The Lakes

It truly means more than words can say.

My mother spent over 7 years at The Lakes before she died in February 2026. I cannot speak highly enough of the care she received throughout her stay. The team of carers were very caring and supportive as were all of the staff who worked there. Thank you.

My father has dementia and has been at The Lakes since last April. I cannot speak highly enough of the care he has received from the dedicated staff. We are always promptly informed of any issues regarding his care. The staff are kind and respectful, and they treat my father with great dignity. He is very happy at the Lakes. It gives us as a family great peace of mind to know he is in such safe and caring hands.

Looking forward to Spring/Summer when we can spend more time in the beautiful garden again.

I am so grateful to everyone for their patience, kindness and care.

The Management and Admin staff need a lot of praise for the smooth running of 'the ship' with Carers, Housekeeping, Food & Drink plus Social Host all playing their part in making a very professionally run environment for the residents. Thank You

The staff are all very caring, attentive and friendly and strive to do the best for my mum each and every day, whatever that brings. Her being looked after here has given our family all great comfort and peace of mind. She is now end-of-life and is being looked after with dignity and respect and everything has been explained and as a whole family we have been looked after sympathetically. I would like to thank each and everyone involved in her care. Keep doing what you are doing, you are all fantastic.

She enjoys the food and the activities, especially the singing and loves being able to get out into the garden.

My mother has been at the lakes for 17 months and I can’t express how grateful I am to all the staff members for the care and support they have given me and my mum she is happy and safe in the home I have no complaints thank you all.

I can't thank the staff enough for the kindness and hands-on care given to our precious mum/gran/great-gran during her time at The Lakes. Her 'end-of-life care' was amazing. She was kept clean, fresh linen on the bed and gently reassured if she seemed stressed. She was well cared for and as a family, we so appreciate the kindness and comfort given to my mum and ourselves. An empathic and caring team. You are all so appreciated for helping us all through a sad difficult time. We won't ever forget you all. Thank you.

I am very happy with the care that my mother receives from everyone at The Lakes. They always keep me informed of any issues or problems with her. The staff are very friendly and have to deal with difficult situations often.

We made the difficult decision of placing mum in a care home due to her being unable to manage living on her own after being diagnosed with dementia. We looked at several care homes but The Lakes at Duncote had a nice feel to it so mum has been there since January. It has taken a couple of months but she now seems settled and has accepted that The Lakes is her home. She is well cared for and the staff always make visitors welcome. I feel we made a good decision in choosing The Lakes for mum.

Very disappointing - never made to feel welcome and staff were cautious when we visited as they knew we asked too many questions about the level of care. No soft food option was offered, never any clothes in the wardrobe and left to go to bed in daytime clothing. Constant turnover of agency staff, most of which had limited communication skills. A general lack of care and not somewhere I would ever recommend.

My husband was a resident at The Lakes from July 2021 until November 2022. He suffered from Dementia and the time had come when I could no longer manage his care at home. During his time at The Lakes Care Home the care he received was of the highest possible standard. He was always looked after with understanding, compassion, and love, by the many kind and dedicated carers. I found all members of staff, from management downwards, to be friendly and helpful, always approachable to answer any questions. The rooms at The Lakes are all bright and modern with good views and there is a lovely peaceful garden for residents and visitors to enjoy. There was always a really friendly welcome for our family when we came to visit, from both management and carers. In all, I could not recommend The Lakes more highly to anyone who has to find a home for their loved one.

Dad is safe and well looked after, which in turn, gives the family peace of mind.

My mother has been in The Lakes care home Since June 2022. We have found it to be a very friendly and caring place. I know my mum is very happy there. Unfortunately, Mum had a fall and has not been well at times, but the communication from the staff is first class, always putting Mum first. The care manager attended the hospital with me to represent my mum, who was too unwell to go, and in my opinion, that is going beyond the call of duty - thank you. One member of staff has been so supportive and helpful in Mum's settling in and will communicate any issues that may arise, and will call to see how Mum is doing when in the hospital, again showing the care they have for the people in there. It has helped me immensely knowing Mum is cared for and she is happy. Thank you all for what you do.

Excellent staff - nothing too much trouble. Clean and tidy - all ways worm. Mum says the food is excellent. It took her a few weeks to settle in, but the staff helped greatly. Would recommend it to anyone - don't think you could do better.

Looking after my parents must be the most difficult task. They do it exceptionally. Mum ringing dozens of times a day and they answer with patience and understanding, always helpful and caring.

The biggest strength of the Lakes is the staff, who are excellent. I would be happy to stay at The Lakes myself, when the time comes. I am sure my mum is happy there and well taken care of. Mum was made to feel at home from the first day and can't wait to get back there, if ever she goes out. The staff are so kind and very helpful.

An extremely hard decision when the time came for my mother to move to residential care. She had lived in our care for two and a half years, but her Dementia had reached a stage that we, as a family, had become unable to cope with.

The services advised we looked at The Lakes at Duncote, superb to say the least, it was a heartbreaking move, but the staff were great, professional and made the whole ordeal the complete opposite.

The accommodation is modern, clean and very tidy, systems in place look very effective, the view from my mother's window is like a scene from Downton.

I had my first visit on 10/03/2021, and I could not be happier. I am aware all individual cases are different, but for me, the staff have already gone some way to giving me and my family a piece of my mother and Nanny back.

Thanks.