The Long Brook Residential Home

79 Fore Street, Plympton, Plymouth PL7 1NE
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9.7 30 Reviews
  • The Long Brook Residential Home, Plymouth
Located in Plympton in Plymouth, The Long Brook Residential Home offers residential care for up to 24 adults.

The home is situated in the peaceful countryside, offering beautiful views from many rooms and a great garden space for residents to relax and potter in during the warmer months.

Inside, there are 24 bedrooms with many offering en suite facilities. All are well presented and residents are welcome to bring along their own belongings to help them settle in and feel more at home. There is also a living area and a spacious dining area for residents to enjoy the meals prepared for them each day. A lift is available to ensure all parts of the home are accessible.

The team at the home work hard to make sure each day is as enjoyable as possible for residents. They deliver person centred care and arrange plenty of activities which residents can engage in as often or as little as they like. Respect and compassion are at the heart of everything they do, making sure every resident feels valued during their time at the home.
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Care Provided by The Long Brook Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1450
  • Self-Funded Residential Dementia Care: £1150 – £1450
  • RESPITE Self-Funded Residential Care: £1150 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1450

Fees are based on room rate and needs of the resident,. Although we are not a dementia home we can cater for mild dementia. Please give the home a call for more information

These prices are only a guideline, please contact The Long Brook Residential Home to find out the exact price for your requirements.

Contact The Long Brook Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Long Brook Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Robert Gaffney (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

The Long Brook Residential Home Reviews (30)

9.7

The Long Brook Residential Home has a Review Score of 9.7 (9.693) out of 10, based on 14 reviews in the last 2 years.
Over all time The Long Brook Residential Home has 30 reviews.

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Reviewer Connection to The Long Brook Residential Home
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Total of 30, showing 21-30
Review from Eileen B (Respite Resident) assisted by family/friend published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed stay. Relaxed, safe and comfortable. Enjoyed the company. Looking forward to a future visit.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you for this lovely feedback! We look forward to welcoming you back in the future!
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Review from Trevis N (Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently spent a week at Long Brook while my daughter had a much-needed holiday. This, being a new experience for me, at first, I felt a little lost. All the staff, however, were always smiling and helpful and by the end of the week I felt quite at home. I would like to think that if in time I should
need permanent care, there would be a room vacant at Long Brook.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for this lovely feedback. We will share this with the team!
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Review from Christopher T (Nephew of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my aunt was only at Longbrook for a short period of time, I cannot speak highly enough about all members of staff. The care is superb and the house and gardens are a delight.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeIt was a pleasure to care for your Aunt here at The Long Brook. Thank you for leaving us this lovely review!
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Review from Gaye B (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a care home that certainly cares, not just for its residents but also for their families. The staff always have a smile for you and Mum constantly tells me how happy she is. There is a lovely atmosphere and a wide choice of activities to join in with. The Long Brock Residential Home has a lovely
home-from-home environment and I have no concerns about the standard of care that Mum receives.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for leaving such a wonderful review!
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Review from Steve H (Son of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is cared for with care and respect. This consistency and attention have enabled her to feel "at home" within a safe environment, and I feel she thrives as best she can. The leadership team lead by example and participate in the home's friendly and fun aspects of activities which are topical and
seasonal. I would thoroughly recommend The Long Brook to any potential client and their families.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for leaving us such a wonderful review!
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Review from Brad B (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only at The Long Brook Residential Home for about 3 weeks and deteriorated very quickly and was moved to a nursing home specialising in dementia care. During her stay, she was exceptionally well cared for and I received a lot of advice from the home and associated pharmacist. I can’t speak too
highly of The Long Brook - excellent home all round and worthy of 5 stars.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for your lovely feedback! We hope Mum has settled well in to her new home.
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Review from C A (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Long Brook since December 2021. I can honestly say we couldn't have found a better home for our mum. Very caring, family-run home where nothing is too much trouble. Daily activities for the residents, excellent choice of menu and lovely presented gardens. All needs are met with kindness
and dignity from all staff members. I would recommend this home to anyone.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for leaving such a wonderful review!
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Review from Linda M (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Long Brook is a lovely and friendly home. The staff are very helpful and nothing is too much trouble. I definitely would recommend it.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for taking the time to leave us a lovely review!
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Review from Fiona J (Daughter of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived 28 days ago after 2 years of living on her own with carers coming in 4 times a day and hardly ever going out or seeing anyone. Her physical and mental health deteriorated rapidly and as a family, we made the decision to move her into a residential home near me. We looked very carefully for
somewhere we felt Mum would feel secure and happy and where the home would welcome her as part of their family. This we found in The Long Brook and Mum hasn't looked back. Almost immediately, we saw her improve immensely, from the initial warm welcome to the ongoing excellent care by friendly staff who have really befriended Mum. All her needs are catered for to a very high degree and she is actively encouraged to engage with all the wonderful events that take place every day, should she wish to. Mum, having been very reclusive, is now to be found chatting with other residents in one of the two comfortable sitting rooms, sharing meals with them, enjoying the garden and thoroughly enjoying the entertainment!
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for your feedback. We are so pleased that Mum feels secure and happy here with us at The Long Brook. It is wonderful to see Mum interacting with our residents, staff and engaging in our activites.
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Review from P B (Respite Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Long Brook Residential Home. The building is light and airy and well furnished. The garden is also very welcoming with space to work and sit. I found the staff extremely friendly towards the residents and to each other, which you could appreciate. Also, the residents were
welcoming, inviting you to sit with them and the activities gave interest to each day. Unfortunately, a diet problem, being gluten-free plus other food allergies I had, but I was catered for very well with the help of my daughters and the chef. If I needed a permanent home, I would not hesitate to ask for a room and hope they would accept me. Thank you. I feel stronger with your help and hopefully able to cope at home.
Reply from Paisley Radford, Registered Manager at The Long Brook Residential HomeThank you so much for your lovely feedback. We are delighted that you enjoyed your stay here with us at The Long Brook. We look forward to hopefully seeing you at our open gardens!
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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for The Long Brook Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for The Long Brook Residential Home is calculated as follows: ( (140 Excellents x 5) + (26 Goods x 4) ) ÷ 166 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for The Long Brook Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Robert

Robert Gaffney

Job Title: Registered Manager Joined: 2021

Robert is the founder and Registered Manager of The Longbrook Residential Home, which he proudly opened in 2021. With a strong background in healthcare, Robert previously practised as a nurse before moving into management. Care has always been a part of his life, coming from a family deeply rooted in the care sector—his parents have successfully run care homes for many years, and his brother is the Registered Manager at Yelverton Care Home. Robert brings a wealth of experience and a strong commitment to delivering high-quality, person-centred care. He values creating a warm, supportive environment for residents and staff.


Outside of work, Robert enjoys camping, spending time outdoors, and spending time with his family.

Carrie

Carrie Bailey

Job Title: Office Manager Joined: 2021

Carrie – Office Manager
Carrie has been part of our journey since day one, joining us in 2021 as a Senior Care Assistant when we first opened our doors. Her passion for care and her incredible organisational skills soon led her to become our Administrator, and today she’s the friendly face behind the smooth running of our office as Office Manager.


With over 15 years of experience in the care industry, Carrie truly understands what it takes to make residents feel at home. She loves building strong relationships with families and supporting our amazing team. Outside of work, Carrie enjoys spending time with her family and relaxing with a good book.

Reece

Reece Robshaw

Job Title: Care Manager Joined: 2022

Reece joined The Longbrook Residential Home in 2022 as a Senior Carer. His dedication and leadership skills quickly saw him progress to Team Leader and now to his current role as Care Manager. Reece is passionate about providing Person centred care and creating a supportive environment for both residents and staff.


Outside of work, Reece enjoys travelling and exploring new places.

Simon

Simon Orr

Job Title: Health and Safety Manager Joined: 2021

Simon has been an integral part of The Longbrook Residential Home since before its doors opened, ensuring everything was ready for our first residents. With a strong focus on safety and compliance, Simon excels in risk assessments and health and safety management, helping to maintain a secure and comfortable environment for everyone.


Outside of work, Simon enjoys outdoor activities and water sports, embracing adventure whenever he can.

Kelly

Kelly Milden

Job Title: Activities Coordinator Joined: 2025

Kelly recently joined The Longbrook Residential Home as our Activities Coordinator, bringing a wealth of experience from her previous roles as Team Leader, Carer, and Care Coordinator within the care industry. Her creativity and enthusiasm make her fantastic at engaging residents and planning meaningful activities that brighten their days. In addition to her care expertise, Kelly is also a talented florist, adding a personal and artistic touch to our home.


Outside of work, she enjoys spending quality time with her family and exploring her passion for flowers.

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