Rossendale House

Dear Sir or madam; I am a Residents eldest Daughter. I call every day and visit when possible: my mum loves it here, she is very happy and loves the food and activities on offer when they are available; Sometimes the calls take a while to get through this is not a problem depending what Rossendale house staff are doing

My M.I.L has dementia, and the staff listen to all of our concerns about her needs and welfare. We feel confident she is cared for and looked after by each and every member of staff.

He and the family have never looked back it's been great for him and reassuring for the family that he is cared for. The staff are fantastic, all of them. I'm so glad that Rossendale House was available for my dad. Thank you.

Generally good level of care and service but constant staff shortages let things down.

I could not be more grateful to all the people, who care for my wife, Patricia, over such long hours, both professionally and personally!! Kindest regards, Clem.

They need to remember people are paying a lot of money to be there, regardless of age or incapacity.

Rossendale House is a modern, purpose-built care home which provides a very safe, comfortable living space. All the safety measures and procedures are in place. The staff are all very friendly and approachable and indicates a good level of training and experience. Moving my other into Rossendall House was surprisingly easy with any issues being dealt with quickly. It's always easy to identify who to speak to if anything concerns me.

Until you walk around you cannot appreciate how much Rossendale House has to offer. Staff are warm and welcoming and facilities have a hotel feel.

My mum is well cared for lovely staff can't fault them. Home is spotless no complaints from us lovely place for my mum.

Rossendale House is a lovely modern, very clean care home. My mum is very happy here and has been fortunate to get one of the suites, which she loves. All the staff are lovely and are always willing to help.

This is the second time I have been in Rossendale House. The staff are excellent and very caring and look after all my needs.

My mother has been a resident of Rossendale House for just over a year now. She is very well looked after and has a good relationship with all staff members. She has just celebrated her 100th birthday and I cannot compliment the staff enough for their kindness and thoughtfulness in making sure she had the best day possible.

It was a beautiful place and as they say it is better than lots of hotels I've stayed in. I was lucky enough to stay in one of the larger rooms on the front. The care staff couldn't do enough for you. If I had to go in permanently this is the place I'd like to be although it is about 10 miles from my home town. I've never wanted to go into a care home but being there has helped me to know where I want to go if I get to not be able to stay at home.

The food didn't match the website's expectations. The home was aware of this issue and worked hard to resolve it.

Our relative was in a most beautiful suite with large airy bedroom and offset lounge with en-suite bathroom with bath and wet room shower - all incredibly clean and modern and stunning views over the moors, but much more important was the quality of the entire staff - from the senior managers through the clinical care and cleaning staff there wasn't a single person who wasn't focused on the needs of the residents. There were some challenging behaviour in some of the residents always met with patience and forbearance and it never impinged on the non cognitively impaired residents. The meal times could be taken communally in beautiful dining rooms with other new friends or (as in breakfast) taken in the residents room. When our relative was taken very ill the community healthcare team supported the staff in the home so that no hospital admission became necessary. They do a superb job.

Mum was a resident at Rossendale House from May 2024 until she died there Sept 2024. The care she received throughout was superb and of the highest standard. I'm a health care professional and Chair of a hospice and I can guarantee the staff and facilities are incredible. The quality of facilities and standard of staff are remarkable. The end of life experience and care given was superb. Many many thanks to everyone.

Lovely care home, very modern with good facilities. My mother was very cautious about going into a care home yet settled here within days. Lovely, caring staff which gives me peace of mind that she is being looked after properly.

Modern well-designed care home, friendly staff, and a good atmosphere for the residents. My grandma always seems happy and content whenever I visit her.

Very elegant home. Staff very friendly. Everything is clean and new. Excellent ambience.

Garden party on Wednesday 21st of August. The carers treated the residents with respect and compassion. They treated the residents as individuals as they encouraged participation within each resident's comfort zone. The more vocal residents were treated with kindness, patience and humour. It can't be easy to look after people with such diverse needs and I feel really lucky that my mum is being looked after by such a kind, capable and caring team. Thank you.