The Acorns Care Centre

Excellent care all around. Philip also speaks very highly of the care he has received. We also saw the food has been excellent.

Very welcoming. Look after Mother very well. Always smiling + helpful.

The care home very clean the staff very polite and friendly realy look after my mum manget friendly always phones if anything wrong no bad reviews

I would recommend this home to everyone.

She is relatively happy with the experience here, the only problem is a lady nearby always shouting for assistance instead of using buzzer and sometimes there is nothing that the staff can do for her.

Overall, we have had a great experience with Acorns care home, my nan was treated really well even with her challenging behaviour. Staff always tried their best with her and was always really welcoming to her family.

I had my right hip, replaced in hospital 18th May, I was discharged on 19th May to my home. Next day 20th May I was admitted to hospital with an infection, I was discharged on 14th July 2020 to another home, during my stay at the hospital I had made myself known to social services at Wigan council. Eventually I was admitted by the council to The Acorns Care Centre immediately when I needed. Since my hip operation my health had declined very much, I have severe difficulty in walking. I have been cared for by all the staff, food has been good and my room has been daily.

My father has been very well looked after at The Acorns. The staff have been very accomodating given the difficult nature of his condition.

My sister Agnes is quite content here and well looked after by friendly happy staff. She has settled in well and over time is no longer agitated or worried she just lives each day as it is and is content. In fact she has lovely skin, lovely haircut and presents at her best.

My experience of the home is, its a well run home. Very clean, staff that go out of their way to help. I had a family member in there for a few many years (until sadly lost them). I wouldn't have had the relative anywhere else. A lot of home have a smell to them but The Acorns always smelt clean. Would defo recomend.

My father, Gordon, was looked after by Acorns carers and nurses during a short but dignified period of palliative end-of-life care. We, as a small family, have the most respect for how well he was treated until he passed away with dignity in their care. Yes, there were flaws. But these were addressed immediately. That is surely normal when a patient needs intensive care. With regular visits and focus on his nursing needs, we were very happy with his care and ultimately, dignified death. Staff here are devoted and caring when families are committed to the proper care of their loved ones. We would like to pass on particular thanks to Theresa (manager), Sylvia, who is an absolutely amazing carer/nurse, Ceejay (for her emotional support) and Sue, a fantastic nurse whose knowledge was apparent at the end. I would also like to thank the nurse who called me in the hours before my dad passed. She was amazing. She was on the night shift, but knew the signs. Thank you everyone at Acorns.

Absolutely disgusting my dad has been on respite for one week, at first the manager was rude and stating they cannot care for his needs even though it is for advanced Alzheimer's, social worker got involved and highlighted the care plan that they accepted they then changed their attitude. Gone to pick him up today as planned, staff on shift didn't know, he has been left in bed all day, one staff stated due to being short on staff. He has lost a lot of weight. Will be reporting to the CQC.

I have been to see Evelyn. Very pleased with the care, Staff very pleasant.

Can sometimes be 15 mins

I'm happy with how my mother is being treated at the Acorns Home. She seems to have settled in here good.

My grandma is in this home, the staff are brilliant and welcoming. The food is good and my grandma is always happy.

Very good staff are brilliant staffing levels could do with uping overall very good.

The staff and the new manager are very helpful. My brother Joseph is well cared for. The manager provides all information needed. I am happy with the service.

Theresa + staff are very professional, pleasant. The home is clean + very organised. Theresa is the light in what would be a dark time.

Room was filthy my brother was admitted there on Friday long story short they have sent him back to A+E and said they can't have him back. That being said wasn't the right place for my brother anyway he needs round the clock care. Not their fault but when I was there residents roaming around 1 with her pants round her ankles, vomit in hallway uncleaned for over 2 hours no bedding on bed, no soap in toilets, medicine cabinet left open and unattended. So much more seemed had been taken over by new management and staff were really struggling, we ended getting involved in a staffing war. Doors left open so patients could get out. Please avoid i have contacted the CQC I'm worried about the residents who are left their Seems all the management are interested in is getting the funding.