The Long Brook Residential Home

79 Fore Street, Plympton, Plymouth PL7 1NE
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9.7 30 Reviews
  • The Long Brook Residential Home, Plymouth
Located in Plympton in Plymouth, The Long Brook Residential Home offers residential care for up to 24 adults.

The home is situated in the peaceful countryside, offering beautiful views from many rooms and a great garden space for residents to relax and potter in during the warmer months.

Inside, there are 24 bedrooms with many offering en suite facilities. All are well presented and residents are welcome to bring along their own belongings to help them settle in and feel more at home. There is also a living area and a spacious dining area for residents to enjoy the meals prepared for them each day. A lift is available to ensure all parts of the home are accessible.

The team at the home work hard to make sure each day is as enjoyable as possible for residents. They deliver person centred care and arrange plenty of activities which residents can engage in as often or as little as they like. Respect and compassion are at the heart of everything they do, making sure every resident feels valued during their time at the home.
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Care Provided by The Long Brook Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1450
  • Self-Funded Residential Dementia Care: £1150 – £1450
  • RESPITE Self-Funded Residential Care: £1150 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1450

Fees are based on room rate and needs of the resident,. Although we are not a dementia home we can cater for mild dementia. Please give the home a call for more information

These prices are only a guideline, please contact The Long Brook Residential Home to find out the exact price for your requirements.

Contact The Long Brook Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Long Brook Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Robert Gaffney (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

The Long Brook Residential Home Reviews (30)

9.7

The Long Brook Residential Home has a Review Score of 9.7 (9.693) out of 10, based on 14 reviews in the last 2 years.
Over all time The Long Brook Residential Home has 30 reviews.

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Review from J C (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Long Brook residential home was the perfect find for our dear mum. The minute we stepped through the door on our first viewing, we knew it was a homely home. Mum enjoys the activities when she wants to join in with the other residents or when she wants her quiet time. She enjoys the view from her
room. The manager and all the team are friendly and professional. The lovely homemade food is another aspect that makes Long Brook a great choice.
Reply from Carrie Bailey, Admin Manager at The Long Brook Residential HomeThank you for this lovely review. I'm glad to hear that your mum is settled and happy living here with us. Our team works hard to ensure it's a place they can truly call home.
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Review from L M (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. My mother has settled in well and made friends with other residents. Thestaff are all friendly and helpful. The food is all homemade and very good. Her room is lovely with a wonderful view from Monday to Friday. The gardens are well laid out and accessible. The home is very
clean. I would choose to live here if I needed residential care.
Reply from Carrie Bailey, Admin Manager at The Long Brook Residential HomeThank you so much for this lovely review, We are so glad mum feels settled and has made friends, I will pass this onto our team who will be delighted with hear this.
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Review from H S (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for mum was excellent, the staff were all friendly, approachable and helpful. The whole process, from the initial enquiry, the visit, admission and admin. were all dealt with in an understanding and sympathetic manner. Mum was very happy with the location, her room, facilities, activities
and care provided by all of the staff. I have no hesitation in recommending Long Brook.
Reply from Carrie Bailey, Admin Manager at The Long Brook Residential HomeThank you for this lovely review, I will pass these kinds words onto our staff.
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Review from J M (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was Mum's first time away for us. She was apprehensive but the staff put her at ease. She had a problem with her blood pressure meds but the staff and doctor sorted it out. She had a fright on her first night but it was sorted and no more trouble. Everyone was very kind and gentle with her and she
felt safe and cared for. Hopefully she can visit again in May. Thank you to everyone who looked after Mum.
Reply from Carrie Bailey, Admin Manager at The Long Brook Residential HomeThank you for this kind review. We are glad Mum felt safe and happy during her first stay with us. We will look forward to welcoming her back in the future.
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Review from Glenn H (Son of Resident) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, friendly, go the extra mile, very caring and meets the needs of individuals.
My mum has stayed at this residential home on respite on several occasions and she is so happy to stay there.
The staff are so professional, they are all approachable and nothing is too much trouble.
The residents
are entertained daily, stimulated and well cared for.
Clean and well-kept home. Could not ask for more when we place Mum in their care.
Reply from Carrie Bailey, Admin Manager at The Long Brook Residential HomeThank you for leaving this review. We are so glad mum enjoys her time here with us at The Long Brook and we will look forward to welcoming her back when she comes to stay again.
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Review from Theresa H (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfect, lovely environment, clean, friendly, very welcoming. All the staff are very friendly and smiling. Our mum loves going to Longbrook as she thinks it's like going on holiday. No issues and have recommended to others.
Reply from Carrie Bailey, Admin Manager at The Long Brook Residential HomeThank you for this lovely review. We are so glad Mum enjoys her time here with us we always look forward to her coming back to stay, Our staff always do their best to ensure we have a warm welcoming home for all the people we look after. I will pass on your kind words.
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Review from J M (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really pleased with the care my mother receives at Longbrook. It's taken a lot off my mind, knowing that she is safe and well there.
One of the plus points is the activities that she is able to attend. She loves them and wishes they were available at weekends too! The staff are really friendly and
she enjoys her little chats with them. They listen to her, which is important.
Her health needs are well catered for. Overall a wise decision to place her there.
Reply from Carrie Bailey, Admin Manager at The Long Brook Residential HomeThank you for this kind review, the team will be pleased and we are glad your mum is happy and settled here at The Long Brook.
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Review from Paul G (Son of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
As always, staff are very helpful kind and caring. They treat residents with respect, and offer an excellent service. They organise a lot of daily activities and some trips out. Always willing to answer any questions.
Reply from Carrie Bailey, Admin Manager at The Long Brook Residential HomeThank you for this kind feedback I will hand it over to our team. It's a pleasure to care for your mum.
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Review from R G (Son of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father has received is exemplary. Staff are very considerate of his needs. Dad is actually happy there which is a great relief to his family. I would have no hesitation in recommending Longbrook House.
Reply from Carrie Bailey, Office Manager at The Long Brook Residential HomeThank you for this lovely feedback, our team will be pleased.
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Review from Steven L (Son of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, happy and professionally run. You get one chance of a first impression and I was impressed. The whole establishment had a great 'feel' about it and I knew it was the place to bring my mum. Everyone went about with a smile and nothing was too much trouble. I am eternally grateful for how they
looked after my mother.
Reply from Teresa Bothma, Manager at The Long Brook Residential HomeThank you so much for leaving us this wonderful review!
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Review from C C (Daughter of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Long Brook for over 2 years and is very happy there. She tells everyone "she is well looked after and the food is good". The atmosphere in the home is very friendly.
Reply from Teresa Bothma, Manager at The Long Brook Residential HomeThank you so much for leaving us this wonderful review!
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Review from Kim T (Daughter of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who has Alzheimer's spends time at The Long Brook for a couple of weeks at a time respite & day care & absolutely loves it!
She feels safe & has made friends with residents & staff. She absolutely loves the entertainment because she loves dancing & all the activities that are provided. Nothing
seems too much trouble.
I don't live in Plymouth but I call my mum when she is there & the staff couldn't be more helpful & friendly over the phone.
Thank you for looking after her so well.
We would love nothing more than to make her a permanent resident!
Reply from Carrie Bailey, Office Manager at The Long Brook Residential HomeThank you so much for your kind review, we are so glad Mum enjoyed her time here with us.
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Review from Sandra M (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum (96) needed a residential home three months ago, having had several falls. The family were very concerned about her having to have full-time care. The Long Brook was absolutely the best option. The staff are totally lovely, friendly, professional and caring. The home itself is welcoming and clean
(but not clinical), providing excellent care and an amazing selection of activities. The food is good, wholesome and homecooked. It really is a "home-from-home", and we would not hesitate to recommend it to anyone needing first-class care.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for leaving us this wonderful review!
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Review from Steve P (Son of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After trying several care homes in the Plymouth area we have finally found one that engages with its residents in a stimulating way, both physically and intellectually. Each resident has a regular care plan assessment to target their individual care needs. Each resident is treated as an individual,
not a cash cow as in so many other places. A truly amazing place. It should be held as a beacon of what care homes should be. While the resident's needs are being continually met, the home also takes into consideration the client's family needs, all are made to feel very welcome. Thoroughly recommend this wonderful establishment.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so very much for leaving us this wonderful review!
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Review from G B (Partner of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner went in for 5 days of respite care. The home is spotlessly clean with absolutely no unpleasant odours. The staff were all very kind and caring and were always ready to help out.
We would have no hesitation in coming back to The Long Brook.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for leaving us this wonderful review!
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Review from S T (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot express enough what a lovely care home all the staff are amazing. They looked after my 80-year-old mum to such a high caring standard. She has been staying for respite and was very sad to leave as she not only made lovely friends but the activities they put on were absolutely amazing!. The food
and cleanliness were also of a very high standard. All down to a fabulous team. Well done team and she will definitely be back.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you for leaving us this wonderful feedback. We look forward to seeing mum for her next stay with us!
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Review from Elaine H (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention given to my Mum over the past two years. Staff are attentive and kind and have got to know Mum and her ways of doing things, understanding of her desire to retain her independence and make decisions when able. Patience and encouragement are shown when Mum is reluctant to
carry out personal care. Good care plan, risk assessments and care notes which I can access.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for leaving us this lovely review!
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Review from Carol G (Daughter of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot rate this home (Long Brook) highly enough. The care, dignity, respect and love given to my mother over the last two years have been second to none. All the staff treated her with such love and care - like she was their mother or grandmother. The love and help they gave the family when we needed
it at our most devastating time; they all became our family. All the rooms, entertainment, food, activities, safety and security were excellent. Can never be able to find the words to say thank you to them all for their love and care.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for leaving us this wonderful review. It was a pleasure to care for Mum, she is missed very much!
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Review from Karen C (Daughter of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into The Long Brook Residential Home in September 2022. She was in poor health and not able to be living on her own. She settled in quickly and slowly began to improve. The care and attention have been wonderful. In the beginning, she did not want to get out of bed and join the other residents
for food and entertainment. But now she is much more social. She is much stronger with her physical strength. She now joins in with everything and she has made new friends. For all the family it is wonderful to see.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for leaving us this wonderful review!
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Review from K H (Daughter of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for residential care for a loved one, then look no further than The Longbrook. Our darling Mum spent just a few weeks there after several weeks in hospital. Sadly, during her short stay, she passed away. Each and every member of staff were incredible. Our family basically moved in
during Mum's last week. The dignity and care shown to Mum was second to none. We, as a family, were catered for each and every day. We met some wonderful people, some of whom we will stay in touch with for the longest time. Thank you The Longbrook staff. We truly don't know what we'd have done without you.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeWhat lovely feedback! Thank you so much, please keep in touch!
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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for The Long Brook Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for The Long Brook Residential Home is calculated as follows: ( (140 Excellents x 5) + (26 Goods x 4) ) ÷ 166 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for The Long Brook Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Robert

Robert Gaffney

Job Title: Registered Manager Joined: 2021

Robert is the founder and Registered Manager of The Longbrook Residential Home, which he proudly opened in 2021. With a strong background in healthcare, Robert previously practised as a nurse before moving into management. Care has always been a part of his life, coming from a family deeply rooted in the care sector—his parents have successfully run care homes for many years, and his brother is the Registered Manager at Yelverton Care Home. Robert brings a wealth of experience and a strong commitment to delivering high-quality, person-centred care. He values creating a warm, supportive environment for residents and staff.


Outside of work, Robert enjoys camping, spending time outdoors, and spending time with his family.

Carrie

Carrie Bailey

Job Title: Office Manager Joined: 2021

Carrie – Office Manager
Carrie has been part of our journey since day one, joining us in 2021 as a Senior Care Assistant when we first opened our doors. Her passion for care and her incredible organisational skills soon led her to become our Administrator, and today she’s the friendly face behind the smooth running of our office as Office Manager.


With over 15 years of experience in the care industry, Carrie truly understands what it takes to make residents feel at home. She loves building strong relationships with families and supporting our amazing team. Outside of work, Carrie enjoys spending time with her family and relaxing with a good book.

Reece

Reece Robshaw

Job Title: Care Manager Joined: 2022

Reece joined The Longbrook Residential Home in 2022 as a Senior Carer. His dedication and leadership skills quickly saw him progress to Team Leader and now to his current role as Care Manager. Reece is passionate about providing Person centred care and creating a supportive environment for both residents and staff.


Outside of work, Reece enjoys travelling and exploring new places.

Simon

Simon Orr

Job Title: Health and Safety Manager Joined: 2021

Simon has been an integral part of The Longbrook Residential Home since before its doors opened, ensuring everything was ready for our first residents. With a strong focus on safety and compliance, Simon excels in risk assessments and health and safety management, helping to maintain a secure and comfortable environment for everyone.


Outside of work, Simon enjoys outdoor activities and water sports, embracing adventure whenever he can.

Kelly

Kelly Milden

Job Title: Activities Coordinator Joined: 2025

Kelly recently joined The Longbrook Residential Home as our Activities Coordinator, bringing a wealth of experience from her previous roles as Team Leader, Carer, and Care Coordinator within the care industry. Her creativity and enthusiasm make her fantastic at engaging residents and planning meaningful activities that brighten their days. In addition to her care expertise, Kelly is also a talented florist, adding a personal and artistic touch to our home.


Outside of work, she enjoys spending quality time with her family and exploring her passion for flowers.

Frequently Asked Questions about The Long Brook Residential Home

What types of Care is The Long Brook Residential Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Long Brook Residential Home have?

There are 24 Single Rooms.

What are the Facilities & Services at The Long Brook Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Long Brook Residential Home to the centre of Plymouth?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Long Brook Residential Home to verify any information. View our terms and conditions. The Long Brook Residential Home has an Enhanced Service - more info.