The Wharf Care Home

76 Minster Road, Stourport-on-Severn DY13 8AP
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9.7 42 Reviews
  • The Wharf Care Home, Stourport-on-Severn
The Wharf Care Centre is a luxury care home designed to the highest specification located in Stourport-On-Severn, in the heart of Worcestershire.

The home prides itself on providing a high standard of quality care to people requiring nursing, residential, dementia, respite and daycare for all ages.

The outstanding shared facilities include a cinema room, recreational spaces, dining areas and for those who like to be pampered a hair and nail salon.

The home is dedicated to offering an active and stimulating lifestyle for people with all types of care needs.

A daily activities programme incorporates music, baking, crafts, games and exercise classes and encourages all residents to maximise their full potential by participating as much as possible.

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Care Provided by The Wharf Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Byng (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for The Wharf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,246
    • Self-Funded Residential Dementia Care from £1,328
    • Self-Funded Nursing Care from £1,496
    • Self-Funded Nursing Dementia Care from £1,323

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Wharf Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Parking available onsite


The Wharf Care Home Reviews (42)

Total of 42, showing 41-42
9.7

The Wharf Care Home has a Review Score of 9.7 (9.720) out of 10, based on 18 reviews in the last 2 years. Over all time The Wharf Care Home has 42 reviews.

Overall Experience

  • 39
  • 3
  • 0
  • 0
  • 0

Date Published

42
4
8
18
24

Review from Virginia W (Wife of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 83 year old husband who has multiple health problems and disabilities received a week's respite care at the Wharf Care Centre recently. I cannot praise the staff highly enough. They were all kind, friendly, welcoming and very caring throughout his stay. The home itself is well designed and the dining
room and 2 lounges are particularly attractive and welcoming.
As this was my husband's first week in respite care I did not go away immediately and visited daily for the first 4 days. My husband has vascular dementia and was a little confused about what was happening but soon settled down.
I was able to have 3 days away with my daughter and family, my first proper break from full time caring for 3 years, and have subsequently felt the benefit of this very much needed break.

We both look forward to my husband's next week's respite care at The Wharf in late August when I plan to join my daughter and family for a holiday.


Very many thanks to all concerned.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Review from Neil H (Stepson of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly stepfather is a full-time resident at The Wharf and has been there since very early 2019 after a heavy fall at home following some physical health problems and hospitalisation. I cannot praise the nursing (and non-nursing staff) enough. All have been exceptional in the care they are providing
to my stepfather. With their help, he is recovering both physically and mentally from the trauma of his fall and they always have time for a chat and a cup of tea. Every day there are activities to keep the residents both interested and stimulated.
In addition, The Wharf itself is a purpose built facility and is absolutely immaculate both inside and out. All the resident's rooms boast colour coordinated bedding, soft furnishings and furniture, and an impressive en-suite bathroom. There are dining rooms, lounges and even a cinema! All in all an extremely impressive development and my stepfather is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for The Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for The Wharf Care Home is calculated as follows: ( (176 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 214 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Wharf Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Hannah

Hannah Byng

Job Title: Home Manager

Hannah was promoted internally to Home Manager at The Wharf Care Home, having previously been the Deputy here.


She has a wide variety of experience in nursing, including Medical HDU and Urology departments in a hospital and a Domicillary Nurse Manager.


She enjoys spending time with her husband and 2 adult children and being creative with skills in knitting and crochet, and loves to spend time gardening.


Emma

Emma White

Job Title: Deputy Home Manager

Joined: 2025

Emma has joined the team at The Wharf as the Deputy Manager and brings a significant amount of experience and skill to support the clinical team.


She has been a registered nurse for over 30 years, and has spent most of her working life in community care homes looking after adults with learning disabilities and complex health needs. She is passionate about excellence in end-of-life care and has a Professional Practice in Palliative Care Diploma.


In her spare time, Emma loves walking and can often be seen in Stourport or in the Malvern Hills. She is also a pianist, but says she is very rusty, so can't be listed as one of the home entertainers.


Deborah

Deborah Jones

Job Title: Business Administrator

Joined: 2022

Debs has been the Business Administrator at The Wharf since April 2022. She has an abundance of experience working within the private and public sectors, such as the NHS.


In 2015 Debs made the transition into working within the health and social care sector holding various roles as a Business Administrator, HR and recruitment specialist.


During her spare time holidaying, relaxing with friends and family is always high on the agenda for this social butterfly. A keen tennis player and equestrienne, a lady that's full of sophistication but is so much fun has been welcomed with open arms to our team.