The Wharf Care Home

Thank you for looking after me.

The nursing care, professional to a very high standard (excellent and faultless). The activities coordinator, what a great motivator and so positive in all that she does; superb lady. When checked on my prescribed medication, one bag went missing! The manager obviously did not follow any form of procedure! When I asked to make a formal complaint, she just shrugged her shoulders 'ok', no attempt was made to offer me a complaints form, her way of dealing with was just to avoid me! Begs the question promotes to incompetence.

The staff were incredible throughout my nan's stay in the Covid ward. They treated my family and I delicately, going far and beyond what was expected. They are a credit to health and care workers across the UK.

The room my nan spent her final weeks it was extremely clean and well presented (it was honestly the most beautiful place to visit). I can't fault the service they provided us. While we waited for the inevitable they provided us with refreshments and gave valuable encouragement and advice.

The nurses and carers here genuinely create a bond with the patients and the high level of care continues after the patient has passed. I could ask for a better place for my nan to have passed.

Thank you!

Subsequently, the respite care has transitioned into full-time residency, again very smoothly despite the pandemic throwing up chaos all around. We would love to encourage the partner to experience a week of respite just for the company, change of scene and the high level of care they will enjoy.

My mom was at The Wharf for a few months before she passed away in August. We are from Bromsgrove so had no idea what it was like, when she was sent there after being discharged from hospital, following many strokes and heart problems. The care she received was superb and I thank my lucky stars every day that she was in such a wonderful setting for her end of life care. The staff not only supported my mom but were also wonderful and caring to me whilst I visited and of course for the days I spent with her as she passed away. The nursing home itself always smelt so clean and fresh (my mom had been in a not so pleasant setting before) and that was a big plus for me as I know she was always clean and her incontinence issues were dealt with perfectly. I really can't recommend the service highly enough.

My father has been living at The Wharf since April. He is very happy and has been cared for really well. Despite lockdown, the team has worked hard to provide activities to keep the residents happy and occupied. My father loves his room. Being a purpose-built home means that he has easy access to his ensuite shower room so he can manage well by himself. The Wi-Fi is good so the family has been able to connect with him on video calls during the lockdown. There is a lovely garden area with plenty of seating to allow residents to sit out on warm days. The staff are caring and friendly and have provided an excellent service despite the challenges they have faced this year.

Both my parents are being looked after extremely well at The Wharf, all the staff are very pleasant and helpful at all times. It feels just like being in a luxury hotel when I able to visit. Thanks.

All staff members were friendly and very helpful. Nothing was too much trouble. My mother received first-class care during her short respite stay.

She has settled very well and has enjoyed the attention of the lovely staff. Her room is beautiful. The whole place is very clean and the food is presented in an intimate dining room with clean table linen. The guests are treated as such, with dignity and there are plenty of stimulating activities.

The Wharf is like an all-inclusive 5-star hotel, not a care home. The facilities are easily accessible and participation in activities are encouraged and he participates through choice whereas before he would not and he is now able to enjoy the social aspect they provide for him.

The Wharf really stands out from the crowd.

There is always a calm caring ambience about the environment and in fact from the moment you step into The Wharf it is like stepping into a four-star hotel, not a nursing home, with its beautiful decoration, plentiful resources and not even the slightest hint of a ‘care home smell’ or look in any way.

Dad really looks forward to his Respite breaks meaning not only do we get to go on holiday guilt free but we also do not need to worry, knowing very well that he is happy and well cared for by conscientious staff with interesting activities to occupy his days and gorgeous freshly home cooked food every day followed by a comfortable restful nights sleep.”

We both look forward to my husband's next week's respite care at The Wharf in late August when I plan to join my daughter and family for a holiday.

Very many thanks to all concerned.

In addition, The Wharf itself is a purpose built facility and is absolutely immaculate both inside and out. All the resident's rooms boast colour coordinated bedding, soft furnishings and furniture, and an impressive en-suite bathroom. There are dining rooms, lounges and even a cinema! All in all an extremely impressive development and my stepfather is very happy.