The Wharf Care Home

76 Minster Road, Stourport-on-Severn DY13 8AP
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9.7 45 Reviews
  • The Wharf Care Home, Stourport-on-Severn
The Wharf Care Centre is a luxury care home designed to the highest specification located in Stourport-On-Severn, in the heart of Worcestershire.

The home prides itself on providing a high standard of quality care to people requiring nursing, residential, dementia, respite and daycare for all ages.

The outstanding shared facilities include a cinema room, recreational spaces, dining areas and for those who like to be pampered a hair and nail salon.

The home is dedicated to offering an active and stimulating lifestyle for people with all types of care needs.

A daily activities programme incorporates music, baking, crafts, games and exercise classes and encourages all residents to maximise their full potential by participating as much as possible.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1246
  • Self-Funded Residential Dementia Care: from £1328
  • Self-Funded Nursing Care: from £1496
  • Self-Funded Nursing Dementia Care: from £1323

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Wharf Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hannah Byng (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • No restrictions

Parking

  • Parking available onsite

The Wharf Care Home Reviews (45)

Total of 45, showing 41-45
9.7

The Wharf Care Home has a Review Score of 9.7 (9.706) out of 10, based on 18 reviews in the last 2 years. Over all time The Wharf Care Home has 45 reviews.

Overall Experience

  • 41
  • 4
  • 0
  • 0
  • 0

Date Published

45
6
9
18
27

Review from Marie O (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (93) came to this care centre a month ago after falling and breaking her femur. As she had lived with me for 5 years, I was very concerned that she would not adapt.
I can no longer care for her full time as I have health issues.
She has settled very well and has enjoyed the attention of
the lovely staff. Her room is beautiful. The whole place is very clean and the food is presented in an intimate dining room with clean table linen. The guests are treated as such, with dignity and there are plenty of stimulating activities.

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Review from Don H (Son-in-law of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law moved in because his freedom at his previous address was restricted making him feel depressed and lacking self-worth. Having moved his mental state has improved and he has regained his sense of freedom and is treated with dignity and respect which we value greatly.
He has mobility
problems and an acquired brain injury which makes it difficult for him to find words and phrases to make himself understood. The staff at The Wharf are aware of his difficulty and fully discuss and listen to my wife and I so that they can understand what he says avoiding any frustration when he is searching for words and phrases. This fact has gone a long way in improving his quality of life and self-worth.
The Wharf is like an all-inclusive 5-star hotel, not a care home. The facilities are easily accessible and participation in activities are encouraged and he participates through choice whereas before he would not and he is now able to enjoy the social aspect they provide for him.

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Review from Claire S (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Wharf really stands out from the crowd.


There is always a calm caring ambience about the environment and in fact from the moment you step into The Wharf it is like stepping into a four-star hotel, not a nursing home, with its beautiful decoration, plentiful resources and not even the slightest

hint of a ‘care home smell’ or look in any way.


Dad really looks forward to his Respite breaks meaning not only do we get to go on holiday guilt free but we also do not need to worry, knowing very well that he is happy and well cared for by conscientious staff with interesting activities to occupy his days and gorgeous freshly home cooked food every day followed by a comfortable restful nights sleep.”

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Review from Virginia W (Wife of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 83 year old husband who has multiple health problems and disabilities received a week's respite care at the Wharf Care Centre recently. I cannot praise the staff highly enough. They were all kind, friendly, welcoming and very caring throughout his stay. The home itself is well designed and the dining
room and 2 lounges are particularly attractive and welcoming.
As this was my husband's first week in respite care I did not go away immediately and visited daily for the first 4 days. My husband has vascular dementia and was a little confused about what was happening but soon settled down.
I was able to have 3 days away with my daughter and family, my first proper break from full time caring for 3 years, and have subsequently felt the benefit of this very much needed break.

We both look forward to my husband's next week's respite care at The Wharf in late August when I plan to join my daughter and family for a holiday.


Very many thanks to all concerned.

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Review from Neil H (Stepson of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly stepfather is a full-time resident at The Wharf and has been there since very early 2019 after a heavy fall at home following some physical health problems and hospitalisation. I cannot praise the nursing (and non-nursing staff) enough. All have been exceptional in the care they are providing
to my stepfather. With their help, he is recovering both physically and mentally from the trauma of his fall and they always have time for a chat and a cup of tea. Every day there are activities to keep the residents both interested and stimulated.
In addition, The Wharf itself is a purpose built facility and is absolutely immaculate both inside and out. All the resident's rooms boast colour coordinated bedding, soft furnishings and furniture, and an impressive en-suite bathroom. There are dining rooms, lounges and even a cinema! All in all an extremely impressive development and my stepfather is very happy.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for The Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for The Wharf Care Home is calculated as follows: ( (168 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 211 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Wharf Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (3)

Hannah

Hannah Byng

Job Title: Home Manager

Hannah was promoted internally to Home Manager at The Wharf Care Home, having previously been the Deputy here.


She has a wide variety of experience in nursing, including Medical HDU and Urology departments in a hospital and a Domicillary Nurse Manager.


She enjoys spending time with her husband and 2 adult children and being creative with skills in knitting and crochet, and loves to spend time gardening.

Emma

Emma White

Job Title: Deputy Home Manager

Joined: 2025

Emma has joined the team at The Wharf as the Deputy Manager and brings a significant amount of experience and skill to support the clinical team.


She has been a registered nurse for over 30 years, and has spent most of her working life in community care homes looking after adults with learning disabilities and complex health needs. She is passionate about excellence in end-of-life care and has a Professional Practice in Palliative Care Diploma.


In her spare time, Emma loves walking and can often be seen in Stourport or in the Malvern Hills. She is also a pianist, but says she is very rusty, so can't be listed as one of the home entertainers.

Deborah

Deborah Jones

Job Title: Business Administrator

Joined: 2022

Debs has been the Business Administrator at The Wharf since April 2022. She has an abundance of experience working within the private and public sectors, such as the NHS.


In 2015 Debs made the transition into working within the health and social care sector holding various roles as a Business Administrator, HR and recruitment specialist.


During her spare time holidaying, relaxing with friends and family is always high on the agenda for this social butterfly. A keen tennis player and equestrienne, a lady that's full of sophistication but is so much fun has been welcomed with open arms to our team.

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