Riverside Care Home

Thanks again Lynn and team.

Thanks again!

It is generally a quiet peaceful place where residents' needs are paramount. The full time nurses (night and day) are really on the ball, dealing with medical issues in an efficient and timely manner. A well-managed home, the team is approachable, reassuring and kind. I would recommend Riverside to everyone and would chose it again without hesitation. Truly outstanding care and a top job by everyone involved! Thank you.

Riverside Care Home provided excellent care when my mum needed it most. Their care was efficient and gentle, which was just what my mother needed. It could have been a worrying time of change, but the Riverside staff made her feel safe and well looked after. Thank you.

My mother has been a resident at The Riverside for four years. Recent changes, following the appointment of a new manager, have transformed the home. The new manager's focus is very much on resident-centred care. She is friendly, professional and approachable. Under the new management there have been physical changes to the environment leading to more openness and better hygiene especially in the dining and living ares where new flooring has been installed. The ambience of the home is now of a quiet, peaceful place to live and be cared for in, a place where the needs and concerns of residents is central. My mother is fully compos mentis and is now able to control her own personal finances which has improved her self esteem and given her a degree of independence. I know my mother appreciates being listened to and we know that as family members we are kept informed at all times. Riverside is now truly a Home.

On arriving at Riverside my husband was greeted by the manager and many of the staff came to introduce themselves. The greeting card and fruit was a lovely surprise. The staff have all been kind and caring. The activities and events have been a great help to my husband who is now physically more active, and taking part too. The atmosphere is warm and welcoming as are the staff. The whole experience is so good and my husband is so much better at walking and interacting. The staff are also supportive of the families. Whoever looks after oral hygiene does a wonderful job. Thank you.

Thank you, to the manager and all your team

Such a lovely care home and very clean. My Grandma felt so welcomed and relaxed here and all the staff we met were polite and friendly. Her room was spacious and very bright. Thank you for caring for Grandma so kindly.

Viewed this care home for my mum along with my sister; the management & staff were very caring towards residents. Accommodation is excellent, and hygiene is perfect. Care & attention given by all staff is second to none & mum has been happy & very well looked after. Couldn't wish for a better place for our mum. She is a palliative patient at end of life & I don't know how we would cope with the heartache without the love of all the staff. Always have time to even make sure we're ok and go above & beyond any expectations. A happy home; love & thanks to all.

The staff are compassionate and even the maintenance guy, laundry staff & cleaners have been so kind and friendly to Mum. It's lovely to see her old self coming through with them as they encourage her so much to feel confident and at ease. The nurses are fabulous and caring and knowledgeable and I have no worries about Mum's care whatsoever, it is such a relief to us all. She is eating so much better than when she was in hospital and that is a testament to the great food too.

I viewed a handful of homes for my respite stay while my daughter went on a well-deserved holiday, the reasons I chose Riverside were clear to see, the cleanliness of the home is above and beyond, the staff were absolutely amazing and kind, they attended to all my needs and requirements, they showed dignity and respect, food menu had a great variety of choices and they would go out their way to meet your needs if there was something different you fancied to eat (which was fantastic as I wasn't great at eating meals at that time), I joined in activities which was lovely, I had a wonderful time staying there and I would recommend to others! Many thanks Riverside for your kindness and for making my stay comfortable. Your staff are amazing and I miss you all.

Mum enjoys being able to have a game of dominoes and there is always company for her should she wish.

Thank you Riverside for taking such good care of my Mum - you are appreciated every day.

The most important thing is if my mum is happy there and feels safe and looked after and the answer is definitely yes.

The standard of hygiene is excellent and the rooms are all very comfortable and well equipped. Entertainment and activities are provided each day by both the staff and outside agencies. My mother has settled in well and is very happy at Riverside. I would like to the everyone of the staff for the effort they put in to make Riverside a home from home.

My nan lived at Riverside for 7 and a half years before she recently passed away. The care she was given was impeccable, the staff treated her as their own. I cannot thank the staff enough for all the love and care they gave my nan.

Since being diagnosed with Alzheimer's Mum has settled into the routine of the home very well, what I personally like are the activities that my mum participates in daily, whether it be creating name tags through to dancing and singing. As a family, we especially like the daily pictures showing activities and participation for all residents. This means that all family members and friends alike have direct access to Mum's daily life. Staff are always busy helping out residents and laughing and singing along, it's wonderful to see Mum and everyone else's faces light up. Nothing is ever too much trouble, from offering treats in abundance and the one to one interaction is second to none. Riverside is always spotless and the food Mum really enjoys. Thank you!

For this reason, I most definitely would give Riverside and its wonderful staff 5*.

My cousin had been a resident of the Riverside Care Home only for a short while when she said to me "You know I think of my bungalow as my house, but I think of the Riverside as my home". My cousin has a daughter who has Down's syndrome and dementia and is in a care home suited to her needs. The staff at the Riverside have 'walked the extra mile' to make her daughter welcome there which has given both my cousin and her daughter pleasure and peace of mind. My cousin is very happy to live in Riverside.

This care home is lovely, very friendly and welcoming. It is very well-run and clean and smells lovely. The food is very good with plenty of choice and cooked well. The staff are very good, do anything for you and enjoy a good laugh and joke. It's like a five-star hotel.