Rakewood House Care Home

Really happy she is so comfortable here.

I am very pleased with the service provided here. The staff are very welcoming and helpful. The venue is very clean. The care provided is good. The food is fabulous - great portions and variety! Thank you to everyone who works so hard.

The home has been great since Mum had to go in late October. Support from both care staff and nurses has been great and we have never been concerned she isn't in good hands. The hygiene is done effectively and with dignity. The food is great and varied. Without having her home we know she's in the best place with the kind of care we would want her to have.

The staff here are lovely they really have taken good care of her since she arrived. Mum has a lovely room and is cleaned and checked regularly. Mum is unable to get out of bed and has end-stage dementia she has really settled here and seems happy which is all we can ask for as a family.

I am really pleased with the care given to my mother. The staff are excellent and work very hard, they are kind, caring and professional. The meals are of a good standard and varied. Communication is very good and the cleanliness of the home is very good. Overall I am very happy with this nursing home.

Food seems nice with appropriate choice. Reasonable portions.

My Mum came into the care home in November 2024. She was quite unwell and had difficulties with mobilities, speech, and eating. All the staff made her feel welcome and took good care of her. This care was extended to my Father who came to visit and stayed by my mum's side for most of the time. The staff including the nursing staff and carers went above and beyond to care for my Mum and were compassionate to all my family at the end of her life.

Great staff and very caring. The manager is very helpful and supportive. She is absolutely great and exceptionally helpful and understanding.

My friend has been living in Rakewood House at Cavders Court for a while now and I can't say enough about the excellent care they provide. The staff are genuinely attentive and always friendly and they go out of their way to make sure everyone feels at home. The facilities are clean, well-monitored and comfortable. They offer a range of engaging activities that my friend enjoys. It's reassuring to know they are in a safe, warm, and compassionate environment where their needs are consistently met. I would highly recommend Rakewood House to anyone seeking quality care and peace of mind for their loved one.

Thank you Rakewood!

My Grandma has been very well looked after. All the carers are very pleasant, caring, and always there to help.

Sometimes it's hard to get into the until 5 to 10 minutes.

My only concern is that I don't think there are enough staff rotered during nights.

My sister has not been here long and needs time to settle due to her brain damage is difficult.

Staff were very attentive my mum was cared for with dignity and respect. We were kept well informed, day staff rang to say we needed to go back in and was very caring and knowledgeable professional. Night staff was on shift when my mum passed they explained pain relief was available if needed beforehand. They were very empathetic and also allowed us to spend our time to be able to have time with my mum but also being aware that if needed they were there for both my mum and the family. We again were kept well informed of what would happen next. Kitchen staff were very good when asking for her own food to be liquidated nothing was too much trouble.

Whilst being cared for in a care home is never going to be a perfect situation, I am happy with how Mum and also her family, were always treated with respect, understanding and love. Her last few days and weeks were made more bearable for us because of this level of care.