff, mum and dad.

The rooms were very nice but the staff were superb. They looked after my wife's every need and made my wife's last day very well and made her very comfortable.

Staff were friendly and extremely caring who would go the extra mile to ensure my mum was well looked after.

Since my mum arrived in February 2025. She was very agitated but she has seemed to have settled down very well and has made friends with other clients, also has a good relationship with many staff as well. Overall I am very pleased with the care given to my mum.

The carers are doing a fab job in looking after my mum. The manager has been very helpful and does a fab job. Very clean care home.

The care my mother has received so far has been excellent, The staff have been great, very attentive. The food is good but mum says sometimes that they put too much on her plate. Being sat in the lounge every day has been great.

Well done staff.

Welcoming atmosphere. The lovely staff and management were clear about what care my Dad would be receiving. My Dad will not be here for too long, but I am sure he will be cared for.