Review from Marie D (Sister of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

Trent Bridge Care Home is a fantastic place. It has provided a safe, caring, stimulating and comfortable environment for my sister. The staff are welcoming and caring, and have got to know our sister's needs well. Families are welcomed and opinions and feedback are encouraged and listened to. We are

delighted with the care our relative is receiving and always look forward to visiting.

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you so much for your kind and thoughtful review. We're truly delighted to hear that you've found our home to be a safe, caring, and comfortable environment for your sister. It means a great deal to us that your family feels welcomed and confident in the care Trent Bridge provides for your sister. Your feedback is incredibly important, and we're grateful that you feel it is both encouraged and valued. Thank you again for your generous words, they are greatly appreciated by our entire team.

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Review from Thomas C (Relative of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

We had a lovely experience on Easter Sunday. The food was delicious and the staff here are wonderful! The care provided is second to none and the staff do a fantastic job of looking after the residents.

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you for your kind words. Your feedback means a great deal to us, and our team will be truly heartened to hear it. Our catering team will also be delighted to know you enjoyed the food. Delivering exceptional care is at the core of everything we do, and we're so pleased that this came through during your visit. We warmly welcome you to return and visit us again soon.

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Review from L W (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

Previously, my mum was in a terrible care home where she just stared at the four walls all day and was generally ignored. It was unhygienic and the food was truly awful. We couldn't bear to leave her there any longer as it was making us ill with worry. Trent Bridge is a paradise in comparison. My mum

was having her hair done within 30 minutes of arriving! Lots of activities, beautiful rooms, good food and friendly staff who listen! Community orientated and a big relief!

Reply from Jenny Bellwood, Marketing Director at Trent BridgeWe are sincerely sorry to learn of the challenges your family faced in the past regarding your mother's care, and we fully understand the concern and distress this may have caused. It is therefore particularly gratifying to hear that Trent Bridge has brought a sense of relief and reassurance to you and your family. Our team will be pleased to know that their efforts in fostering a strong sense of community, as well as providing quality food and engaging activities, have made a positive impact. Your thoughtful feedback is greatly appreciated-thank you for taking the time to share your experience.

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Review from Alexandra C (Niece of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

We had a beautiful day visiting my aunt at Trent Bridge. The staff were all so lovely and welcoming as soon as we entered. It is very clear my aunt is looked after brilliantly and is well cared for. We stayed for lunch and the food was 10/10 and the facilities were clean and great. There was a huge

range of activities for the residents including a cinema, and arts and crafts, which we were welcome to join in with. Thanks to all the staff here for their wonderful care!

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you so much for your lovely review. We're absolutely delighted to hear that you had such a wonderful day visiting your aunt at Trent Bridge. It means the world to us that you enjoyed the food and felt the genuine care our team provides, caring for our residents with warmth and compassion is at the very heart of what we do. Your kind words will truly brighten the team's day. You're always welcome at Trent Bridge, and we look forward to seeing you again soon.

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Review from Alison K (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report

Overall Experience

My Mum has been a resident at Trent Bridge care Home now for 3 months. She settled very rapidly and repeatedly tells me that she is very happy there. The staff are all lovely and Mum has really improved in all areas of her everyday functioning as a result of all the social interaction, humour & care

that the staff give her. I am very pleased and reassured that Mum is so happy.

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you so much for your lovely review of Trent Bridge. We're absolutely delighted to hear that your mum has settled in so well and is feeling happy living with us. It means the world to our team to know that the care and support they provide has helped your mum feel comfortable and thrive, they'll be so touched to hear this. We're truly grateful for your kind words, and if there's ever anything more we can do, please don't hesitate to reach out.

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Review from E T (Daughter of Resident) published on 5 May 2025 Submitted via Postal Card • Report

Overall Experience

My father arrived in February and what a welcome!
The staff were incredible, and making my dad feel so welcome - well actually all of us!
The care and facilities at Trent Bridge care home are second to none. Thank you for making the transition for dad, so comforting.

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you for your lovely feedback. We're so pleased to hear that both your father and your family felt warmly welcomed to Trent Bridge. The team will be delighted to know that their care and support have helped make your father's move a comfortable one. If there's anything more we can do, please don't hesitate to get in touch.

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Review from L F (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident since September 2025, where I have seen her go from being quite ill and depressed to finally enjoying her life again. I am very upset to read a couple of the reviews as I cannot relate to the negativity that has been written, and would assume that the family member has

been moved to another home judging by what has been said. I always find all the staff to be friendly, accommodating and ready to listen, and very caring and professional towards all the residents, visitors and to each other. The atmosphere is great and, after having taken my mother out of her previous care home into Trent Bridge, I can honestly say it was the best decision I made. I confidently recommend this home to anyone who is looking for a safe, caring and respectful home for their loved ones.

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you so much for your kind and thoughtful words. We're truly heartened to hear that your mother is enjoying life at Trent Bridge Care Home. Knowing that our team's kindness, professionalism, and genuine care have made a positive impact means the world to us. Your recognition of the safe, respectful, and nurturing environment we strive to create is deeply appreciated. We're honoured by your recommendation and grateful for the trust you've placed in us.

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Review from Lionel D (Friend of Resident) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

This is a lovely place, the size of the bedrooms is huge. It's not like any other home I've been in and I've been in a few. I've been coming here since it opened. Everyone is so friendly. The patients are kept lovely, their nails are done, they have different clothes on every time. My friend has never

looked so well and that's because of the caring people looking after them. I tell everyone about this home.

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you for your kind and thoughtful review of Trent Bridge. We're delighted to hear your positive feedback and that you've found our dedicated care team to be so warm and welcoming. It's especially rewarding to know that your friend is looking better than ever thanks to the care they've received with us. We'll be sure to share your kind words with the entire team, they will be greatly appreciated. Thank you once again for your heartfelt review.

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Review from A F (Granddaughter of Resident) published on 25 April 2025 Submitted via Website • Report

Overall Experience

This Is The Best Decision We Could Have Made.

Placing a loved one into a care home is never an easy decision, but choosing this home for my grandmother was by far the best decision we could have made. From the moment we walked in, there was an undeniable sense of warmth, care, and community.

The

staff are absolutely incredible - not only are they professional and attentive, but they genuinely care about the residents. You can see it in their actions, their smiles, and the way they interact with everyone. My grandmother feels safe, happy, and loved, which is everything we could have hoped for.

There's a true family feel here, and it's clear that this is more than just a place to live - it's a home. I'm so grateful for the peace of mind this has brought to our whole family.

To anyone who is struggling with this decision for their loved one, I wholeheartedly recommend this care home. It's an amazing place, and we couldn't be happier.

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you for your heartfelt review of Trent Bridge. We understand that entrusting a loved one to a care home is never an easy decision, which makes your kind words all the more meaningful. We are truly delighted to hear that the warmth, care, and sense of community within our home made a positive impression.It is especially reassuring to know that your grandmother feels safe and happy with us - this is exactly what we strive for. Your recognition of our dedicated team, and your kind comments about their attentiveness and compassion, will mean the world to them. Providing exceptional, person-centred care lies at the heart of everything we do.Thank you once again for sharing your experience.

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Review from Lelia Ann B (Daughter-in-law of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

Trent Bridge Care Home has been excellent in the care of my Mother In Law.
The management and care team are very supportive with any issues raised.
My mother in law is very happy there and we are confident that she is in a caring and safe environment.

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you for your kind review of Trent Bridge Care Home. We're so pleased to hear that your mother-in-law is happy living with us and that you feel confident in the safe, caring environment we provide. It means a great deal to know that our management and care team have been supportive, we'll be sure to share your lovely comments with them, as they will truly appreciate your words.

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Review from D T (Son of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Care staff are kind, caring and helpful.
There are too few staff which has resulted in compromising situations for both of my parents. Management are fine unless crossed: The remote control for my father's was lost by the care home in November. No responsibility was taken. My father recently died

and was unable to have the solace of music during his demise. I met with a member of staff to discuss my father's End of Life Plan. The information was not updated on any system, resulting in an uncomfortable and unnecessary phone conversation with an emergency doctor to put a plan into action. Management are unresponsive on this and other issues. Important improvements are needed.

Reply from Adele, Director of Operations at Trent BridgeDear David, Please accept our sincere condolences on the passing of your father. We would like to extend an invitation to discuss the concerns raised in your review in greater detail. Kindly contact us on 01205 358 888 at your earliest convenience, so we may speak with you personally.Kind regards,Adele

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Review from L H (Daughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report

Overall Experience

Very pleased with care given to my mum from all staff and management at Trent Bridge. Everyone there is cheerful and welcoming and supportive of residents, family and friends. My mum has been a resident here since January and has settled in really well despite her difficulties due to the love and care

received by all here. I wouldn't hesitate to recommend this care home to anyone it is like a 5 star hotel with lots of activities for residents to take part in if they wish to.

Reply from Jenny Bellwood, Marketing Manager at Trent BridgeThank you for taking the time to share your experience at Trent Bridge. We're so pleased to hear that the love and support from our team has helped your mum settle in. Creating a warm, safe, and welcoming environment is something we take great pride in, and your comparison to a "5-star hotel" truly means the world to us. We'll be sure to pass along your kind words to the entire team-they'll be delighted to hear them. If there's anything else we can assist with in the future, please don't hesitate to reach out.

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Review from B B (Friend of Resident) published on 4 February 2025 Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of my observations and experience of visiting my friend. This is without doubt the gold star standard for care and support in an environment that is tailored to meet the needs of the residents it supports. I have visited my friend weekly over the past 3 months. Each time

I have visited the residents are engaged in meaningful, enjoyable, and considered activities. It's great to hear senior citizens signing. My friend (98 years old) said to the entertainer - "You have brought so much pleasure to us all" - enough said.

Reply from Alicia Bradon, Sales Manager at Trent BridgeThank you so much for taking the time to share your heartfelt feedback. We are truly delighted to hear about your positive experiences during your visits over the past three months. Knowing that your friend and all our residents are enjoying meaningful, engaging activities brings us great joy. Your friend's beautiful comment to the entertainer perfectly captures the atmosphere we strive to create: one filled with warmth, connection, and genuine happiness. Thank you again for your kind words.

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Review from P H (Friend of Resident) published on 21 January 2025 Submitted via Postal Card • Report

Overall Experience

On arrival always receive a warm welcome. Care staff are friendly, very approachable. The home is lovely, clean. Outstanding. Residents look very happy. Nothing but amazing care. Well done to one and all.

Reply from Jenny Bellwood, Marketing Director at Trent BridgeThank you for your kind review of Trent Bridge. We are delighted to hear that you always receive a warm welcome and that our dedicated care team is friendly and approachable. Delivering high-quality, person-centred care is at the heart of everything we do, and we're so pleased to know that this is reflected in your experience. We will be sure to share your kind words with the team - they will be truly heartened to hear them.

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Review from P T (Friend of Resident) published on 14 January 2025 Submitted via Postal Card • Report

Overall Experience

I have visited my friend at Trent Bridge for the first time and was pleased to see Trent Bridge looked after the residents very well, everything was very clean and tidy, my friend's room was airy, very comfortable and bright and spacious - and a high ratio of staff. There is a diary of things to do

and comfortable living rooms to sit in.

Reply from Alicia Bradon, Sales Manager at Trent BridgeWe're delighted to hear that your first visit to Trent Bridge left such a positive impression. Our team takes great pride in maintaining a clean, comfortable, and welcoming environment for all our residents. It's wonderful to know you noticed the airy and spacious atmosphere of your friend's room and the thoughtful design of our communal spaces. We're especially pleased that you observed the care and attention we put into creating a vibrant diary of activities and our dedication to maintaining a high team-to-resident ratio. Providing personalised and attentive care is at the heart of everything we do. Your feedback means a lot to us, and we hope to welcome you back to Trent Bridge again soon.

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Review from Sara J (Daughter of Resident) published on 25 December 2024 Submitted via Postal Card • Report

Overall Experience

My mothers transition from home to Trent Bridge Care Home could not have gone better. She settled in incredibly quickly and has embraced everything the home has to offer, exercise sessions, craft activities, singalongs, skittles, trips out, manicures, weekly hairdressing to name a few. Six weeks on

and I have nothing but admiration for the staff who all seem invested in providing a home from home experience for all residents. Without exception the staff are friendly, helpful, cheerful and professional. The decor of the home is very tasteful, cleanliness is of a very high standard, the meals are appetising, snacks and drinks available on request, the rooms very well appointed.

Reply from Alicia Bradon, Sales Manager at Trent BridgeThank you so much for sharing such a detailed and glowing review of your mother's experience at Trent Bridge Care Home! We're overjoyed to hear that her transition was smooth and that she has embraced everything our home has to offer so wholeheartedly. It's wonderful to know that she's enjoying the activities, from exercise sessions and crafts to trips out and pampering treatments-it's our goal to create a vibrant and engaging environment for all our residents. Your admiration for our team is deeply appreciated. They work tirelessly to provide a warm, welcoming, and professional atmosphere, and it's incredibly rewarding to hear that this effort is making a difference. Thank you for taking the time to share your thoughts and for your kind words. It means so much to us and inspires us to continue providing the very best care. Please don't hesitate to reach out if there's anything we can do for you or your mother!

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Review from E R (Friend of Resident) published on 16 December 2024 Submitted via Postal Card • Report

Overall Experience

From the moment I arrived the experience was excellent. Easy parking, friendly staff, lovely atmosphere, lovely spacious rooms, plenty of activities and all residents seemed content, well looked after and stimulated.
It is the best home (care) I have ever visited, and I have been in quite a number.

The price per week was very fair, certainly excellent value for money. I was very impressed.

Reply from Alicia Bradon, Sales Manager at Trent BridgeThank you so much for taking the time to share your wonderful experience! We're delighted to hear that you were impressed with every aspect of your visit from our convenient parking and welcoming team to the lovely atmosphere and spacious rooms. It's incredibly rewarding to know that you observed our residents feeling content, well-cared-for and engaged in a variety of activities. Ensuring a happy and stimulating environment is a top priority for us and feedback like yours affirms that we're achieving our goals. Thank you again for your kind words, it means so much to our team. If you ever have any questions or need further information, please don't hesitate to reach out.

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Review from John M (Son of Resident) published on 16 December 2024 Submitted via Website • Report

Overall Experience

Trent Bridge Care Home have been amazing in welcoming our dad and supporting us as a family through a very worrying and stressful time. From the very first introduction all of the Trent Bridge team have been first class. They genuinely care about our dad and have done everything they could to make sure

he was comfortable and happy and he settled almost immediately despite how big a deal it was for him moving from his own bungalow. All of the staff are caring and responsive to both my dad and us as a family. We would fully recommend Trent Bridge Care Home.

Reply from Alicia Bradon, Sales Manager at Trent BridgeThank you so much for your heartfelt feedback. We're truly honored to have been able to support your dad and your family during such a significant transition. It's wonderful to hear that he felt comfortable and settled so quickly. It's our goal to make every resident feel at home and cared for from the very beginning. Your kind words about our team mean the world to us. Providing genuine, compassionate care is at the core of what we do and knowing that we've made a positive difference for your dad and your family is incredibly rewarding. Thank you for your recommendation and for trusting Trent Bridge Care Home to care for your dad. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from M W (Son of Resident) published on 2 December 2024 Submitted via Website • Report

Overall Experience

Beautiful care home. Decorated really well throughout. Full of warmth and love. So happy Dad is here as the staff are fantastic and really supportive and engaging. We feel very supported and highly recommend West Bridgeford Care Home. Great facilities, lots to offer the residents. Days out, different

activities going on throughout the week also. Thank you, everyone, for making Dad's stay a happy one. Best.

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Review from F B (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report

Overall Experience

Trent Bridge is an amazing building in a great location. However, it is the staff who have made this an amazing place. The staff from the manager and across all areas of staff have built a great team and family and a homely atmosphere.
The experienced staff are very caring and empathetic towards the

residents. They take a genuine interest in the residents. I cannot recommend Trent Bridge highly enough.

Reply from Alicia Bradon, Sales Manager at Trent BridgeThank you so much for your heartfelt review! We're thrilled to hear that Trent Bridge feels like a true home to you, as creating a warm and supportive atmosphere is exactly what our team strives for each day. Our team from the manager to every team member, is dedicated to ensuring our residents feel genuinely cared for and respected, so it's wonderful to know that their efforts are making a difference. Your kind words about their empathy and dedication mean a lot to us. We look forward to continuing to provide the highest level of care and comfort at Trent Bridge. Thank you for your recommendation!

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Trent Bridge Reviews (41)

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