Group: Minster Care Group

Person in charge: Janice Knock (Registered Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Respite Care

Latest Care Quality Commission* Report on The Lakes: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for The Lakes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Lakes in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for The Lakes is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.833 Points relating to the number of positive Reviews for The Lakes is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 The Lakes has a Review Score of 8.8 (8.833) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Lakes?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Lakes

  • Daughter of Resident/Service User
    3

My mother moved to The Lakes in July after six years in an excellent care home without Dementia Care. I had looked at many care homes before finding The Lakes. The Manager and Deputy Manager are friendly, calm and reassuring. They engage well with the residents. The managers and care staff show empathy and ensure that the residents feel cared for, understood and valued. They are attentive to her medical needs and show an understanding and great tolerance towards her anxieties.

My mother frequently tells me "that this is a very good place, that the food is good, and that people are nice". Family and friends are made very welcome. The home has a friendly, caring atmosphere where the residents are encouraged to engage with each other. There is nearly always a bit of a busy buzzing atmosphere in the lounge where the chairs are never arranged around the walls of the room but set out in constantly changing groups. My mother has a sense that the staff like and care about her.

How likely would you be to recommend The Lakes? Extremely Likely

Overall Standard

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Treated with Dignity

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Value for Money

Average Rating:   5 out of 5

I cannot praise highly enough the care my Dad is receiving at The Lakes, in Duncote Towcester. Every member of staff, no matter their role are friendly, caring, professional and show a genuine desire to make life as happy, safe and comfortable for every resident.
Every aspect of my Dads needs are met impeccably, monitored closely, and reviewed regularly, we are kept well informed about his physical health and emotional well being.
As a family our thoughts are always sought, we are always welcomed and greeted cheerfully, and nothing is ever too much trouble for staff to do or arrange.
The daily activities and special event afternoons are wonderfully planned and the pleasure on the resident's faces is a joy to see.
The outstanding management and highly competent staff have created a wonderful home and they have my utmost admiration and eternal thanks.

How likely would you be to recommend The Lakes? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My dear mum has been a resident at The Lakes for almost 6 months and I'm so relieved and much less stressed knowing that she is being well cared for 24 hours a day, she is so much happier within herself than when she was living on her own which makes me so much happier too.
The Lakes is very well managed and maintained, it is a lovely bright, airy and very clean environment for the residents to live in. The meals are of a high standard also and there is always a choice given.
There are activities every day and everyone is encouraged to join in but only if they want to.
I really can't praise the staff enough for their patience, understanding and kindness given to mum and they always have a smile on their face. I visit mum most days so can see just how very hard everybody works.
I really wouldn't want mum to be anywhere else, all the staff try very hard to make it a home from home atmosphere. I can highly recommend it.
I'm so very grateful and really do appreciate just how lucky mum is!

How likely would you be to recommend The Lakes? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   5 out of 5

Submit a Review for The Lakes

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Bed Vacancies

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Care Home Idol 2016

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