What types of Care is The Wharf Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Wharf Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Wharf Care Home to the centre of Stourport-on-Severn?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

The Wharf Care Home, 76 Minster Road, Stourport-on-Severn, Worcestershire DY13 8AP

Review from G G (Relative of Resident) published on 24 July 2025
Submitted via Website • Report

Overall Experience

Excellent standards of Care, the Care Staff are always friendly and upbeat even when they're extremely busy - which is often. They show huge amounts of empathy and compassion for the Residents and always promote independence where possible. The Wharf is always clean and smells fresh but retains a homely

atmosphere. The food is outstanding - very similar to eating in a high end restaurant. A lot of effort is put into activities and lifestyle for Residents and it's wonderful to see Staff and Residents taking part in group activities, outings and sitting outside in the beautiful garden enjoying the sun. Management have always been very professional and approachable - and their high standards of care are demonstrated throughout the entire home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 21 July 2025
Submitted via Postal Card • Report

Overall Experience

Staff are always welcoming, professional and respectful. They show a keen interest in mom's personal life, when coming back from outings or family gatherings, they enjoy hearing what she's been doing and are so pleased that she's had a lovely time.

When things aren't going so well for mom, they

are straight on to the issue and keep us informed. They actively chase medical follow ups on our behalf.

We feel part of a larger family now and the pressure of looking after mom 24/7 has been lifted so we can just enjoy the time we have together.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

Thank you for sharing your lovely feedback about The Wharf and team. It is always good to hear of your positive experience, for which we strive for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard C (Husband of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience

Nurses very good. Carers very good. Housekeeping, hospitality, activities good. Admin/reception good. My wife, the resident, is bound to her bed so cannot partake in most activities. The newer activities staff seem to be more proactive in bringing activities/company into her room. Staff always appear

cheerful and responsive. A few months ago there seemed to be a shortage of staff so slow response, either due to holidays, sickness, or rota arrangements but in recent times it is less noticeable. I cannot comment on value for money. It seems expensive but I have no benchmark.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

Thank you for taking the time to write this lovely review of The Wharf. The team will be delighted to hear your kind words and to know that they are achieving what we all strive for, exceptional care where every resident feels at home. We look forward to seeing you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin F (Son of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience

From the moment we first visited The Wharf Care Home, we knew it was something special. The warmth, professionalism, and genuine compassion shown by every member of staff is simply outstanding. The atmosphere is welcoming, peaceful, and filled with a sense of community that makes residents - and their

families - feel truly at ease.

The team goes above and beyond not just in meeting daily needs, but in offering personal attention, engaging activities, and emotional support that makes a world of difference. The rooms are clean, bright, and comfortable, with thoughtful touches that help each resident feel at home.

We are so grateful for the exceptional care provided here. It's clear that staff treat residents like family - with dignity, kindness, and respect. The Wharf is not just a care home; it's a place where people are valued, nurtured, and genuinely cared for. Thank you for all you do!

Reply from Hannah Byng, Home Manager at The Wharf Care Home

Thank you for taking the time to write this lovely review of The Wharf. The team will be delighted to hear your kind words and to know that they are achieving what we all strive for, exceptional care where every resident feels at home. We look forward to seeing you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith P (Wife of Resident) published on 23 April 2025
Submitted via Website • Report

Overall Experience

Whitle staff are amazing they go beyond their duties very careing and understand the residents needs . Including staff are the home team who look after my husbands room and clothes always on top of things . My husband has been in the wharf nealy 4 years I don't think I would find a better place .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Next of Kin) published on 25 March 2025
Submitted via Website • Report

Overall Experience

On the whole my relative was cared for. At times elements of care were sadly lacking depending on various factors affecting the home that day e.g. staffing, other residents, events on that day. I would have liked my relatives spiritual needs to be considered more. I often felt, particularly at weekends

the ratio of staff to residents was insufficient, making it a different atmosphere. The staff intentions were well meaning. My relative had there respect form wishes met at times of infection. I was consulted in regarding upholding their respect wishes. On the whole the staff understood how to manage dementia & altzheimer residents. Support for the relatives is something that should be considered by a specialist nurse. The home becomes the constant for your relative but having someone to talk to, to understand the emotions you go through when visiting is vital. The longer they are in care the more you go through, to cope with each visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice L (Wife of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience

My husband died recently at The Wharf Nursing Home. He had only been there a short time. For many months previously I had been, desperately, trying to get Social Services to accept that he needed nursing care. When he arrived at The Wharf he was enveloped with love and care. His food was good quality

and adjusted to his needs, likes, and ability to eat. His room was adjusted for his safety and enjoyment and those of his visitors. The carers were kind and understanding of his condition. Sadly his dementia, suffered for many years, had finally taken its toll. We were supported in my husband's final few days by the staff. He died surrounded by care and kindness. Thank goodness we had managed to move him to 'The Wharf '. Thank you to all of the wonderful, professional, loving staff.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James F (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience

All the staff at The Wharf gave my father great care, time and understanding. He enjoyed the conversations and the personal time shared. I could not praise the staff more. The great effort everyone put in from his arrival and settling, all through to his passing. The Wharf have a great team and the

family would love to thank every one of them.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf Care Home and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V H (Friend of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience

I visited my friend of 40 years during August. He was receiving end of life care. Each time I visited I found the staff friendly and caring. The environment clean and tidy with no odours. The outside space was attractive, giving an ideal area for residents to enjoy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R Q (Wife of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience

My husband recently had a short stay at The Wharf. He felt very much at home and settled in really well. All staff, without exception, treated him with kindness, dignity and respect. He received his many medications on time and felt very confident calling assistance when needed. The staff were always

attentive and welcoming when people visited. My husband enjoyed the freedom of being able to move around as much as he wanted, as well as the lovely food. The garden was easily accessible and provided a nice, safe, sunny space to meet visitors or other residents. He is looking forward to spending further time at The Wharf in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa W (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience

Myself and my friend joined my mum to celebrate the VE celebrations at The Wharf. It was so lovely to be outside and listen to the singer and enjoy some food. The staff were amazing and made everyone welcome. The hospitality manager is a fantastic contribution to the home and organised it. It was great

to see residents and staff enjoy and I feel a massive boost to morale.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn C (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience

I was extremely worried when it came to the stage when my dad needed 24-hour care and where he could end up. I viewed The Wharf for a very brief visit, then my dad moved there the same day. The staff are all amazing. What makes a great place is the people. My dad only after a few days seems very content

and happy. I would not hesitate to recommend it. It has a great feel at The Wharf.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D (Nephew of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

My aunt enjoyed five years immersed in the excellent Wharf environment and facilities. She was cared for by a team of caring, professional people and was truly able to live a life 'home from home'. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D L (Nephew of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience

My uncle was 91 years old when he was admitted into The Wharf Care Home in Stourport in April 2020. He was suffering with dementia and had restricted mobility. His stay, until he recently passed away, was 46 months as good as it could be. If I could score The Wharf more than 10/10 I certainly would

as the quality of care provided was exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience

Great service throughout. All the staff very friendly and caring. Some of the meals a bit adventurous for my 88-year-old mother, but very willing to find something else for her to eat. The building is set up very nicely, very impressed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N J (Son-in-law of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience

Although my mother was only at The Warf for four weeks. The staff were absolutely marvelous. Everyone couldn't do enough for us and the family. Everything they said they would do they did even down to the maintenance team to put pictures on the wall. You would not find a better place for a member of

your family to reside there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Grandson of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience

The staff at The Wharf Care Home looked after my nan so well for the past six months and we are forever grateful. The staff are all very friendly and do a wonderful job for all the residents.
Thank you so much for the hard work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience

My mother spent nearly two weeks at The Wharf, including Xmas, which at 90 years of age was her first ever experience of staying in a care facility. Whilst being very reluctant her first encounter with the staff very soon changed this and she settled in quickly due to the happy atmosphere that prevailed.
Her

medication requirements were diligently administered and all her daily needs, notably the food and drink, were all of an excellent standard. Xmas was an enjoyment shared with everyone and not a lonely time in front of the T.V with failing eyesight. Whilst she was happy to leave and return to her own home, it is an experience that she shares with her carers that she has at home each day and now demands the same high levels she experienced at The Wharf. I suspect they are looking forward to her next stay so they get a break! Thank you to all keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah B (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience

Mom has been at The Wharf for four weeks now. She seems settled and comfortable. The staff are all really friendly and helpful. Mom is in a wheelchair but still enjoys being in the garden in the afternoon, especially if there are ice cream treats or banana milkshakes on offer! There is always plenty

of activities and entertainment. If you are able to eat normally the food looks very good with cakes and desserts etc, unfortunately, Mom is on purée food so can’t enjoy the normal menu.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate B (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report