The Lakes

Duncote, Towcester NN12 8AQ
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9.1 25 Reviews
  • The Lakes, Towcester
The Lakes has been built in the same grounds as Duncote Hall, and has been purpose built to provide residential care for people living with dementia.

The home offers facilities to enable residents to be cared for but at the same time maintain their independence.

The home is divided into two floors, both of which have their own facilities and are staffed separately. All bedrooms have en-suite shower facilities and enjoy peace and tranquillity whilst enjoying the views of the gardens.

The communal rooms are light and spacious and overlook well-kept gardens which residents are able to enjoy in the good weather.

The Lakes offers a wide choice of menus to cater for all tastes. Residents are able to take their meals where they wish and are assisted by a hostess with choice if needed.
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Care Provided by The Lakes

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1800
  • Self-Funded Residential Dementia Care: £1550 – £1800

These prices are only a guideline, please contact The Lakes to find out the exact price for your requirements.

Contact The Lakes to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Lakes to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Williams (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Single Rooms with Ensuite Wet Room (47)

The Lakes Reviews (25)

9.1

The Lakes has a Review Score of 9.1 (9.065) out of 10, based on 7 reviews in the last 2 years.
Over all time The Lakes has 25 reviews.

Overall Experience
  • 20
  • 4
  • 0
  • 1
  • 0
Date Published
  • 25
  • 4
  • 5
  • 7
  • 18
Reviewer Connection to The Lakes
  • 13
  • 7
  • 4
  • 1
Total of 25, showing 21-25
Review from Carolyn T (Daughter of Resident) published on 21 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident at this care home since August 2017 and settled in very quickly. Her room is light airy and spacious and the care she receives is of a very high standard.
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Review from D J L (Daughter of Resident) published on 16 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I have been regular visitors to The Lakes Care Home for two years, where our dear dad is a resident. We are always welcomed warmly by every member of staff working there. We are completely satisfied that our dad has all his needs met and is excellently cared for. Staff are friendly, kind,
patient, experienced and extremely hard working. We are grateful to them for their dedication and thankful that we have found a safe place for our dad to live.
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Review from J.D (Wife of Resident) published on 19 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is in The Lakes Care home and I am very happy with the care he is receiving. I have found the staff caring, patient and extremely hardworking, who go the extra mile to meet the needs of the residents The home has a warm friendly atmosphere and the quality and choice of the food is excellent.
It is so comforting to know my husband is safe and well cared for in this lovely home.
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Review from Dorothy F (Daughter of Resident) published on 19 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to The Lakes in July after six years in an excellent care home without Dementia Care. I had looked at many care homes before finding The Lakes. The Manager and Deputy Manager are friendly, calm and reassuring. They engage well with the residents. The managers and care staff show
empathy and ensure that the residents feel cared for, understood and valued. They are attentive to her medical needs and show an understanding and great tolerance towards her anxieties.


My mother frequently tells me "that this is a very good place, that the food is good, and that people are nice". Family and friends are made very welcome. The home has a friendly, caring atmosphere where the residents are encouraged to engage with each other. There is nearly always a bit of a busy buzzing atmosphere in the lounge where the chairs are never arranged around the walls of the room but set out in constantly changing groups. My mother has a sense that the staff like and care about her.

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Review from Sue C (Daughter of Resident) published on 16 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum has been a resident at The Lakes for almost 6 months and I'm so relieved and much less stressed knowing that she is being well cared for 24 hours a day, she is so much happier within herself than when she was living on her own which makes me so much happier too.
The Lakes is very well managed
and maintained, it is a lovely bright, airy and very clean environment for the residents to live in. The meals are of a high standard also and there is always a choice given.
There are activities every day and everyone is encouraged to join in but only if they want to.
I really can't praise the staff enough for their patience, understanding and kindness given to mum and they always have a smile on their face. I visit mum most days so can see just how very hard everybody works.
I really wouldn't want mum to be anywhere else, all the staff try very hard to make it a home from home atmosphere. I can highly recommend it.
I'm so very grateful and really do appreciate just how lucky mum is!
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Current Review Score: 9.1 (9.065)

Overview of Review Score

The Review Score of 9.1 (9.065) out of 10 for The Lakes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.720 for The Lakes is calculated as follows: ( (61 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.72
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.345 Points relating to the number of positive Reviews for The Lakes is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 7 Positive Reviews ÷ 9.4 = 0.745
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

No image found

Becky Williams

Job Title: Home Manager Joined: 2019

Becky has been the home manager of The Lakes since 2019

No image found

Mandy

Job Title: Deputy Manager Joined: 2018

Mandy has worked her way up from a care assistant to a home deputy manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lakes to verify any information. View our terms and conditions. The Lakes has an Enhanced Service - more info.