The Orchard is a brand new residential home, offering exceptional care. It's set in a stunning location in the Wye Valley and Forest of Dean.

The Orchard has fourteen very spacious individually designed and styled rooms, each with a walk in wet room. Each window offers far-reaching views of the surrounding countryside. It has a beautifully planned lounge and conservatory area and this also benefits from the panoramic views.

The Orchard has outside patio areas where residents can sit and enjoy the views with family and friends. The gardens have been landscaped and planted with various shrubs and fruit trees that will offer colour and interest through the changing seasons.

Residents enjoy a rich schedule of activities that gives residents the opportunity to participate in favourite pastimes, learn new skills, venture outdoors and keep their minds and bodies fit and alert.

Group: Milkwood Care Ltd

Person in charge: Michelle Jeans (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 14

Rooms with ensuite WC: 14

Facilities & Services: Pets by arrangement • Minibus or other transport • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Orchard: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for The Orchard is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Orchard in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.806 for The Orchard is calculated as follows: ( (29 Excellents x 5) + (7 Goods x 4) ) ÷ 36 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for The Orchard is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 3 Reviews ÷ 2.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 The Orchard has a Review Score of 9.3 (9.306) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Orchard?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Orchard

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother has been a resident at The Orchard for nearly a year and was the first resident at the home.

The standard of the rooms are very good and the overall home is clean and modern. The staff are all very friendly and welcoming and accommodating when I came up from London to visit. Since the new manager, I would say the activities and mental stimulation of the residents has improved with many local visits to nearby towns.
I would highly recommend this care home to someone looking for a modern/friendly caring home.

How likely would you be to recommend The Orchard? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Michelle Jeans, Manager at The Orchard responded to this review on 09 Jan 2018:

Many thanks for your warm response, as always we aim to deliver the best not just to our residents but to families and visitors also.

The Orchard is an exceptional care home where dad receives the very best of care. The staff and management team are experienced, dedicated, caring and welcoming. Care is tailored very much to Dad's needs and includes a full programme of relevant activities. The home itself is modern, well equipped an beautifully located. I have great peace of mind that Dad is being looked after so well.

How likely would you be to recommend The Orchard? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.9 out of 5

Michelle Jeans, Manager at The Orchard responded to this review on 13 Dec 2017:

Many thanks for your very kind words and continued support. We as a team aim to deliver exceptional care and support to all our residents and families too.

Very happy with staff, all very helpful, observant and approachable.
A very clean home, 'an oasis of quiet', you can call in at any time and take residents out.
My husband is very settled there and he sleeps well so the family and I are happy with The Orchard.

How likely would you be to recommend The Orchard? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

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Bed Vacancies

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Care Home Idol 2016

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