Sycamore Park Care Home

I have been absolutely delighted with the service provided. My very dear friend has been a resident at Sycamore Park for over a year now. The team, and I mean team, have been incredible! From the welcome on day one to the everyday care - it is second to none! They all go above and beyond every day, treating all residents as individuals, treating them with dignity and respect, and creating a living friendly environment where they can all be themselves - every one of the team. from the management to the carers, the admin team, the housekeeping, chefs and the team who organise the activities and anyone I haven’t mentioned ensures all residents have a wonderful experience every day! Sycamore delivers on its promise day-in-day-out and deserves to be recognised for the wonderful world it creates for every resident in their care. I would recommend this home from home to anyone - it is the perfect place!

I will be back in February and already look forward to it!

I currently live at Sycamore Park and have been here for a while now. I do miss being at home, but I know that I wouldn't manage. I never wanted to come into care, but I am glad that I chose this home, and there are a lot of delightful ladies and staff here. Sometimes it can be noisier than at home, but my bedroom is very peaceful. I like the garden.

My dad has only been with you a few months, but from the short time I've been here when visiting, the staff seem very attentive and kind, and I feel Dad is treated with the utmost dignity. The staff are always very friendly, always offering drinks and cakes during my visits and making me feel welcome.

My Mum has recently spent a few weeks respite at Sycamore Park. She suffers with dementia so was quite confused and disorientated when she initially moved in but the staff were all fantastic with her and they made her feel so welcome. Whenever we visited they also extended this warm welcome to us too. Mum was cared for very very well whilst at Sycamore Park and I would totally recommend this care home. They make you feel like one of the family. A huge thank you to all the staff.

My mother entered the home on the 1st of August, she has settled in well and all carers have made her feel very welcome. The standard of care is superb.

My father has only been a resident at Sycamore Park since the start of June 2023, but during this time, the care and consideration for his safety and well-being have been exemplary. All staff have a true vocation for the care they provide, and this has been recognised by the CQC in their judgement of 'outstanding' Care at Sycamore Park. Completely justified, in my view. The environment gives the impression of a smart hotel rather than that of a residential care home, providing very comfortable and attractive facilities for all residents to enjoy. Sycamore Park is extremely well-led; setting the standard for this lovely and very welcoming home. The manager and her deputy evidently work hard to maintain those standards in providing the very best for their residents.

We will recommend Sycamore Park. Thank you.

My relative was a resident at Sycamore Park Care Home from 2.10.2020 till he died, aged 90 last month. From my initial phone call with a lady to discuss the possibility of him becoming a resident, I could sense from her helpful, positive attitude that the staff genuinely cared about the welfare and safety of their residents - thus making the decision to choose Sycamore Park very easy to make. He was happy and contented throughout his stay - right from the lovely welcome extended to him on day one. We are eternally grateful to the manager and the entire team.

My dad has been at Sycamore Park for nearly a year now. They do a really good job of looking after him. The food is great, and they have occasional trips out. They pay attention to what my dad is interested in, for example, they knew he likes a bus trip, so arranged for him to ride on the service bus with a carer around the town. They made a big effort for the Coronation, trimming up the lounge. It looked super. If you want to see what they get up to on a day-to-day basis - fun get-togethers and activities - you should have a look at their Facebook page, where lots of nice photos are posted regularly.

We cannot recommend Sycamore Park highly enough. My dad was included immediately and settled in very quickly. He was introduced to others and made friends both with staff and other residents. As his mobility decreased, the level of care increased, and he felt safe at all times. He was very well fed, and the social and medical care was excellent. Daily activities and events made sure he was stimulated, and there was always someone to chat with. His room was very nicely decorated, and by taking his own chair, paintings and ornaments, it quickly become home. Services such as hairdressers, chiropodists, laundry and opticians were readily available whenever required. The managers were hands-on, very professional, easily approachable and dealt with any queries immediately.

The care provided was excellent, allowing for as much or a little family involvement. It is very much made to feel as though it is their home, and respect offered accordingly. All the staff were very caring and personable. My father was on the dementia floor, and the care he received was second to none. Great communication between the home and close family members. Would highly recommend.

There is a real comfortable family feel within the home, with families and friends made extremely welcome when visiting residents.

To the home - thank you so much for your loving care and support.

We thoroughly recommend Sycamore Park for the care of your loved one. Outstanding!

My mum has been a resident at Sycamore Park for over two years now. As a purpose-built development, the facilities are first-class, compared to many of the alternative homes in converted Victorian buildings that we viewed. The staff are excellent, the food is very good, and there is a weekly programme of activities for residents to enjoy. I really can’t fault the care Mum has received and wouldn’t hesitate to recommend Sycamore Park to other potential residents or their families.

We were definitely made to feel part of the " family", and time is always found to listen to any concerns.

My mum has been a resident since May 2021, and during this time, she has been given excellent treatment by every member of staff. The home is of a very high standard, as are the staff. Each and every one of them are a credit to the company. I cannot recommend it highly enough.

Thank you.

The staff have been amazing, treating her with so much love, care and dignity.