Riverside Care Home

Main Street, Stapenhill, Burton-on-Trent DE15 9AP
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10 35 Reviews
  • Riverside Care Home, Burton-on-Trent
Riverside Care Home provides residential and nursing care for up to 42 older people in Burton-on-Trent.

Set on Main Street, Stapenhill, Riverside Care Home provides a central location at the heart of the local community. The home is a moment’s walk from local shops and restaurants, and is adjacent to the beautiful Stapenhill Gardens and River Trent.

All bedrooms are en-suite and tastefully decorated, while residents are welcome to personalise their rooms to suit their tastes. The home also features communal lounge and dining areas where residents can relax and socialise, plus its own private garden.

There is a busy schedule of activities for residents to get involved in. All meals are freshly prepared, and the kitchen team can cater to all dietary needs and preferences.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1225 – £1260
  • Self-Funded Residential Dementia Care: £1225 – £1260
  • Self-Funded Nursing Care: £1225 – £1260
  • RESPITE Self-Funded Residential Care: £1225 – £1260

Fees are dependent on room rate and the available rooms and are not inclusive of FNC contributions.

These prices are only a guideline, please contact Riverside Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Riverside Care Home Ltd

Person in charge

  • Lynn Bennett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Visiting

  • No visiting restrictions. Protected mealtimes in place.

Parking

  • On site care park

Riverside Care Home Reviews (35)

10

Riverside Care Home has a Review Score of 10 (9.974) out of 10, based on 16 reviews in the last 2 years.
Over all time Riverside Care Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riverside Care Home
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Total of 35, showing 21-35
Review from M S (Son of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was reluctant at first, but as soon as she moved into Riverside, she settled in and now she loves it. She is making friends and joining in the activities, particularly music. It is also good to know that she is eating regularly.
Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review. We understand how challenging the moving in process can be for people and we try to make the experience as welcoming and reassuring as possible for all our new residents and their families. I am delighted that your mum is happy and has settled in well. She certainly has made some great friends and we love seeing her joining in with the activities and entertainment we offer.

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Review from E T (Friend of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit my friend at Riverside, I am always pleasantly surprised to be greeted by such a clean, lovely smelling home. My friend is very well looked after and can't praise the staff highly enough. They are very attentive towards residents and their visitors and I am always made to feel very
welcome. I have witnessed the activities and I think it is very clever how the staff get the residents to engage in exercise, without them feeling it is a chore. Everyone seems to always be enjoying themselves and everything is made fun. I have recommended Riverside Care Home to people in the past and I will continue to do so, as I feel from what I have seen for myself that it is a lovely, warm and welcoming home with fantastic staff!
Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your lovely review of Riverside Care Home. We aim to incorporate fun, care and friendship into everything we do, so I am delighted that you have witnessed this yourself when you have visited. Our staff are our greatest asset and we are very proud of them. I will make sure that your kind comments are passed on to the team.

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Review from Ian T (Son of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in the care home for six weeks. We had to get him in quickly, after a number of falls, and the manager couldn’t have been more helpful. We secured a place and moved him in six days. All the staff are lovely and caring and the home is very clean, no smell at all. Nothing is too much trouble
for the staff. I live 150 miles away and when I visit I am greeted warmly with coffee and tea. I highly recommend the home. They regularly arrange activities and entertainment for the residents.
Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your kind review. I am delighted that we were able to make the moving in process as seamless as possible for your dad and yourself. We love having your dad here at Riverside and it is rewarding for us all to see how well he has settled in. All of our staff remain committed to providing the best possible care experience and environment, so that residents and their families feel safe, secure and valued. I will ensure your lovely comments are passed on to the team.

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Review from Ruth G (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mum receives. She is clean and has a good diet. Her clothes are laundered nicely and the night care is good. Recently, my mum had an off day and her sats (oxygen saturation levels) were all done. On finding she had raised blood pressure, the doctor was called and discovered
Mum had a chest infection; this was nipped in the bud quickly.
Reply from Cathy Coulson, Manager at Riverside Care Home

Thank you for your kind review. We are proud of our nurses and I am delighted to hear that they were responsive to a change in your mum's condition and escalated the concern quickly. Our resident's wellbeing is our main priority and is it great to hear that you are pleased with the quality of our service.

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Review from R W (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Riverside Care Home for end of life care. All staff at the care home were friendly, very supportive and went above and beyond with my mum's needs.
Whilst nothing ever replaces being at home, my mum's complex care needs required nursing care, and most importantly she was comfortable as
could possibly be and felt safe.
I would have no hesitation in recommending Riverside.
Reply from Jas Samra, Manager at Riverside Care Home

Thank you for taking the time to leave Riverside Care Home a review. We understand these decisions are hard and can be difficult when making them on behalf of your loved ones. I will pass on your kind words to all the staff.

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Review from Richard F (Brother-in-law of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my sister-in-law passed away after a year at Riverside. At her passing and for the whole period, the standard of care was exemplary. I would recommend this care home without reservation, particularly the staff.
Reply from Jas Samra, Manager at Riverside Care Home

What a lovely review of Riverside Care Home. Thank you so much for not only leaving your reflections but also your feedback you have written regarding the team. It is always reassuring to know that your loved ones are in safe hands and you are happy with the service we provide. I will pass on your kind words to all the staff.

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Review from Greg B (Son of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have total peace of mind that Mum is being brilliantly cared for. All the care and nursing staff are superb, with genuinely forged relationships with her. The rapport is very visible to see and is 100% authentic. Mum regularly refers to all the staff with fondness and affection.
The
cleanliness of the home, Mum's room and her personal hygiene are maintained to a very high standard. She is treated with respect, utmost consideration and dignity.
I would recommend Riverside without reservation.
Reply from Jas Samra, Manager at Riverside Care Home

Thank you, Greg, for your kind words; we really appreciate your feedback and that you are happy with the home.

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Review from Paula S (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived independently prior to falling and spending several weeks in hospital. She moved to Riverside in September 2022. First impressions were of spotlessly clean, well-maintained home with friendly, professional, informative staff. 5 months on, and it has only got better! Care of Mum's oral/personal
hygiene is of a very high standard. She is always neatly dressed, warm and wearing clean en suite are always clean and tidy.
Nurses are friendly and keep me informed, liaising with other agencies eg: district nurses/physio to enhance Mum's care.
The home is well equipped with standing aids, specialist mattresses and other things to and kindness and enable her to be herself.
They are highly skilled in providing numerous activities (some organised, some thought up on the spur of the moment) to keep Mum occupied and her mind stimulated. I've observed music events, bingo, exercise sessions, colouring, knitting, having her nails painted or just sitting having a chat. Staff even bring in their dogs to visit, which Mum loves.
Riverside is a wonderful home. To know Mum is safe, well cared for and treated with kindness gives me peace of mind and I thank every single member of staff for caring for her so well.
Reply from Jas Samra, Home Manager at Riverside Care Home

Thank you so much for your positive comments, they are very much appreciated - it is our absolute pleasure to take care of your mum. We are so pleased that she feels at home here at Riverside and you are happy with the care our team provide. The staff will continue to work hard to keep our standards high.
Thank you again for your kind words.

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Review from Ann C (Daughter of Resident) published on 27 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased and thankful that we chose Riverside Care Home to care for our lovely mum who spent almost four and a half years there until her death five weeks ago.


Mum settled in very well and accepted that as she could no longer live independently, this was the best thing for her. She loved

all the staff and they were very fond of her. Lots of fun and smiles!


Riverside is so clean, sweet smelling and welcoming at all times. Mum loved the food, the activities and her lovely en-suite bedroom but was happiest in her chair in the lounge with others. She loved to watch residents, visitors and staff and loved the musical activities.


Riverside has been a real home from home to us as well as Mum and the manager, nurses, carers and all staff have been amazing


We, as a family, will fly the Riverside flag as it was Mum’s home and the staff and residents were her family and much loved.


We miss you all.


Ann C

Reply from Juliet Gardner, Manager at Riverside Care Home

Thank you so much for these kind words, we really appreciated having you all in our lives. We look forward to keeping in touch and your ongoing support.

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Review from Mark W (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursing and care team at Riverside Care Home provided excellent residential care and support for my elderly parents for a number of years. When they arrived at Riverside neither of my parents were in the best of health but with care and patience, the team there nursed them back so that both of them
regained mobility and felt settled and secure. They looked after their various needs and accepted their little foibles. The team made them feel ‘at home’ and cared for. Each time the family visited they remarked on what a clean, homely and welcoming environment Riverside offered. We were so fortunate to find Riverside Care Home. The Manager of the home led her team through the Covid crisis. The imposed constraints must have put huge stress on the whole organisation but she coped excellently and kept everyone as secure as possible. This gave a lot of comfort to loved ones who couldn’t be with their family members during this difficult time. Everyone at Riverside deserves our thanks.
Reply from Juliet Gardner, Manager at Riverside Care Home

Thank you for these comments, it was an honour to care for your parents and we miss you all.

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Review from I b (Son of Resident) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic home with wonderful staff. My mother was so happy during her 4 1/2 years there, and we couldn't have been more pleased to have chosen Riverside.
Thanks again to all the staff.
Reply from Juliet Gardner, Manager at Riverside Care Home

Thank you for these lovely words, it was an honour and a privilege to care for your mother and to be there for you all.

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Review from Brian M (Son of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Simply put, I could not imagine a better place to care for our mother. Clean, caring, respectful and giving residents every opportunity to engage in appropriate activities. More importantly, this family view is entirely shared by our mum, who truly appreciates the care she receives at this late stage
of her life. A heartfelt thank-you to all at Riverside.
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Review from Trish M (Daughter of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The premises themselves are clean, well set out and welcoming. The staff are attentive, caring and obviously enjoy their work. They all know each resident (and their regular visitors) and treat them with respect and warmth. The food is excellent and there are a variety of activities arranged on a daily
basis. Highly recommended.
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Review from Eilis F (Daughter of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would defy anyone to provide better care than the staff at the Riverside, Burton on Trent, provide for their residents. Our mother has been here for over two years now, she has six grown up children and we all visit on a regular basis at various times so we have a good overview of day in day out practice
and have found it be of a consistently high standard. The home is exceedingly well managed - there is a culture of genuine kindness and respect for the residents. There are plenty of activities to keep their minds and bodies as agile as possible. The channels of communication are excellent. We never thought our mother would ever settle in a residential home, having been a strong and independent person throughout her life but she has come to see the Riverside as her home. When she was last talking about the kindness of the staff, which she frequently does, she said “Next to my own children, they are my family.” I don’t think you could give a higher accolade than that.
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Review from Roy and Patricia M (Son of Resident) published on 13 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I cannot fault the manager and staff, they were so kind and caring to my Mother and made her last days happy, they were also there for all the family and cannot thank them enough.
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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Riverside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Riverside Care Home is calculated as follows: ( (185 Excellents x 5) + (5 Goods x 4) ) ÷ 190 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverside Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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