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The Wharf Care Home

76 Minster Road, Stourport-on-Severn, Worcestershire DY13 8AP
Maria Mallaband Care Group Ltd Logo
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From the moment we first visited The Wharf Care Home, we knew it was something special.Martin F(Son of Resident/Service User)
The Wharf Care Home, Stourport-on-Severn
the pressure of looking after mom 24/7 has been lifted so we can just enjoy the time we haveC H(Daughter of Resident/Service User)
The Wharf Care Home, Stourport-on-Severn
They show huge amounts of empathy and compassion for the ResidentsG G(Relative of Resident/Service User)
The Wharf Care Home, Stourport-on-Severn

The Wharf Care Centre is a luxury care home designed to the highest specification located in Stourport-On-Severn, in the heart of Worcestershire.

The home prides itself on providing a high standard of quality care to people requiring nursing, residential, dementia, respite and daycare for all ages.

The outstanding shared facilities include a cinema room, recreational spaces, dining areas and for those who like to be pampered a hair and nail salon.

The home...  

Care Provided by The Wharf Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400N/A
Residential Dementia CareFrom £1,500N/A
Nursing CareFrom £1,654N/A
Nursing Dementia CareFrom £1,754N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact The Wharf Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hannah Byng(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • No restrictions

Parking

  • Parking available onsite

The Wharf Care Home Reviews (52)

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9.7

The Wharf Care Home has a Review Score of 9.7 (9.653) out of 10, based on 16 reviews in the last 2 years. Over all time The Wharf Care Home has 52 reviews.

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Showing 52 reviews matching selected criteria
Review from Peter H (Respite Resident) published on 17 February 2021 Submitted via Postal Card
Overall Experience

The nursing care, professional to a very high standard (excellent and faultless). The activities coordinator, what a great motivator and so positive in all that she does; superb lady. When checked on my prescribed medication, one bag went missing! The manager obviously did not follow any form of procedure! When I asked to make a formal complaint, she just shrugged her shoulders 'ok', no attempt was made to offer me a complaints form, her way of dealing with was just to avoid me! Begs the question promotes to incompetence.

Reply from Ros Lockley, Community Liaison Coordinator at The Wharf Care Home

We are very grateful for your valuable time taken to detail the feedback above. Our Home, The Wharf, and the Maria Mallaband Group have a welcoming and open policy on complaints because we really value the opportunity to be able to improve our organisation. We are very sorry that you have come to...  

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Review from Benjamin H (Grandson of Resident) published on 8 February 2021 Submitted via Website
Overall Experience

The staff were incredible throughout my nan's stay in the Covid ward. They treated my family and I delicately, going far and beyond what was expected. They are a credit to health and care workers across the UK.

The room my nan spent her final weeks it was extremely clean and well presented (it was honestly the most beautiful place to visit). I can't fault the service they provided us. While we waited for the inevitable they provided us with refreshments and gave valuable encouragement and advice.

The nurses and carers here genuinely create a bond with the patients and the high level of care continues after the patient has passed. I could ask for a better place for my nan to have passed.

Thank you!

Reply from Ros Lockley, Community Liaison Coordinator at The Wharf Care Home

Thank you so much for your wonderful feedback and kind words during a time that has brought heartache to your family. The team on our Meadows suit have really gone above and beyond by putting the needs of the people who need us most, before their own. Feedback like this really does mean so much to...  

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Review from Robert (Resident / Service User) published on 25 January 2021 Submitted via Website
Overall Experience
Initially, respite care was needed urgently for a parent whose partner found themselves in hospital suddenly.
The response to this requirement was met with empathy and amazing efficiency.

Subsequently, the respite care has transitioned into full-time residency, again very smoothly despite the pandemic throwing up chaos all around. We would love to encourage the partner to experience a week of respite just for the company, change of scene and the high level of care they will enjoy.

Reply from Ros Lockley, Community Liaison Coordinator at The Wharf Care Home

Thank you very much for taking the time to review our service and for the lovely comments which are greatly appreciated. We would very much love to welcome the partner to our home and that they too would benefit from the care provided. In addition to meeting new people, socialising and just being...  

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Review from Tracey G (Daughter of Resident) published on 3 December 2020 Submitted via Website
Overall Experience

My mom was at The Wharf for a few months before she passed away in August. We are from Bromsgrove so had no idea what it was like, when she was sent there after being discharged from hospital, following many strokes and heart problems. The care she received was superb and I thank my lucky stars every day that she was in such a wonderful setting for her end of life care. The staff not only supported my mom but were also wonderful and caring to me whilst I visited and of course for the days I spent with her as she passed away. The nursing home itself always smelt so clean and fresh (my mom had been in a not so pleasant setting before) and that was a big plus for me as I know she was always clean and her incontinence issues were dealt with perfectly. I really can't recommend the service highly enough.

Reply from Ros Lockley, Community Liaison Coordinator at The Wharf Care Home

Hello Tracey, thank you so very much for sharing such lovely feedback following your mum's stay with us. It's wonderful to read how you felt about the level of care provided and our facilities here at The Wharf. I will ensure this is shared with the wider team. We look forward to seeing you again in the near future when we can open our doors again.

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Review from Lisa F (Daughter of Resident) published on 17 November 2020 Submitted via Website
Overall Experience

My father has been living at The Wharf since April. He is very happy and has been cared for really well. Despite lockdown, the team has worked hard to provide activities to keep the residents happy and occupied. My father loves his room. Being a purpose-built home means that he has easy access to his ensuite shower room so he can manage well by himself. The Wi-Fi is good so the family has been able to connect with him on video calls during the lockdown. There is a lovely garden area with plenty of seating to allow residents to sit out on warm days. The staff are caring and friendly and have provided an excellent service despite the challenges they have faced this year.

Reply from Ros Lockley, Community Liaison Coordinator at The Wharf Care Home

Thank you so much for your lovely feedback, which I will ensure reaches our team. Your father brings light and fun to our home, a real treasure. We are so fortunate to have him stay with us, such a joy.

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Review from J M (Daughter of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

Both my parents are being looked after extremely well at The Wharf, all the staff are very pleasant and helpful at all times. It feels just like being in a luxury hotel when I able to visit. Thanks.

Reply from Ros Lockley, Community Liaison Coordinator at The Wharf Care Home

Thank you so much for this wonderful feedback. This will be shared with the team who will be very much delighted to read such lovely comments. Many thanks.

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Review from M H (Son of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

All staff members were friendly and very helpful. Nothing was too much trouble. My mother received first-class care during her short respite stay.

Reply from Sarah Haywood, Community Liaison Coordinator at The Wharf Care Home

Thank you very much for your feedback; this has been passed onto the staff with thanks.

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Review from Marie O (Daughter of Resident) published on 2 September 2019 Submitted via Postal Card
Overall Experience
My mother (93) came to this care centre a month ago after falling and breaking her femur. As she had lived with me for 5 years, I was very concerned that she would not adapt.
I can no longer care for her full time as I have health issues.

She has settled very well and has enjoyed the attention of the lovely staff. Her room is beautiful. The whole place is very clean and the food is presented in an intimate dining room with clean table linen. The guests are treated as such, with dignity and there are plenty of stimulating activities.

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Review from Don H (Son-in-law of Resident) published on 8 May 2019 Submitted via Website
Overall Experience
My father in law moved in because his freedom at his previous address was restricted making him feel depressed and lacking self-worth. Having moved his mental state has improved and he has regained his sense of freedom and is treated with dignity and respect which we value greatly.
He has mobility problems and an acquired brain injury which makes it difficult for him to find words and phrases to make himself understood. The staff at The Wharf are aware of his difficulty and fully discuss and listen to my wife and I so that they can understand what he says avoiding any frustration when he is searching for words and phrases. This fact has gone a long way in improving his quality of life and self-worth.

The Wharf is like an all-inclusive 5-star hotel, not a care home. The facilities are easily accessible and participation in activities are encouraged and he participates through choice whereas before he would not and he is now able to enjoy the social aspect they provide for him.

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Review from Claire S (Daughter of Resident) published on 8 May 2019 Submitted via Website
Overall Experience

The Wharf really stands out from the crowd.

There is always a calm caring ambience about the environment and in fact from the moment you step into The Wharf it is like stepping into a four-star hotel, not a nursing home, with its beautiful decoration, plentiful resources and not even the slightest hint of a ‘care home smell’ or look in any way.

Dad really looks forward to his Respite breaks meaning not only do we get to go on holiday guilt free but we also do not need to worry, knowing very well that he is happy and well cared for by conscientious staff with interesting activities to occupy his days and gorgeous freshly home cooked food every day followed by a comfortable restful nights sleep.”

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Review from Virginia W (Wife of Resident) published on 7 May 2019 Submitted via Website
Overall Experience
My 83 year old husband who has multiple health problems and disabilities received a week's respite care at the Wharf Care Centre recently. I cannot praise the staff highly enough. They were all kind, friendly, welcoming and very caring throughout his stay. The home itself is well designed and the dining room and 2 lounges are particularly attractive and welcoming.
As this was my husband's first week in respite care I did not go away immediately and visited daily for the first 4 days. My husband has vascular dementia and was a little confused about what was happening but soon settled down.
I was able to have 3 days away with my daughter and family, my first proper break from full time caring for 3 years, and have subsequently felt the benefit of this very much needed break.

We both look forward to my husband's next week's respite care at The Wharf in late August when I plan to join my daughter and family for a holiday.

Very many thanks to all concerned.

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Review from Neil H (Stepson of Resident) published on 7 May 2019 Submitted via Website
Overall Experience
My elderly stepfather is a full-time resident at The Wharf and has been there since very early 2019 after a heavy fall at home following some physical health problems and hospitalisation. I cannot praise the nursing (and non-nursing staff) enough. All have been exceptional in the care they are providing to my stepfather. With their help, he is recovering both physically and mentally from the trauma of his fall and they always have time for a chat and a cup of tea. Every day there are activities to keep the residents both interested and stimulated.

In addition, The Wharf itself is a purpose built facility and is absolutely immaculate both inside and out. All the resident's rooms boast colour coordinated bedding, soft furnishings and furniture, and an impressive en-suite bathroom. There are dining rooms, lounges and even a cinema! All in all an extremely impressive development and my stepfather is very happy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

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Meet the Team (3)

Hannah Byng
Hannah ByngJob Title:Home Manager

Hannah was promoted internally to Home Manager at The Wharf Care Home, having previously been the Deputy here.

She has a wide variety of experience in nursing, including Medical HDU and Urology departments in a hospital and a Domicillary Nurse Manager.

She enjoys spending time with her husband and 2 adult children and being creative with skills in knitting and crochet, and loves to spend time gardening.

Emma White
Emma WhiteJob Title:Deputy Home ManagerJoined: 2025

Emma has joined the team at The Wharf as the Deputy Manager and brings a significant amount of experience and skill to support the clinical team.

She has been a registered nurse for over 30 years, and has spent most of her working life in community care homes looking after adults with learning disabilities and complex health needs. She is passionate about excellence in end-of-life care and has a Professional Practice in Palliative Care Diploma.

In her spare time, Emma loves walking and can often be seen in Stourport or in the Malvern Hills. She is also a pianist, but says she is very rusty, so can't be listed as one of the home entertainers.

Deborah Jones
Deborah JonesJob Title:Business AdministratorJoined: 2022

Debs has been the Business Administrator at The Wharf since April 2022. She has an abundance of experience working within the private and public sectors, such as the NHS.

In 2015 Debs made the transition into working within the health and social care sector holding various roles as a Business Administrator, HR and recruitment specialist.

During her spare time holidaying, relaxing with friends and family is always high on the agenda for this social butterfly. A keen tennis player and equestrienne, a lady that's full of sophistication but is so much fun has been welcomed with open arms to our team.

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