The Wharf Care Home

76 Minster Road, Stourport-on-Severn DY13 8AP
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9.7 42 Reviews
  • The Wharf Care Home, Stourport-on-Severn
The Wharf Care Centre is a luxury care home designed to the highest specification located in Stourport-On-Severn, in the heart of Worcestershire.

The home prides itself on providing a high standard of quality care to people requiring nursing, residential, dementia, respite and daycare for all ages.

The outstanding shared facilities include a cinema room, recreational spaces, dining areas and for those who like to be pampered a hair and nail salon.

The home is dedicated to offering an active and stimulating lifestyle for people with all types of care needs.

A daily activities programme incorporates music, baking, crafts, games and exercise classes and encourages all residents to maximise their full potential by participating as much as possible.

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Care Provided by The Wharf Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Byng (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for The Wharf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,246
    • Self-Funded Residential Dementia Care from £1,328
    • Self-Funded Nursing Care from £1,496
    • Self-Funded Nursing Dementia Care from £1,323

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Wharf Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Parking available onsite


The Wharf Care Home Reviews (42)

Total of 42, showing 1-20
9.7

The Wharf Care Home has a Review Score of 9.7 (9.720) out of 10, based on 18 reviews in the last 2 years. Over all time The Wharf Care Home has 42 reviews.

Overall Experience

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Review from Judith P (Wife of Resident) published on 23 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitle staff are amazing they go beyond their duties very careing and understand the residents needs . Including staff are the home team who look after my husbands room and clothes always on top of things . My husband has been in the wharf nealy 4 years I don't think I would find a better place .

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Review from H G (Next of Kin) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole my relative was cared for. At times elements of care were sadly lacking depending on various factors affecting the home that day e.g. staffing, other residents, events on that day. I would have liked my relatives spiritual needs to be considered more. I often felt, particularly at weekends
the ratio of staff to residents was insufficient, making it a different atmosphere. The staff intentions were well meaning. My relative had there respect form wishes met at times of infection. I was consulted in regarding upholding their respect wishes. On the whole the staff understood how to manage dementia & altzheimer residents. Support for the relatives is something that should be considered by a specialist nurse. The home becomes the constant for your relative but having someone to talk to, to understand the emotions you go through when visiting is vital. The longer they are in care the more you go through, to cope with each visit.

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Review from Janice L (Wife of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died recently at The Wharf Nursing Home. He had only been there a short time. For many months previously I had been, desperately, trying to get Social Services to accept that he needed nursing care. When he arrived at The Wharf he was enveloped with love and care. His food was good quality
and adjusted to his needs, likes, and ability to eat. His room was adjusted for his safety and enjoyment and those of his visitors. The carers were kind and understanding of his condition. Sadly his dementia, suffered for many years, had finally taken its toll. We were supported in my husband's final few days by the staff. He died surrounded by care and kindness. Thank goodness we had managed to move him to 'The Wharf '. Thank you to all of the wonderful, professional, loving staff.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.


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Review from James F (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Wharf gave my father great care, time and understanding. He enjoyed the conversations and the personal time shared. I could not praise the staff more. The great effort everyone put in from his arrival and settling, all through to his passing. The Wharf have a great team and the
family would love to thank every one of them.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf Care Home and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.


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Review from V H (Friend of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend of 40 years during August. He was receiving end of life care. Each time I visited I found the staff friendly and caring. The environment clean and tidy with no odours. The outside space was attractive, giving an ideal area for residents to enjoy.

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Review from R Q (Wife of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently had a short stay at The Wharf. He felt very much at home and settled in really well. All staff, without exception, treated him with kindness, dignity and respect. He received his many medications on time and felt very confident calling assistance when needed. The staff were always
attentive and welcoming when people visited. My husband enjoyed the freedom of being able to move around as much as he wanted, as well as the lovely food. The garden was easily accessible and provided a nice, safe, sunny space to meet visitors or other residents. He is looking forward to spending further time at The Wharf in the future.

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Review from Teresa W (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my friend joined my mum to celebrate the VE celebrations at The Wharf. It was so lovely to be outside and listen to the singer and enjoy some food. The staff were amazing and made everyone welcome. The hospitality manager is a fantastic contribution to the home and organised it. It was great
to see residents and staff enjoy and I feel a massive boost to morale.

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Review from Lynn C (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely worried when it came to the stage when my dad needed 24-hour care and where he could end up. I viewed The Wharf for a very brief visit, then my dad moved there the same day. The staff are all amazing. What makes a great place is the people. My dad only after a few days seems very content
and happy. I would not hesitate to recommend it. It has a great feel at The Wharf.

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Review from R D (Nephew of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt enjoyed five years immersed in the excellent Wharf environment and facilities. She was cared for by a team of caring, professional people and was truly able to live a life 'home from home'. Thank you!

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Review from D L (Nephew of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was 91 years old when he was admitted into The Wharf Care Home in Stourport in April 2020. He was suffering with dementia and had restricted mobility. His stay, until he recently passed away, was 46 months as good as it could be. If I could score The Wharf more than 10/10 I certainly would
as the quality of care provided was exceptional.

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Review from D B (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service throughout. All the staff very friendly and caring. Some of the meals a bit adventurous for my 88-year-old mother, but very willing to find something else for her to eat. The building is set up very nicely, very impressed.

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Review from N J (Son-in-law of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only at The Warf for four weeks. The staff were absolutely marvelous. Everyone couldn't do enough for us and the family. Everything they said they would do they did even down to the maintenance team to put pictures on the wall. You would not find a better place for a member of
your family to reside there.

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Review from P P (Grandson of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Wharf Care Home looked after my nan so well for the past six months and we are forever grateful. The staff are all very friendly and do a wonderful job for all the residents.
Thank you so much for the hard work.

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Review from G B (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent nearly two weeks at The Wharf, including Xmas, which at 90 years of age was her first ever experience of staying in a care facility. Whilst being very reluctant her first encounter with the staff very soon changed this and she settled in quickly due to the happy atmosphere that prevailed.
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medication requirements were diligently administered and all her daily needs, notably the food and drink, were all of an excellent standard. Xmas was an enjoyment shared with everyone and not a lonely time in front of the T.V with failing eyesight. Whilst she was happy to leave and return to her own home, it is an experience that she shares with her carers that she has at home each day and now demands the same high levels she experienced at The Wharf. I suspect they are looking forward to her next stay so they get a break! Thank you to all keep up the good work.

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Review from Deborah B (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at The Wharf for four weeks now. She seems settled and comfortable. The staff are all really friendly and helpful. Mom is in a wheelchair but still enjoys being in the garden in the afternoon, especially if there are ice cream treats or banana milkshakes on offer! There is always plenty
of activities and entertainment. If you are able to eat normally the food looks very good with cakes and desserts etc, unfortunately, Mom is on purée food so can’t enjoy the normal menu.

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Review from Kate B (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are amazing. The stay has been better than expected. Visitors are welcome at any time. The entertainment is excellent. Food let down.

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Review from Douglas S (Son-in-law of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful staff. Beautifully kept home and rooms. Very good choice of meals, snacks and drinks. Two staff members, in particular, are very pleasant and polite, both should get employee of the month.

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Review from L C (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was second to none. Brilliant service and you can tell that everyone truly cares for the residents. Everything was perfect.

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Review from K F (Husband of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These comments are made partly in comparison to another care home where another family member, brother, was a resident. I have been pleasantly impressed by the care and support given to my wife following a major stroke. The carers, of all ages, are flexible in their work with someone who doesn't want
to be there and who suffers from mood swings. I can't imagine that she could be anywhere better in her mental condition.

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Review from M F (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a very difficult year in step-down care after a fall. When we realised that she would not be returning home, we started looking into care homes near where we live. From our very first visit, it was obvious that The Wharf Care Home was where we wanted my mother to be, we were so impressed
with everything we saw. She moved into The Wharf Care Home just before Christmas 2022 and from the moment she arrived, it was like she was welcomed into a warm and caring family. The quality of the residence, staff, food and the general feel of the place is amazing. Mum is now settling in well and the kindness and attentiveness of the care staff seem to be helping her be more positive about the future after such a traumatic year.
Thank you to all at The Wharf Care Home for welcoming us into your extended family.

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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for The Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for The Wharf Care Home is calculated as follows: ( (176 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 214 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Wharf Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Hannah

Hannah Byng

Job Title: Home Manager

Hannah was promoted internally to Home Manager at The Wharf Care Home, having previously been the Deputy here.


She has a wide variety of experience in nursing, including Medical HDU and Urology departments in a hospital and a Domicillary Nurse Manager.


She enjoys spending time with her husband and 2 adult children and being creative with skills in knitting and crochet, and loves to spend time gardening.


Emma

Emma White

Job Title: Deputy Home Manager

Joined: 2025

Emma has joined the team at The Wharf as the Deputy Manager and brings a significant amount of experience and skill to support the clinical team.


She has been a registered nurse for over 30 years, and has spent most of her working life in community care homes looking after adults with learning disabilities and complex health needs. She is passionate about excellence in end-of-life care and has a Professional Practice in Palliative Care Diploma.


In her spare time, Emma loves walking and can often be seen in Stourport or in the Malvern Hills. She is also a pianist, but says she is very rusty, so can't be listed as one of the home entertainers.


Deborah

Deborah Jones

Job Title: Business Administrator

Joined: 2022

Debs has been the Business Administrator at The Wharf since April 2022. She has an abundance of experience working within the private and public sectors, such as the NHS.


In 2015 Debs made the transition into working within the health and social care sector holding various roles as a Business Administrator, HR and recruitment specialist.


During her spare time holidaying, relaxing with friends and family is always high on the agenda for this social butterfly. A keen tennis player and equestrienne, a lady that's full of sophistication but is so much fun has been welcomed with open arms to our team.


Frequently Asked Questions about The Wharf Care Home

What types of Care is The Wharf Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Wharf Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does The Wharf Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at The Wharf Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Wharf Care Home to the centre of Stourport-on-Severn?

0.3 mile(s) as the crow flies, distance by road may be significantly further.